Servicenow Inc Stock Price, News & Analysis

3CLogic and ServiceNow (NYSE: NOW) have expanded their partnership to launch an AI-powered unified contact center solution. The integration combines ServiceNow's CRM products with 3CLogic's Customer Experience platform, featuring native voice controls, intelligent routing, and real-time insights.

Key features include:

• Single agent experience with Native Voice Controls embedded in Customer Service Management Workspace
• Real-Time Transcription integration with AI-powered summaries and resolution notes
• Unified routing system for both digital and voice interactions

The solution aims to streamline self-service operations, reduce operational costs, and enhance agent efficiency. According to Flexential's VP of Service Support, the integration has significantly accelerated caller identification and authorization processes. The enhancements will roll out throughout 2025, starting in spring, with capabilities being showcased at ServiceNow's Knowledge 2025 event in Las Vegas this May.

ServiceNow (NYSE: NOW) has announced a definitive agreement to acquire Logik.ai, a leader in AI-powered Configure, Price, Quote (CPQ) solutions. The acquisition aims to enhance ServiceNow's CRM capabilities and accelerate its Sales and Order Management (SOM) momentum.

Logik.ai's technology addresses common sales process inefficiencies through an advanced AI-powered rules engine that streamlines complex product configurations, pricing, and quoting. The solution currently serves brands like Keysight, Oldcastle Infrastructure, Lamons, and CORT, integrating with nearly 50 technology partners.

The acquisition will integrate with ServiceNow's Customer Service Management and SOM solutions, building on the company's recently announced Yokohama platform release. This platform includes features like self-service commerce portals, CCaaS integrations, and AI agents for CRM use cases.

ServiceNow (NYSE: NOW) has scheduled the release of its first quarter 2025 financial results for Wednesday, April 23, 2025, after market close. The company will host a conference call and live webcast at 2 p.m. Pacific Time (21:00 GMT) on the same day to discuss the financial results.

Interested participants can join via phone using (888) 330-2455 (North America) or (240) 789-2717 (International) with passcode 8135305. The webcast will be available through the investor relations section, with an audio replay accessible for 30 days following the event.

Cognizant (CTSH) has partnered with ServiceNow (NOW) to launch an AI-powered dispute management solution specifically designed for mid-market banks in North America. The Business Process as a Service (BPaaS) offering aims to streamline dispute resolution processes and enhance customer satisfaction.

The solution addresses key challenges faced by mid-market banks, including fragmented systems, operational inefficiencies, customer dissatisfaction, chargeback losses, and regulatory compliance. It features:

• Multi-channel dispute intake (mobile, web, CRM systems)
• Customer sentiment analysis
• Automated workflows and Straight-Through Processing
• Workflow data fabric for Business Intelligence
• Workload prediction analytics
• Automated communication frameworks

TDECU's CIO Ashish Chopra endorsed the solution, highlighting its potential impact on the financial services industry.

ServiceNow (NYSE: NOW) announced an expansion of its partnership with NVIDIA to advance agentic AI capabilities. The collaboration introduces new evaluation tools and integrates NVIDIA Llama Nemotron reasoning models with the ServiceNow Platform.

Key developments include:

• AI agent evaluation tools for performance benchmarking and optimization before deployment
• Integration of NVIDIA Llama Nemotron models for enhanced reasoning and decision-making capabilities
• Built-in governance features for ethical and secure AI management

This expansion builds upon their previous collaboration, which involved developing native AI agents using NVIDIA's infrastructure and recently launched AI agents for communications service providers. The first set of AI agent evaluation tools is expected to be available in May 2025.

ServiceNow (NYSE: NOW) has unveiled its Yokohama platform release, introducing advanced automation, governance, and workflow intelligence capabilities. The release features three major innovations:

1. ServiceNow Studio: A unified, AI-powered workspace that accelerates application development with built-in Now Assist support, enabling seamless development across no-code, low-code, and pro-code platforms.

2. Sales and Order Management (SOM): Enhanced self-service commerce portals allowing customers to configure products, place orders, and track status independently.

3. Service Observability: An AI-driven solution within IT Operation Management that provides unified monitoring and observability tools to identify root causes faster and resolve issues proactively.

According to the 2024 Gartner Digital Worker Survey, over 60% of digital workers are already using basic automation and analytics for business decisions. The Yokohama release aims to reduce complexity and inefficiencies while strengthening decision-making and accelerating productivity.

ServiceNow (NYSE: NOW) has announced its Yokohama platform release, introducing new AI agents across CRM, HR, IT, and other business functions. The release features preconfigured AI teams designed for immediate deployment and predictable outcomes on a single platform.

Key innovations include:

• Teams of preconfigured AI agents for day-one productivity
• Capabilities to manage the complete AI agent lifecycle
• Enhanced Knowledge Graph with Common Service Data Model (CSDM) improvements
• New Security Operations AI agents for streamlined incident management
• Autonomous change management AI agents for risk-minimized implementation
• Proactive network testing and repair AI agents

The platform includes expanded AI Agent Orchestrator and AI Agent Studio capabilities, featuring enhanced onboarding, performance management, and analytics dashboards for tracking ROI. The Workflow Data Fabric enables seamless integration with organizational data, regardless of source, while maintaining governance and compliance standards.

ServiceNow (NYSE: NOW) has announced a definitive agreement to acquire Moveworks for $2.85 billion, combining ServiceNow's agentic AI and automation capabilities with Moveworks' front-end AI assistant and enterprise search technology.

The acquisition highlights ServiceNow's strong AI momentum, with nearly 1,000 AI customers and over $200 million in annual contract value for its Pro Plus AI solution as of December 2024. Moveworks brings a team of 500+ AI experts and approximately 5 million employee users gained in 18 months.

The companies already share about 250 mutual customers, with Moveworks having over 100 technology integrations. The merger aims to deliver unified search and self-service experiences across workflows including sales, CRM, finance, HR, and IT. The transaction is expected to close in second half of 2025, subject to regulatory approvals.

ServiceNow (NYSE: NOW) has been recognized as a Leader in The Forrester Wave™: Software Asset Management Solutions, Q1 2025. The company received the highest possible scores in vision, innovation, roadmap, and supporting services criteria.

ServiceNow's Software Asset Management (SAM) platform stands out for its comprehensive approach to enterprise asset management, enabling software discovery across environments, integrating with third-party tools, and monitoring SaaS usage. The platform automates compliance, optimizes renewals, and prevents oversubscription.

As part of ServiceNow's broader asset management offering, SAM works alongside Cloud Cost Management, Hardware Asset Management, and Enterprise Asset Management capabilities to help organizations control risk, reduce spend, and automate the software asset lifecycle from a single platform.