Servicenow Inc Stock Price, News & Analysis

ServiceNow (NYSE: NOW) announced an expansion of its partnership with NVIDIA to advance agentic AI capabilities. The collaboration introduces new evaluation tools and integrates NVIDIA Llama Nemotron reasoning models with the ServiceNow Platform.

Key developments include:

• AI agent evaluation tools for performance benchmarking and optimization before deployment
• Integration of NVIDIA Llama Nemotron models for enhanced reasoning and decision-making capabilities
• Built-in governance features for ethical and secure AI management

This expansion builds upon their previous collaboration, which involved developing native AI agents using NVIDIA's infrastructure and recently launched AI agents for communications service providers. The first set of AI agent evaluation tools is expected to be available in May 2025.

ServiceNow (NYSE: NOW) has unveiled its Yokohama platform release, introducing advanced automation, governance, and workflow intelligence capabilities. The release features three major innovations:

1. ServiceNow Studio: A unified, AI-powered workspace that accelerates application development with built-in Now Assist support, enabling seamless development across no-code, low-code, and pro-code platforms.

2. Sales and Order Management (SOM): Enhanced self-service commerce portals allowing customers to configure products, place orders, and track status independently.

3. Service Observability: An AI-driven solution within IT Operation Management that provides unified monitoring and observability tools to identify root causes faster and resolve issues proactively.

According to the 2024 Gartner Digital Worker Survey, over 60% of digital workers are already using basic automation and analytics for business decisions. The Yokohama release aims to reduce complexity and inefficiencies while strengthening decision-making and accelerating productivity.

ServiceNow (NYSE: NOW) has announced its Yokohama platform release, introducing new AI agents across CRM, HR, IT, and other business functions. The release features preconfigured AI teams designed for immediate deployment and predictable outcomes on a single platform.

Key innovations include:

• Teams of preconfigured AI agents for day-one productivity
• Capabilities to manage the complete AI agent lifecycle
• Enhanced Knowledge Graph with Common Service Data Model (CSDM) improvements
• New Security Operations AI agents for streamlined incident management
• Autonomous change management AI agents for risk-minimized implementation
• Proactive network testing and repair AI agents

The platform includes expanded AI Agent Orchestrator and AI Agent Studio capabilities, featuring enhanced onboarding, performance management, and analytics dashboards for tracking ROI. The Workflow Data Fabric enables seamless integration with organizational data, regardless of source, while maintaining governance and compliance standards.

ServiceNow (NYSE: NOW) has announced a definitive agreement to acquire Moveworks for $2.85 billion, combining ServiceNow's agentic AI and automation capabilities with Moveworks' front-end AI assistant and enterprise search technology.

The acquisition highlights ServiceNow's strong AI momentum, with nearly 1,000 AI customers and over $200 million in annual contract value for its Pro Plus AI solution as of December 2024. Moveworks brings a team of 500+ AI experts and approximately 5 million employee users gained in 18 months.

The companies already share about 250 mutual customers, with Moveworks having over 100 technology integrations. The merger aims to deliver unified search and self-service experiences across workflows including sales, CRM, finance, HR, and IT. The transaction is expected to close in second half of 2025, subject to regulatory approvals.

ServiceNow (NYSE: NOW) has been recognized as a Leader in The Forrester Wave™: Software Asset Management Solutions, Q1 2025. The company received the highest possible scores in vision, innovation, roadmap, and supporting services criteria.

ServiceNow's Software Asset Management (SAM) platform stands out for its comprehensive approach to enterprise asset management, enabling software discovery across environments, integrating with third-party tools, and monitoring SaaS usage. The platform automates compliance, optimizes renewals, and prevents oversubscription.

As part of ServiceNow's broader asset management offering, SAM works alongside Cloud Cost Management, Hardware Asset Management, and Enterprise Asset Management capabilities to help organizations control risk, reduce spend, and automate the software asset lifecycle from a single platform.

DXC Technology and ServiceNow have expanded their strategic partnership to launch DXC Assure BPM, an AI-powered insurance solution. The new offering combines DXC's insurance expertise with ServiceNow's AI platform to modernize the insurance industry.

The solution aims to reduce up to 40% of operational costs typically spent on manual processing by integrating AI, data, and workflows across the entire policy lifecycle. According to HFS Research, 45% of insurers are already investing in technology-driven alignment of their operations.

DXC Assure BPM features include purpose-built workflows based on DXC's 40+ years of insurance experience, full integration with DXC Assure Platform, an AI-driven self-service portal for policyholders, and enhanced AI capabilities for automated policy administration.

ServiceNow (NYSE: NOW) has announced new AI agents specifically designed for the telecom industry, developed in collaboration with NVIDIA. These agents, built using NVIDIA AI Enterprise software and DGX Cloud platform, aim to automate common workflows in customer service and network operations.

The AI agents will focus on three key areas:

• Service test and repair - analyzing network data and coordinating repairs
• Network incident analysis - detecting alerts and resolving service disruptions
• Billing resolution - identifying usage patterns and providing charge explanations

The solution leverages ServiceNow's AI platform with NVIDIA NIM microservices and NVIDIA NeMo to deliver industry-specific AI agents. According to McKinsey data cited in the release, telecom companies could unlock up to $250 billion in value by 2040 through implementing advanced responsible AI practices. The new AI agents will be available on March 12 with ServiceNow's Yokohama release.

ServiceNow (NYSE: NOW) has acquired Quality 360 solution from Advania to strengthen its Manufacturing Commercial Operations (MCO). The solution, natively built on ServiceNow's platform, enhances quality management functionality by providing AI-driven insights for addressing end-to-end quality issues in manufacturing.

Quality 360 enables manufacturers to proactively identify and resolve quality issues across production and service delivery stages, from source identification to resolution. The solution features AI-powered root cause analysis, automated issue detection, and structured resolution frameworks through a centralized Quality Workspace.

This acquisition aligns with ServiceNow's vision to help manufacturers streamline operations and manage complex partner ecosystems. According to the American Society for Quality, quality issues in manufacturing can represent costs of 15-20% of sales revenue. This move follows ServiceNow's other manufacturing initiatives, including collaboration with Siemens on industrial cybersecurity and the acquisition of 4Industry solution from Plat4Mation.

ServiceNow (NYSE: NOW) has launched the new Government Transformation Suite, designed to enhance visibility, accelerate ROI, and drive efficiencies for U.S. federal agencies. The suite combines high-impact solutions tailored to address transparency, accountability, and efficiency priorities.

The platform aims to help federal agencies manage assets, optimize software investments, and transform worker experience, addressing the approximately $125 billion annual government IT spending. Key features include optimized asset management, centralized service delivery portal, modernized HR processes, and streamlined application portfolio management.

ServiceNow also announced accelerated deployment of agentic AI capabilities for the public sector, including Workflow Data Fabric (June 2025), AI Agents (March 2025), and RaptorDB (April 2025). The company is partnering with Accenture Federal and Intact for implementation support and will open an innovation center in Washington D.C. later this year.