NRC Health Launches nQuire Pro, Extending the Reach of Patient-Experience Teams
NRC Health (NRC) launched nQuire Pro, a conversational analytics tool designed to help healthcare teams analyze patient-experience feedback and performance.
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Co-designed with healthcare leaders, new conversational analytics gives healthcare leaders on-demand analytical expertise, connecting patient-experience feedback, performance data, and benchmarks in seconds
“We're committed to working directly alongside healthcare leaders to build technology designed around the realities of healthcare,” said Trent Green, Chief Executive Officer, NRC Health. “Whether we’re reducing rounding documentation burden through ambient listening or simplifying analysis through nQuire Pro, our goal is the same: give healthcare teams more capacity for the real work of improving outcomes. Technology should bring leaders closer to the work, not create more work.”
As healthcare organizations face growing expectations to improve experiences, patient-experience teams are increasingly being asked to do more with limited resources. Yet experience teams still need the analytical capacity to connect performance results with patient stories, investigate what’s driving outcomes, and identify how to act. nQuire Pro significantly reduces the analytic lift required to get there, giving experience teams and leaders the support to focus on improvement.
Built directly into the NRC Health Patient Experience Portal, nQuire Pro enables users to ask conversational questions across quantitative performance results and qualitative patient feedback, connecting what’s happening with what patients are saying about their experiences. Intelligent follow-up question suggestions guide deeper exploration, while integrated NRC Health benchmarks help users understand performance relative to peers and leading organizations. With nQuire Pro, users can explore patterns, generate visualizations, and create shareable insights within a single conversational workflow.
“Healthcare leaders need analytical expertise readily available when questions arise,” said Trent Green, CEO of NRC Health. “nQuire Pro puts on-demand analytical support at their fingertips, shortening the path from question to answer and creating more capacity to focus on improvement.”
Unlike general-purpose AI tools, nQuire Pro was co-designed with healthcare leaders, and built specifically with healthcare in mind. NRC Health benchmarks, healthcare-experience measures, and organizational structures are already part of the analytical context.
That means leaders can move directly to questions like, “Which units have the biggest gaps to benchmark, and what are patients saying that might explain them?” nQuire Pro already understands the measures, benchmarks, and organizational structures, so leaders can go the “why” without first assembling and explaining the data.
Early adopters report that nQuire Pro is helping them find answers more quickly, uncover higher-quality insights, and better connect patient feedback with performance.
“It was able to give me those responses in 30 seconds that perfectly aligned with what I have known from my experience with the data for the last five years,” said Sathya Chandran, Senior Business Insights Analyst, Customer Experience, Fairview Health Services.
Additional pilot feedback highlighted the tool’s ability to simplify analysis and make insights easier to understand and share:
“It’s like having an analyst in our pocket.”
“It was able to break it down into that really consumable format that I can just take and share with my leaders.”
“It helped connect the dots between the qualitative and quantitative.”
“We’re committed to working directly alongside healthcare leaders to build technology designed around the realities of healthcare,” said Green. “Whether we’re reducing rounding documentation burden through ambient listening or simplifying analysis through nQuire Pro, our goal is the same: give healthcare teams more capacity for the real work of improving outcomes. Technology should bring leaders closer to the work, not create more work.”
For more information about NRC Health’s patient-experience solutions, visit go.nrchealth.com/px.
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Source: NRC Health