Servicenow Inc Stock Price, News & Analysis

ServiceNow (NYSE: NOW) has scheduled the release of its fourth quarter and full-year 2024 financial results for Wednesday, January 29, 2025, after market close. The company will host a conference call and live webcast at 2 p.m. Pacific Time (22:00 GMT) on the same day.

Interested parties can join the conference call by dialing (888) 596-4144 (North America) or (646) 968-2525 (outside North America) using passcode 8135303. A live webcast will be available, and an audio replay will be accessible for 30 days following the call through ServiceNow's investor relations website or via dedicated replay phone numbers.

ServiceNow (NYSE: NOW) has been recognized as a Leader in The Forrester Wave™: Task-Centric Automation Software (TCAS), Q4 2024. The company's Automation Engine received highest possible scores in advanced AI, vision, roadmap, and partner ecosystem criteria.

The Automation Engine includes pre-built integrations, automation tools, real-time data streaming, RPA, Agentic AI, and process mining capabilities. Powered by GenAI, it automates and orchestrates manual tasks, integrating with ServiceNow workflows on the Now Platform to enhance process efficiency and reduce operational costs.

The solution serves as the foundation for ServiceNow's Workflow Data Fabric, providing integration and data access capabilities that unlock enterprise data from any source, powering Now Assist and AI Agents.

ServiceNow (NOW) and AWS have expanded their strategic collaboration to accelerate AI-driven business transformation. The partnership introduces a new connector enabling seamless use of multimodal models developed on Amazon Bedrock for GenAI-powered workflows in the Now Platform. New solutions available in AWS Marketplace include Security Incident Response integration with AWS Security Hub and Integration with Amazon Business Procurement. The collaboration will expand geographically to Canada and Europe in 2025, benefiting customers across telco, technology, financial services, education, and retail sectors. Major enterprises including Bell Canada, Boomi, and Pearson are already reporting significant value and cost savings from this partnership.

ServiceNow (NOW) announced an expanded strategic alliance with Microsoft to modernize front-office business processes through AI integration. The partnership builds on their existing collaboration of ServiceNow Now Assist and Microsoft 365 Copilot, which enables self-service capabilities within Microsoft applications. The integration allows employees to search ServiceNow knowledge base, request services, and escalate cases through Microsoft Teams. Now Assist provides contextual responses and recommendations based on enterprise domain knowledge and Microsoft 365 data. The expanded partnership aims to create an AI-first business process transformation, with availability expected by Q1 2025.

ServiceNow and Five9 have announced an expanded partnership to deliver an AI-powered solution that unifies employee and customer experiences. The integration combines ServiceNow Customer Service Management with Five9's Intelligent CX Platform to streamline service operations and reduce costs. The solution features three key capabilities: real-time transcription with GenAI-powered summaries, unified routing across digital channels, and a consolidated agent workspace with native call controls. These features aim to boost agent efficiency, improve customer satisfaction, and simplify contact center operations. The integrated capabilities are expected to be available to select customers in first half of 2025.

ServiceNow (NYSE: NOW) announced new generative AI and governance innovations for the Now Platform, adding over 150 GenAI innovations to its portfolio. The update includes expanded Now Assist capabilities with AI Governance for secure practices, native multilingual support in eight languages, and new purpose-built solutions for configuration management, contract management, legal services, and health and safety.

Key features include Now Assist Guardian for AI monitoring, Data Kit for dataset management, and Analytics for tracking GenAI adoption. The platform introduces Workflow Data Fabric, enhancing data connectivity across enterprises, and expands its NVIDIA partnership for AI agent development. AI Governance for Now Assist will be generally available in Q1 2025.

ServiceNow (NYSE: NOW) has released new research revealing how government organizations are leveraging AI for digital transformation. The study identifies 'Pacesetters' - organizations advanced in AI adoption - who achieve 1.5X faster returns on digital investments. These leaders report significant improvements in key areas:

- 50% higher asset utilization and return
- 49% improved compliance and risk management
- 47% increase in self-service success
- 45% higher citizen satisfaction

The research shows Pacesetters are effectively implementing end-to-end platforms, with 67% expecting advanced progress within three years. They're leveraging AI for personalized citizen communication, service improvement, and automated responses to citizen queries.

ServiceNow (NOW) reported strong Q3 2024 financial results, with subscription revenues reaching $2,715 million, up 23% year-over-year. Total revenues grew 22% to $2,797 million. Current remaining performance obligations reached $9.36 billion, up 26% year-over-year. The company completed 15 transactions over $5 million in net new ACV, a 50% increase year-over-year. ServiceNow now has 2,020 customers with more than $1 million in annual contract value, representing 14% growth. Based on strong Q3 performance, the company raised its full-year 2024 subscription revenues guidance.

ServiceNow (NYSE: NOW) has appointed Amit Zavery as president, chief product officer (CPO), and chief operating officer (COO), effective October 28, 2024. Zavery, a former Google Cloud and Oracle executive, brings over three decades of enterprise technology experience. At Google Cloud, he helped grow the company into the fourth largest enterprise software company, increasing annualized revenue from $7B to over $41B. Previously at Oracle, he rose from software engineer to executive vice president of product development, leading a team of 4,500 and generating more than $6B in annual revenue. In his new role, Zavery will oversee ServiceNow's platform, products, engineering, cloud infrastructure, and user experience.