Cohesity and ServiceNow Deliver Real-Time Recovery for Enterprise AI Agents

Key Terms

autonomous ai agents technical

Autonomous AI agents are software programs powered by artificial intelligence that can carry out tasks, make decisions, and learn from results with little or no human supervision—think of them as a robotic employee or a self-driving car for digital work. They matter to investors because they can lower operating costs, speed up decision-making, and create new revenue opportunities, while also introducing risks around errors, oversight, and regulation that can affect a company’s performance and valuation.

point-in-time recovery technical

Point-in-time recovery is the amount of money a lender, investor, or insurer expects to get back from a distressed or defaulted asset measured at a specific moment, rather than averaged over many economic cycles. It matters because it gives a current snapshot of loss mitigation—like checking a bank account balance right after a sale—helping investors estimate immediate recoveries, set reserves, and price risk based on present conditions rather than long-term averages.

prompt injections technical

A prompt injection is a deliberate attempt to trick an AI system by feeding it crafted text that changes how it behaves or what it outputs. For investors, this matters because AI tools that summarize filings, rate news, or generate trading ideas can be steered toward false, misleading, or biased conclusions, like someone whispering bad advice into a team meeting; that can distort decision-making, market signals, and compliance controls.

agentic workflows technical

Agentic workflows are sequences of tasks where software 'agents' act on their own to move information, make routine decisions, and trigger actions across computer systems with minimal human hand-holding. For investors, they matter because they can cut labor and processing time much like replacing a row of manual cashiers with self‑serving kiosks, improving margins and speed but also introducing new operational, security and regulatory risks that can affect costs, reliability and compliance.

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Cohesity, the leader in AI-powered data security, and ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced a strategic partnership to deliver agent resilience, enabling organizations to build, operate, and safeguard autonomous AI agents and data with enterprise-grade reliability.

As enterprises move from AI experimentation to deploying agents that execute critical business operations, the ability to quickly and precisely recover data deleted or modified by a compromised agent is becoming as important as building them. Organizations need AI agents they can trust to operate reliably and continuously, even when disruptions occur.

“Organizations deploying AI agents can’t afford to treat resilience as an afterthought,” said Sanjay Poonen, CEO and president of Cohesity. “Cohesity brings the same immutable, point-in-time recovery that enterprises rely on for critical data, now applied to the AI agents driving their operations. Together with ServiceNow, we’re making AI agents trustworthy by design.”

ServiceNow enables organizations to build, register, and orchestrate AI agents across the enterprise with the governance, visibility, and security that mission-critical operations demand. Cohesity protects and restores the data accessed by the agents to a verified baseline when disruptions occur.

“Trust is the ultimate human currency—in the era of AI it is built through governance across agentic workflows. I'm excited to team up with Cohesity to raise the bar for responsible AI at scale," said Bill McDermott, ServiceNow chairman and CEO. "The smarter AI agents become, the more they require a control tower to orchestrate their work across systems with audit-grade proof at every step. Cohesity adds a critical recovery and resilience layer that, combined with the ServiceNow AI Platform, makes agentic AI trustworthy by design."

Resilience is the new requirement for enterprise AI

Enterprises are deploying AI agents to autonomously remediate IT incidents, manage workflows, and execute time-consuming operational processes—interacting directly with core enterprise systems to update records, trigger actions, and modify configurations across the business.

When corrupted data, misconfigurations, or malicious prompt injections cause agents to behave unexpectedly, disabling the agent alone is not enough. Organizations must be able to restore both the agent and the systems it operates to a trusted state without rebuilding from scratch or creating prolonged downtime.

Together, ServiceNow and Cohesity deliver end-to-end AI agent resilience across the enterprise lifecycle. Organizations can build and register AI agents natively within the ServiceNow AI Platform, while the Cohesity Data Cloud safeguards the data systems—enabling rapid restoration to a point-in-time verified data state without manual reconstruction.

As AI agents take on more consequential work across the enterprise, resilience can no longer be an afterthought. ServiceNow and Cohesity are setting a new standard for what it means to deploy AI responsibly at scale—where every agent is governed, every action is auditable, and every disruption has a fast path to recovery.

Availability

Integrated capabilities between ServiceNow AI Agent Control Tower and the Cohesity Data Cloud are expected to be available later this year.

About Cohesity

Cohesity protects, secures, and provides insights into the world’s data. As the leader in AI-powered data security, Cohesity helps organizations strengthen resilience, accelerate recovery, and reduce IT costs. With Zero Trust security and advanced AI/ML, Cohesity Data Cloud is trusted by customers in more than 140 countries, including 70% of the Fortune Global 500. Cohesity is also backed by industry leaders such as NVIDIA, Amazon, Google, IBM, Cisco, and HPE.

Cohesity is certified as a Great Place to Work in multiple countries. Follow Cohesity on LinkedIn and visit www.cohesity.com to learn more.

About ServiceNow

ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, any model, and any data source to orchestrate how work flows across the enterprise. By unifying legacy systems, departmental tools, cloud applications, and AI agents, ServiceNow provides a single pane of glass that connects intelligence to execution across every corner of business. With more than 80 billion workflows running on the platform each year, ServiceNow helps organizations turn fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn how ServiceNow puts AI to work for people at https://www.servicenow.com/.

ServiceNow Forward-looking Statements

This press release contains “forward-looking statements.” Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow and Cohesity. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s and Cohesity’s results could differ materially from the results expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership or delivering the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings made by ServiceNow with the Securities and Exchange Commission from time to time.

© 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260310444904/en/

ServiceNow PR

Rachel Alvarez

press@servicenow.com

Cohesity PR

Michael Thacker

media-relations@cohesity.com

Source: Cohesity