Servicenow Inc Stock Price, News & Analysis

ServiceNow (NYSE: NOW) announced participation in two investor conferences. Chief Customer and Partner Officer, Lara Caimi, will present at the UBS Global TMT Virtual Conference on December 7 at 12:45 p.m. PT. Chief Financial Officer, Gina Mastantuono, will speak at the Barclays Global Technology, Media and Telecommunications Conference on December 9 at 11:30 a.m. PT. Both webcasts can be accessed live and will be available for 30 days on the ServiceNow investor relations website.

ServiceNow (NYSE: NOW) has appointed John Ball, an enterprise software expert, to lead its Customer Workflow business unit. With over 25 years of experience, including his role at Salesforce's Einstein AI platform, Ball will oversee the strategic direction of customer and field service management solutions. ServiceNow aims to enhance customer experiences and drive loyalty, with over 1,000 customers using its CSM solution, including Vodafone, which reported a 25-point customer satisfaction increase. Ball's leadership is expected to position ServiceNow to capitalize on opportunities in the customer service market.

ServiceNow (NYSE: NOW) has signed an agreement to acquire Element AI, a prominent AI company, to bolster its intelligent workflow platform. This acquisition will enhance ServiceNow's capabilities in AI, harnessing Element AI's expertise in text, chat, images, and search. ServiceNow plans to establish an AI Innovation Hub in Canada to further accelerate AI innovation. This move underscores ServiceNow's commitment to leveraging AI technology to transform business operations, enabling smarter workflows and improved productivity.

ServiceNow (NYSE: NOW) will participate in two investor conferences, featuring key presentations by its executives. Chief Financial Officer Gina Mastantuono will present at the Credit Suisse 24th Annual Technology Conference on November 30 at 12:00 p.m. PT. Chief Product Officer CJ Desai will follow with a presentation at the 2020 Wells Fargo TMT Summit on December 1 at 9:40 a.m. PT. The presentations will be webcast and available for 30 days on ServiceNow's investor relations website.

ServiceNow (NYSE: NOW) has announced the appointment of Apple executive Larry Jackson to its board of directors, expanding the board to 11 members. Jackson, the Global Creative Director of Apple Music, brings extensive experience in delivering consumer-grade experiences. CEO Bill McDermott emphasized Jackson's innovative mindset and insights, which will enhance the company's growth. Jackson's history includes key roles at Beats Music and Universal Music Group, signaling a strong alignment with ServiceNow's mission to improve workplace experiences amidst evolving consumer expectations.

ServiceNow (NYSE: NOW) reported third-quarter 2020 results with subscription revenues of $1,091 million, reflecting a 31% year-over-year growth. The company secured 41 transactions exceeding $1 million in net new annual contract value. Customer growth reached 1,012 accounts, marking a 25% increase. The company raised its full-year revenue guidance to a range of $4,257 - $4,262 million. CEO Bill McDermott expressed confidence in future performance, citing strong momentum and product innovation aimed at digital transformation.

Accenture and ServiceNow have launched a new business group aimed at assisting clients in digital transformation. This collaboration represents a multi-million dollar investment over the next five years. The group will focus on automating processes and enhancing customer and employee experiences across multiple sectors, including telecommunications and healthcare. With around 8,500 skilled professionals, the initiative aims to deliver tailored solutions that drive productivity and operational efficiency. Notably, they have worked with Boehringer Ingelheim, enhancing employee engagement and streamlining business processes.

ServiceNow (NYSE: NOW) has launched Connected Operations, a new solution that integrates IoT data with its digital workflows, enabling enterprises to effectively manage critical infrastructure and enhance their IoT investment returns. This solution allows real-time monitoring across multiple locations, offering insights that enhance customer satisfaction and introduce new revenue opportunities. TAPCO, an early adopter, reports significant improvements in operational efficiency and customer experience through increased automation and streamlined workflows.

The NBA and WNBA have entered a multiyear partnership with ServiceNow, designating it as their Official Workflow Partner. This collaboration will enhance workflows across both leagues, particularly in managing health-screening and onboarding processes crucial during the COVID-19 pandemic. ServiceNow aided in safely processing over 13,000 documents and screening more than 2,600 personnel. Future implementations will include ServiceNow's Software Asset Management, IT Operations Pro, Integrated Risk Management, and Customer Service Management to optimize operations and enhance user experiences.