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TELUS International Cda Inc (TIXT) delivers AI-powered customer experience solutions and digital transformation services across global markets. This news hub provides investors and industry professionals with essential updates on the company developments shaping the CX technology sector.
Access official press releases and curated analysis covering strategic partnerships, technology innovations, and financial performance. Our repository tracks TIXT's advancements in contact center automation, content moderation systems, and multi-industry BPO solutions while maintaining strict compliance with financial disclosure standards.
Key updates include earnings announcements, leadership changes, service expansions, and technology deployments across its core verticals: tech, healthcare, fintech, and eCommerce. Monitor the company's European market growth and AI integration strategies through verified sources updated in real time.
Bookmark this page for streamlined access to TIXT's evolving position in digital customer experience solutions. Combine critical updates with broader industry trends through our carefully maintained news archive.
TELUS Digital (NYSE:TIXT) has launched Fuel iX™ Fortify, an automated red-teaming application designed to test and identify vulnerabilities in generative AI systems. The solution addresses the critical challenge faced by enterprises, where 67% report a shortage of cybersecurity professionals to handle AI security concerns.
Fuel iX Fortify runs thousands of adversarial attacks on AI systems in minutes, featuring an evolving database of tactics and automated attack generation. The platform has demonstrated success in healthcare, achieving a 97% reduction in testing time for a Canadian health authority's career advisor chatbot implementation.
The solution is part of TELUS Digital's broader AI product suite, which includes Fuel iX Copilots, Agent Trainer, and Agent Assist, positioning the company in the growing enterprise AI security market.
TELUS Digital (NYSE:TIXT) has been recognized as a Leader in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas region for the seventh consecutive year. The company was among only 5 Leaders out of 48 CX service providers assessed.
The recognition highlights TELUS Digital's strengths, including its global workforce spanning 30+ countries, proprietary Fuel iX™ AI platform, and team of over 1,300 AI consultants and engineers. Key innovations include the Fine-Tune Studio dataset preparation platform and Agentic AI Accelerator program. The company was also positioned as a Major Contender in Global, EMEA, and APAC assessments.
TELUS Digital (NYSE & TSX: TIXT) has filed its management information circular for a special shareholder meeting regarding its proposed arrangement with TELUS Corporation (TSX: T, NYSE: TU). Under the arrangement, TELUS will acquire all outstanding TELUS Digital shares not already owned for US$4.50 per share, totaling US$539 million.
The offer represents a 52.0% premium over the unaffected closing price of US$2.96 and provides shareholders with three consideration options: US$4.50 in cash, 0.273 TELUS common shares, or a combination of US$2.25 cash and 0.136 TELUS shares. The Special Committee unanimously recommends shareholders vote in favor of the arrangement, which has already secured support from major shareholder EQT (37.7% stake) and company directors and officers (2.9% stake).
The special meeting is scheduled for October 27, 2025, with transaction closing expected by end of October 2025, subject to shareholder and court approvals.
TELUS (NYSE: TU) has entered into a definitive agreement to acquire the remaining shares of TELUS Digital (NYSE: TIXT) for US$4.50 per share, representing a total consideration of US$539 million. The transaction values TELUS Digital's equity at approximately US$1.3 billion, with a total transaction value of US$2.9 billion.
The offer price represents a 52% premium over TELUS Digital's unaffected closing price and a 32.4% increase from TELUS' initial proposal of US$3.40 per share. Shareholders can elect to receive either US$4.50 in cash, 0.273 TELUS common shares, or a combination of both, subject to a 25% cap on share consideration.
The deal has received unanimous recommendation from TELUS Digital's Special Committee and support from major shareholder EQT, which holds approximately 37.7% of subordinate voting shares. The transaction is expected to close in Q4 2025, subject to shareholder and regulatory approvals.
TELUS Digital (NYSE: TIXT) has announced a strategic partnership with ShiftMed to deliver customized workforce management solutions for healthcare systems. The collaboration combines ShiftMed's AI-powered workforce platform with TELUS Digital's expertise in system integration to help hospitals optimize operations and reduce labor costs.
The partnership leverages TELUS Digital's 17-year healthcare industry experience across 200+ countries and ShiftMed's intelligent shift-filling capabilities through internal and on-demand networks. The solution aims to streamline staffing operations and create immediate cost savings for healthcare providers through optimized operations and reduced administrative complexity.
TELUS Digital (NYSE:TIXT) reported Q2 2025 financial results showing mixed performance. Revenue increased 7% to $699 million, driven by existing client growth, including TELUS and social media clients. However, the company recorded a significant net loss of $272 million, largely due to a $224 million goodwill impairment charge.
Key metrics include Adjusted EBITDA of $94 million (down from $130M YoY), with margins declining to 13.4% from 19.9%. The company maintains its 2025 outlook with approximately 2% organic revenue growth and Adjusted EBITDA of $400 million. Notably, TELUS Corporation's June 2025 proposal to acquire remaining TIXT shares is under review by a special committee.
TELUS Digital (NYSE:TIXT) has announced the opening of its new office in Dubai, United Arab Emirates, marking its strategic expansion into the Middle East. The company aims to support the region's growing demand for AI-powered digital transformation and customer experience solutions.
Led by Managing Director Mona Kadouh, TELUS Digital Dubai will leverage the company's expertise in digital strategy consulting, AI-powered automation, and customer experience modernization. The expansion aligns with UAE's AI 2031 strategy and growing investments in artificial intelligence across critical sectors including energy, transportation, healthcare, and financial services.
Additionally, TELUS Digital has expanded its global delivery footprint with new facilities in Cape Town, South Africa, and Ahmedabad, India, enhancing its multilingual support and specialized expertise in digital transformation, data annotation, and AI services.
TELUS Digital (NYSE:TIXT) has announced it will release its second quarter 2025 financial results on August 1, 2025, before North American markets open. The company will host a conference call at 10:30 AM ET / 7:30 AM PT on the same day.
Management will review the quarterly results followed by a Q&A session with pre-qualified analysts. Investors can access the live webcast and subsequent replay through the company's investor relations website at telusdigital.com/investors/news-events.
TELUS Digital (NYSE:TIXT) has provided an update regarding TELUS Corporation's (NYSE:TU) non-binding proposal from June 11, 2025, to acquire all remaining shares of TELUS Digital not already owned by TELUS Corporation.
The company has formed a Special Committee of six independent directors to evaluate the proposal and alternatives. The committee has engaged several advisors including: McCarthy Tétrault LLP (legal), BofA Securities (financial), BMO Capital Markets (independent valuator), and FGS Longview (communications).
The Special Committee emphasizes its commitment to transparency and acting in the best interests of all stakeholders. No decisions have been made regarding the proposal, and there is no guarantee of a binding offer or transaction completion.
TELUS Digital (NYSE:TIXT) has released findings from a new survey showing increased consumer demand for transparency in AI data sourcing, with 87% of respondents supporting company transparency about GenAI data sources, up from 75% in 2023. The survey also revealed that 65% of respondents believe excluding high-quality, verified content can lead to biased AI responses.
In response to market needs, TELUS Digital has launched 13 new off-the-shelf STEM datasets for AI training, featuring expert-curated content from Ph.D. researchers, professors, and professionals. These datasets include over 178,000 structured prompt-response pairs focused on coding and reasoning data, designed for immediate integration into AI training workflows.
The company's data annotation services are powered by Ground Truth Studio and include the Experts Engine for connecting domain specialists with annotation tasks, and Fine-Tune Studio for automated quality checks.
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