G2 Recognizes LivePerson as a Leader Across Multiple Spring 2025 Grid® Reports for AI-driven Customer Engagement
Rhea-AI Summary
LivePerson (LPSN) has achieved Leader status across multiple categories in G2's Spring 2025 Grid® reports, demonstrating its strength in AI-driven customer engagement solutions. The recognition spans six key areas: AI Agents, Chatbots, Conversational Marketing, Bot Platforms, Live Chat, and Customer Self-Service.
The Leader designation from G2, the world's largest software marketplace, is based on authentic user feedback and significant market presence. LivePerson also received best-in-class rankings for Easiest Admin, Easiest Set Up, and Highest User Adoption in G2's reports for AI agents and conversational support.
Positive
- Recognition as Leader in six major G2 categories demonstrates strong market position
- Best-in-class rankings for ease of administration, setup, and user adoption indicate product excellence
- High customer satisfaction evidenced through authentic user feedback
Negative
- None.
News Market Reaction
On the day this news was published, LPSN gained 3.57%, reflecting a moderate positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
Based on real customer reviews, LivePerson earns top accolades for AI agent, chatbot, conversational marketing, bot platform, live chat, and customer self-service capabilities
G2, the world's largest and most trusted software marketplace, aggregates authentic user feedback to identify software companies and products that deliver genuine value. The Leader designation in G2 Grid® reports is reserved for vendors that consistently receive high ratings from real users while demonstrating significant market presence.
"We're honored to be recognized by G2 and our customers," said John Sabino, CEO of LivePerson. "Being named a leader across multiple categories reflects the dedication of our team and the trust our customers place in us. We've been at the forefront of digital conversations for a long time, and it's rewarding to see that commitment recognized. We're excited to build on this momentum by partnering with the world's leading brands to deliver connected, personalized experiences at scale."
G2 named LivePerson a Leader in the following Grids:
- AI Agents: virtual agents or assistants that allow businesses and customers to interact in a conversational and human-like manner, powered by the latest AI and machine learning
- Chatbots: virtual agents or assistants used to conduct tasks or provide information based on written or spoken requests
- Conversational Marketing: engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers
- Bot Platforms: tools used to build and deploy an AI chatbot or agent
- Live Chat: messaging with website visitors in real time via chat windows
- Customer Self-Service: platforms for end users, prospects, or customers to access information and perform tasks without the need for human assistance
LivePerson also achieved best-in-class rankings in G2's reports for AI agents and conversational support, including:
- Easiest Admin
- Easiest Set Up
- Highest User Adoption
To learn more about LivePerson's solutions for digital-first customer conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
About G2
G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. Learn more on g2.com.
Media Contact:
Riah Lawry
pr@liveperson.com
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SOURCE LivePerson, Inc.
FAQ
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What types of AI solutions does LivePerson (LPSN) offer according to the Spring 2025 recognition?
