Rackspace Technology Partners with American Logistics to Launch a Customized, Cloud-Native AWS Environment for Enhanced Efficiency and Customer Experience

Rhea-AI Summary

Rackspace Technology (RXT) has partnered with American Logistics to develop a cloud-native AWS environment for non-emergency medical transportation (NEMT). The new platform replaces American Logistics' legacy systems with a modern, scalable solution designed to handle complex healthcare transportation requirements.

The implementation features an event-driven microservices model deployed across six domains in Amazon Elastic Kubernetes Service containers, utilizing Amazon DynamoDB for operational data and Amazon SNS for event handling. The solution includes automated workflows and Infrastructure as Code through Terraform, enabling streamlined cloud infrastructure management.

The modernized platform has enhanced American Logistics' operational efficiency by automatically processing business rules and eligibility verifications while improving issue resolution and member experiences. The system leverages comprehensive trip histories and streamlined workflows to better serve Medicare and Medicaid beneficiaries requiring transportation services.

Positive

• Implementation of scalable, modern AWS cloud infrastructure replacing legacy systems
• Enhanced operational efficiency through automated workflows and business rules processing
• Improved service delivery capabilities with streamlined member experience

Negative

• None.

Solution revolutions non-emergency medical transportation with scalable cloud platform

SAN ANTONIO, Jan. 28, 2025 (GLOBE NEWSWIRE) -- Rackspace Technology® (NASDAQ: RXT), a leading provider of hybrid, multicloud, and AI technology services, today announced working with American Logistics to launch a state-of-the-art NEMT (Non-Emergency Medical Transportation) platform, cloud-native AWS environment that reimagines healthcare transportation capabilities to transform a company's enterprise operations to realize the goals of providing the future of NEMT transportation for their clients.

"It's truly transformational for our organization and our member-centric technology vision," said Jeff Kuckenbaker, chief technology officer at American Logistics. "The partnership with Rackspace and AWS tech stack has ensured our success in building a state-of-the-art NEMT platform capable of meeting the needs of our client/members both now and in the future.”

Since 1999, American Logistics has been at the forefront of mobility services, specializing in non-emergency medical transportation (NEMT) for Medicare and Medicaid beneficiaries who lack access to reliable healthcare services. Based in St. George, Utah, the company is a vital link between healthcare insurers and nationwide transportation providers. American Logistics excels in orchestrating complex transportation logistics, managing everything from eligibility verification to compliance with diverse regulations and requirements.

The situation

Historically, American Logistics relied on its proprietary software platform modified from legacy design. While this approach was functional, it led to operational complexities that hindered the company's growth potential. Customer service representatives struggled to master the intricacies of ever-changing insurance plan benefits and state and federal requirements in legacy systems when addressing the dynamic and changing transportation landscape.

Recognizing these challenges, American Logistics sought a strategic partner to reimagine its technology platform to realize the benefits of modern microservice architectures, AWS HiTrust, by design and cloud-native scalability, enabling the company to meet the goals of a growing healthcare client needs while upholding the exceptional member service standards they are known for.

"We are determined to redefine transportation management in the healthcare space," said Kuckenbaker. "Our mission is to combine our unwavering commitment to excellence with much-needed innovation in our space, providing seamless accessibility to those who need it most."

The Solution

Rackspace Technology implemented a flexible solution leveraging AWS to create a unified, scalable platform to handle complex, custom requirements for non-emergency healthcare transportation. The new architecture features an event-driven microservices model deployed across six domains in Amazon Elastic Kubernetes Service (EKS) containers, supported by Amazon DynamoDB for operational data and Amazon Simple Notification Service (SNS) for effective event handling.

Data is funneled into Amazon Aurora for robust reporting capabilities. Using Terraform; the Rackspace team introduced Infrastructure as Code (IaC) to empower American Logistics' DevOps team with streamlined cloud infrastructure management. The newly designed system includes automated workflows that eliminate the need for specialized knowledge, allowing staff to focus on delivering superior service.

"The collaboration between Rackspace and American Logistics symbolizes a commitment to innovation and excellence in healthcare transportation," said D K Sinha, President of Public Cloud at Rackspace Technology. "By replacing legacy systems with a unified platform, we are enabling American Logistics to manage the intricate requirements of non-emergency healthcare transportation efficiently. With our partnership with AWS, customers gain scalable infrastructure, supported by our expertise for a successful deployment."

The result

The resulting platform has significantly enhanced American Logistics' service delivery capabilities. The system automatically processes complex business rules and eligibility verifications while proactively identifying and resolving common issues. By leveraging comprehensive trip histories and streamlined workflows, the modernized platform has transformed operational efficiency, ultimately improving member experiences.

Click here to read more and watch the case study video about the Rackspace Technology American Logistics AWS Cloud-Native solution.

About Rackspace Technology 

Rackspace Technology is a leading end-to-end, hybrid, multicloud, and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies. 

About American Logistics

Founded in 1999 and headquartered in St. George, Utah, American Logistics is an industry-leading technology-enabled services company known for delivering high-quality transportation management for healthcare payors and systems nationwide. The company is committed to innovative coordination for Medicaid and Medicare populations that lack access to care, fostering healthier living through its proprietary technology, remarkable people, and quality transportation provider network in markets across the United States. To learn more about American Logistics' pledge to provide equitable transportation options and improve health outcomes, visit americanlogistics.com.

Media Contact: Natalie Silva, publicrelations@rackspace.com 

FAQ

What AWS services did Rackspace Technology (RXT) implement for American Logistics' NEMT platform?

Rackspace implemented Amazon Elastic Kubernetes Service (EKS) containers, Amazon DynamoDB, Amazon Simple Notification Service (SNS), and Amazon Aurora, along with Terraform for Infrastructure as Code.

How does the new RXT cloud platform improve American Logistics' operations?

The platform automates complex business rules, eligibility verifications, and issue resolution, while streamlining workflows and improving operational efficiency through a unified, scalable system.

What challenges did American Logistics face before implementing RXT's AWS solution?

American Logistics struggled with operational complexities in their legacy systems, making it difficult for customer service representatives to manage changing insurance plan benefits and regulatory requirements.

What are the key features of RXT's cloud-native solution for American Logistics?

The solution includes event-driven microservices, automated workflows, Infrastructure as Code, and comprehensive trip history management across six domains in AWS.