Roadrunner announces its AI-Powered P&D Platform Virtually Eliminates Missed Pickups to Redefine Pickup Reliability in LTL
Roadrunner (PINK: RRTS), ranked as the #2 best U.S. LTL carrier, has announced the accelerated deployment of its new AI-powered Pick-up & Delivery (P&D) software across all terminals. The platform has helped reduce missed pickups from 30% to under 0.5%, with expectations to virtually eliminate them entirely.
The new system features advanced track-and-trace capabilities, real-time driver visibility, automated notifications, and self-service appointment scheduling. Key innovations include industry-first API leadership, with Roadrunner's early adoption of the NMFTA eBOL 2.1 standard now powering 20% of all BOL API traffic.
This transformation follows Roadrunner's significant achievements, including ranking #2 in the 42nd annual Quest for Quality Awards and recognition as one of America's Most Trustworthy Companies by Newsweek Magazine.
Roadrunner (PINK: RRTS), classificata come il 2° miglior operatore LTL negli USA, ha annunciato un'immediata diffusione del suo nuovo software di Pick-up & Delivery (P&D) alimentato dall'IA in tutti i terminal. La piattaforma ha contribuito a ridurre i mancati ritiri dal 30% a meno dello 0,5%, con l’obiettivo di eliminarli quasi completamente.
Il nuovo sistema offre capacità avanzate di tracciamento e rintracciabilità, visibilità in tempo reale dei conducenti, notifiche automatizzate e prenotazioni self-service. Tra le innovazioni spiccano una leadership API senza precedenti nel settore, con Roadrunner tra i primi ad adottare lo standard NMFTA eBOL 2.1 ora responsabile di circa il 20% di tutto il traffico API BOL.
Questo cambiamento si inscrive in una serie di successi di Roadrunner, tra cui il 2° posto ai 42esimi Quest for Quality Awards e il riconoscimento da Newsweek come una delle aziende americane più affidabili.
Roadrunner (PINK: RRTS), clasificada como la 2ª mejor transportista LTL de EE.UU., ha anunciado el despliegue acelerado de su nuevo software de Pick-up & Delivery (P&D) impulsado por IA en todos los terminales. La plataforma ha ayudado a reducir los recogidos perdidos del 30% a menos de 0.5%, con expectativas de eliminarlos prácticamente por completo.
El nuevo sistema incorpora capacidades avanzadas de rastreo y localización, visibilidad en tiempo real de los conductores, notificaciones automatizadas y programación de citas en autoservicio. Entre las innovaciones se destaca una liderazgo en APIs sin precedentes, con Roadrunner adoptando temprano el estándar NMFTA eBOL 2.1 que ahora impulsa el 20% de todo el tráfico API de BOL.
Este cambio llega tras importantes logros de Roadrunner, incluyendo el 2º lugar en los 42º Quest for Quality Awards y el reconocimiento como una de las Empresas Más Confiables de Estados Unidos por Newsweek Magazine.
Roadrunner (PINK: RRTS)는 미국에서 두 번째로 우수한 LTL 운송사로 꼽히며, 모든 터미널에 인공지능(AI) 기반의 신속 픽업 및 배송(P&D) 소프트웨어의 조기 도입을 발표했습니다. 이 플랫폼은 픽업 누락률을 30%에서 0.5% 미만으로 감소시키는 데 기여했으며, 거의 완전히 제거될 것으로 기대됩니다.
새 시스템은 고급 추적 및 위치 확인 기능, 운전자의 실시간 가시성, 자동 알림, 셀프서비스 예약을 제공합니다. 주요 혁신으로는 업계 선도적 API 리더십이 있으며, Roadrunner가 NMFTA eBOL 2.1 표준을 조기에 도입하여 현재 모든 BOL API 트래픽의 20%를 처리합니다.
이 변화는 Roadrunner의 중요한 성과인 제42회 Quest for Quality Awards에서 2위를 차지하고, Newsweek 매거진이 미국에서 가장 신뢰할 수 있는 기업 중 하나로 선정하는 등 다수의 수상을 이뤘습니다.
Roadrunner (PINK: RRTS), classée deuxième meilleure transporteur LTL américain, a annoncé le déploiement accéléré de son nouveau logiciel d’enlèvement et de livraison (P&D) alimenté par l’IA dans tous les terminaux. La plateforme a contribué à faire passer les retours manqués de 30% à moins de 0,5%, avec des perspectives d’élimination quasi totale.
Le nouveau système bénéficie de capacités avancées de traçabilité, d’une visibilité en temps réel des conducteurs, de notifications automatisées et de la prise de rendez-vous en libre-service. Parmi les innovations, on retient un leadership API sans précédent, Roadrunner ayant été parmi les premiers à adopter la norme NMFTA eBOL 2.1 qui alimente désormais 20% de tout le trafic API BOL.
Cette transformation s’inscrit dans une série de réussites, notamment la 2e place lors du 42e Quest for Quality Awards et la reconnaissance par Newsweek comme l’une des entreprises les plus dignes de confiance aux États‑Unis.
Roadrunner (PINK: RRTS), rangiert als zweitgünstigster US-LTL-Versorger, hat die beschleunigte Einführung seiner neuen KI-gestützten Pick-up & Delivery (P&D) Software an allen Terminals angekündigt. Die Plattform hat dazu beigetragen, versäumte Abholungen von 30% auf unter 0,5% zu senken, mit der Erwartung, sie nahezu vollständig zu eliminieren.
Das neue System bietet fortschrittliche Track-and-Trace-Funktionen, Echtzeit-Transparenz der Fahrer, automatisierte Benachrichtigungen und Self-Service-Terminplanung. Zu den Innovationen gehört eine branchenweit führende API-Strategie, wobei Roadrunner frühzeitig den NMFTA eBOL 2.1-Standard eingeführt hat, der nun etwa 20% des gesamten BOL-API-Verkehrs antreibt.
Diese Transformation folgt Roadrunners bedeutenden Erfolgen, darunter der 2. Platz bei den 42. Quest for Quality Awards und die Anerkennung als eines der vertrauenswürdigsten Unternehmen Amerikas durch Newsweek Magazine.
Roadrunner (PINK: RRTS)، المصنّف كأول ناقل LTL الثاني في الولايات المتحدة، أعلن عن نشر مُسرّع لبرنامج P&D المعتمد على الذكاء الاصطناعي عبر جميع المحطات. المنصة ساعدت في تقليل فقدان الاستلامات من 30% إلى أقل من 0.5%، مع توقعات بإزالتها بالكامل تقريباً.
النظام الجديد يتضمن قدرات متقدمة لتتبّع المسار والرصد، رؤية سائقين في الوقت الفعلي، إشعارات تلقائية، وجدولة مواعيد ذاتيّة الخدمة. من بين الابتكارات قيادة API رائدة في الصناعة، مع اعتماد Roadrunner المبكر لمعيار NMFTA eBOL 2.1 الذي يتيح الآن حوالي 20% من حركة توجيه API لشهادة BOL.
يأتي هذا التحول بعد إنجازات مهمة لـ Roadrunner، بما في ذلك حصوله على المركز الثاني في جائزة Quest for Quality السنوية 42 وتكريمه كواحدة من أكثر الشركات الأمريكية موثوقية من قبل مجلة Newsweek.
Roadrunner (PINK: RRTS)，被评为美国第二大 LTL 运输商，宣布在所有终端加速部署其新的由 AI 驱动的取送(P&D)软件平台。该平台已将错过取货率从 30% 降至低于 0.5%，并有望几乎完全消除。
新系统具备 先进的跟踪与追踪能力、驾驶员实时可视性、自动化通知和自助预约功能。创新点包括行业领先的 API 探头路线，Roadrunner 早期采用 NMFTA eBOL 2.1 标准，现在推动 所有 BOL API 流量的约 20%。
此次转型紧随 Roadrunner 的重要成就，包括在第42届 Quest for Quality Awards 中荣获第2名，以及 Newsweek 杂志评选为美国最值得信赖的公司之一的认可。
- Dramatic reduction in missed pickups from 30% to under 0.5%
- Ranked #2 best U.S. LTL carrier in nationwide survey of 3,000+ shippers
- New P&D software deployment completed ahead of schedule across all terminals
- Advanced API capabilities now power 20% of all BOL API traffic
- None.
New enterprise-wide P&D software dramatically enhances customer visibility and
helps its drivers earn more in less time.
In the early 2020s, Roadrunner struggled with nearly
"Roadrunner's comeback story proved that bold transformation is possible in LTL. That chapter is behind us now. Today, we're building on our leadership in direct metro-to-metro smart long haul and launching a new era where AI-powered technology turns uncertainty into clarity and unpredictability into certainty. Our ambition is not just to lead the category we created, but to become the most tech-forward carrier in the industry. That means more customers, in more markets, can trust Roadrunner as the best national carrier and it means shippers can move more freight, more reliably, with predictable delivery, faster, with real-time visibility and confidence as we revolutionize what long-haul LTL can be. As a competitive athlete, I know the pressure and the responsibility," said Nathalie de Champlain, Roadrunner's Chief Transformation Officer "and we are taking both seriously here at Roadrunner."
David Rumpf, VP of Technology at the award-winning LTL carrier said "Roadrunner has now deployed its new Pick-up & Delivery (P&D) software across all of its brick-and-mortar terminals, completing the rollout ahead of schedule. The platform integrates advanced track-and-trace capabilities and leverages AI-optimized route planning using the Traveling Salesman Problem (TSP) algorithm."
Key innovations include:
- Real-time driver visibility: Customers can see exactly when shipments are picked up and delivered, with pilot markets offering live views of driver location, next stop, and estimated pickup or delivery times.
- Automated notifications: Text and email alerts with account-level subscription options keep shippers informed without manual follow-up.
- Advanced shipment tracking: Roadrunner's website now provides full tracking visibility across the entire delivery cycle.
- Self-service appointment scheduling (pilot): New tools let customers schedule deliveries directly—part of a broader strategy to expand customer-controlled self-service features and functionality.
- Industry-first API leadership: Building on its early adoption of the NMFTA eBOL 2.1 standard (now powering
20% of all BOL API traffic), Roadrunner has introduced a new pickup API standard. The company is also piloting freight profile APIs that will provide customers with preliminary visibility into freight charges ahead of similar initiatives currently being designed by NMFTA's LTL digital council framework.
Tomasz Jamroz, Roadrunner's President and COO said, "Our investments and now rolled-out tools enable Roadrunner's owner-operator driver-partners to make more money in less time with lower fuel costs—benefits that directly translate into faster, more reliable, and more cost-efficient service for the shippers."
"Our customers should now expect real-time heads-up notifications and precise timing of pending pick-ups — functionality previously only known from rideshare platforms. Further augmented by track-and-trace capabilities that consumers have come to expect from leading e-commerce and home-delivery marketplaces, and combining with the virtual elimination of missed pick-ups, we are introducing the LTL industry to a new frontier of expectations. Just ask any shipper what that's worth to them," added Jamroz.
"This new suite of tools and service enhancements aligns with Roadrunner attaining champion brand status. It's a pinnacle of success for the former underdog and challenger brand. It's a game-changer for us and for the industry. We're no longer following; starting today, we're setting the strategic vector for the entire LTL sector and redefining what it means to be a best-in-class, gold-standard carrier," concluded de Champlain.
Commitment to Service Excellence and Innovation
Since 2020, Roadrunner has prioritized on-time delivery and superior service quality. The company is proud to have built one of the industry's most reliable networks, consistently achieving on-time performance and expedited service that exceeds customer expectations. In 2025, Roadrunner was ranked #2 nationally in the 42nd annual Quest for Quality Awards, the logistics industry's most respected benchmark for customer satisfaction. The recognition, awarded by Logistics Management magazine, underscores Roadrunner's reputation as one of the most reliable and most customer-centric less-than-truckload (LTL) carriers in
About Roadrunner
Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in
More than 1,000 drivers leverage the Roadrunner Smart Network™ to empower their businesses and are fiscally motivated to deliver freight on time, intact, and damage free. (PINK: RRTS)
To learn more about shipping with Roadrunner: https://www.roadrunnerLTL.com
Explore careers in sales, operations, and technology at Roadrunner: https://www.shiproadrunnerfreight.com/careers/work-with-us/
To drive for Roadrunner as Owner Operators and Teams: https://run4roadrunner.com/
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SOURCE Roadrunner
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