ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) announced AI Passport and expanded governance capabilities to control AI agents and track their costs and outcomes. AI Passport uses signed credentials to verify what agents are authorized to do during workflows, with controls to restrict or terminate activity outside their permissions. NVIDIA is a design and launch partner, building an enforcement implementation using its Open Agent Safety Platform.
Additional capabilities cover unapproved AI detection, spending oversight and policy enforcement. ServiceNow expects AI Passport, shadow AI detection and AI Cost Management to be available in Q4 2026. Its Operational Resilience solution for financial services is available now.
Stagwell (STGW) announced a three-year collaboration with ServiceNow to modernize how enterprises build, activate and measure marketing campaigns.
Stagwell will offer ServiceNow enterprise-wide access to The Machine, its AI-powered operating system, which will work with ServiceNow's tools. The companies will pursue joint go-to-market initiatives combining Stagwell's AI and marketing capabilities with ServiceNow's enterprise reach.
ServiceNow (NOW) announced that Raleigh has put its IT Service Desk AI Specialist into production, reporting 66% lower service desk costs.
The cost reduction came from redirecting staff time. Raleigh’s Ral-E AI agent guides employees through requests, while its Alli specialist completes common IT workflows under staff oversight. Nearly half of IT support requests are resolved autonomously, with the city targeting 85%. Raleigh plans to connect both tools to its Ask Raleigh resident portal, extending the service beyond city employees to nearly 500,000 residents.
ServiceNow (NOW) will release its third-quarter 2026 financial results after the market closes on October 28, 2026.
The results cover the quarter ended September 30, 2026. A conference call and live webcast will begin at 2 p.m. Pacific Daylight Time (21:00 GMT) that day. An audio replay will be available two hours after completion and remain accessible for 30 days.
ServiceNow (NYSE: NOW) has become Bundesliga’s Official CRM Partner, expanding its existing relationship with the German professional football organization. The appointment adds to its role as Official Workflow Partner.
Since implementing ServiceNow Customer Service Management in August 2026, Bundesliga now resolves 89% of fan enquiries at first contact. Customer service teams handle less than half the case volume compared with last season. Bundesliga and ServiceNow plan to extend the platform to additional stakeholders and processes, including a centralized club portal.
ServiceNow (NOW) launched Flow, a standalone conversational AI service desk designed to handle employee support requests within existing chat channels. The product lets teams automate recurring requests and escalate issues when needed. New customers can buy and activate Flow without an existing ServiceNow relationship or platform prerequisite.
Flow is in controlled availability, with sign-ups for updates and early access to a free trial at letsflow.ai. North American customers receive priority access in the initial weeks. ServiceNow expects general availability in North America and EMEA in Q4 2026.
Fortune and ServiceNow (NOW) unveiled the 2026 Fortune AIQ 75, an expanded ranking of Fortune 500 companies.
The list grows from 50 companies in 2025 to 75 in 2026, with 36 first-time entrants across 18 sectors. JPMorgan Chase ranks first, followed by Alphabet, Coca-Cola, Amazon and NVIDIA. ServiceNow’s Enterprise AI Maturity Index informed the methodology. ETR provided the primary data, including a survey of technology leaders about AI investments and adoption.
ServiceNow (NOW) and consulting partner INRY announced that INRY has deployed ServiceNow EmployeeWorks as its new, conversational AI “front door” for employee work requests and is now offering the platform to clients. INRY purchased EmployeeWorks in March 2026 and went live in six weeks, replacing a legacy portal and integrating with tools such as Microsoft Teams, Jira, and SharePoint.
The deployment has enabled employees to submit and track tickets, PTO requests, expenses, research, and sales insights without leaving the platform. INRY reports a 60% reduction in median submission time for self-service allocation requests, request completion rates of 97%, and sustained high internal satisfaction scores over the last two quarters. The company plans to extend EmployeeWorks to additional high‑volume processes to further streamline routine tasks.
Fortune and ServiceNow (NOW) will co-host the inaugural Fortune AIQ Summit on October 1 in New York City. The invite-only, one-day event at the New York Stock Exchange will convene executives and innovators from across industries to discuss how to deploy AI profitably while preparing workforces to thrive alongside it. The summit is themed "Putting AI to Work" and will draw attendees and speakers from the new Fortune AIQ 75 list, which ranks Fortune 500 companies generating measurable AI impact.
The program will cover sectors including finance, technology, energy, healthcare, and industrial manufacturing, with confirmed speakers from ServiceNow, Elevance Health, Hewlett Packard Enterprise, Bank of America, S&P Global, Citi, Booking Holdings, Future Today Strategy Group, and Ecolab. The AIQ initiative, developed by Fortune and ServiceNow and supported by ETR survey data, provides resources and a methodology to assess AI maturity and value realization across companies.
ServiceNow (NYSE: NOW) and Tech Mahindra announced an expanded multi-year partnership to help enterprises move from AI pilots to production-scale deployments using the ServiceNow AI Platform and Tech Mahindra’s industry, engineering, and implementation expertise.
The collaboration focuses on faster time-to-value through a ‘Client Zero’ validation model, using Tech Mahindra and the Mahindra & Mahindra Group as large-scale AI-led environments before rolling out repeatable models to customers. Tech Mahindra reports handling over 100,000 IT cases per month across 90 countries on ServiceNow, driving cost benefits, supporting 150,000 employees, and optimizing first-level IT support by about 25%. The partners will deliver industry-specific AI solutions for manufacturing, telecommunications, BFSI, media, and technology, while Tech Mahindra scales its global ServiceNow practice and establishes an AI & Innovation Center of Excellence to accelerate adoption of capabilities such as the ServiceNow AI Control Tower and ServiceNow EmployeeWorks.