DXC and ServiceNow to Drive AI-powered Innovation for the Insurance Industry

Rhea-AI Summary

DXC Technology and ServiceNow have expanded their strategic partnership to launch DXC Assure BPM, an AI-powered insurance solution. The new offering combines DXC's insurance expertise with ServiceNow's AI platform to modernize the insurance industry.

The solution aims to reduce up to 40% of operational costs typically spent on manual processing by integrating AI, data, and workflows across the entire policy lifecycle. According to HFS Research, 45% of insurers are already investing in technology-driven alignment of their operations.

DXC Assure BPM features include purpose-built workflows based on DXC's 40+ years of insurance experience, full integration with DXC Assure Platform, an AI-driven self-service portal for policyholders, and enhanced AI capabilities for automated policy administration.

Positive

• Partnership expected to reduce operational costs by up to 40%
• Integration with DXC Assure Platform enhances security and data management
• AI automation to improve operational efficiency and customer service
• Comprehensive coverage of entire policy lifecycle

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• None.

 ServiceNow and DXC expand their strategic partnership to combine DXC's industry-leading software and expertise with ServiceNow's AI-enabled platform

ASHBURN, Va. and SANTA CLARA, Calif., March 4, 2025 /PRNewswire/ - DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, today announced new offerings with ServiceNow (NYSE: NOW), the AI platform for business transformation, to modernize the insurance industry. As an Elite partner, DXC is combining its industry-leading solutions and ServiceNow's AI capabilities and workflows to introduce DXC Assure BPM (Business Process Management) powered by ServiceNow.

Today's insurers are pressured to accelerate growth and innovation, streamline operations, and provide faster, more reliable services to policyholders, but are often constrained by processes and workflows that are complex and highly manual. According to HFS Research, 45% of insurers are already investing in technology-driven alignment of their front, middle, and back offices.

DXC and ServiceNow are uniquely positioned to help insurers drive innovation for greater operational efficiency.  Combining DXC's insurance expertise and scale with ServiceNow's single platform and data model, DXC Assure BPM powered by ServiceNow integrates AI, data and workflows to reduce process debt, enhance operational efficiency, and improve customer satisfaction. The solution applies across the entire policy lifecycle and is expected to help reduce up to 40% of operational costs typically spent on manual processing.

"We are committed to delivering exceptional value to our customers and accelerating business outcomes. Our expanded partnership with ServiceNow will combine our deep insurance expertise with ServiceNow's advanced AI workflow technology to drive speed, agility and operational transformation for insurers," said Ray August, President of Insurance Software and Business Process Services at DXC. "Together, we are shaping the future of the insurance industry."

"Unifying ServiceNow's AI and workflows with DXC's deep insurance industry insight has the power to change insurance processes in ways never possible before," said Erica Volini, executive vice president, worldwide industries, partners, and go-to-market at ServiceNow. "Together we're helping accelerate transformation across carriers – bringing greater agility and speed to each and every process."

Available today, Assure BPM powered by ServiceNow is an end-to-end insurance solution designed to support the full policy lifecycle, including policy administration, billing and payment, new business and underwriting, and claims management.  Key highlights include:  

• Purpose-built, preconfigured workflows based on DXC's 40+ years of insurance experience and ServiceNow's AI and workflow technology. 
• Fully integrated with DXC Assure Platform for advanced security, seamless integrations to many DXC insurance applications and enhanced data hub.
• AI-driven, self-service portal for policyholders that delivers a personalized customer experience with faster, more accurate responses to questions. 
• Enhanced AI capabilities to automate back-office policy administration and free up resources to focus on innovation and customer service.

For more information on the DXC Assure BPM powered by ServiceNow, visit www.dxc.com/lifeandwealth  

Forward Looking Statements

All statements in this press release that do not directly and exclusively relate to historical facts constitute "forward-looking statements." These statements represent current expectations and beliefs, and no assurance can be given that any result, goal or plan set forth in any forward-looking statement can or will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled "Risk Factors" in DXC's Annual Report on Form 10-K for the fiscal year ended March 31, 2024, and any updating information in subsequent SEC filings. Readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this document or to reflect the occurrence of unanticipated events, except as required by law.

About DXC Technology

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

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SOURCE DXC Technology Company

FAQ

What is DXC Assure BPM and how does it benefit insurance companies?

DXC Assure BPM is an AI-powered insurance solution that combines DXC's expertise with ServiceNow's platform, helping reduce operational costs by up to 40% through automated processing and improved workflow efficiency.

How will the DXC-ServiceNow partnership impact insurance operations?

The partnership integrates AI, data, and workflows to reduce process debt, enhance operational efficiency, and improve customer satisfaction across the entire policy lifecycle.

What are the key features of DXC Assure BPM's policyholder portal?

The solution includes an AI-driven self-service portal that delivers personalized customer experience with faster, more accurate responses to policyholder questions.

What insurance processes does DXC Assure BPM cover?

DXC Assure BPM supports the full policy lifecycle, including policy administration, billing and payment, new business and underwriting, and claims management.