New Study Finds Paycom’s IWant Has Delivered Significant ROI

Key Terms

ai technical

Artificial intelligence (AI) is technology that enables machines to mimic human thinking and learning, allowing them to analyze information, recognize patterns, and make decisions. For investors, AI matters because it can improve how businesses operate, create new products, or identify opportunities faster and more accurately than humans alone, potentially impacting company success and market trends.

return on investment (roi) financial

Return on investment (ROI) measures how much money you gain or lose compared with what you originally put in, usually shown as a percentage. Investors use it to compare the efficiency of different investments—like checking miles per gallon when choosing a car—so you can see which option gives the biggest payoff for each dollar, helping weigh potential reward against cost and risk.

human capital management technical

Human capital management is a company’s system for recruiting, training, organizing, paying and retaining its workforce—like running a sports team or orchestra to ensure the right people with the right skills are in the right roles. Investors care because how well a firm manages its people affects productivity, costs, staff turnover and the company’s ability to execute strategy, which in turn influences future profits, cash flow and valuation.

OKLAHOMA CITY--(BUSINESS WIRE)-- Paycom Software, Inc. (NYSE: PAYC) (“Paycom”), a leading provider of comprehensive, cloud-based human capital management software, revealed findings from a commissioned study conducted by Forrester Consulting examining the projected benefits of IWant™, the industry’s first command-driven AI engine in a single database. According to the Forrester study, a composite organization representative of interviewed Paycom clients received a projected three-year return on investment (ROI) of up to 431%.

New study finds Paycom’s IWant has delivered significant ROI

Recognized as a Top HR Product of 2025 by HR Executive, IWant provides an intuitive way for leaders, HR professionals and employees to instantly access accurate workforce information from Paycom’s single database, streamlining workflows and minimizing software navigation.

“The ROI our clients experience when using IWant to find information and take action is unmatched,” said Chad Richison, founder and CEO of Paycom. “This study shows the impact IWant has on an organization culturally and financially. I am proud to see the efficiency gains IWant creates across all levels of an organization.”

Drawing on interviews across multiple industries, the study revealed significant outcomes, including:

• Up to 431% ROI
• Up to 600 manager hours saved annually
• Up to 60 executive leadership hours saved annually
• Up to 3,600 total employee hours saved annually

Further supporting this impact, the study found that IWant delivers meaningful improvements for the entire workforce, including streamlined processes and clearer access to insights. A director of HR in the entertainment industry said, “IWant makes it easier for [HR] to find exactly what we’re looking for. … and IWant empowers employees to access information themselves, making HR communications with them much easier.”

The study also identified projected, quantifiable benefits for the composite company, including increased manager productivity, enhanced executive insight and workforce time savings.

Though not a typical superuser, an interviewed technology CEO highlighted IWant’s value, saying, “IWant provides immediate application enablement. I get immediate value. Without any training or knowledge of Paycom, I can go in and immediately understand more about my employees and what their company journey looks like,” and “it’s not just about how much time IWant is saving managers. It’s also about the better decision-making and what it enables them to do.”

Paycom commissioned the Forrester Consulting study, New Technology: The Projected Total Economic Impact™ of IWant by Paycom, to understand the cost savings, business benefits and potential ROI of IWant. The full study can be found here.

About Paycom

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant^TM, Paycom provides instant and accurate access to employee data without having to navigate or learn the software. For over 25 years, Paycom has been recognized for its innovative technology and workplace culture while serving businesses of all sizes in the U.S. and internationally.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260212698207/en/

Media Contact:

Larisha Hunter

media@paycom.com

Source: Paycom Software, Inc.