Jack Henry Selects boost.ai to Deliver AI Agents Across Banking Network

Rhea-AI Summary

Jack Henry (NASDAQ:JKHY) has partnered with boost.ai to implement AI-powered customer service solutions across its network of approximately 7,500 banks and credit unions. The initial deployment will focus on automating user authentication and handling the top five most common client inquiries, resulting in 32% automation of total call volume and saving 4,500 hours monthly.

boost.ai was selected for its proven track record in delivering secure, enterprise-grade conversational AI solutions for regulated industries. The partnership aims to enhance 24/7 self-service capabilities while maintaining regulatory compliance. Following the initial implementation, Jack Henry plans to expand the collaboration to include boost.ai's agent assist capabilities.

Positive

• Partnership will automate 32% of total call volume, saving 4,500 hours monthly
• Implementation across extensive network of 7,500 financial institutions
• Enhanced 24/7 self-service capabilities while maintaining compliance
• Planned expansion to include agent assist capabilities

Negative

• None.

News Market Reaction

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-0.26% News Effect

On the day this news was published, JKHY declined 0.26%, reflecting a mild negative market reaction.

Data tracked by StockTitan Argus on the day of publication.

Initial rollout will automate 32% of inbound calls, paving the way for broader AI integration in user-authenticated scenarios

BOSTON, June 26, 2025 /PRNewswire/ -- boost.ai, a leading developer of AI agents for regulated enterprises, today announced a new collaboration with Jack Henry to deploy secure, enterprise-grade, conversational AI within Jack Henry and its extensive network of financial institutions across the U.S. As a trusted technology solutions and payment processing provider for approximately 7,500 banks and credit unions, Jack Henry selected boost.ai for its industry-leading security standards and delivery track record for enterprises at scale, key differentiators in the competitive evaluation process. This strategic alliance will enable Jack Henry to deploy AI agents for their contact center clients that specifically address the unique challenges faced by enterprises operating in highly regulated industries, unlocking enhanced 24/7 self-service capabilities while remaining fully compliant.

Financial institutions today face mounting pressure to deliver fast and always-on service securely, meeting rising customer expectations without compromising on regulatory responsibilities. For service providers such as Jack Henry, this problem is further exacerbated by the need to scale this solution across thousands of live use cases. By implementing boost.ai's solution, Jack Henry can automate user authentication, among other repetitive tasks, freeing up valuable time for human agents.

"For over a decade, we've developed and delivered AI solutions that meet the high regulatory standards of financial institutions, successfully enhancing the customer experience for enterprises such as Nordea and DNB," said Jerry Haywood, CEO of boost.ai. "Jack Henry's decision to work with boost.ai reflects a significant shift in the U.S. AI market, as they have placed their confidence in us to deliver AI agents that are both powerful and compliant, modernizing everyday interactions without compromising customer privacy or trust."

The initial rollout will be centered on automated user authentication and responding to the five most common client inquiries Jack Henry's call center receives. As a result, nearly 32% of total call volume will be automated, saving 4,500 hours monthly and allowing live agents to refocus efforts on more complex inquiries. As a metrics-driven organization, Jack Henry recognizes the impact these time savings will have on their overall customer service capabilities, planning to expand the strategic alliance to include boost.ai's agent assist capabilities shortly.

"We're unwavering in our commitment to technology that is safe for our enterprise clients and their users. While we're committed to delivering new solutions that can revolutionize the customer experience, our threshold to adopt AI agents was no different than any technology before it," said Mark Hampton, Managing Director of Jack Henry's Customer Success Group. "boost.ai brings both the regulatory discipline and real-world experience we need. Their existing success stories mirror the challenges of our clients, making the alignment seamless."

Learn more about how boost.ai is transforming the customer journey for financial institutions across the U.S. by visiting: https://boost.ai/solutions/conversational-ai-banking

About boost.ai
Boost.ai delivers AI that makes the human connection better, built by and for real people and real interactions. Our platform features sophisticated technology that seamlessly blends conversational and generative AI, enabling deeply personalized and outstanding customer experiences for enterprises operating across financial services, insurance, and more. With low-code solutions that plug right in, boost.ai is ready to support today's needs - and built to scale for tomorrow's growth. Unmatched security features ensure reliability for the biggest and most regulated brands across the US, including Credit Union of Colorado, MSU Federal Credit Union, Coursera, Tokio Marine HCC, and many more. Boost.ai is recognized in Gartner's 2023 Magic Quadrant™ for Enterprise Conversational AI Platforms. Learn more at boost.ai.

About Jack Henry & Associates, Inc.^®
Jack Henry™ (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 48 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 7,500 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. Additional information is available at www.jackhenry.com.

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SOURCE boost.ai

FAQ

What is the expected impact of Jack Henry's AI implementation with boost.ai?

The implementation will automate 32% of total call volume, resulting in 4,500 monthly hours saved in customer service operations.

How many financial institutions will be affected by Jack Henry's AI partnership?

The AI solution will be deployed across Jack Henry's network of approximately 7,500 banks and credit unions in the United States.

What specific functions will the AI agents handle for Jack Henry (JKHY)?

The initial rollout will focus on automated user authentication and handling the five most common client inquiries received by Jack Henry's call center.

Why did Jack Henry choose boost.ai as their AI partner?

Jack Henry selected boost.ai for its industry-leading security standards, proven delivery track record for enterprises at scale, and experience in meeting regulatory requirements for financial institutions.

What are the future plans for Jack Henry's partnership with boost.ai?

Following the initial implementation, Jack Henry plans to expand the strategic alliance to include boost.ai's agent assist capabilities.