ServiceNow Reports Fourth Quarter and Full-Year 2025 Financial Results; Board of Directors Authorizes Additional $5B for Share Repurchase Program

Key Terms

RPO financial

Remaining Performance Obligations (RPO) is the total value of contracted revenue not yet delivered or recognized. It includes deferred revenue and backlog from signed contracts. RPO shows investors how much future revenue is already locked in.

GAAP financial

GAAP, or Generally Accepted Accounting Principles, are a set of standardized rules and guidelines that companies follow when preparing their financial statements. They ensure consistency, transparency, and comparability across different companies, making it easier for investors to understand and compare financial information accurately. This helps investors make informed decisions based on trustworthy and uniform financial reports.

non-GAAP financial

Non-GAAP refers to financial measures that companies use to show their earnings or performance without including certain expenses or income that are often added back to give a different picture. It matters because it can make a company's results look better or more favorable, but it may also hide important costs, so investors need to look at both GAAP (official rules) and non-GAAP numbers to get a full understanding.

free cash flow financial

Free cash flow is the amount of money a company has left over after paying all its expenses and investing in its business, like buying equipment or updating facilities. It shows how much cash is available to reward shareholders, pay down debt, or save for future growth. This helps investors understand if a company is financially healthy and able to grow.

Rule 10b5-1 trading plan regulatory

A Rule 10b5-1 trading plan is a pre-arranged schedule that allows company insiders to buy or sell stock at specific times, even if they have inside information. It helps prevent accusations of unfair trading by making these transactions look planned and transparent, rather than sneaky or illegal.

Rule 144 regulatory

Rule 144 is a U.S. securities regulation that sets conditions under which restricted or insider-held shares can be legally resold to the public, such as required holding periods, availability of public information, limits on how much can be sold at once, and certain filing requirements. For investors it matters because it determines when previously locked-up shares can enter the market — like a release valve that can increase supply, affect share price, and signal insider intent.

prospectus supplement regulatory

A prospectus supplement is an additional document provided alongside a company's main offering details, offering updated or extra information about a specific financial product being sold. It helps investors understand the latest terms, risks, and details of the investment, similar to how an update or revision clarifies or expands on original instructions, ensuring they have current and complete information before making a decision.

• ServiceNow exceeds guidance across all Q4 2025 topline growth and profitability metrics
• Subscription revenues of $3,466 million in Q4 2025, representing 21% year-over-year growth, 19.5% in constant currency
• Total revenues of $3,568 million in Q4 2025, representing 20.5% year-over-year growth, 19.5% in constant currency
• Current remaining performance obligations of $12.85 billion as of Q4 2025, representing 25% year-over-year growth, 21% in constant currency
• Remaining performance obligations of $28.2 billion as of Q4 2025, representing 26.5% year-over-year growth, 22.5% in constant currency
• Now Assist net new ACV in Q4 2025 more than doubled year-over-year
• ServiceNow Board authorizes additional $5 billion under share repurchase program with the primary objective of managing the impact of dilution; ServiceNow plans imminent $2 billion accelerated share repurchase

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced financial results for its fourth quarter ended December 31, 2025, with subscription revenues of $3,466 million in Q4 2025, representing 21% year-over-year growth and 19.5% in constant currency.

“ServiceNow significantly beat Q4 expectations, accelerated net new business, and issued exceptional guidance for 2026,” said ServiceNow Chairman and CEO Bill McDermott. “We had substantial growth in licensed users, workflows, and transactions on our platform. With our consistent Rule of 55+ profile, there is no AI company in the enterprise better positioned for sustainable profitable revenue growth than ServiceNow. We are building the AI control tower for business reinvention so enterprises can operate securely in an agentic AI world.”

As of December 31, 2025, current remaining performance obligations (“cRPO”), contract revenue that will be recognized as revenue in the next 12 months, was $12.85 billion, representing 25% year-over-year growth and 21% in constant currency. The company had 244 transactions over $1 million in net new annual contract value (“ACV”) in Q4 2025, representing nearly 40% year-over-year growth, and ended the quarter with 603 customers with more than $5 million in ACV, representing approximately 20% year-over-year growth.

“Q4 was another strong quarter, concluding a remarkable year of AI innovation, with emerging products like Now Assist, Workflow Data Fabric, Raptor, and CPQ all outperforming,” said ServiceNow President and CFO Gina Mastantuono. “Our recent strategic acquisitions create enormous new market opportunities and solidify our ability to put AI to work securely across every corner of the enterprise. Make no mistake, our strategy, complete with a disciplined focus on margin expansion, remains unchanged. But the ambition is higher, and our confidence in sustained high organic growth has never been greater.”

Recent Business Highlights

Partner Updates

• Today, ServiceNow and Anthropic announced an expanded partnership to integrate Claude models more deeply into the ServiceNow AI Platform. Claude helps power ServiceNow's enterprise-grade AI development experience so developers of all skill levels can build and deploy agentic workflows with built-in governance. ServiceNow is also bringing leading Claude models into ServiceNow to support secure, compliant AI use across highly regulated industries.
• ServiceNow unveiled a new collaboration with OpenAI in Q1 to drive agentic AI experiences across enterprises. It will enable direct customer access to frontier model capabilities, custom ServiceNow AI solutions, and increased speed and scale with no bespoke development required.
• In Q1, ServiceNow announced enhancements to its global Partner Program at its annual Partner Kickoff event to accelerate AI agent innovation. The updates include a simplified pricing model, expanded partner incentives and co-marketing investments, and a reimagined Build Program to strengthen the ServiceNow Store as a marketplace for partner-built AI agents.
• ServiceNow and Microsoft introduced an integration with Microsoft Agent 365 and the ServiceNow AI Platform to deliver seamless agentic AI orchestration and governance capabilities for joint customers. By uniting workflow intelligence, trusted cloud, and AI governance, the companies will connect copilots, agents, and data for greater visibility and control over AI agents.
• ServiceNow and Figma launched a solution in Q4 that connects the Figma design platform with the ServiceNow AI Platform to accelerate commercial-grade app development. Customers can use Figma designs as direct prompts for ServiceNow’s AI-powered Build Agent to create secure, enterprise-ready applications within minutes.
• ServiceNow and NTT DATA deepened their partnership in Q4 to accelerate AI-led transformation for global enterprises. Together, the companies will co-develop new AI deployment models through programs such as Now Next AI, and scale NTT DATA‘s use of ServiceNow agentic AI.

Industry Expansion

• Today, ServiceNow and Fiserv announced a strategic commitment to transform commerce and financial services with AI. Fiserv will scale its use of ServiceNow Now Assist for Financial Services Operations (FSO) and Information Technology Service Management (ITSM), embedding AI directly into the operational workflows to improve IT and customer experiences.
• Today, ServiceNow and Panasonic Avionics Corporation expanded their partnership to power in-flight engagement across more than 300 airline customers globally. Panasonic Avionics will deploy ServiceNow’s AI-driven CRM end-to-end to unify customer operations, billing, service, and support on one platform.

Acquisitions

• ServiceNow announced its intent to acquire Armis to create a unified, end-to-end security exposure and operations stack to help customers defend against AI-powered attacks with greater confidence and speed. The acquisition will accelerate ServiceNow’s roadmap to autonomous, proactive cybersecurity, and is expected to more than triple the company’s market opportunity for security and risk, which is a top priority for CEOs as they adopt AI. The transaction is expected to close in the second half of 2026.
• ServiceNow also announced its intent to acquire Veza to strengthen identity security as organizations adopt autonomous, AI-driven workflows. The acquisition will enhance customers’ ability to see and manage access across people, applications, data, cloud environments, and AI agents. The transaction is expected to close in the first half of 2026.
• ServiceNow closed its acquisition of Moveworks on December 15, 2025. The companies’ combined strengths in agentic AI, intelligent workflows, and enterprise search deliver an advanced AI platform for work and create an AI-native front door for employee engagement.

Investment

• ServiceNow repurchased approximately 3.6 million shares of its common stock for $597 million in Q4 as part of its share repurchase program¹, with the primary objective of managing the impact of dilution. As of the end of the quarter, approximately $1.4 billion remained available for future share repurchases, and in January 2026, ServiceNow Board authorized an additional $5 billion under the share repurchase program.
• ServiceNow plans to launch a $2 billion accelerated share repurchase imminently.
• A 5-for-1 split of the company’s common stock became effective on December 17, 2025.
• ServiceNow announced a CA$110 million multi-year commitment to enable AI adoption at scale for Canada’s public sector. The commitment includes building Canadian-hosted, AI-ready infrastructure, increasing in-country expertise through a new Canada Centre of Excellence, and adding approximately 100 new high-skilled, Canada-based jobs.

Recognition

• ServiceNow was recognized as a leader in multiple analyst reports, including The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025² and the IDC MarketScape: Worldwide AI-Enabled Asset-Intensive Enterprise Asset Management Applications 2025-2026 Vendor Assessment³.
• As a testament to its world-class reputation and culture, ServiceNow was named to the Fortune World’s Most Admired Companies 2026™ list⁴. Recently, ServiceNow also earned a spot on Glassdoor’s 2026 Best Places to Work list, TIME’s inaugural America’s Growth Leaders 2026 list, and Fortune World’s Best Workplaces 2025™ list⁵.

______________________________________ 1 The program does not have a fixed expiration date, may be suspended, or discontinued at any time, and does not obligate ServiceNow to acquire any amount of its common stock. The timing, manner, price, and amount of any repurchases will be determined by ServiceNow at its discretion and will depend on a variety of factors, including business, economic and market conditions, prevailing stock prices, corporate and regulatory requirements, and other considerations.   2 Source: The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025, Forrester Research, Inc., November 10, 2025   Forrester Disclaimer Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity at https://www.forrester.com/about-us/objectivity/.   3 Source: IDC MarketScape: Worldwide AI-Enabled Asset-Intensive Enterprise Asset Management Applications 2025-2026 Vendor Assessment (doc #US52977525, December 2025)   4 From Fortune, ©2026 Fortune Media IP Limited. All rights reserved. Used under license.   5 From Fortune, ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Fourth Quarter 2025 GAAP and Non-GAAP Results:

The following table summarizes our financial results for the fourth quarter 2025:

	Fourth Quarter 2025 GAAP Results			Fourth Quarter 2025 Non-GAAP Results(1)
	Amount ($ millions)	Year/Year Growth (%)		Amount ($ millions)(2)	Year/Year Growth (%)
Subscription revenues	$3,466	21%		$3,412	19.5%
Professional services and other revenues	$102	13%		$101	11%
Total revenues	$3,568	20.5%		$3,513	19.5%
	Amount ($ billions)	Year/Year Growth (%)(3)		Amount ($ billions)(2)	Year/Year Growth (%)(3)
cRPO	$12.85	25%		$12.44	21%
RPO	$28.2	26.5%		$27.2	22.5%
	Amount ($ millions)	Margin (%)		Amount ($ millions)(4)	Margin (%)(4)
Subscription gross profit	$2,749	79.5%		$2,867	82.5%
Professional services and other gross loss	($15)	(13.5%)		($2)	(2%)
Total gross profit	$2,734	76.5%		$2,865	80.5%
Income from operations	$443	12.5%		$1,101	31%
Net cash provided by operating activities	$2,238	62.5%
Free cash flow				$2,032	57%
	Amount ($ millions)	Earnings per Basic/Diluted Share ($)		Amount ($ millions)(4)	Earnings per Basic/Diluted Share ($)(4)
Net income	$401	$0.39 / $0.38		$959	$0.92 / $0.92

(1)		We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.
(2)		Non-GAAP subscription revenues and total revenues are adjusted for constant currency by excluding effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts. Professional services and other revenues, cRPO, and RPO are adjusted only for constant currency. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.
(3)		Includes approximately 100bps of contribution from Moveworks.
(4)		Refer to the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures.

Note: Numbers rounded for presentation purposes and may not foot.

Full-Year 2025 GAAP and Non-GAAP Results:

The following table summarizes our financial results for the full-year 2025:

	Full-Year 2025 GAAP Results			Full-Year 2025 Non-GAAP Results(1)
	Amount ($ millions)	Year/Year Growth (%)		Amount ($ millions)(2)	Year/Year Growth (%)
Subscription revenues	$12,883	21%		$12,797	20.5%
Professional services and other revenues	$395	17%		$392	16%
Total revenues	$13,278	21%		$13,189	20%
	Amount ($ billions)	Year/Year Growth (%)(3)		Amount ($ billions)(2)	Year/Year Growth (%)(3)
cRPO	$12.85	25%		$12.44	21%
RPO	$28.2	26.5%		$27.2	22.5%
	Amount ($ millions)	Margin (%)		Amount ($ millions)(4)	Margin (%)(4)
Subscription gross profit	$10,314	80%		$10,733	83.5%
Professional services and other gross (loss) profit	($19)	(4.5%)		$28	7%
Total gross profit	$10,295	77.5%		$10,761	81%
Income from operations	$1,824	13.5%		$4,149	31%
Net cash provided by operating activities	$5,444	41%
Free cash flow				$4,636	35%
	Amount ($ millions)	Earnings per Basic/Diluted Share ($)		Amount ($ millions)(4)	Earnings per Basic/Diluted Share ($)(4)
Net income	$1,748	$1.69 / $1.67		$3,669	$3.54 / $3.51

(1)		We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.
(2)		Non-GAAP subscription revenues and total revenues are adjusted for constant currency by excluding effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts. Professional services and other revenues, cRPO, and RPO are adjusted only for constant currency. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.
(3)		Includes approximately 100bps of contribution from Moveworks.
(4)		Refer to the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures.

Note: Numbers rounded for presentation purposes and may not foot.

Financial Outlook

Our guidance includes GAAP and non‑GAAP financial measures. The non‑GAAP growth rates for subscription revenues are adjusted for constant currency by excluding the effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts, and the non-GAAP growth rates for cRPO are adjusted only for constant currency to provide better visibility into the underlying business trends.

Our Q1 2026 subscription revenue growth guidance includes an approximately 150bps headwind from a mix shift of self‑hosted revenue to hosted revenue, partially driven by strong adoption of our hyperscaler offerings.

Our Q1 2026 subscription revenue growth, Q1 2026 cRPO growth, and full-year 2026 subscription revenue growth guidance each include approximately 100bps of contribution from Moveworks.

The following table summarizes our guidance for the first quarter 2026:

	First Quarter 2026 GAAP Guidance			First Quarter 2026 Non-GAAP Guidance(1)
	Amount ($ millions)(2)	Year/Year Growth (%)(2)		Constant Currency Year/Year Growth (%)
Subscription revenues	$3,650 - $3,655	21.5%		18.5% - 19%
cRPO		22.5%		20%
				Margin (%)(3)
Income from operations				31.5%
		Amount (billions)
Weighted-average shares used to compute diluted net income per share		1.05

(1)		We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.
(2)		Guidance for GAAP subscription revenues and GAAP subscription revenues and cRPO growth rates are based on the 30-day average of foreign exchange rates for December 2025 for entities reporting in currencies other than U.S. Dollars.
(3)		Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.

The following table summarizes our guidance for the full-year 2026:

	Full-Year 2026 GAAP Guidance			Full-Year 2026 Non-GAAP Guidance(1)
	Amount ($ millions)(2)	Year/Year Growth (%)(2)		Constant Currency Year/Year Growth (%)
Subscription revenues	$15,530 - $15,570	20.5% - 21%		19.5% - 20%
				Margin (%)(3)
Subscription gross profit				82%
Income from operations				32%
Free cash flow				36%
		Amount (billions)
Weighted-average shares used to compute diluted net income per share		1.05

(1)		We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures.
(2)		GAAP subscription revenues and related growth rate for the future quarter included in our full-year 2026 guidance are based on the 30-day average of foreign exchange rates for December 2025 for entities reporting in currencies other than U.S. Dollars.
(3)		Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures.

Note: Numbers are rounded for presentation purposes and may not foot.

Conference Call Details

The conference call will begin at 2 p.m. Pacific Time (22:00 GMT) on January 28, 2026. Interested parties may listen to the call by dialing (888) 330‑2455 (Passcode: 8135305), or if outside North America, by dialing (240) 789‑2717 (Passcode: 8135305). Individuals may access the live teleconference from this webcast.

https://events.q4inc.com/attendee/220621032

An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial (800) 770‑2030 (Passcode: 8135305), or if outside North America, by dialing (647) 362‑9199 (Passcode: 8135305).

Investor Presentation Details

An investor presentation providing additional information, including forward-looking guidance, and analysis can be found at https://investors.servicenow.com.

Upcoming Investor Conferences

ServiceNow today announced that it will attend and have executives present at two upcoming investor conferences.

These include:

• ServiceNow Group Vice President and General Manager, Risk & Security Products Lou Fiorello will participate in the Securing AI Panel at the Bernstein TMT Forum on Wednesday, February 25, 2026, at 3:30 p.m. PT.
• ServiceNow Chairman and Chief Executive Officer Bill McDermott will participate in a fireside chat at the Morgan Stanley TMT Conference on Wednesday, March 4, 2026, at 12:20 p.m. PT.

The live webcast for each will be accessible on the investor relations section of the ServiceNow website at https://investors.servicenow.com and archived on the ServiceNow site for a period of 30 days.

Statement Regarding Use of Non-GAAP Financial Measures

We use the following non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.

• Revenues. We adjust revenues and related growth rates for constant currency to provide a framework for assessing how our business performed excluding the effect of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts that are reported in the current and comparative period. To exclude the effect of foreign currency rate fluctuations, current period results for entities reporting in currencies other than U.S. Dollars (“USD”) are converted into USD at the average exchange rates in effect during the comparison period (for Q4 2024, the average exchange rates in effect for our major currencies were 1 USD to 0.94 Euros and 1 USD to 0.78 British Pound Sterling (“GBP”)), rather than the actual average exchange rates in effect during the current period (for Q4 2025, the average exchange rates in effect for our major currencies were 1 USD to 0.86 Euros and 1 USD to 0.75 GBP). Guidance for related growth rates is derived by applying the average exchange rates in effect during the comparison period, rather than the exchange rates for the guidance period, adjusted for any foreign currency hedging effects. We believe the presentation of revenues and related growth rates adjusted for constant currency facilitates the comparison of revenues year-over-year.
• Remaining performance obligations and current remaining performance obligations. We adjust cRPO and remaining performance obligations (“RPO”) and related growth rates for constant currency to provide a framework for assessing how our business performed. To present this information, current period results for entities reporting in currencies other than USD are converted into USD at the exchange rates in effect at the end of the comparison period (for Q4 2024, the end of the period exchange rates in effect for our major currencies were 1 USD to 0.96 Euros and 1 USD to 0.80 GBP), rather than the actual end of the period exchange rates in effect during the current period (for Q4 2025, the end of the period exchange rates in effect for our major currencies were 1 USD to 0.85 Euros and 1 USD to 0.74 GBP). Guidance for the related growth rate is derived by applying the end of period exchange rates in effect during the comparison period rather than the exchange rates in effect during the guidance period. We believe the presentation of cRPO and RPO and related growth rates adjusted for constant currency facilitates the comparison of cRPO and RPO year-over-year, respectively.
• Gross profit, Income from operations, Net income and Net income per share - diluted. Our non-GAAP presentation of gross profit, income from operations, and net income measures exclude certain non-cash or non-recurring items, including stock-based compensation expense, amortization of purchased intangibles, legal settlements, impairment of assets, severance costs, contract termination costs, business combination and other related costs including compensation expense, and income tax effects and adjustments. We believe these adjustments provide useful supplemental information to investors and facilitates the analysis of our operating results and comparison of operating results across reporting periods.
• Free cash flow. Free cash flow is defined as net cash provided by operating activities plus cash outflows for legal settlements and business combination and other related costs including compensation expense, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of total revenues. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of our business operations.

Our presentation of non-GAAP financial measures may not be comparable to similar measures used by other companies. We encourage investors to carefully consider our results under GAAP, as well as our supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand our business. Please see the tables included at the end of this release for the reconciliation of GAAP and non-GAAP results for gross profit, income from operations, net income, net income per share, and free cash flow.

Use of Forward-Looking Statements

This release contains “forward-looking statements” regarding our performance, including but not limited to statements in the section entitled “Financial Outlook” and statements regarding the expected benefits of our announced partnerships, and statements concerning the terms and timing of the accelerated share repurchase program. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

Factors that may cause actual results to differ materially from those in any forward-looking statements include, among others, experiencing an actual or perceived cyber-security event or weakness; our ability to comply with evolving privacy laws, data transfer restrictions, and other foreign and domestic standards related to data and the Internet; errors, interruptions, delays or security breaches in or of our service or data centers; our ability to maintain and attract key employees and manage workplace culture; alleged violations of laws and regulations, including those relating to anti-bribery and anti-corruption and those relating to public sector contracting requirements; our ability to compete successfully against existing and new competitors; our ability to predict, prepare for and respond promptly to rapidly evolving technological, market and customer developments; our ability to grow our business, including converting remaining performance obligations into revenue, adding and retaining customers, selling additional subscriptions to existing customers, selling to larger enterprises, government and regulated organizations with complex sales cycles and certification processes, and entering new geographies and markets; our ability to develop and gain customer demand for and acceptance of existing, new and improved products and services, including products that incorporate AI technology; our ability to expand and maintain our partnerships and partner programs, including expected market opportunity from such relationships, and realize the anticipated benefits thereof; global macroeconomic and political conditions including tariffs, inflation and armed conflicts; fluctuations in the value of foreign currencies relative to the U.S. Dollar; fluctuations in interest rates; our ability to consummate and realize the benefits of any strategic transactions or acquisitions; our ability to execute share repurchases, including the timing, manner, price, and amount of any repurchase, including the accelerated share repurchase program; and fluctuations and volatility in our stock price.

Further information on these and other factors that could affect our financial results are included in our Form 10-K for the year ended December 31, 2025, and in other filings we make with the Securities and Exchange Commission from time to time.

We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

ServiceNow, Inc. Condensed Consolidated Statements of Operations (in millions, except per share data) (unaudited)
	Three Months Ended								Year Ended
	December 31, 2025				December 31, 2024				December 31, 2025				December 31, 2024
Revenues:
Subscription	$	3,466			$	2,866			$	12,883			$	10,646
Professional services and other		102				91				395				338
Total revenues		3,568				2,957				13,278				10,984
Cost of revenues (1):
Subscription		717				536				2,569				1,942
Professional services and other		117				95				414				345
Total cost of revenues		834				631				2,983				2,287
Gross profit		2,734				2,326				10,295				8,697
Operating expenses (1):
Sales and marketing		1,150				1,027				4,388				3,854
Research and development		773				668				2,960				2,543
General and administrative		368				257				1,123				936
Total operating expenses		2,291				1,952				8,471				7,333
Income from operations		443				374				1,824				1,364
Interest income		105				106				451				419
Other expense, net		(7	)			(17	)			(14	)			(45	)
Income before income taxes		541				463				2,261				1,738
Provision for income taxes		140				79				513				313
Net income	$	401			$	384			$	1,748			$	1,425
Net income per share - basic (2)	$	0.39			$	0.37			$	1.69			$	1.38
Net income per share - diluted (2)	$	0.38			$	0.37			$	1.67			$	1.37
Weighted-average shares used to compute net income per share - basic (2)		1,039				1,032				1,037				1,029
Weighted-average shares used to compute net income per share - diluted (2)		1,047				1,047				1,047				1,042

(1)

Includes stock-based compensation as follows:

	Three Months Ended						Year Ended
	December 31, 2025			December 31, 2024			December 31, 2025			December 31, 2024
Cost of revenues:
Subscription	$	78		$	66		$	300		$	250
Professional services and other		11			11			44			46
Operating expenses:
Sales and marketing		142			146			586			565
Research and development		207			176			791			655
General and administrative		56			55			234			230

(2)

Prior period results have been retroactively adjusted to reflect the effects of the five-for-one stock split, which was effective December 17, 2025

ServiceNow, Inc. Condensed Consolidated Balance Sheets (in millions)
	December 31, 2025			December 31, 2024
	(unaudited)
Assets
Current assets:
Cash and cash equivalents	$	3,726		$	2,304
Marketable securities		2,558			3,458
Accounts receivable, net		2,627			2,240
Current portion of deferred commissions		590			517
Prepaid expenses and other current assets		970			668
Total current assets		10,471			9,187
Deferred commissions, less current portion		1,114			999
Long-term marketable securities		3,771			4,111
Strategic investments		1,542			472
Property and equipment, net		2,289			1,763
Operating lease right-of-use assets		806			693
Intangible assets, net		1,121			209
Goodwill		3,578			1,273
Deferred tax assets		1,056			1,385
Other assets		290			291
Total assets	$	26,038		$	20,383
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable	$	204		$	68
Accrued expenses and other current liabilities		1,813			1,369
Current portion of deferred revenue		8,314			6,819
Current portion of operating lease liabilities		112			102
Total current liabilities		10,443			8,358
Deferred revenue, less current portion		120			95
Operating lease liabilities, less current portion		800			687
Long-term debt, net		1,491			1,489
Other long-term liabilities		220			145
Stockholders’ equity		12,964			9,609
Total liabilities and stockholders’ equity	$	26,038		$	20,383

ServiceNow, Inc. Condensed Consolidated Statements of Cash Flows (in millions) (unaudited)
	Three Months Ended								Year Ended
	December 31, 2025				December 31, 2024				December 31, 2025				December 31, 2024
Cash flows from operating activities:
Net income	$	401			$	384			$	1,748			$	1,425
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		212				154				738				564
Amortization of deferred commissions		167				147				621				550
Stock-based compensation		494				454				1,955				1,746
Deferred income taxes		77				51				249				98
Other		61				(20	)			104				(51	)
Changes in operating assets and liabilities, net of effect of business combinations:
Accounts receivable		(1,052	)			(981	)			(312	)			(254	)
Deferred commissions		(296	)			(252	)			(758	)			(713	)
Prepaid expenses and other assets		(185	)			(65	)			(384	)			(332	)
Accounts payable		7				(94	)			55				(52	)
Deferred revenue		1,892				1,534				1,179				1,179
Accrued expenses and other liabilities		460				323				249				107
Net cash provided by operating activities	$	2,238			$	1,635			$	5,444			$	4,267
Cash flows from investing activities:
Purchases of property and equipment		(238	)			(253	)			(868	)			(852	)
Business combinations, net of cash acquired		(869	)			(31	)			(1,084	)			(113	)
Purchases of other intangibles		—				(10	)			(43	)			(40	)
Purchases of marketable securities		(95	)			(1,079	)			(2,814	)			(5,031	)
Purchases of strategic investments		(36	)			(32	)			(1,056	)			(181	)
Sales and maturities of marketable securities		728				728				4,138				3,752
Other		12				(61	)			38				(36	)
Net cash used in investing activities	$	(498	)		$	(738	)		$	(1,689	)		$	(2,501	)
Cash flows from financing activities:
Proceeds from employee stock plans		—				—				270				237
Repurchases of common stock		(597	)			(296	)			(1,840	)			(696	)
Taxes paid related to net share settlement of equity awards		(142	)			(175	)			(770	)			(700	)
Business combination		—				—				—				(184	)
Net cash used in financing activities	$	(739	)		$	(471	)		$	(2,340	)		$	(1,343	)
Foreign currency effect on cash, cash equivalents and restricted cash		(3	)			(9	)			7				(17	)
Net change in cash, cash equivalents and restricted cash		998				417				1,422				406
Cash, cash equivalents and restricted cash at beginning of period		2,734				1,893				2,310				1,904
Cash, cash equivalents and restricted cash at end of period	$	3,732			$	2,310			$	3,732			$	2,310

ServiceNow, Inc. GAAP to Non-GAAP Reconciliation (in millions, except per share data) (unaudited)
	Three Months Ended								Year Ended
	December 31, 2025				December 31, 2024				December 31, 2025				December 31, 2024
Gross profit:
GAAP subscription gross profit	$	2,749			$	2,330			$	10,314			$	8,704
Stock-based compensation		78				66				300				250
Amortization of purchased intangibles		39				20				114				84
Severance costs		1				—				5				—
Non-GAAP subscription gross profit	$	2,867			$	2,416			$	10,733			$	9,038
GAAP professional services and other gross loss	$	(15	)		$	(4	)		$	(19	)		$	(7	)
Stock-based compensation		11				11				44				46
Severance costs		2				—				3				—
Non-GAAP professional services and other gross (loss) profit	$	(2	)		$	7			$	28			$	39
GAAP gross profit	$	2,734			$	2,326			$	10,295			$	8,697
Stock-based compensation		89				77				344				296
Amortization of purchased intangibles		39				20				114				84
Severance costs		3				—				8				—
Non-GAAP gross profit	$	2,865			$	2,423			$	10,761			$	9,077
Gross margin:
GAAP subscription gross margin		79.5	%			81.5	%			80	%			82	%
Stock-based compensation as % of subscription revenues		2.5	%			2.5	%			2.5	%			2.5	%
Amortization of purchased intangibles as % of subscription revenues		1	%			0.5	%			1	%			1	%
Severance costs as % of subscription revenues		—	%			—	%			—	%			—	%
Non-GAAP subscription gross margin		82.5	%			84.5	%			83.5	%			85	%
GAAP professional services and other gross margin		(13.5	%)			(4	%)			(4.5	%)			(2	%)
Stock-based compensation as % of professional services and other revenues		11	%			12.5	%			11	%			13.5	%
Severance costs as % of professional services and other revenues		0.5	%			—	%			0.5	%			—	%
Non-GAAP professional services and other gross margin		(2	%)			8.5	%			7	%			11.5	%
GAAP gross margin		76.5	%			78.5	%			77.5	%			79	%
Stock-based compensation as % of total revenues		2.5	%			2.5	%			2.5	%			2.5	%
Amortization of purchased intangibles as % of total revenues		1	%			0.5	%			1	%			1	%
Severance costs as % of total revenues		—	%			—	%			—	%			—	%
Non-GAAP gross margin		80.5	%			82	%			81	%			82.5	%
Income from operations:
GAAP income from operations	$	443			$	374			$	1,824			$	1,364
Stock-based compensation		494				454				1,955				1,746
Amortization of purchased intangibles		41				23				120				94
Business combination and other related costs		65				4				109				33
Impairment of assets		—				—				30				—
Severance costs		21				—				74				—
Legal settlements		—				17				—				17
Contract termination costs		37				—				37				—
Non-GAAP income from operations	$	1,101			$	872			$	4,149			$	3,254
Operating margin:
GAAP operating margin		12.5	%			12.5	%			13.5	%			12.5	%
Stock-based compensation as % of total revenues		14	%			15.5	%			14.5	%			16	%
Amortization of purchased intangibles as % of total revenues		1	%			1	%			1	%			1	%
Business combination and other related costs as % of total revenues		2	%			—	%			1	%			—	%
Impairment of assets as % of total revenues		—	%			—	%			—	%			—	%
Severance costs as % of total revenues		0.5	%			—	%			0.5	%			—	%
Legal settlements as % of total revenues		—	%			0.5	%			—	%			—	%
Contract termination costs as % of total revenues		1	%			—	%			0.5	%			—	%
Non-GAAP operating margin		31	%			29.5	%			31	%			29.5	%
Net income:
GAAP net income	$	401			$	384			$	1,748			$	1,425
Stock-based compensation		494				454				1,955				1,746
Amortization of purchased intangibles		41				23				120				94
Business combination and other related costs		65				4				109				33
Impairment of assets		—				—				30				—
Severance costs		21				—				74				—
Legal settlements		—				17				—				17
Contract termination costs		37				—				37				—
Income tax effects and adjustments(1)		(100	)			(113	)			(404	)			(413	)
Non-GAAP net income	$	959			$	769			$	3,669			$	2,902
Net income per share - basic and diluted:
GAAP net income per share - basic (2)	$	0.39			$	0.37			$	1.69			$	1.38
GAAP net income per share - diluted (2)	$	0.38			$	0.37			$	1.67			$	1.37
Non-GAAP net income per share - basic (2)	$	0.92			$	0.74			$	3.54			$	2.82
Non-GAAP net income per share - diluted (2)	$	0.92			$	0.73			$	3.51			$	2.78
Weighted-average shares used to compute net income per share - basic (2)		1,039				1,032				1,037				1,029
Weighted-average shares used to compute net income per share - diluted (2)		1,047				1,047				1,047				1,042
Free cash flow:
GAAP net cash provided by operating activities	$	2,238			$	1,635			$	5,444			$	4,267
Purchases of property and equipment		(238	)			(253	)			(868	)			(852	)
Business combination and other related costs		32				1				60				23
Cash paid for legal settlements		—				17				—				17
Non-GAAP free cash flow	$	2,032			$	1,400			$	4,636			$	3,455
Free cash flow margin:
GAAP net cash provided by operating activities as % of total revenues		62.5	%			55.5	%			41	%			39	%
Purchases of property and equipment as % of total revenues		(6.5	%)			(8.5	%)			(6.5	%)			(8	%)
Business combination and other related costs as % of total revenues		1	%			—	%			0.5	%			—	%
Cash paid for legal settlements as % of total revenues		—	%			0.5	%			—	%			—	%
Non-GAAP free cash flow margin		57	%			47.5	%			35	%			31.5	%

(1)		We use a non-GAAP effective tax rate for evaluating our operating results to provide consistency across reporting periods. Based on our long-term projections, we are using a non-GAAP tax rate of 20% for each of the three and twelve months ended December 31, 2025 and 2024. This non-GAAP tax rate could change for various reasons including significant changes in our geographic earnings mix or fundamental tax law changes in major jurisdictions in which we operate.
(2)		Prior period results have been retroactively adjusted to reflect the effects of the five-for-one stock split, which was effective December 17, 2025.

Note: Numbers are rounded for presentation purposes and may not foot.

ServiceNow, Inc. Reconciliation of Non-GAAP Financial Guidance
	Three Months Ending
	March 31, 2026
GAAP operating margin	14%
Stock-based compensation expense as % of total revenues	15%
Amortization of purchased intangibles as % of total revenues	2%
Business combination and other related costs as % of total revenues	—%
Severance costs as % of total revenues	1%
Non-GAAP operating margin	31.5%

	Twelve Months Ending
	December 31, 2026
GAAP subscription gross margin	78%
Stock-based compensation expense as % of subscription revenues	2%
Amortization of purchased intangibles as % of subscription revenues	1%
Severance costs as % of subscription revenues	— %
Non-GAAP subscription margin	82%
GAAP operating margin	15%
Stock-based compensation expense as % of total revenues	15%
Amortization of purchased intangibles as % of total revenues	2%
Business combination and other related costs as % of total revenues	—%
Severance costs as % of total revenues	—%
Non-GAAP operating margin	32%
GAAP net cash provided by operating activities as % of total revenues	41%
Purchases of property and equipment as % of total revenues	(6%)
Business combination and other related costs as % of total revenues	—%
Non-GAAP free cash flow margin	36%

Note: Numbers are rounded for presentation purposes and may not foot.

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20260128041272/en/

Media Contact:

Johnna Hoff

(408) 250-8644

press@servicenow.com

Investor Contact:

Darren Yip

(925) 388-7205

ir@servicenow.com

Source: ServiceNow