Welcome to our dedicated page for Servicenow news (Ticker: NOW), a resource for investors and traders seeking the latest updates and insights on Servicenow stock.
ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
NICE (NICE) and ServiceNow (NOW) announced a strategic partnership at Knowledge 2025 to deliver end-to-end, AI-powered customer service fulfillment. The partnership combines NICE's customer service automation platform with ServiceNow's AI Platform and Customer Service Management solution to create a unified framework connecting front, middle, and back-office operations.
The integration features three key components: unified AI-powered customer engagement for optimal agent matching and routing, AI-powered support to enhance workforce productivity with real-time insights, and continuous proactive optimization for quality improvements across customer service operations. The new offering is targeted for availability in Q4 2025.
ServiceNow (NOW) and UKG announced a strategic collaboration at Knowledge 2025 to enhance employee productivity through AI integration. The partnership combines UKG's AI solutions with ServiceNow's new AI Agent Fabric to modernize digital employee experiences across payroll, workforce management, and HR solutions.
According to Josh Bersin Company, AI improvements in existing jobs can yield 15% to 50% productivity gains, while AI agents handling common and complex tasks can deliver up to 300+% improvements. The collaboration focuses on three key areas: streamlining employee moments that matter, modernizing payroll processes, and solving industry-specific needs through interconnected AI agents.
ServiceNow (NOW) unveiled its new ServiceNow AI Platform at Knowledge 2025, designed to integrate any AI, agent, or model across enterprises. The platform features an AI Engagement Layer that unifies intelligence, data, and orchestration through Knowledge Graph, Workflow Data Fabric, and AI Agent Fabric.
Key innovations include the AI Control Tower for centralized AI governance, enhanced integrations with partners like Microsoft, NVIDIA, Google, and Oracle, and a next-generation CRM solution. The company also introduced Apriel Nemotron 15B, a new reasoning LLM developed with NVIDIA.
Major companies including Adobe, Aptiv, NHL, Visa, and Wells Fargo are already implementing ServiceNow's AI solutions. According to ServiceNow's Enterprise AI Maturity Index, 55% of organizations using agentic AI have improved gross margins, compared to 22% of non-users.
Cisco (NASDAQ: CSCO) and ServiceNow have announced an expanded partnership to facilitate secure AI adoption for enterprises. The collaboration will integrate Cisco's AI Defense capabilities with ServiceNow's Security Operations (SecOps) to provide comprehensive AI risk management and governance.
The partnership aims to address new security challenges posed by enterprise AI adoption through integrated platforms spanning infrastructure and workflows. Key features of the integration include:
- AI workload and model discovery
- Automated vulnerability assessments
- Real-time protection for AI applications
- Enhanced security operations center investigations
- AI organizational compliance mapping
Initial field trials are commencing soon, with the integration expected to be available to mutual customers in the second half of 2025. This collaboration builds upon their seven-year partnership history, with additional integrations planned for later in 2025.
ServiceNow (NOW) reported strong Q1 2025 financial results, exceeding guidance across all topline growth metrics. Subscription revenues reached $3,005 million, showing 19% year-over-year growth (20% in constant currency). Total revenues hit $3,088 million, up 18.5% year-over-year.
Key performance indicators include current remaining performance obligations (cRPO) of $10.31 billion, up 22% year-over-year, and total remaining performance obligations of $22.1 billion, representing 25% growth. The company secured 72 transactions over $1 million in net new annual contract value and reached 508 customers with more than $5 million in ACV.
Notable developments include planned acquisitions of Moveworks and Logik.ai, new partnerships with NVIDIA, Aptiv, and Vodafone Business, and leadership changes with Paul Smith's resignation as President of Global Customer and Field Operations, succeeded by Paul Fipps.