Servicenow Inc Stock Price, News & Analysis

ServiceNow (NYSE: NOW) has launched the new Government Transformation Suite, designed to enhance visibility, accelerate ROI, and drive efficiencies for U.S. federal agencies. The suite combines high-impact solutions tailored to address transparency, accountability, and efficiency priorities.

The platform aims to help federal agencies manage assets, optimize software investments, and transform worker experience, addressing the approximately $125 billion annual government IT spending. Key features include optimized asset management, centralized service delivery portal, modernized HR processes, and streamlined application portfolio management.

ServiceNow also announced accelerated deployment of agentic AI capabilities for the public sector, including Workflow Data Fabric (June 2025), AI Agents (March 2025), and RaptorDB (April 2025). The company is partnering with Accenture Federal and Intact for implementation support and will open an innovation center in Washington D.C. later this year.

ServiceNow (NOW) reported strong Q4 2024 financial results with subscription revenues of $2,866 million, up 21% year-over-year. Total revenues reached $2,957 million, also growing 21% year-over-year. The company's current remaining performance obligations (cRPO) stood at $10.27 billion, showing 19% growth.

The company now has 2,109 customers with more than $1 million in annual contract value (ACV), up 12% year-over-year, and nearly 500 customers with over $5 million in ACV, representing 21% growth. ServiceNow's Board authorized an additional $3 billion for share repurchases to manage dilution impact.

Looking ahead to 2025, ServiceNow expects subscription revenues between $12,635-$12,675 million, representing 18.5-19% growth. The company is shifting towards consumption-based monetization for AI and data solutions, with new AI Agents to be included in Pro Plus and Enterprise Plus offerings starting March 2025.

ServiceNow (NYSE: NOW) has unveiled new agentic AI innovations designed to autonomously handle complex enterprise challenges. The company introduced the AI Agent Orchestrator, a central control tower that manages and governs AI agents across business operations. The platform includes thousands of pre-built AI agents for IT, customer service, and HR, plus a new AI Agent Studio for creating custom agents.

The system leverages ServiceNow's two-decade expertise and platform architecture to provide AI agents access to billions of information pieces and millions of automations. The new capabilities will be available in March 2025 at no additional cost for Pro Plus and Enterprise Plus customers. According to IDC, 50% of organizations are projected to use enterprise AI agents for specific business functions in 2025.

The platform features Workflow Data Fabric, enabling seamless connection to enterprise data sources without data duplication. ServiceNow has also announced new partnerships, including with Google Cloud, to extend these capabilities.

ServiceNow (NOW) and Google Cloud announced a major partnership expansion to enhance enterprise AI capabilities. The collaboration includes bringing the Now Platform and its workflows to Google Cloud Marketplace, with CRM, ITSM, and Security Incident Response solutions becoming available on Google Distributed Cloud.

Key integrations include ServiceNow's Workflow Data Fabric with BigQuery for enhanced data analytics, and new connections with Google Workspace for improved productivity. The partnership aims to enable AI-enhanced experiences for millions of users, featuring zero-copy integration and real-time data access between platforms.

The companies will focus on improving customer experiences through CRM and Contact Center solutions, integrating ServiceNow data with Google Workspace, and enhancing workflow automation. The rollout is planned throughout Q2 and Q3 in various regions, with additional integrations expected later in the year.

ServiceNow (NOW) announced a new integration with Oracle to enhance its Workflow Data Fabric capabilities. The integration enables zero copy data sharing and bi-directional data exchange between Oracle Autonomous Database, Oracle Database 23ai, and the ServiceNow platform.

The partnership aims to connect data in real-time, supporting various data types including transactional, analytical, vectors, documents, spatial, and graph data across enterprises. The integration will allow ServiceNow customers to access both structured and unstructured data from Oracle sources, while Oracle customers can retrieve ServiceNow data without data movement or copying.

Key features include Oracle Autonomous Database's automated threat detection, comprehensive security controls, and data encryption. The integration is expected to be available to select customers in the second half of 2025.

ServiceNow (NYSE: NOW) announced an expansion of its strategic alliance with Visa to enhance payment card dispute resolution services. Visa will implement ServiceNow Dispute Management, powered by AI capabilities, to drive its Visa Dispute Management Service (VDMS) and Visa DPS Dispute Analysis and Support (DAS).

The collaboration aims to streamline dispute resolutions, improve compliance, and enhance cardholder experience. The partnership includes integration with Skyflow for PCI-compliance and cardholder data protection. This expansion builds upon their previous five-year strategic agreement focused on transforming payment services.

The initiative addresses rising dispute volumes in financial services by optimizing contact center efficiency and accelerating employee productivity through AI-powered solutions.

ServiceNow (NYSE: NOW) and SoftwareOne have announced a multi-year strategic partnership aimed at transforming IT modernization in the cloud. The collaboration combines ServiceNow's AI and workflow automation capabilities with SoftwareOne's software and cloud expertise to help customers maximize ROI on software and cloud investments.

The partnership's first phase includes a joint offering focused on enhancing IT asset visibility, managing software costs, and building data foundations for AI, security, and modernization initiatives. The solution aims to improve employee and customer experiences through automated platform services and optimized operations.

SoftwareOne, a ServiceNow Elite partner since 2017 with over 350 ServiceNow certifications, primarily operates in DACH region, Netherlands, UK, France, and North America. Their capabilities were enhanced through the acquisition of Beniva Consulting, a ServiceNow platform implementation specialist.

ServiceNow (NOW) has announced a significant expansion of its global partner program, with nearly quadrupled investment in incentives and specializations focused on AI solutions. The company has elevated Infosys and Cognizant to Global Elite status, joining Accenture, Deloitte, EY, and KPMG in the highest partnership tier.

The enhanced program includes new Product Line Achievements for Now Assist, expanded specializations in GenAI applications, and a new GenAI Customer Value Partner of the Year award. Partners will receive eligible discounts, rebates, and credits for training and professional services.

The ServiceNow Partner Program, comprising over 2,200 partners, emphasizes rigorous training and certification. Notably, Cognizant is targeting $1 billion in combined business through its ServiceNow Business Group, while Infosys is combining its Cobalt platform with Now Assist capabilities to deliver enhanced managed services.

ServiceNow (NYSE: NOW) has announced the acquisition of Cuein, an AI native conversation data analysis platform. This strategic move aims to enhance ServiceNow's AI Agents' capabilities by improving their ability to process and transform customer interaction data across various channels into actionable insights.

The acquisition will strengthen ServiceNow's position in agentic AI and its role as an AI platform for business transformation. Cuein's technology bridges fragmented conversations and enables AI agents to act intelligently across systems, creating a continuous feedback loop through inferred Customer Satisfaction (CSAT) scores for real-time results.

Founded in 2021 and backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network, Cuein is headquartered in Belmont, California. The acquisition is expected to close in Q1 2025, with financial terms undisclosed.