KellyOCG + Sevenstep Named No. 1 Provider of Total Workforce Solutions
Rhea-AI Summary
KellyOCG + Sevenstep (Nasdaq: KELYA) was named No. 1 on HRO Today’s 2025 Baker’s Dozen Customer Satisfaction Ratings: Total Workforce Solutions on December 17, 2025. The ranking is based entirely on customer feedback from nearly 500 MSP and RPO buyers and assesses breadth of service, quality of service, deal size, and customer satisfaction.
The business also claimed the top spot for Quality of Service and Breadth of Service, and was previously listed on HRO Today’s 2025 Baker’s Dozen for MSP and RPO. Management credits its Helix and Sevayo Insights tech stack, integrated MSP+RPO model, and Talent Unbounded consulting for the recognition.
Positive
- Named No. 1 on HRO Today 2025 Baker’s Dozen for Total Workforce Solutions (Dec 17, 2025)
- Ranked highest in Quality of Service and Breadth of Service
- Previously listed on 2025 Baker’s Dozen for both MSP and RPO
- Highlights proprietary tech: Helix and Sevayo Insights for data integration and predictive analytics
Negative
- None.
Key Figures
Market Reality Check
Peers on Argus
While KELYA was down 0.89%, closely related KELYB gained 1.67% and peers KFRC and BBSI rose 1.23% and 1.88%, indicating today’s weakness was more stock-specific than sector-driven.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Nov 17 | Education standards launch | Positive | +2.4% | Launch of LEARN competency standards to support substitute educators. |
| Nov 12 | AI workforce report | Neutral | -1.8% | Release of Global Re:work Report on executive and worker views of AI. |
| Nov 06 | Q3 2025 earnings | Negative | -17.9% | Q3 revenue decline, goodwill impairment, and guidance for lower Q4 revenue. |
| Nov 04 | Investor conferences | Neutral | +0.4% | Planned participation in several investor conferences through December. |
| Oct 28 | Industry leadership award | Positive | -1.8% | KellyOCG named Leader and Star Performer on Everest Group PEAK Matrix. |
Operational/earnings setbacks have drawn sharp negative reactions, while recognition- and initiative-focused news has produced mixed or modestly positive moves.
Over the last few months, Kelly has balanced business challenges with brand and capability wins. On Nov 6, 2025, Q3 results showed a net loss and goodwill impairment, and the stock fell sharply. Subsequent filings detailed leadership transitions and compensation changes. At the same time, KellyOCG has earned industry recognition, including Everest Group leadership status on Oct 28, 2025 and education-focused LEARN Standards launched on Nov 17, 2025, which saw a small price gain. Today’s No. 1 ranking further extends that recognition theme for KellyOCG and Sevenstep.
Market Pulse Summary
This announcement highlights KellyOCG + Sevenstep’s No. 1 position in HRO Today’s 2025 Baker’s Dozen rankings for total workforce solutions, based on feedback from nearly 500 MSP and RPO customers. It reinforces an ongoing theme of industry recognition following earlier Everest Group leadership status. Investors may watch how this brand strength interacts with fundamentals shaped by Q3 revenue of $935.0M, recent goodwill impairments, and leadership transitions disclosed in recent SEC filings.
Key Terms
recruitment process outsourcing financial
predictive analytics technical
AI-generated analysis. Not financial advice.
Business tops HRO Today’s 2025 Baker’s Dozen Customer Satisfaction Ratings
TROY, Mich., Dec. 17, 2025 (GLOBE NEWSWIRE) -- KellyOCG® + Sevenstep, the outsourced solutions business of leading specialty talent provider Kelly® (Nasdaq: KELYA, KELYB), has claimed the No. 1 spot on HRO Today’s 2025 Baker’s Dozen Customer Satisfaction Ratings®: Total Workforce Solutions. The list is a global industry benchmark, ranking the top suppliers of managed services provider (MSP) and recruitment process outsourcing (RPO) solutions entirely on customer feedback.
“This recognition highlights the trust we build with clients as we empower them to access the entire contingent workforce and permanent hire talent supply chain,” said Tammy Browning, group president, Enterprise Talent Management, Kelly. “Data-driven visibility across all talent types, mature and innovative total workforce practices, and agile global resources give us an advantage for building and sustaining the right mix of workers for optimal efficiency, cost-control, and outcomes. Our AI-powered proprietary tech stack, Helix and Sevayo® Insights, provides clients with deep talent insights and tailored workforce solutions to respond to any challenge today.”
Total workforce solutions providers integrate their MSP and RPO capabilities to give clients a holistic approach to sourcing, recruiting, hiring, and onboarding, resulting in greater cost control, workforce visibility, and business efficiency. HRO Today collects customer feedback through a survey of MSP and RPO buyers from nearly 500 companies. It provides an objective view of top performers based on breadth of service, quality of service, size of deals, and customer satisfaction. KellyOCG + Sevenstep elevates total talent management by integrating all ways clients can engage third-party workers, including contingent, professional services, and synthetic labor.
In addition to being named the total workforce solutions leader overall, KellyOCG + Sevenstep claimed the highest ranking in the “Quality of Service” and “Breadth of Service” categories. Earlier this year, KellyOCG + Sevenstep was also named one of the top providers on HRO Today’s 2025 Baker’s Dozen Customer Satisfaction Ratings for both MSP and RPO.
KellyOCG + Sevenstep’s solutions have been recognized on HRO Today’s Baker’s Dozen lists for more than a decade. The company’s ranking as a global industry leader can be attributed to consistent value delivered through modular and enterprise MSP and RPO services, total talent solutions, Talent Unbounded® consulting services, and proprietary Kelly Helix and Sevayo® Insights data integration and predictive analytics technology.
“KellyOCG + Sevenstep is an excellent choice for your total workforce solutions needs,” Elliot Clark, CEO of HRO Today, said. “It ranks in the top tier of MSP and RPO providers for delivering services built on its technology stack that reaches across all categories of workers, data integration and predictive analytics capabilities, deep industry expertise, and an unwavering commitment to customer satisfaction.”
About KellyOCG® + Sevenstep
KellyOCG + Sevenstep is part of the Kelly outsourced workforce solutions business line that spans all facets of the employee and contingent workforce. Kelly connects companies with the talent they need to fuel and grow their business through recruitment process outsourcing (RPO), managed services provider (MSP), business process outsourcing (BPO), total talent management solutions, and consulting. KellyOCG + Sevenstep combines decades of people industry experience and expertise with a continued investment in technology to produce world-class programs that meet an organization's unique workforce needs. Learn more at kellyocg.com.
About Kelly®
Kelly Services, Inc. (Nasdaq: KELYA, KELYB) helps companies recruit and manage skilled workers and helps job seekers find great work. Since inventing the staffing industry in 1946, we have become experts in the many industries and local and global markets we serve. With a network of suppliers and partners around the world, we connect more than 400,000 people with work every year. Our suite of outsourcing and consulting services ensures companies have the people they need, when and where they are needed most. Headquartered in Troy, Michigan, we empower businesses and individuals to access limitless opportunities in industries such as science, engineering, technology, education, manufacturing, retail, finance, and energy. Revenue in 2024 was
Media Contact
Christian Taske
248-561-8823
christian.taske@kellyservices.com
This press release was published by a CLEAR® Verified individual.
FAQ
What does KellyOCG + Sevenstep’s No. 1 ranking on HRO Today 2025 mean for KELYA shareholders?
When was KellyOCG + Sevenstep named No. 1 on HRO Today’s 2025 Baker’s Dozen for Total Workforce Solutions?
Which areas did KellyOCG + Sevenstep top in HRO Today’s 2025 Baker’s Dozen rankings?
How was the HRO Today 2025 Baker’s Dozen ranking determined for KellyOCG + Sevenstep?
What capabilities did Kelly cite as reasons for its HRO Today recognition?
