Welcome to our dedicated page for Servicenow news (Ticker: NOW), a resource for investors and traders seeking the latest updates and insights on Servicenow stock.
ServiceNow, Inc. (NYSE: NOW) frequently issues news that reflects its role as a software publisher and AI platform provider for business transformation. Company press releases describe the ServiceNow AI Platform as an AI control tower for business reinvention that integrates with any cloud, model, and data source to orchestrate how work flows across the enterprise. News coverage often highlights how ServiceNow applies AI, workflows, and integrations to IT service management, customer service, HR service delivery, security operations, and broader security and risk use cases.
Investors and analysts following NOW news will see regular updates on financial reporting events, such as announcements of quarterly and full-year financial results and related conference calls and webcasts. Corporate actions, including the approval and implementation steps of a 5-for-1 stock split and associated amendments to the company’s certificate of incorporation, are also detailed in company communications and SEC filings.
ServiceNow’s news flow places strong emphasis on AI, security, and acquisitions. Recent releases describe agreements to acquire Armis to expand cyber exposure management and cyber-physical security, and the intent to acquire Veza to extend identity security and governance. The company also reports on the completed acquisition of Moveworks, which is intended to deepen its agentic AI capabilities, AI assistants, and enterprise search. These items provide insight into how ServiceNow is evolving its platform in areas such as autonomous cybersecurity, exposure management, and AI-native employee experiences.
News items also cover strategic partnerships and regional investments. Examples include integrations with Microsoft technologies to orchestrate AI agents across Microsoft 365 and the ServiceNow AI Platform, a collaboration with Figma to turn designs into enterprise applications using the ServiceNow Build Agent, and an expanded partnership with NTT DATA to co-develop and deliver AI-powered solutions. ServiceNow has additionally announced a multi-year investment in Canadian-hosted, AI-ready infrastructure and a Canada Centre of Excellence to support AI adoption in the public sector.
By reviewing the NOW news page, readers can track these developments, including leadership appointments, acquisitions, platform integrations, public sector initiatives, and capital markets actions, all of which are documented through official press releases and regulatory disclosures.
ServiceNow (NYSE: NOW) announced an expansion of its strategic alliance with Visa to enhance payment card dispute resolution services. Visa will implement ServiceNow Dispute Management, powered by AI capabilities, to drive its Visa Dispute Management Service (VDMS) and Visa DPS Dispute Analysis and Support (DAS).
The collaboration aims to streamline dispute resolutions, improve compliance, and enhance cardholder experience. The partnership includes integration with Skyflow for PCI-compliance and cardholder data protection. This expansion builds upon their previous five-year strategic agreement focused on transforming payment services.
The initiative addresses rising dispute volumes in financial services by optimizing contact center efficiency and accelerating employee productivity through AI-powered solutions.
ServiceNow (NYSE: NOW) and SoftwareOne have announced a multi-year strategic partnership aimed at transforming IT modernization in the cloud. The collaboration combines ServiceNow's AI and workflow automation capabilities with SoftwareOne's software and cloud expertise to help customers maximize ROI on software and cloud investments.
The partnership's first phase includes a joint offering focused on enhancing IT asset visibility, managing software costs, and building data foundations for AI, security, and modernization initiatives. The solution aims to improve employee and customer experiences through automated platform services and optimized operations.
SoftwareOne, a ServiceNow Elite partner since 2017 with over 350 ServiceNow certifications, primarily operates in DACH region, Netherlands, UK, France, and North America. Their capabilities were enhanced through the acquisition of Beniva Consulting, a ServiceNow platform implementation specialist.
ServiceNow (NOW) has announced a significant expansion of its global partner program, with nearly quadrupled investment in incentives and specializations focused on AI solutions. The company has elevated Infosys and Cognizant to Global Elite status, joining Accenture, Deloitte, EY, and KPMG in the highest partnership tier.
The enhanced program includes new Product Line Achievements for Now Assist, expanded specializations in GenAI applications, and a new GenAI Customer Value Partner of the Year award. Partners will receive eligible discounts, rebates, and credits for training and professional services.
The ServiceNow Partner Program, comprising over 2,200 partners, emphasizes rigorous training and certification. Notably, Cognizant is targeting $1 billion in combined business through its ServiceNow Business Group, while Infosys is combining its Cobalt platform with Now Assist capabilities to deliver enhanced managed services.
ServiceNow (NYSE: NOW) has announced the acquisition of Cuein, an AI native conversation data analysis platform. This strategic move aims to enhance ServiceNow's AI Agents' capabilities by improving their ability to process and transform customer interaction data across various channels into actionable insights.
The acquisition will strengthen ServiceNow's position in agentic AI and its role as an AI platform for business transformation. Cuein's technology bridges fragmented conversations and enables AI agents to act intelligently across systems, creating a continuous feedback loop through inferred Customer Satisfaction (CSAT) scores for real-time results.
Founded in 2021 and backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network, Cuein is headquartered in Belmont, California. The acquisition is expected to close in Q1 2025, with financial terms undisclosed.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center, based on its Completeness of Vision and Ability to Execute. The company's Customer Service Management (CSM) solution addresses traditional CRM limitations by focusing on both customer engagement and request fulfillment.
The company's CRM and Industry Workflows enable end-to-end service delivery through the Now Platform, which powers AI Agents that autonomously manage processes and collaborate with employees. Key solutions include AI Agents for automated task management, Customer Service Management for streamlined request handling, Field Service Management for physical operations, Sales and Order Management for revenue optimization, and Industry-specific solutions.
ServiceNow's platform integrates with partners like Genesys and Five9, offering features such as AI-powered case summarization, chat functionality, and virtual agents to enhance customer service efficiency.
ServiceNow (NYSE: NOW) has scheduled the release of its fourth quarter and full-year 2024 financial results for Wednesday, January 29, 2025, after market close. The company will host a conference call and live webcast at 2 p.m. Pacific Time (22:00 GMT) on the same day.
Interested parties can join the conference call by dialing (888) 596-4144 (North America) or (646) 968-2525 (outside North America) using passcode 8135303. A live webcast will be available, and an audio replay will be accessible for 30 days following the call through ServiceNow's investor relations website or via dedicated replay phone numbers.
ServiceNow (NYSE: NOW) has been recognized as a Leader in The Forrester Wave™: Task-Centric Automation Software (TCAS), Q4 2024. The company's Automation Engine received highest possible scores in advanced AI, vision, roadmap, and partner ecosystem criteria.
The Automation Engine includes pre-built integrations, automation tools, real-time data streaming, RPA, Agentic AI, and process mining capabilities. Powered by GenAI, it automates and orchestrates manual tasks, integrating with ServiceNow workflows on the Now Platform to enhance process efficiency and reduce operational costs.
The solution serves as the foundation for ServiceNow's Workflow Data Fabric, providing integration and data access capabilities that unlock enterprise data from any source, powering Now Assist and AI Agents.
ServiceNow (NOW) and AWS have expanded their strategic collaboration to accelerate AI-driven business transformation. The partnership introduces a new connector enabling seamless use of multimodal models developed on Amazon Bedrock for GenAI-powered workflows in the Now Platform. New solutions available in AWS Marketplace include Security Incident Response integration with AWS Security Hub and Integration with Amazon Business Procurement. The collaboration will expand geographically to Canada and Europe in 2025, benefiting customers across telco, technology, financial services, education, and retail sectors. Major enterprises including Bell Canada, Boomi, and Pearson are already reporting significant value and cost savings from this partnership.
ServiceNow (NOW) announced an expanded strategic alliance with Microsoft to modernize front-office business processes through AI integration. The partnership builds on their existing collaboration of ServiceNow Now Assist and Microsoft 365 Copilot, which enables self-service capabilities within Microsoft applications. The integration allows employees to search ServiceNow knowledge base, request services, and escalate cases through Microsoft Teams. Now Assist provides contextual responses and recommendations based on enterprise domain knowledge and Microsoft 365 data. The expanded partnership aims to create an AI-first business process transformation, with availability expected by Q1 2025.
ServiceNow and Five9 have announced an expanded partnership to deliver an AI-powered solution that unifies employee and customer experiences. The integration combines ServiceNow Customer Service Management with Five9's Intelligent CX Platform to streamline service operations and reduce costs. The solution features three key capabilities: real-time transcription with GenAI-powered summaries, unified routing across digital channels, and a consolidated agent workspace with native call controls. These features aim to boost agent efficiency, improve customer satisfaction, and simplify contact center operations. The integrated capabilities are expected to be available to select customers in first half of 2025.