Welcome to our dedicated page for Servicenow news (Ticker: NOW), a resource for investors and traders seeking the latest updates and insights on Servicenow stock.
ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) introduced ServiceNow Otto at Knowledge 2026, a unified AI experience that completes work across departments and systems while enforcing governance via AI Control Tower. Otto combines conversational AI, enterprise search, voice agents, and an AI Data Explorer; EmployeeWorks produced six deals >$1M NNACV within one month.
Otto will be available first in EmployeeWorks and AI Control Tower, with rollout across all products over the year ahead.
ServiceNow (NYSE: NOW) expanded ServiceNow University with AI Learning Guide and SimStudio, delivering conversational coaching and hands-on simulations to accelerate skill competency. The program now reaches almost 2 million learners, an 80% year-over-year increase, with broad customer, partner, and employee participation.
AI Learning Guide personalizes paths; SimStudio captures demonstrated competency. New Arabic support launched March 2026; Brazilian Portuguese localization is underway. Tools are available now at learning.servicenow.com.
ServiceNow (NYSE: NOW) launched Autonomous Security & Risk at Knowledge 2026, integrating Armis for continuous asset intelligence and Veza for fine-grained identity and permission governance. The platform aims to map every identity, permission, and connected asset into a single graph, feed live asset data into the CMDB, and automate detection, remediation, and audit trails for enterprise AI.
ServiceNow reported security and risk crossed $1 billion ACV last year and highlighted customer outcomes including large hours saved and substantial reductions in dormant identities and audit time.
ServiceNow (NYSE: NOW) expanded its Autonomous Workforce on May 5, 2026, launching AI specialists for IT, CRM, employee service teams, and security and risk to execute end-to-end workflows with governance, audit trails, and role-scoped permissions.
Key metrics: the L1 IT Service Desk specialist resolves assigned IT cases 99% faster; Autonomous CRM handles >100 million customer cases monthly, orchestrates >16 million orders, and configures >7 million quotes. ServiceNow cites 23 million employees using its portal monthly and >40 million cases annually; 91% of employee-service cases resolved without reassignment. Availability: some IT specialists in June 2026; security/risk preview June and GA September 2026.
ServiceNow (NYSE: NOW) expanded its AI Control Tower at Knowledge 2026 to discover, observe, govern, secure, and measure AI across any enterprise system. Enhancements include 30 new integrations (AWS, Google Cloud, Microsoft Azure, SAP, Oracle, Workday), Traceloop acquisition for runtime observability, five risk frameworks aligned to NIST and EU AI Act, an AI Gateway for MCP transactions, and cost/ROI dashboards. AI Agent Advisor, Evaluation Suite, voice and multimodal capabilities, and phased availability (GA items May–Aug 2026) were announced.
ServiceNow (NYSE: NOW) and Google Cloud unveiled interoperable AI agents that link Gemini Enterprise and the ServiceNow AI Platform to enable autonomous operations across 5G networking, retail, and IT. Key elements include Agent-to-Agent (A2A), Agent-to-UI (A2UI), Model Context Protocol (MCP), unified governance via AI Control Tower, and Zero Copy data access to BigQuery.
Solutions are available in preview or pilot now, with full general availability targeted later this year; ServiceNow was named a 2026 Google Cloud Partner of the Year.
ServiceNow (NYSE: NOW) said TridentCare deployed the ServiceNow AI Platform to automate end-to-end operations for portable medical diagnostics across 127 markets and 46 states. Key outcomes include 96% scheduling automation, manual scheduling cut from 50% to 4.3%, 57% fewer patient waits beyond SLA, and a 30% day-one efficiency gain.
The platform integrates Field Service Management, Sales CRM, and ITSM to unify order-to-care workflows and reduce manual touches across ~5.4 million annual visits.
ServiceNow (NYSE: NOW) reported Q1 2026 results with subscription revenues of $3,671M and total revenues of $3,770M, each up 22% year-over-year (19% constant currency). cRPO was $12.64B (22.5% growth) and RPO was $27.7B (25% growth). The company closed Armis and Veza acquisitions and repurchased ~20.1M shares.
Guidance reflects Armis contribution and near-term margin headwinds; FY 2026 margins are expected to normalize in FY 2027.
ServiceNow (NYSE: NOW) completed its acquisition of Armis on April 20, 2026 for approximately $7.75 billion in cash, extending ServiceNow’s security platform into OT, IoT, medical devices, physical AI, code, and cloud.
ServiceNow said Armis and Veza together will more than triple its addressable market for security and risk solutions and build an AI Center for Cyber Defense.
ServiceNow (NYSE: NOW) rolled out AI-native manufacturing solutions on April 20, 2026, unifying quality, warranty, order operations, CPQ, field service, and frontline workforce tools on a single platform.
New offerings include Industrial Connected Workforce, EmployeeWorks, AI fraud detection for warranty claims, voice AI for orders, and CPQ configuration AI; several features are generally available today.