Jack Henry Selects boost.ai to Deliver AI Agents Across Banking Network
Jack Henry (NASDAQ:JKHY) has partnered with boost.ai to implement AI-powered customer service solutions across its network of approximately 7,500 banks and credit unions. The initial deployment will focus on automating user authentication and handling the top five most common client inquiries, resulting in 32% automation of total call volume and saving 4,500 hours monthly.
boost.ai was selected for its proven track record in delivering secure, enterprise-grade conversational AI solutions for regulated industries. The partnership aims to enhance 24/7 self-service capabilities while maintaining regulatory compliance. Following the initial implementation, Jack Henry plans to expand the collaboration to include boost.ai's agent assist capabilities.
Jack Henry (NASDAQ:JKHY) ha stretto una collaborazione con boost.ai per implementare soluzioni di assistenza clienti basate sull'intelligenza artificiale nella sua rete composta da circa 7.500 banche e cooperative di credito. Il primo intervento si concentrerà sull'automazione dell'autenticazione degli utenti e sulla gestione delle cinque richieste più comuni dei clienti, raggiungendo così una automazione del 32% del volume totale delle chiamate e risparmiando 4.500 ore al mese.
boost.ai è stata scelta per la sua comprovata esperienza nella fornitura di soluzioni di intelligenza artificiale conversazionale sicure e di livello enterprise per settori regolamentati. La partnership mira a migliorare le capacità di self-service 24/7 mantenendo la conformità normativa. Dopo l'implementazione iniziale, Jack Henry prevede di ampliare la collaborazione includendo le funzionalità di assistenza agli agenti di boost.ai.
Jack Henry (NASDAQ:JKHY) se ha asociado con boost.ai para implementar soluciones de servicio al cliente impulsadas por IA en su red de aproximadamente 7,500 bancos y cooperativas de crédito. El despliegue inicial se centrará en automatizar la autenticación de usuarios y gestionar las cinco consultas más comunes de los clientes, logrando una automatización del 32% del volumen total de llamadas y ahorrando 4,500 horas mensuales.
boost.ai fue seleccionada por su historial comprobado en ofrecer soluciones de IA conversacional seguras y de nivel empresarial para industrias reguladas. La asociación busca mejorar las capacidades de autoservicio 24/7 manteniendo el cumplimiento normativo. Tras la implementación inicial, Jack Henry planea ampliar la colaboración para incluir las capacidades de asistencia para agentes de boost.ai.
Jack Henry (NASDAQ:JKHY)는 약 7,500개 은행 및 신용조합 네트워크 전반에 걸쳐 AI 기반 고객 서비스 솔루션을 구현하기 위해 boost.ai와 협력했습니다. 초기 배포는 사용자 인증 자동화와 가장 흔한 고객 문의 5가지를 처리하는 데 집중하여 전체 통화량의 32% 자동화와 월 4,500시간 절감을 달성할 예정입니다.
boost.ai는 규제 산업을 위한 안전하고 엔터프라이즈 급 대화형 AI 솔루션 제공에서 입증된 실적을 바탕으로 선정되었습니다. 이번 파트너십은 규제 준수를 유지하면서 24시간 연중무휴 셀프서비스 기능을 강화하는 것을 목표로 합니다. 초기 구현 이후 Jack Henry는 boost.ai의 에이전트 지원 기능을 포함하도록 협력을 확대할 계획입니다.
Jack Henry (NASDAQ:JKHY) s'est associé à boost.ai pour déployer des solutions de service client alimentées par l'IA dans son réseau d'environ 7 500 banques et coopératives de crédit. Le déploiement initial se concentrera sur l'automatisation de l'authentification des utilisateurs et la gestion des cinq demandes les plus courantes des clients, entraînant une automatisation de 32 % du volume total des appels et une économie de 4 500 heures par mois.
boost.ai a été choisi pour son expertise avérée dans la fourniture de solutions d'IA conversationnelle sécurisées et adaptées aux entreprises dans des secteurs réglementés. Ce partenariat vise à renforcer les capacités de libre-service 24h/24 et 7j/7 tout en respectant les exigences réglementaires. Après la mise en œuvre initiale, Jack Henry prévoit d'étendre la collaboration pour inclure les fonctionnalités d'assistance aux agents de boost.ai.
Jack Henry (NASDAQ:JKHY) hat eine Partnerschaft mit boost.ai geschlossen, um KI-gestützte Kundenservice-Lösungen in seinem Netzwerk von etwa 7.500 Banken und Kreditgenossenschaften einzuführen. Die erste Implementierung konzentriert sich auf die Automatisierung der Benutzerauthentifizierung und die Bearbeitung der fünf häufigsten Kundenanfragen, was zu einer Automatisierung von 32 % des gesamten Anrufvolumens und einer Einsparung von 4.500 Stunden pro Monat führt.
boost.ai wurde aufgrund seiner nachgewiesenen Erfahrung in der Bereitstellung sicherer, unternehmensgerechter Conversational-AI-Lösungen für regulierte Branchen ausgewählt. Die Partnerschaft zielt darauf ab, die 24/7-Self-Service-Fähigkeiten zu verbessern und gleichzeitig die Einhaltung von Vorschriften sicherzustellen. Nach der ersten Umsetzung plant Jack Henry, die Zusammenarbeit um die Agentenunterstützungsfunktionen von boost.ai zu erweitern.
- Partnership will automate 32% of total call volume, saving 4,500 hours monthly
- Implementation across extensive network of 7,500 financial institutions
- Enhanced 24/7 self-service capabilities while maintaining compliance
- Planned expansion to include agent assist capabilities
- None.
Insights
Jack Henry's boost.ai partnership automates 32% of call volume, saving 4,500 hours monthly while enhancing compliance across 7,500 financial institutions.
Jack Henry's strategic partnership with boost.ai represents a significant operational efficiency play in the financial services sector. The company, which provides technology solutions to approximately 7,500 banks and credit unions, is implementing AI-powered automation to handle
What makes this implementation particularly noteworthy is the focus on regulated environments. Financial institutions face unique challenges balancing customer service efficiency with strict compliance requirements. boost.ai's selection hinged on their security standards and experience with financial institutions like Nordea and DNB, suggesting Jack Henry prioritized compliance alongside performance.
The initial deployment targets authentication and the five most common inquiries, creating a foundation for expansion. This phased approach reduces implementation risk while delivering immediate operational benefits. For Jack Henry's financial institution clients, this means enhanced 24/7 self-service without adding headcount or compromising security protocols.
The partnership signals a broader trend in financial services technology: the transition from experimental AI to practical, compliance-focused implementations with measurable ROI. By quantifying the call volume reduction and time savings, Jack Henry demonstrates how AI deployment can deliver concrete operational improvements rather than simply pursuing innovation for its own sake.
Initial rollout will automate
Financial institutions today face mounting pressure to deliver fast and always-on service securely, meeting rising customer expectations without compromising on regulatory responsibilities. For service providers such as Jack Henry, this problem is further exacerbated by the need to scale this solution across thousands of live use cases. By implementing boost.ai's solution, Jack Henry can automate user authentication, among other repetitive tasks, freeing up valuable time for human agents.
"For over a decade, we've developed and delivered AI solutions that meet the high regulatory standards of financial institutions, successfully enhancing the customer experience for enterprises such as Nordea and DNB," said Jerry Haywood, CEO of boost.ai. "Jack Henry's decision to work with boost.ai reflects a significant shift in the
The initial rollout will be centered on automated user authentication and responding to the five most common client inquiries Jack Henry's call center receives. As a result, nearly
"We're unwavering in our commitment to technology that is safe for our enterprise clients and their users. While we're committed to delivering new solutions that can revolutionize the customer experience, our threshold to adopt AI agents was no different than any technology before it," said Mark Hampton, Managing Director of Jack Henry's Customer Success Group. "boost.ai brings both the regulatory discipline and real-world experience we need. Their existing success stories mirror the challenges of our clients, making the alignment seamless."
Learn more about how boost.ai is transforming the customer journey for financial institutions across the
About boost.ai
Boost.ai delivers AI that makes the human connection better, built by and for real people and real interactions. Our platform features sophisticated technology that seamlessly blends conversational and generative AI, enabling deeply personalized and outstanding customer experiences for enterprises operating across financial services, insurance, and more. With low-code solutions that plug right in, boost.ai is ready to support today's needs - and built to scale for tomorrow's growth. Unmatched security features ensure reliability for the biggest and most regulated brands across the US, including Credit Union of
About Jack Henry & Associates, Inc.®
Jack Henry™ (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 48 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 7,500 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. Additional information is available at www.jackhenry.com.
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SOURCE boost.ai
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