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TELUS International Cda Inc (TIXT) delivers AI-powered customer experience solutions and digital transformation services across global markets. This news hub provides investors and industry professionals with essential updates on the company developments shaping the CX technology sector.
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TELUS (NYSE:TU) completed the privatization of TELUS Digital on October 31, 2025, acquiring all outstanding shares for US$4.50 per TELUS Digital share, for aggregate consideration of approximately US$539 million.
Following closing, TELUS owns 100% of TELUS Digital. Consideration included US$508,970,041.54 in cash and issuance of 1,849,374 TELUS shares (under 1% of TELUS outstanding). The companies expect ~US$150 million of annualized operational synergies. TELUS Digital subordinate voting shares will be delisted and deregistered.
TELUS Digital (NYSE and TSX: TIXT) reported voting results from its special meeting on October 27, 2025 where shareholders approved a plan of arrangement with TELUS Corporation under section 288 of the Business Corporations Act (British Columbia).
A total of 245,561,589 Shares voted, representing 88.10% of issued Shares as of the September 12, 2025 record date. All Multiple Voting Shares (152,004,019 MVS) voted (100%). Combined votes by class were 1,613,376,982 For (99.99%) and 189,427 Against (0.01%). SVS votes excluding certain excluded shares were 86,356,541 For (99.78%).
The Arrangement is expected to close on or about October 31, 2025, subject to customary closing conditions including Supreme Court of British Columbia approval.
TELUS Digital (NYSE: TIXT) published survey results (September 2025, 1,000 US adults) showing AI assistants are replacing traditional apps: 32% of respondents replaced at least one app with an AI assistant in the past year and 36% expect to rely more on AI assistants than apps for most everyday tasks in one year. Respondents rated AI assistants higher on speed (83%), ability to learn (71%) and personalization (54%). Trust remains a barrier: only 24% trust AI assistants with personal data versus 50% for apps. TELUS Digital also cited internal claims that its AI-First Lean Teams can speed delivery up to 45% and reduce costs by 55%.
TELUS Digital (NYSE & TSX: TIXT) urges shareholders to vote IN FAVOUR of an arrangement under which TELUS will acquire all outstanding TELUS Digital shares for US$4.50 per share, representing aggregate consideration of US$539 million. The Special Meeting is on October 27, 2025 at 9:00 a.m. (Vancouver time) and the proxy voting deadline is October 23, 2025 at 9:00 a.m. The offer equals a 52.0% premium to the unaffected June 11, 2025 price and a 62.6% premium to the 30-day VWAP prior to June 12, 2025.
Shareholders can elect cash, share, or combination consideration subject to 25% proration of share consideration; detailed voting and election instructions are in the Circular.
TELUS Digital (NYSE & TSX: TIXT) warned that a Canada Post strike may delay postal delivery of the management information circular and related materials for its Special Meeting scheduled virtually at 9:00 a.m. (Vancouver time) on October 27, 2025.
Shareholders are encouraged to access materials electronically on SEDAR+, EDGAR and the Envision site. Key deadlines: Consideration election by October 22, 2025 at 9:00 a.m. and proxy voting by October 23, 2025 at 9:00 a.m. Consideration options per share: US$4.50 cash, 0.273 TELUS share, or US$2.25 + 0.136 TELUS share, subject to a 25% share proration cap.
TELUS Digital (NYSE:TIXT) has launched Fuel iX™ Fortify, an automated red-teaming application designed to test and identify vulnerabilities in generative AI systems. The solution addresses the critical challenge faced by enterprises, where 67% report a shortage of cybersecurity professionals to handle AI security concerns.
Fuel iX Fortify runs thousands of adversarial attacks on AI systems in minutes, featuring an evolving database of tactics and automated attack generation. The platform has demonstrated success in healthcare, achieving a 97% reduction in testing time for a Canadian health authority's career advisor chatbot implementation.
The solution is part of TELUS Digital's broader AI product suite, which includes Fuel iX Copilots, Agent Trainer, and Agent Assist, positioning the company in the growing enterprise AI security market.
TELUS Digital (NYSE:TIXT) has been recognized as a Leader in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas region for the seventh consecutive year. The company was among only 5 Leaders out of 48 CX service providers assessed.
The recognition highlights TELUS Digital's strengths, including its global workforce spanning 30+ countries, proprietary Fuel iX™ AI platform, and team of over 1,300 AI consultants and engineers. Key innovations include the Fine-Tune Studio dataset preparation platform and Agentic AI Accelerator program. The company was also positioned as a Major Contender in Global, EMEA, and APAC assessments.
TELUS Digital (NYSE & TSX: TIXT) has filed its management information circular for a special shareholder meeting regarding its proposed arrangement with TELUS Corporation (TSX: T, NYSE: TU). Under the arrangement, TELUS will acquire all outstanding TELUS Digital shares not already owned for US$4.50 per share, totaling US$539 million.
The offer represents a 52.0% premium over the unaffected closing price of US$2.96 and provides shareholders with three consideration options: US$4.50 in cash, 0.273 TELUS common shares, or a combination of US$2.25 cash and 0.136 TELUS shares. The Special Committee unanimously recommends shareholders vote in favor of the arrangement, which has already secured support from major shareholder EQT (37.7% stake) and company directors and officers (2.9% stake).
The special meeting is scheduled for October 27, 2025, with transaction closing expected by end of October 2025, subject to shareholder and court approvals.
TELUS (NYSE: TU) has entered into a definitive agreement to acquire the remaining shares of TELUS Digital (NYSE: TIXT) for US$4.50 per share, representing a total consideration of US$539 million. The transaction values TELUS Digital's equity at approximately US$1.3 billion, with a total transaction value of US$2.9 billion.
The offer price represents a 52% premium over TELUS Digital's unaffected closing price and a 32.4% increase from TELUS' initial proposal of US$3.40 per share. Shareholders can elect to receive either US$4.50 in cash, 0.273 TELUS common shares, or a combination of both, subject to a 25% cap on share consideration.
The deal has received unanimous recommendation from TELUS Digital's Special Committee and support from major shareholder EQT, which holds approximately 37.7% of subordinate voting shares. The transaction is expected to close in Q4 2025, subject to shareholder and regulatory approvals.
TELUS Digital (NYSE: TIXT) has announced a strategic partnership with ShiftMed to deliver customized workforce management solutions for healthcare systems. The collaboration combines ShiftMed's AI-powered workforce platform with TELUS Digital's expertise in system integration to help hospitals optimize operations and reduce labor costs.
The partnership leverages TELUS Digital's 17-year healthcare industry experience across 200+ countries and ShiftMed's intelligent shift-filling capabilities through internal and on-demand networks. The solution aims to streamline staffing operations and create immediate cost savings for healthcare providers through optimized operations and reduced administrative complexity.