Roadrunner announces its AI-Powered P&D Platform Virtually Eliminates Missed Pickups to Redefine Pickup Reliability in LTL

Rhea-AI Summary

Roadrunner (PINK: RRTS), ranked as the #2 best U.S. LTL carrier, has announced the accelerated deployment of its new AI-powered Pick-up & Delivery (P&D) software across all terminals. The platform has helped reduce missed pickups from 30% to under 0.5%, with expectations to virtually eliminate them entirely.

The new system features advanced track-and-trace capabilities, real-time driver visibility, automated notifications, and self-service appointment scheduling. Key innovations include industry-first API leadership, with Roadrunner's early adoption of the NMFTA eBOL 2.1 standard now powering 20% of all BOL API traffic.

This transformation follows Roadrunner's significant achievements, including ranking #2 in the 42nd annual Quest for Quality Awards and recognition as one of America's Most Trustworthy Companies by Newsweek Magazine.

Positive

• Dramatic reduction in missed pickups from 30% to under 0.5%
• Ranked #2 best U.S. LTL carrier in nationwide survey of 3,000+ shippers
• New P&D software deployment completed ahead of schedule across all terminals
• Advanced API capabilities now power 20% of all BOL API traffic

Negative

• None.

New enterprise-wide P&D software dramatically enhances customer visibility and
helps its drivers earn more in less time.

CHICAGO, Oct. 2, 2025 /PRNewswire/ -- Roadrunner (PINK: RRTS), the greatest comeback in transportation history™, is ranked the #2 best U.S. LTL carrier in Logistics Management's nationwide survey of more than 3,000 shippers. Today, the company announced the accelerated rollout of its new enterprise-wide Pick-up & Delivery (P&D) software featuring advanced track-and-trace capabilities. This milestone positions Roadrunner as a best-in-class LTL carrier, eliminating one of the industry's biggest pain points.

Roadrunner accelerates rollout of new Pick-up &; Delivery software featuring advanced track-and-trace capabilities.

In the early 2020s, Roadrunner struggled with nearly 30% missed pickups. Through strategic investments and operational enhancements, the company has reduced this ratio to under 0.5%, with the new software expected to nearly eradicate missed pickups entirely. These advancements accelerate Roadrunner's vault to the pole position as a best-in-class LTL carrier, setting a new standard for reliability and customer satisfaction in the industry.

"Roadrunner's comeback story proved that bold transformation is possible in LTL. That chapter is behind us now. Today, we're building on our leadership in direct metro-to-metro smart long haul and launching a new era where AI-powered technology turns uncertainty into clarity and unpredictability into certainty. Our ambition is not just to lead the category we created, but to become the most tech-forward carrier in the industry. That means more customers, in more markets, can trust Roadrunner as the best national carrier and it means shippers can move more freight, more reliably, with predictable delivery, faster, with real-time visibility and confidence as we revolutionize what long-haul LTL can be. As a competitive athlete, I know the pressure and the responsibility," said Nathalie de Champlain, Roadrunner's Chief Transformation Officer "and we are taking both seriously here at Roadrunner."

David Rumpf, VP of Technology at the award-winning LTL carrier said "Roadrunner has now deployed its new Pick-up & Delivery (P&D) software across all of its brick-and-mortar terminals, completing the rollout ahead of schedule. The platform integrates advanced track-and-trace capabilities and leverages AI-optimized route planning using the Traveling Salesman Problem (TSP) algorithm."

Key innovations include:

• Real-time driver visibility: Customers can see exactly when shipments are picked up and delivered, with pilot markets offering live views of driver location, next stop, and estimated pickup or delivery times.
• Automated notifications: Text and email alerts with account-level subscription options keep shippers informed without manual follow-up.
• Advanced shipment tracking: Roadrunner's website now provides full tracking visibility across the entire delivery cycle.
• Self-service appointment scheduling (pilot): New tools let customers schedule deliveries directly—part of a broader strategy to expand customer-controlled self-service features and functionality.
• Industry-first API leadership: Building on its early adoption of the NMFTA eBOL 2.1 standard (now powering 20% of all BOL API traffic), Roadrunner has introduced a new pickup API standard. The company is also piloting freight profile APIs that will provide customers with preliminary visibility into freight charges ahead of similar initiatives currently being designed by NMFTA's LTL digital council framework.

Tomasz Jamroz, Roadrunner's President and COO said, "Our investments and now rolled-out tools enable Roadrunner's owner-operator driver-partners to make more money in less time with lower fuel costs—benefits that directly translate into faster, more reliable, and more cost-efficient service for the shippers."

"Our customers should now expect real-time heads-up notifications and precise timing of pending pick-ups — functionality previously only known from rideshare platforms. Further augmented by track-and-trace capabilities that consumers have come to expect from leading e-commerce and home-delivery marketplaces, and combining with the virtual elimination of missed pick-ups, we are introducing the LTL industry to a new frontier of expectations. Just ask any shipper what that's worth to them," added Jamroz. 

"This new suite of tools and service enhancements aligns with Roadrunner attaining champion brand status. It's a pinnacle of success for the former underdog and challenger brand. It's a game-changer for us and for the industry. We're no longer following; starting today, we're setting the strategic vector for the entire LTL sector and redefining what it means to be a best-in-class, gold-standard carrier," concluded de Champlain. 

Commitment to Service Excellence and Innovation

Since 2020, Roadrunner has prioritized on-time delivery and superior service quality. The company is proud to have built one of the industry's most reliable networks, consistently achieving on-time performance and expedited service that exceeds customer expectations. In 2025, Roadrunner was ranked #2 nationally in the 42nd annual Quest for Quality Awards, the logistics industry's most respected benchmark for customer satisfaction. The recognition, awarded by Logistics Management magazine, underscores Roadrunner's reputation as one of the most reliable and most customer-centric less-than-truckload (LTL) carriers in North America and marks another milestone in its dramatic rise to excellence. A year earlier, Roadrunner achieved the highest jump in Net Promoter Score (NPS) and Customer Value Index score of any company as ranked by Mastio, the industry's most recognizable operational audit and reputation survey. Roadrunner is ranked as one of America's Most Trustworthy Companies by Newsweek Magazine.  

About Roadrunner 

Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in the United States. With nationwide presence, service into Canada and Mexico, and terminals across 40+ metro markets, the company's Smart Network™ is the preferred choice for shippers looking to move freight quickly and reliably. With Driver Teams executing Over-the-Road (OTR) moves and no freight moving on rail, their customers enjoy industry-leading transit times. The award-winning operations platform is fueled by AI and ML technology, assuring integrity of custodial controls of freight and real-time tracking and visibility. Direct routing eliminates the need for rehandles and freight handovers and hence reduces the risk of loss or damage.   

More than 1,000 drivers leverage the Roadrunner Smart Network™ to empower their businesses and are fiscally motivated to deliver freight on time, intact, and damage free. (PINK: RRTS)

To learn more about shipping with Roadrunner: https://www.roadrunnerLTL.com   

Explore careers in sales, operations, and technology at Roadrunner: https://www.shiproadrunnerfreight.com/careers/work-with-us/   

To drive for Roadrunner as Owner Operators and Teams: https://run4roadrunner.com/  

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SOURCE Roadrunner

FAQ

What improvements has Roadrunner (RRTS) made to its pickup reliability?

Roadrunner has reduced missed pickups from 30% to under 0.5% through its new AI-powered P&D platform, with expectations to virtually eliminate missed pickups entirely.

What new features does Roadrunner's P&D software platform include?

The platform includes real-time driver visibility, automated notifications, advanced shipment tracking, self-service appointment scheduling, and industry-first API capabilities.

How has Roadrunner's (RRTS) service quality been recognized in 2025?

Roadrunner ranked #2 nationally in the 42nd annual Quest for Quality Awards by Logistics Management magazine and was named one of America's Most Trustworthy Companies by Newsweek.

What benefits does the new P&D platform offer to Roadrunner's drivers?

The platform enables owner-operator driver-partners to earn more money in less time with lower fuel costs through AI-optimized route planning using the TSP algorithm.

How does Roadrunner's new API system compare to industry standards?

Roadrunner is leading API innovation with early adoption of NMFTA eBOL 2.1 standard, powering 20% of all BOL API traffic, and has introduced a new pickup API standard.