Servicenow Inc Stock Price, News & Analysis

ServiceNow (NOW) and Pearson (PSON.L) announced a global, multi-year collaboration to enhance workforce development and employee experiences in the AI era. The three-year partnership includes: joint research on emerging technology's workforce impact, integration of Pearson's Credly solution into ServiceNow's platform for skills tracking and accreditation, and Pearson's expanded use of ServiceNow's AI-powered Now Platform to improve employee productivity and HR services. The collaboration aims to address the World Economic Forum's estimate that 1 billion people will need reskilling by 2030, focusing on helping organizations and employees adapt to AI-driven workplace transformation.

ServiceNow (NOW) announced a major expansion of its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will co-develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform. The partnership leverages NVIDIA's AI infrastructure and ServiceNow's AI platform to enhance productivity and streamline workflows. A key development includes the Vulnerability Analysis for Container Security AI Agent, set to launch in 2025. Early adopters like American Honda, Siemens, and TRIMEDX are already seeing benefits, with Siemens closing 72K cases annually through case summarization and TRIMEDX achieving a 22% increase in developer productivity within three months of deployment.

ServiceNow (NOW) and Snowflake (SNOW) announced a Zero Copy partnership to connect enterprise-wide data for solving mission-critical problems. The integration will enable customers to trigger ServiceNow workflows directly from Snowflake and support bi-directional Zero Copy data sharing between platforms. The partnership will enhance GenAI experiences by leveraging Snowflake Cortex AI predictive and generative models, allowing users to find answers faster and self-serve insights. This integration augments the launch of Workflow Data Fabric, unifying business and technology data across enterprises for AI-fueled productivity.

ServiceNow (NYSE: NOW) and Databricks announced a Zero Copy partnership to enhance machine learning and AI capabilities. The partnership leverages Databricks' Delta Sharing to enable high-bandwidth, bi-directional, and secure integration between the platforms. This integration allows Databricks customers to access data within ServiceNow's RaptorDB database, while ServiceNow customers can access Databricks' data to trigger workflows. The collaboration will enable customers to build custom GenAI applications and deploy AI-driven workflows that combine Databricks' AI capabilities with ServiceNow's workflow automation. The integration will be available to joint customers in the coming months.

ServiceNow has unveiled Workflow Data Fabric, an enhanced integrated data layer that unifies business and technology data across enterprises. The platform features Zero Copy connectors for instant AI-powered actions and is powered by the newly introduced RaptorDB Pro high-performance database, showing up to 53% improvement in transaction times and 27X faster reporting. The company announced a strategic partnership with Cognizant as the first partner to bring this solution to market. The system enables real-time, secure access to data from any source, supporting AI agents and workflow automation across the enterprise.

ServiceNow (NYSE: NOW) has been named a Leader in the first-ever 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management (ITSM). The recognition is based on ServiceNow's completeness of vision and ability to execute in delivering AI capabilities that enhance ITSM, including machine learning, virtual agent, and generative AI (GenAI).

ServiceNow attributes this recognition to its customer reach advantage, innovative product roadmap, and strategic investment in research and development. The company launched Now Assist for ITSM in September 2023, introducing powerful GenAI capabilities to enterprise IT leaders. Now Assist equips IT teams with real-time insights and automates key tasks, reducing manual effort and accelerating decision-making.

Some key features of Now Assist for ITSM include AI Search, Virtual Agent improvements, chat summarization, incident summarization, resolution notes generation, and knowledge article generation. The solution also integrates with Copilot for Microsoft 365 and Slack.

ServiceNow (NYSE: NOW) has announced plans to invest $1.5bn (£1.15bn) into its UK business over the next five years. The investment includes:

• Expanding office space and significantly growing its employee base beyond the current 1,000 headcount
• Expanding London and Newport data centres with Nvidia GPUs for local processing of LLM data
• Offering new AI skills programmes to reach 240,000 UK learners by 2027

The announcement was made during the International Investment Summit. ServiceNow's AI platform is used by 85% of Fortune 500 and over half of FTSE100 companies. The company plans to bring Nvidia GPUs to its UK data centres to support UK processing of data on its LLMs. ServiceNow also commits to donating $1.5 million in grants to local non-profit organizations over the next five years.

ServiceNow (NYSE: NOW) and Zoom (NASDAQ: ZM) announced an expanded strategic alliance at Zoomtopia 2024 to integrate their generative AI technologies, ServiceNow Now Assist and Zoom AI Companion, in the first half of 2025. This integration aims to offer advanced workflow automation across both platforms, enhancing collaboration and productivity in enterprises.

The integration will allow Zoom AI Companion to summarize and transcribe team discussions, turning action items into tasks connected to ServiceNow workflows. Now Assist for Strategic Portfolio Management can then trigger proper workflows, automatically creating and assigning tickets. This collaboration seeks to transform unstructured conversations into structured data linked to intelligent workflows.

The integration requires the purchase of both Zoom's custom AI Companion add-on and ServiceNow Now Assist, with general availability expected in the first half of 2025.

ServiceNow (NYSE: NOW) has been named a Leader in the first IDC MarketScape: Worldwide SaaS and Cloud-enabled Spend Orchestration 2024 Vendor Assessment. This recognition is attributed to its Source-to-Pay Operations solution, which automates and streamlines procurement processes, enhancing efficiency and effectiveness.

Key features of the solution include:

• Improvement of procurement processing and compliance
• Acceleration of supplier qualification and accuracy
• Transformation of supplier management with digital experiences
• Streamlining end-to-end invoice processing and payment processes

The solution works with existing ERP and procurement technologies, offering a centralized employee portal, virtual agent technology, and real-time analytics. ServiceNow has also introduced Now Assist, a GenAI experience, to its Finance and Supply Chain Workflows, further simplifying the procurement intake process.