Telus Intl Cda Inc Stock Price, News & Analysis

TELUS Corporation has submitted a non-binding indication of interest to acquire all remaining shares of TELUS Digital not already owned by the company for US$3.40 per share. The offer represents a 15% premium to TELUS Digital's NYSE closing price on June 11, 2025, and a 23% premium over its 30-day volume weighted average trading price. TELUS currently owns 57.4% of all outstanding shares and 86.9% of voting power. The proposed acquisition aims to enhance AI capabilities and SaaS transformation across TELUS' business segments, including telecommunications, health, and agriculture. The transaction would be structured to maintain TELUS' balance sheet leverage ratio. The deal requires approval from TELUS Digital's board, shareholders, and court, with no guarantee of completion. Barclays serves as financial advisor, while Stikeman Elliott LLP and A&O Shearman act as legal advisors.

TELUS Digital Experience (NYSE/TSX: TIXT) has acquired Gerent, a U.S.-based Salesforce Summit Partner with 1,800 certifications. Gerent brings a remote workforce across the U.S., Canada, India, and Australia, having completed over 1,000 Salesforce projects with 1.2 million implementation hours and a 4.9/5.0 CSAT score. The acquisition strengthens TELUS Digital's expertise in CX agent experience and agentic AI development. Gerent's portfolio includes digital marketing, cybersecurity, cloud services, and managed IT services, serving various industries with 20+ industry-focused accelerators. The Gerent brand will be retired by Q3 2025. The acquisition aligns with TELUS Digital's fusion-based growth strategy, combining human talent with AI technology to deliver enhanced customer experiences. Gerent's expertise in developing AI-enhanced agents for sales and customer support complements TELUS Digital's Fuel iX™ AI platform.

TELUS Digital (NYSE/TSX: TIXT) reported Q1 2025 results with revenue of $670 million, up 2% year-over-year. The company posted a net loss of $25 million ($0.09 per share) compared to net income of $28 million in Q1 2024. Key metrics include: Financial Highlights: - Adjusted EBITDA: $90M (down from $153M in Q1 2024) - Adjusted Net Income: $17M (down from $65M) - Free Cash Flow: $41M (down from $107M) - Team member count: 78,424 (up 5% YoY) Management reiterated its 2025 outlook, projecting approximately 2% organic revenue growth, Adjusted EBITDA of $400M, and Adjusted Diluted EPS of $0.32. Growth was primarily driven by AI & Data Solutions and Digital Solutions, with increased business from existing clients including TELUS and a leading social media client.

TELUS Digital (NYSE/TSX: TIXT) has expanded its partnership with Sumsub to enhance its identity verification and fraud prevention capabilities. The collaboration, which began in 2024, will now extend Sumsub's platform to TELUS Digital's clients in banking, financial services, insurance, and telecom sectors. The partnership addresses the growing demand for digital identity tools amid rising fraud instances and regulatory pressures. Key features include faster customer onboarding, simplified compliance with global regulations, and advanced fraud detection. According to Sumsub's Identity Fraud Report 2024, 67% of firms reported increased fraud, with businesses losing an average of $300,000 per fraud event. The expanded offering aims to help companies achieve cost savings and revenue increases while maintaining secure customer experiences and regulatory compliance.

TELUS Digital and Ryan Strategic Advisory's new research reveals enterprises are increasing investments in Trust, Safety & Security services for 2025. The global survey of 800+ enterprise CX decision-makers shows significant planned investment increases in:

• ID verification (68% increase)
• Fraud detection (66% increase)
• KYC processes (60% increase)
• Content moderation (48% increase)

The study highlights that human expertise remains crucial, with 79% of organizations involving humans in ID verification processes. Key challenges include compliance with regulations (44%), technical talent shortage (39%), and internal threats (34%). Cost remains the top concern (27%) in delivering effective trust and safety solutions.

The findings emphasize the growing importance of balancing human oversight with AI technology as enterprises seek to strengthen digital defenses while managing cost and complexity constraints.

TELUS Digital (NYSE and TSX: TIXT) has announced it will release its first quarter 2025 financial results on May 9, 2025, before North American markets open. The company will host a conference call at 10:00 a.m. (ET) / 7:00 a.m. (PT) on the same day, featuring management's review of results and a Q&A session with pre-qualified analysts. Investors can access the live webcast through the company's investor relations website, where a replay will also be available after the call.

TELUS Digital (NYSE/TSX: TIXT) has announced a strategic collaboration with Zendesk to enhance customer experience capabilities. The partnership integrates TELUS Digital's global network of 78,000 team members across 31 countries with Zendesk's CRM and CCaaS technologies.

Key aspects of the collaboration include:

• Integration of TELUS Digital's Fuel iX™ GenAI platform into Zendesk's marketplace
• Implementation of Zendesk's customer service platform with TELUS Digital's CX and GenAI capabilities
• Enhanced features including real-time agent assistance and customer sentiment analysis

The partnership has already demonstrated success, achieving a 25% reduction in average handle time for an enterprise client within two weeks of deployment. This collaboration follows TELUS Digital's partnership with Local Measure announced on March 4, 2024, with Zendesk's acquisition of Local Measure expected to close in May 2025.

TELUS Digital (NYSE and TSX: TIXT) has launched the TELUS Digital Research Hub at the University of São Paulo's Center for Artificial Intelligence and Machine Learning (CIAAM) on March 18. The initiative is backed by a $1 million investment over three years to fund AI research grants for undergraduate and postgraduate students.

The Research Hub will focus on key AI advancement areas including developing small language models, enhancing knowledge graph integration, mitigating security risks in multimodal AI, and improving LLM efficiency and response quality. The program will provide research grants to eight undergraduate students annually and offer postdoctoral fellowships.

The initiative aims to enhance TELUS Digital's generative AI platform, Fuel iX™, while grant recipients will gain access to AI models through Fuel iX Core and applications. The Research Hub complements TELUS Digital's existing Digital Centers in Guatemala and India, furthering the company's commitment to AI innovation and ethical development.

A new survey by TELUS Digital reveals concerning trends in enterprise AI usage, showing that 68% of employees access public AI tools through personal accounts at work, with 57% admitting to entering sensitive information into these platforms.

The study highlights significant security risks as employees input various sensitive data into public AI assistants:

• 31% enter personal data (names, addresses, emails)
• 29% share product/project details
• 21% input customer information
• 11% expose confidential financial data

The survey also reveals gaps in AI governance: only 24% of companies require mandatory AI training, while 44% either lack AI guidelines or employees are unaware of them. Despite these risks, 84% of employees want to continue using AI assistants, citing benefits like increased productivity (60%), easier work (57%), and improved performance (49%).

TELUS Digital's Fuel iX™ platform addresses these challenges by providing secure, enterprise-grade AI solutions. At TELUS, this implementation has helped save over 500,000 hours, reducing task time by more than 40 minutes.