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Zscaler ranks LivePerson one of the most widely used AI applications

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LivePerson (LPSN) has been identified as one of the top five most widely used AI applications for enterprise transactions, with a significant increase in AI transactions on the company's platform. The company has been recognized for its impact, innovation, and partnerships with leading brands in delivering exceptional digital customer experiences.
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Analysis of more than 18 billion transactions identifies LivePerson among the most popular AI solutions for the enterprise

NEW YORK, April 11, 2024 /PRNewswire/ -- According to Zscaler's 2024 AI Security Report, LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has become one of the most widely used applications for enterprise AI transactions.

The Zscaler ThreatLabz 2024 AI Security Report analyzed more than 18 billion transactions to identify trends in how enterprises use artificial intelligence and machine learning tools today. According to the report, enterprise AI/ML transactions on the company's Zero Trust Exchange™ — the world's largest any-to-any security cloud platform — increased from 521 million monthly in April 2023 to 3.1 billion monthly by January 2024, a nearly 600% increase. At the same time, the report noted that "the majority of AI transactions are being driven by a relatively small set of market-leading AI tools."

LivePerson was identified in the report as one of the top five most widely used AI applications by transaction volume, along with ChatGPT, Drift, OpenAI (measured separately from the company's ChatGPT app), and Writer.

"As the volume of AI transactions continues to increase at an incredible pace, enterprises around the world are looking for AI partners they can trust for safe, connected, and customer-centric experiences," said Alex Kroman, EVP, Product and Technology at LivePerson. "As the ranking in Zscaler's analysis reflects, LivePerson has become a leading player in this space, and we're proud to be a trusted partner for brands embracing the digital-first, AI-empowered future."

Over the past year, LivePerson has earned several recognitions for its impact, innovation, and partnership with the world's top brands on delivering better digital customer conversations, including:

  • Fast Company: named to list of Most Innovative Companies in the World in the Applied AI category
  • Digiday: awarded "Best E-Commerce Technology"
  • The CX Awards: recognized for "Best Use of AI"
  • Stevie Awards: named "Technology Partner of the Year" and "Best Contact Center Solution"
  • Industry analysts: recognized multiple times by Forrester, Gartner, Aragon, and more

To learn more about The Zscaler ThreatLabz 2024 AI Security Report, click here, and to learn more about LivePerson's award-winning solutions for digital customer conversations, join the company's May 23, 2024 virtual Spark product launch event or visit www.liveperson.com.

About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Forward-Looking Statements 
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business and product plans and goals, and the other factors described in the "Risk Factors" section of the Company's Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on March 4, 2024. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

CONTACT:
Mike Tague
mtague@liveperson.com

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SOURCE LivePerson, Inc.

FAQ

How many transactions were analyzed in Zscaler's 2024 AI Security Report?

Zscaler's report analyzed more than 18 billion transactions.

What was the percentage increase in enterprise AI/ML transactions on LivePerson's platform from April 2023 to January 2024?

The transactions increased by nearly 600% during this period.

Which other AI applications were identified as the most widely used along with LivePerson in the report?

ChatGPT, Drift, OpenAI, and Writer were also among the top five most widely used AI applications.

What recognitions has LivePerson received over the past year?

LivePerson has been named to Fast Company's list of Most Innovative Companies, awarded by Digiday for 'Best E-Commerce Technology,' recognized by The CX Awards for 'Best Use of AI,' and honored by the Stevie Awards as 'Technology Partner of the Year' and for 'Best Contact Center Solution.'

LivePerson, Inc.

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About LPSN

we believe that every interaction—be it between employees, clients, consumers, or the community—is an opportunity to achieve great things. we believe that connection is the foundation for trust, innovation and ultimately, success. it begins in our workplace, where we seek to connect with each other on more than just a professional level. we are compelled by our collective mission of connecting brands and their customers, giving them the service experience they deserve. liveperson’s leading platform, liveengage, enables thousands of brands around the world to connect with consumers through online and mobile messaging. liveengage offers unparalleled security and scalability, enabling brands to proactively connect and stay connected with their customers, driving greater sales and brand loyalty. • founded in 1995, a public company since 2000 (nasdaq: lpsn). • more than 1,200 employees. hq'd in nyc, with offices in tokyo, london, melbourne, tel aviv, san francisco, atlanta, amsterd