ePlus Expands Managed Services and Enhanced Maintenance Support Portfolios for Juniper Networks
ePlus (NASDAQ: PLUS) has expanded its Managed Services and Enhanced Maintenance Support offerings to cover the complete Juniper Networks infrastructure. The enhanced solution provides 24x7 monitoring and issue resolution through ePlus' Juniper-certified engineers, along with network wellness tracking via the ePlus executive dashboard.
As a Juniper Networks Authorized Support Center partner, ePlus now offers single-call support for multi-vendor environments, access to US-based certified engineers, quick escalation to Tier 3 Juniper TAC engineers, and dedicated customer success resources. The company maintains the highest level partnership status as a Juniper Global Elite Plus Partner, marking over a decade of collaboration in delivering automated, secure, and scalable network solutions.
ePlus (NASDAQ: PLUS) ha ampliato i suoi servizi gestiti e il supporto di manutenzione avanzato per coprire l'intera infrastruttura Juniper Networks. La soluzione potenziata offre monitoraggio 24x7 e risoluzione dei problemi attraverso gli ingegneri certificati Juniper di ePlus, insieme al monitoraggio del benessere della rete tramite la dashboard esecutiva di ePlus.
In quanto Juniper Networks Authorized Support Center partner, ePlus ora offre supporto in un'unica chiamata per ambienti multi-fornitore, accesso a ingegneri certificati basati negli Stati Uniti, rapida escalation a ingegneri TAC Juniper di Livello 3 e risorse di customer success dedicate. L'azienda mantiene lo status di partnership più alto come Juniper Global Elite Plus Partner, segnando oltre un decennio di collaborazione nella fornitura di soluzioni di rete automatizzate, sicure e scalabili.
ePlus (NASDAQ: PLUS) ha ampliado sus servicios gestionados y el soporte de mantenimiento ampliado para cubrir toda la infraestructura de Juniper Networks. La solución mejorada ofrece monitoreo 24x7 y resolución de incidencias a través de los ingenieros certificados por Juniper de ePlus, junto con el seguimiento del bienestar de la red mediante el panel ejecutivo de ePlus.
Como centro autorizado de soporte de Juniper Networks, ePlus ahora ofrece soporte de una sola llamada para entornos multivendor, acceso a ingenieros certificados con sede en EE. UU., escalamiento rápido a ingenieros TAC de Juniper de Nivel 3 y recursos dedicados de éxito del cliente. La empresa mantiene el nivel más alto de asociación como Juniper Global Elite Plus Partner, marcando más de una década de colaboración en la entrega de soluciones de red automatizadas, seguras y escalables.
ePlus (NASDAQ: PLUS)는 관리 서비스 및 향상된 유지보수 지원을 확장하여 Juniper Networks 인프라 전체를 다룹니다. 향상된 솔루션은 24x7 모니터링 및 문제 해결을 ePlus의 Juniper 인증 엔지니어를 통해 제공하며, 네트워크 건강 상태를 ePlus 경영진 대시보드를 통해 추적합니다.
Juniper Networks Authorized Support Center 파트너로서, ePlus는 다벤더 환경에 대한 단일 전화 지원, 미국 기반 인증 엔지니어에 대한 접근, 3티어 Juniper TAC 엔지니어로의 신속한 에스컬레이션 및 전담 고객 성공 리소스를 제공합니다. 이 회사는 Juniper Global Elite Plus Partner로서 최고의 파트너십 등급을 유지하고 있으며, 자동화된 보안 및 확장 가능한 네트워크 솔루션 제공에 있어 10년이 넘는 협력을 기념합니다.
ePlus (NASDAQ: PLUS) a étendu ses services gérés et son support de maintenance avancé pour couvrir l’infrastructure Juniper Networks dans son ensemble. La solution améliorée offre une surveillance 24h/24 et une résolution des incidents via les ingénieurs certifiés Juniper d’ePlus, ainsi que le suivi du bien-être du réseau via le tableau de bord exécutif d’ePlus.
En tant que Juniper Networks Authorized Support Center partner, ePlus propose désormais une assistance par un seul appel pour les environnements multi-fournisseurs, l’accès à des ingénieurs certifiés basés aux États‑Unis, une escalade rapide vers les ingénieurs TAC Juniper de niveau 3 et des ressources dédiées au succès client. L’entreprise conserve le plus haut niveau de partenariat en tant que Juniper Global Elite Plus Partner, marquant plus d’une décennie de collaboration dans la fourniture de solutions réseau automatisées, sécurisées et évolutives.
ePlus (NASDAQ: PLUS) hat sein Managed Services- und Enhanced Maintenance-Support-Angebot erweitert, um die gesamte Juniper Networks-Infrastruktur abzudecken. Die erweiterte Lösung bietet 24x7-Monitoring und Problemlösung durch die Juniper-zertifizierten Ingenieure von ePlus, zusammen mit der Netzwerkgesundheitsverfolgung über das Executive-Dashboard von ePlus.
Als Juniper Networks Authorized Support Center-Partner bietet ePlus nun Einzelanruf-Support für Multi-Vendor-Umgebungen, Zugriff auf in den USA ansässige zertifizierte Ingenieure, schnelle Eskalation zu Tier-3-Juniper-TAC-Ingenieuren und dedizierte Customer-Success-Ressourcen. Das Unternehmen hält den höchsten Partnerschaftsstatus als Juniper Global Elite Plus Partner und feiert damit mehr als ein Jahrzehnt Zusammenarbeit bei der Bereitstellung automatisierter, sicherer und skalierbarer Netzwerklösungen.
ePlus (NASDAQ: PLUS) وسّعت خدماتها المدارة والدعم المحسن للصيانة لتشمل بنية Juniper Networks التحتية كاملة. يوفر الحل المحسن مراقبة على مدار 24x7 وحل المشكلات من خلال مهندري ePlus المعتمدين من Juniper، مع تتبع صحة الشبكة عبر لوحة القيادة التنفيذية لـ ePlus.
كـ شريك Juniper Networks Authorized Support Center، تقدم ePlus الآن دعمًا بنقرة واحدة للبيئات متعددة البائعين، والوصول إلى مهندسين معتمدين مقيمين في الولايات المتحدة، والتصعيد السريع إلى مهندسي TAC Juniper من المستوى 3، وموارد نجاح عملاء مخصصة. تحافظ الشركة على أعلى مستوى من الشراكة كـ Juniper Global Elite Plus Partner، مشيرة إلى أكثر من عقد من التعاون في تقديم حلول شبكية آلية وآمنة وقابلة للتوسع.
ePlus (NASDAQ: PLUS) 已扩展其托管服务和增强型维护支持，以覆盖 Juniper Networks 的完整基础设施。增强的解决方案通过 24x7 监控和问题解决，由 ePlus 的 Juniper 认证工程师提供，并通过 ePlus 的执行仪表板对网络健康状况进行跟踪。
作为 Juniper Networks 授权支持中心（Authorized Support Center）合作伙伴，ePlus 现提供多厂商环境的一站式呼叫支持、可访问美国本地认证工程师、对三级 Juniper TAC 工程师的快速升级以及专门的客户成功资源。该公司保持最高级别的合作伙伴身份，成为 Juniper Global Elite Plus Partner，并在提供自动化、安全及可扩展的网络解决方案方面的合作已超过十年。
- Partnership expansion with Juniper Networks demonstrates strong business relationship
- 24x7 support availability with certified engineers enhances service quality
- Status as Juniper Global Elite Plus Partner indicates highest level of expertise
- Single-call support for multi-vendor environments simplifies customer experience
- None.
Insights
ePlus expands Juniper Networks support services, strengthening recurring revenue potential while enhancing customer value through comprehensive network management.
ePlus's expansion of Managed Services and Enhanced Maintenance Support to cover the full Juniper Networks infrastructure represents a strategic enhancement of their service portfolio. As a Juniper Global Elite Plus Partner (Juniper's highest partnership tier), ePlus is leveraging this relationship to create additional revenue opportunities through comprehensive support services.
The expanded offering combines three critical elements: proactive monitoring of Juniper assets, 24x7 issue resolution with certified engineers, and integrated executive dashboard visibility across network infrastructure. This creates a compelling value proposition for enterprises struggling with complex multi-vendor environments.
For customers, the Enhanced Maintenance Support provides significant operational benefits, including single-call support across vendor platforms, direct access to US-based certified engineers, expedited escalation to Juniper's Tier 3 technical support when needed, and dedicated customer success resources. These features address key pain points in enterprise network management.
This service expansion complements ePlus's existing capabilities with Juniper's Marvis AI virtual network assistant, creating a more comprehensive solution stack. By enabling customers to offload network management tasks, ePlus positions itself as an extension of their IT teams, potentially deepening customer relationships and extending contract lifespans.
The strategic value of this announcement lies in how it strengthens ePlus's recurring revenue streams through expanded service contracts while simultaneously enhancing their competitive positioning in the network infrastructure management market. This move aligns with industry trends toward outsourced network operations and managed services growth.
Provides Simplified Operational Support and Increased Visibility Across the Network
As a Juniper Networks Authorized Support Center partner, ePlus' Enhanced Maintenance Support offering now includes Juniper Networks devices, providing customers with:
- Single-call support for multi-vendor environments
- Access to US-based ePlus certified engineers
- Expedient escalation to Tier 3 Juniper Technical Assistance Center (TAC) engineers when needed
- An assigned customer success resource
"We're excited to now have the capability to provide Managed Services and Enhanced Maintenance Support for our customers' full Juniper Networks infrastructure," said Wayne St. Jacques, vice president of Managed Services at ePlus. "These offerings extend the value we are currently delivering with the Juniper Marvis AI virtual network assistant that provides insights across the network. We allow customers to offload the management and daily tasks associated with their heterogeneous network infrastructure, allowing ePlus to act as a trusted extension of their IT teams with an elevated customer experience, faster time to resolution, and decreased risk of down time."
ePlus is a Juniper Global Elite Plus Partner, the highest level of Juniper's partner program designations. For over a decade, ePlus and Juniper have worked together to engineer solutions that remove traditional constraints to deliver automated, secure, and scalable networks, enabling customers to modernize their IT infrastructure and achieve better business outcomes. More information about the partnership and joint offerings can be found at www.eplus.com/juniper.
About ePlus Managed Services
ePlus Managed Services help enterprises proactively control their IT infrastructure and off-load a significant burden of day-to-day IT tasks to optimize operations and manage risk. ePlus has delivered 24x7x365 Managed Services for more than 25 years to a wide range of customers across multiple industry verticals. The company holds multiple differentiating compliance attestations, including SSAE 18 (SOC 1 Type 2) as well as HIPAA attestation and SSAE 18 SOC 2 Type 2 for its cloud-based managed services, and engineers receive Criminal Justice Information Services Level 4 awareness training. For more information about ePlus Managed Services, visit www.eplus.com/services/managed-services.
About ePlus inc.
ePlus is a customer-first, services-led, and results-driven industry leader offering transformative technology solutions and services to provide the best customer outcomes. Offering a full portfolio of solutions, including artificial intelligence, security, cloud and data center, networking and collaboration, as well as managed, consultative and professional services, ePlus works closely with organizations across many industries to successfully navigate business challenges. With a long list of industry-leading partners and more than 2,100 employees, our expertise has been honed over more than three decades, giving us specialized yet broad levels of experience and knowledge. ePlus is headquartered in
ePlus®, Where Technology Means More®, and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in
Forward-Looking Statements
This press release contains information about management's view of ePlus' future expectations, plans and prospects that are not historical facts and may be deemed to be "forward-looking statements." Actual and anticipated future results may vary materially due to certain risks and uncertainties. Certain risks and uncertainties that may affect such "forward-looking statements" are detailed in our reports filed with the Securities and Exchange Commission, especially under the heading "Risk Factors". All information set forth in this press release is current as of the date of this release and ePlus expressly disclaims any duty or obligation to update this information, except as may be required by law.
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SOURCE EPLUS INC.
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