ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) and Cohesity announced a strategic partnership to provide real-time resilience for autonomous AI agents, combining ServiceNow's AI Agent Control Tower with the Cohesity Data Cloud to enable immutable, point-in-time recovery of agent-accessed data.
Integrated capabilities are expected to be available later this year, enabling rapid restoration to verified baselines and auditable agent workflows.
ServiceNow (NYSE:NOW) unveiled EmployeeWorks and Autonomous Workforce to deliver governed, mission-ready AI for public sector agencies. EmployeeWorks integrates Moveworks conversational AI with Employee Center; Autonomous Workforce deploys AI specialists (Level 1 Service Desk AI Specialist) in FedRAMP High, IL4, IL5, GCC and NSC environments. An Autonomous FastStart offer runs through April 30, 2026 for the first 50 customers.
Moveworks is FedRAMP Moderate-authorized; ServiceNow and Moveworks aim to provide an end-to-end, secure AI stack and on-site engineering support to accelerate agency adoption.
ServiceNow (NYSE:NOW), NTT DOCOMO, and StarHub introduced a joint initiative to enable autonomous inter-carrier roaming resolution on the ServiceNow AI Platform, aiming to diagnose and fix roaming faults in real time.
Technical validation is underway and the partners are targeting a commercial launch in the second half of 2026, with the goal of standardized operations, faster fault recovery, and improved connectivity for international travelers.
ServiceNow (NYSE: NOW) launched Autonomous Workforce and introduced ServiceNow EmployeeWorks after closing Moveworks. EmployeeWorks combines Moveworks conversational AI and enterprise search with ServiceNow workflows to convert natural language requests into governed, end-to-end execution for nearly 200 million employees.
The first AI specialist, a Level 1 Service Desk AI Specialist, is in controlled availability now and expected to be generally available in Q2 2026. ServiceNow reports early results including handling 90%+ of employee IT requests and the L1 specialist resolving cases 99% faster.
Moveworks from ServiceNow (NYSE: NOW) achieved FedRAMP Moderate authorization for Moveworks GovCloud, enabling federal agencies and defense contractors to deploy its conversational AI assistant on AWS GovCloud (US). The platform offers search-and-action workflows, native ServiceNow integrations, support for 100+ languages, and autonomous resolution of routine IT, HR, and finance requests to improve operational efficiency.
ServiceNow (NYSE: NOW) and Fiserv announced an expanded strategic commitment to scale Now Assist across Fiserv’s Financial Services Operations (FSO) and IT Service Management (ITSM).
The deployment, expected in Q1 2026, aims to embed AI into workflows to improve resiliency, detect anomalies earlier, speed incident resolution, and raise client satisfaction across Fiserv’s payments and financial-technology operations.
ServiceNow (NYSE: NOW) and Anthropic announced a collaboration to integrate Anthropic Claude models into the ServiceNow AI Platform to power Build Agent, industry agentic workflows, and internal productivity tools.
Key metrics: deployment to >29,000 employees, up to 95% seller prep reduction, targeting 50% faster implementation, and support for >80 billion workflows annually.
ServiceNow (NYSE: NOW) expanded its relationship with Panasonic Avionics to replace siloed legacy CRM and billing systems with ServiceNow CRM, Now Assist, Aria Billing Cloud integration, and Tenon Marketing Automation. The platform will unify sales, service, marketing, and billing to support 300+ airlines with real-time customer insights and AI-driven workflows across IT, service, engineering, and HR.
This modernization aims to speed sales-to-order fulfillment, enable AI case resolution, and provide end-to-end lead-to-cash visibility and automation.
ServiceNow (NYSE: NOW) reported strong Q4 2025 and full‑year results with Q4 subscription revenue $3,466M (+21% YoY) and total Q4 revenue $3,568M (+20.5% YoY). cRPO was $12.85B (+25% YoY) and RPO $28.2B (+26.5% YoY).
The board authorized an additional $5B buyback and plans an imminent $2B accelerated share repurchase. Now Assist ACV more than doubled in Q4; Moveworks acquisition closed Dec 15, 2025; Armis and Veza deals are expected to close in 2026.
ServiceNow (NYSE: NOW) announced on Jan 20, 2026 a redesigned global Partner Program to accelerate partner-built AI agents and expand the ServiceNow Store as a marketplace for partner solutions. Key changes include a reimagined Build Program with tiers (Registered, Select, Premier, Elite) plus a new Access Tier, a unified investment portfolio (Market Development Fund with select 100% reimbursements, Strategic Investment Fund, sell-through and specialization incentives), simplified pricing with a single annual membership fee, and migration of more than 1,000 partners into the revamped program by March 2026. ServiceNow said its partner ecosystem now exceeds 2,700 partners globally to support scaled enterprise AI adoption.