Servicenow Inc Stock Price, News & Analysis

ServiceNow (NOW) has unveiled a revolutionary AI-powered CRM platform at Knowledge 2025, designed to unify selling, fulfillment, and service operations. The company's CRM business has reached $1.4 billion in annual contract value, growing 30% year-over-year as of 2024. The new platform features CRM AI Agents that can autonomously handle customer interactions and workflow management, with ServiceNow reporting that AI agents are already automating 37% of their customer support case workflows. The platform aims to eliminate inefficiencies in traditional CRM systems by connecting workflows across departments on a single unified platform. ServiceNow also announced its acquisition of Logik.ai to enhance its CPQ capabilities. Early adopters like Pure Storage, Farm Credit Mid-America, and ProAssurance have reported improved customer service efficiency and faster issue resolution using the new platform.

ServiceNow (NYSE: NOW) has launched AI Control Tower, a centralized command center for managing AI systems, along with AI Agent Fabric at Knowledge 2025. The AI Control Tower enables organizations to govern, manage, secure, and optimize value from both ServiceNow and third-party AI agents, models, and workflows on a unified platform. The platform offers enterprise-wide AI visibility, compliance management, lifecycle management, and real-time reporting. Major tech companies including Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Microsoft, and others plan to integrate with AI Agent Fabric, enabling seamless enterprise workflows. According to Gartner, by 2028, enterprises using AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores. The AI Control Tower is now generally available, while AI Agent Fabric will be available to early adopters and reach general availability in Q3 2025.

ServiceNow (NOW) unveiled its new ServiceNow AI Platform at Knowledge 2025, designed to integrate any AI, agent, or model across enterprises. The platform features an AI Engagement Layer that unifies intelligence, data, and orchestration through Knowledge Graph, Workflow Data Fabric, and AI Agent Fabric.

Key innovations include the AI Control Tower for centralized AI governance, enhanced integrations with partners like Microsoft, NVIDIA, Google, and Oracle, and a next-generation CRM solution. The company also introduced Apriel Nemotron 15B, a new reasoning LLM developed with NVIDIA.

Major companies including Adobe, Aptiv, NHL, Visa, and Wells Fargo are already implementing ServiceNow's AI solutions. According to ServiceNow's Enterprise AI Maturity Index, 55% of organizations using agentic AI have improved gross margins, compared to 22% of non-users.

Cisco (NASDAQ: CSCO) and ServiceNow have announced an expanded partnership to facilitate secure AI adoption for enterprises. The collaboration will integrate Cisco's AI Defense capabilities with ServiceNow's Security Operations (SecOps) to provide comprehensive AI risk management and governance.

The partnership aims to address new security challenges posed by enterprise AI adoption through integrated platforms spanning infrastructure and workflows. Key features of the integration include:

• AI workload and model discovery
• Automated vulnerability assessments
• Real-time protection for AI applications
• Enhanced security operations center investigations
• AI organizational compliance mapping

Initial field trials are commencing soon, with the integration expected to be available to mutual customers in the second half of 2025. This collaboration builds upon their seven-year partnership history, with additional integrations planned for later in 2025.

ServiceNow (NOW) reported strong Q1 2025 financial results, exceeding guidance across all topline growth metrics. Subscription revenues reached $3,005 million, showing 19% year-over-year growth (20% in constant currency). Total revenues hit $3,088 million, up 18.5% year-over-year.

Key performance indicators include current remaining performance obligations (cRPO) of $10.31 billion, up 22% year-over-year, and total remaining performance obligations of $22.1 billion, representing 25% growth. The company secured 72 transactions over $1 million in net new annual contract value and reached 508 customers with more than $5 million in ACV.

Notable developments include planned acquisitions of Moveworks and Logik.ai, new partnerships with NVIDIA, Aptiv, and Vodafone Business, and leadership changes with Paul Smith's resignation as President of Global Customer and Field Operations, succeeded by Paul Fipps.

ServiceNow (NYSE: NOW) and Aptiv PLC (NYSE: APTV) have announced a strategic partnership to enhance intelligent automation and operational resilience across multiple sectors. The collaboration combines ServiceNow's Platform with Aptiv's virtualization platform, powered by Wind River cloud and Linux solutions.

The partnership aims to deliver a scalable solution connecting real-time data from complex systems with digital enterprise processes, enabling smarter decisions and faster response times. Key features include real-time insights, end-to-end connectivity, and enhanced security and scalability.

Additionally, Aptiv has selected ServiceNow to scale its enterprise intelligence, currently running over 450 AI-powered workflows across IT, security, HR, and supply chain operations.

Vodafone Business and ServiceNow (NYSE:NOW) have announced a five-year strategic collaboration to launch AI-powered service management solutions. The partnership aims to transform service experience for millions of business customers through advanced AI capabilities on the ServiceNow Platform.

The solution will support Vodafone's connectivity products and digital services, providing a unified view of customer networks and applications. An initial deployment in Ireland showed impressive results, including a 45% increase in digital channel usage and 4x boost in satisfaction levels.

Key benefits include enhanced customer experience through integrated digital channels, AI-driven monitoring that reduces problem resolution time from hours to minutes, and accelerated market deployment. The collaboration features Vodafone's enhanced service management (ESM) software code being exclusively licensed to ServiceNow for integration into their Telecom Service Operations Management.

ServiceNow (NYSE: NOW) and Devoteam have announced a multi-year strategic partnership to accelerate CRM modernization across Europe and Middle East. The collaboration combines ServiceNow's AI-powered Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam's AI-driven digital transformation services.

According to IDC, the CRM market in Europe, Middle East and Africa is projected to reach $39.24 billion by 2027. The partnership aims to deliver end-to-end solutions for business transformation, automating insights and optimizing customer journey within CRM frameworks.

Devoteam, recently awarded Elite Consulting & Implementation Partner of the Year and Customer Workflow Partner of the Year, has demonstrated success with mutual customers including St. Maclou, Husqvarna and Konica Minolta.

ServiceNow (NYSE: NOW) and Bradesco Foundation have partnered to modernize educational operations across Brazil through the ABC Project. The initiative has transformed digital services across 40 schools, serving 42,000 students and 1,500 educators with an annual investment of R$1.5 billion.

The implementation includes Conecta, a unified administrative portal, and FaBi, an AI-powered virtual assistant. Key achievements in the first five months include:

• Double increase in service requests with 12x faster resolution time
• Processing of 30,000+ tickets
• Reduction in purchasing process time from 72 hours to 30 minutes via SAP integration
• Real-time monitoring of 18,000+ devices

The platform serves 4,000+ employees across Brazil, with plans to expand AI capabilities for continued innovation in educational management.