ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) introduced ServiceNow Otto at Knowledge 2026, a unified AI experience that completes work across departments and systems while enforcing governance via AI Control Tower. Otto combines conversational AI, enterprise search, voice agents, and an AI Data Explorer; EmployeeWorks produced six deals >$1M NNACV within one month.
Otto will be available first in EmployeeWorks and AI Control Tower, with rollout across all products over the year ahead.
ServiceNow (NYSE: NOW) and Google Cloud unveiled interoperable AI agents that link Gemini Enterprise and the ServiceNow AI Platform to enable autonomous operations across 5G networking, retail, and IT. Key elements include Agent-to-Agent (A2A), Agent-to-UI (A2UI), Model Context Protocol (MCP), unified governance via AI Control Tower, and Zero Copy data access to BigQuery.
Solutions are available in preview or pilot now, with full general availability targeted later this year; ServiceNow was named a 2026 Google Cloud Partner of the Year.
ServiceNow (NYSE: NOW) said TridentCare deployed the ServiceNow AI Platform to automate end-to-end operations for portable medical diagnostics across 127 markets and 46 states. Key outcomes include 96% scheduling automation, manual scheduling cut from 50% to 4.3%, 57% fewer patient waits beyond SLA, and a 30% day-one efficiency gain.
The platform integrates Field Service Management, Sales CRM, and ITSM to unify order-to-care workflows and reduce manual touches across ~5.4 million annual visits.
ServiceNow (NYSE: NOW) reported Q1 2026 results with subscription revenues of $3,671M and total revenues of $3,770M, each up 22% year-over-year (19% constant currency). cRPO was $12.64B (22.5% growth) and RPO was $27.7B (25% growth). The company closed Armis and Veza acquisitions and repurchased ~20.1M shares.
Guidance reflects Armis contribution and near-term margin headwinds; FY 2026 margins are expected to normalize in FY 2027.
ServiceNow (NYSE: NOW) completed its acquisition of Armis on April 20, 2026 for approximately $7.75 billion in cash, extending ServiceNow’s security platform into OT, IoT, medical devices, physical AI, code, and cloud.
ServiceNow said Armis and Veza together will more than triple its addressable market for security and risk solutions and build an AI Center for Cyber Defense.
ServiceNow (NYSE: NOW) rolled out AI-native manufacturing solutions on April 20, 2026, unifying quality, warranty, order operations, CPQ, field service, and frontline workforce tools on a single platform.
New offerings include Industrial Connected Workforce, EmployeeWorks, AI fraud detection for warranty claims, voice AI for orders, and CPQ configuration AI; several features are generally available today.
ServiceNow (NYSE: NOW) announced that its entire product portfolio is now AI-enabled, embedding AI, data connectivity, security, and governance by default across packages. The company unveiled Context Engine to ground AI with enterprise relationships and decision history, and new Build Agent skills for developers.
Availability: ESM Foundation and new packaging are available now; Build Agent skills available April 15; Context Engine in preview for select customers.
ServiceNow (NYSE: NOW) will release first quarter 2026 financial results for the period ended March 31, 2026, after market close on April 22, 2026.
The company will host a conference call and live webcast at 2:00 p.m. PT (21:00 GMT) on April 22, 2026, with replay access available two hours after the call and accessible for 30 days via the investor relations website.
Carahsoft and ServiceNow (NYSE: NOW) expanded their partnership on March 16, 2026 to make the ServiceNow AI Platform available across Carahsoft’s full reseller ecosystem in the U.S. and Canada. The move opens ServiceNow to Carahsoft’s commercial channels, including healthcare, financial services, critical infrastructure, and enterprise markets. Carahsoft cites >10,000 resellers and $23 billion in annual bookings as the network delivering reach and compliance-focused procurement.
The partnership aims to accelerate adoption by offering resale, consulting, and implementation paths and to simplify acquisition for organizations preferring channel purchases.
NYSE (March 13, 2026) issued a pre-market trading-floor update highlighting market drivers and on-floor events ahead of the U.S. open. Ashley Mastornardi delivers the March 13 pre-market report; sessions include NYSE Live with Sean Bill and a rugby ramp-up for HSBC SVNS New York.
Figure skating champions Madison Chock and Evan Bates shared a Bell Moment, and EltaMD skin care, a Colgate-Palmolive brand (NYSE: CL), is recognized at Closing Bell. ServiceNow CEO Bill McDermott opens U.S. markets.