Liveperson Inc Stock Price, News & Analysis

LivePerson (NASDAQ: LPSN) has released its 2023 State of Customer Engagement report, based on surveys of over 2,500 consumers and 1,000 brand executives. The findings highlight a disconnect between brand perceptions of customer engagement and consumer expectations. Key insights reveal that consumer expectations are rising, with 62% becoming more critical of engagement quality. Notably, 76% of consumers are likely to purchase when feeling a personal connection, yet many reject tracking methods like cookies. Despite 89% of brands planning AI improvements, only 43% of consumers find brand chatbots easy to use.

LivePerson, Inc. (NASDAQ: LPSN) has appointed Jim Miller, former Chief Technology Officer of Wayfair, Inc., as an independent member of its Board of Directors, effective immediately. Miller succeeds Ernest Cu, who resigned due to increased professional commitments. The appointment was unanimously approved by the Board, which now consists of nine directors, eight of whom are independent. Miller brings over 20 years of experience in technology and e-commerce, having held senior positions at companies like Google and Amazon. His addition is seen as a valuable asset in enhancing the company's focus on long-term value creation.

LivePerson (Nasdaq: LPSN), a leader in AI-powered customer engagement, has enhanced its Conversational Cloud platform with cutting-edge generative capabilities, including integration with ChatGPT. These updates aim to help enterprise brands utilize Generative AI alongside Conversational AI for improved business results. Key enhancements include generative capabilities for LivePerson's Knowledge AI, better agent oversight through Conversation Assist, and productivity tools enhanced by Generative AI. The company emphasizes its unique position, leveraging vast conversational data and human feedback, while addressing challenges in safety and ethics in AI.

LivePerson, Inc. (NASDAQ: LPSN) announced on January 26, 2023, that it has granted equity-based incentive awards under its 2018 Inducement Plan. The grants include Restricted Stock Units (RSUs) totaling 47,603 shares to two employees and stock options of 18,349 shares to another employee. These awards are part of LivePerson's efforts to attract new talent and vest in equal tranches over three to four years, contingent on continued employment. The company emphasizes its position as a leader in AI-powered customer engagement, serving major brands like HSBC and GM Financial.

LivePerson (Nasdaq: LPSN) announced its recognition as a Leader in Opus Research's Conversational Intelligence Intelliview report. The report underscores LivePerson's strong product performance, completeness, and business impact. LivePerson powers nearly one billion conversational interactions per month and boasts advanced AI capabilities, allowing it to deliver meaningful insights for customer engagement. Senior Analyst Derek Top emphasized the growing importance of conversational intelligence in enhancing customer experiences. The validation reinforces LivePerson's commitment to providing advanced AI-driven solutions for brands to connect authentically with consumers.

LivePerson (NASDAQ: LPSN) has appointed three independent directors—Vanessa Pegueros, Bruce Hansen, and Yael Zheng—to its Board, following an agreement with Starboard Value. These new members bring extensive experience in AI, data analytics, and cybersecurity, positioning the company for profitable growth in customer engagement solutions. With these appointments, LivePerson's Board now consists of nine directors, with eight being independent. The company aims to leverage the diverse expertise of the new directors to enhance shareholder value and continue its leadership in conversational AI.

LivePerson (Nasdaq: LPSN) announced new enhancements to its Conversational AI that improve customer interactions and agent performance. The upgrades include AI Search, On-Demand Recommendations, 'Small Talk' NLU, and Repeat Intent Rate measurement. These features allow brands to engage customers more effectively while reducing operational costs. With nearly one billion interactions monthly, LivePerson aims to help brands leverage AI for better digital experiences, as 98% of brands recognize AI's importance in their engagement strategies.

LivePerson, Inc. (Nasdaq: LPSN) announced on December 5, 2022, the issuance of equity-based incentive awards under its 2018 Inducement Plan following the hiring of new employees through November 30, 2022. The company granted RSUs totaling 162,912 shares to 7 employees and stock options totaling 37,716 options to 1 employee. These awards vest over four years, contingent upon continued employment. LivePerson specializes in AI-powered customer engagement solutions, serving major brands and handling nearly a billion interactions monthly.

LivePerson reported third-quarter 2022 revenue of $129.6 million, marking a 9.5% year-over-year increase. Business operations revenue rose 10% to $120.1 million. The company signed 86 deals including 7 seven-figure contracts. Adjusted EBITDA was $9.1 million, exceeding guidance. LivePerson raised its full-year revenue guidance to $517 million - $521 million. However, net loss widened to $43.2 million, or $0.56 per share. Cash reserves decreased to $393.3 million, down from $521.8 million at the beginning of the year.