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ServiceNow, Inc. develops SaaS workflow automation and AI platform software for enterprise operations. News about NOW commonly covers the ServiceNow AI Platform, AI Control Tower, Build Agent, ServiceNow Studio, Context Engine, Workflow Data Fabric, and workflow products used across IT, security operations, customer service, human resources, procurement, supply chain, and application development.
Company updates also center on enterprise AI governance, agentic workflows, data integration, and partner integrations with cloud, consulting, technology, logistics, and device-management providers. Recurring items include product launches, marketplace activity, customer and partner programs, acquisition-related technology additions, financial results, credit facilities, share repurchases, and governance changes.
ServiceNow (NYSE: NOW) reported Q3 2021 subscription revenues of $1,427 million, reflecting a 31% year-over-year growth. Current remaining performance obligations stood at $5.0 billion, a 32% increase. The company boasts 1,266 customers with over $1 million in annual contract value, marking a 25% rise. CEO Bill McDermott highlighted the company’s strong performance and focus on digital transformation. The firm announced plans for a 2021 revenue guidance of $5,565 - $5,570 million, indicating a 30% increase.
ServiceNow (NYSE: NOW) has launched ServiceNow Messaging Service in collaboration with Twilio, aimed at enhancing service experiences from issue to resolution. This service enables organizations to integrate SMS and WhatsApp directly with their workflows, allowing for improved customer engagement and quick resolution of requests. As businesses adapt to a hybrid work environment, the service facilitates two-way conversations, uniting various operational silos. The Messaging Service is part of the ongoing partnership with Twilio, which has been in place since 2019.
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ServiceNow (NYSE: NOW) announced the appointment of Kevin McBride as Senior Vice President, Corporate Controller, and Chief Accounting Officer. With over 25 years of finance experience, including 21 years at Intel, McBride is expected to strengthen ServiceNow's financial leadership as the company aims for over $15 billion in revenue within the next five years. He has a solid background in innovative financial processes and developing finance talent, making him a valuable addition to the team.
ServiceNow (NYSE: NOW) announced the release of its financial results for the third quarter ending September 30, 2021, scheduled for October 27, 2021, post-market closure. A conference call to discuss these results will take place at 2 p.m. PT (21:00 GMT) on the same day. Interested parties can join by phone or via a webcast. An audio replay will be available within two hours after the call, accessible for 30 days. For further details, visit the ServiceNow website.
ServiceNow and Celonis have announced a strategic partnership aimed at enhancing digital transformation for businesses. This collaboration will combine ServiceNow's low-code workflow platform with Celonis' Execution Management System, facilitating automation and optimization of business processes. The partnership is expected to help clients identify process bottlenecks, improve customer satisfaction, and drive revenue growth. ServiceNow will also invest in Celonis, reinforcing their commitment to providing comprehensive solutions in the hyperautomation market, projected to reach $860 billion by 2025.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms for the second consecutive year. This accolade highlights the company's innovative low-code platform, Creator Workflows, which empowers employees to create and deploy workflow applications efficiently. With the expectation that 70% of new enterprise applications will utilize low-code by 2025, ServiceNow aims to meet the growing demand for accessible development tools in the hybrid work environment.
de Novo Solutions, a new British technology company specializing in the experience economy, was launched by Tim Warner and Mark Sweeny. The company aims to provide industry vertical solutions using ServiceNow and Oracle Cloud Applications. With a total addressable market of $330 billion globally, de Novo Solutions targets the professional services sector, promising to disrupt traditional systems integrators. The founders emphasize building innovative solutions to enhance digital experiences in both public and private sectors, contributing to the UK technology industry's growth.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the 2021 Gartner Magic Quadrant for IT Risk Management for the second consecutive year. The company's Integrated Risk Management (IRM) solution combines IT, security, risk, and compliance management through AI/ML automation. Gartner forecasts that by 2023, 80% of organizations will utilize IT risk management products. The solution enhances real-time visibility of risks and compliance, promoting better risk-based decision-making and improved business performance.