ServiceTitan Names Rikus Pretorius Next Chief Revenue Officer
ServiceTitan promotes internal sales leader Rikus Pretorius to CRO as veteran Ross Biestman transitions to an advisory role through fiscal 2027.
Rhea-AI Summary
ServiceTitan (TTAN) appointed Rikus Pretorius as its next Chief Revenue Officer, effective at the start of the company’s fiscal fourth quarter, while longtime CRO Ross Biestman will step back from his operating role after the fiscal third quarter and remain an advisor through the end of fiscal 2027.
Pretorius has led worldwide sales for over seven years and has been a key architect of ServiceTitan’s go-to-market strategy since 2019. Biestman, CRO for nearly a decade, helped grow the business from under $30 million in ARR in 2018 to a market-leading public company with an annualized revenue run rate above $1 billion, and played a central role in expanding into new trade verticals and driving the IPO.
Positive
- Annualized revenue run rate now above $1 billion, up from under $30 million ARR in 2018
- Promotion of an internal leader with 7+ years as SVP of Worldwide Sales to CRO
Negative
- Long-serving CRO stepping back from active operating role after the fiscal third quarter
Details
Market reaction after CRO leadership change: TTAN -17.88%
Following this news, TTAN has declined 17.88%, reflecting a significant negative market reaction. Argus tracked a peak move of +1.7% during the session. Our momentum scanner has triggered 74 alerts so far, indicating high trading interest and price volatility. The stock is currently trading at $66.99. Trading volume is very high at 4.3x the average, suggesting heavy selling pressure.
Data tracked by StockTitan Argus (15 min delayed). Upgrade to Gold for real-time data.
Key Figures
- CRO appointment effective
- Fiscal fourth quarter
- Rikus Pretorius appointment
- Advisor transition period
- End of fiscal 2027
- Ross Biestman remains an advisor
- Pretorius sales tenure
- Over seven years
- Senior Vice President of Worldwide Sales
- Biestman CRO tenure
- Nearly a decade
- Tenure as Chief Revenue Officer
Key Terms
arr financial
ipo financial
AI-generated analysis. How Rhea-AI works. Not financial advice.
ServiceTitan Veteran Promoted to Lead Sales Organization Through Next Chapter of Growth; Ross Biestman to Remain at the Company for the Remainder of Fiscal Year
LOS ANGELES, Sept. 08, 2026 (GLOBE NEWSWIRE) -- ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today announced the appointment of Rikus Pretorius as its next Chief Revenue Officer (CRO), effective with the start of the company’s fiscal fourth quarter. Pretorius has served as ServiceTitan's Senior Vice President of Worldwide Sales for over seven years. After serving as CRO for nearly a decade, Ross Biestman has made the decision to step back from an active operating role after the company’s fiscal third quarter, although he will remain with ServiceTitan as an advisor through the end of fiscal 2027 to ensure a smooth transition.
"Few people know our business and our customers as well as Rikus does," said Ara Mahdessian, CEO and Co-Founder of ServiceTitan. "His deep operational experience gives him a rare vantage point on what our customers need and where the industry is heading. That experience, combined with his strong relationships with our customers and his fellow Titans, sets us up for a seamless transition and gives me full confidence in our continued momentum. Ross Biestman is the true embodiment of a Titan. He’s a natural leader who puts our customers and ServiceTitan above himself. He has been a close advisor to both Vahe and me over the past nine years, and I am grateful that Ross will remain with us through Pantheon."
Pretorius has been a key architect of ServiceTitan’s sales strategy and instrumental in scaling the company’s Revenue organization. Since 2019, he has worked closely with Biestman to build a world-class go-to-market engine, positioning him as a natural successor to lead the organization into its next chapter.
“Having spent the last seven years working alongside Ross to build ServiceTitan’s sales team and strategy, I am energized and humbled to take on this new role," said Pretorius. “The hardworking men and women of the trades deserve advanced, purpose-built technology to run their businesses. I look forward to leading our team of Titans as we continue to grow.”
Biestman joined ServiceTitan in 2018, playing a pivotal role in the company's journey from an early-stage startup with under
“I have enormous pride and a deep sense of gratitude for ServiceTitan, our team, and the hardworking tradespeople who trust us with their businesses,” said Biestman. “I couldn't be more proud to hand the baton off to Rikus. I know how he thinks and leads, and I have full confidence that the Revenue organization and ServiceTitan will be well-served by his expertise and leadership.”
To learn more about ServiceTitan visit: www.servicetitan.com
About ServiceTitan
ServiceTitan is AI for the trades—a purpose-built agentic operating system designed to automate the workflows that run a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, while providing a stellar customer experience. Learn how ServiceTitan is equipping tradespeople with the AI technology they need to keep the world running at: www.servicetitan.com
Forward Looking Statements
This press release contains forward-looking statements within the meaning of the Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact contained in this press release may be forward-looking statements, including statements regarding the expected timing and impact of our Chief Revenue Officer transition, and our business, products, strategy and operations as well as statements identified by words such as “expects,” “anticipates,” “believes,” “plans,” “intends,” “will,” and similar expressions. These forward-looking statements are not promises nor guarantees of future results, are based on our current expectations only and are subject to various risks and uncertainties, including those described in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q, as updated in our other filings with the U.S. Securities and Exchange Commission from time to time. Actual results may differ materially from those anticipated by us in these statements due to several factors, including those referenced in our filings with the U.S. Securities and Exchange Commission.
© 2026 ServiceTitan. All rights reserved. ServiceTitan, the ServiceTitan logo, and all ServiceTitan product and service names mentioned herein are registered trademarks or unregistered trademarks of ServiceTitan, Inc. in the United States and other countries. Other brand names and marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s).
Press Contact
Max Wertheimer
ServiceTitan, Inc.
Press@servicetitan.com
