Ttec Hldgs Inc Stock Price, News & Analysis

TTEC (NASDAQ: TTEC) on Jan. 15, 2026 won a Gold Award at the Brandon Hall Group Technology Excellence Awards in the Best Advance in Generative AI Learning Solution category for its Learning Wizards Suite. The entry is described as a proprietary, AI-enabled learning design ecosystem that reduces development time and improves design quality through AI-powered learning design, a human-in-the-loop approach, and measurable business impact tied to faster development and aligned outcomes. Winners will be honored at the Brandon Hall Group HCM Excellence Conference, Feb. 9-12, 2026, in West Palm Beach, Florida.

TTEC (NASDAQ: TTEC) announced that TTEC Digital was named a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix Assessment for Digital Transformation Services for Mid-market Enterprises on Dec. 17, 2025.

The recognition places TTEC Digital in the top quartile of the Matrix and cites strengths in AI, data and analytics, automation, service scope, client satisfaction, and delivery capabilities. The company highlighted AI-led, asset-based investments to accelerate time-to-value and cited case studies showing improved customer experience, operational efficiency, and growth for mid-market clients.

TTEC (NASDAQ:TTEC) was named a Major Contender in the Everest Group Sales Services PEAK Matrix® Assessment 2025 on Dec 11, 2025.

The recognition covers TTEC’s end-to-end RevGen capabilities across outbound demand generation, inside sales, sales enablement, revenue operations and post-sales growth, and cites its AI-driven sales enablement, automation, and data-driven sales orchestration. Everest Group highlighted TTEC’s global delivery scale, multi-industry expertise, and partnerships with Salesforce, Outreach.io, Cresta, ZoomInfo, and Ambition.

The PEAK Matrix® evaluates providers on Market Impact and Vision & Capability; the 2025 assessment covered 24 B2B and 14 B2C providers.

TTEC (NASDAQ: TTEC) announced multiple wins at the 2025 European Contact Centre and Customer Service Awards on Dec 8, 2025, securing three Gold Awards and additional recognitions across Europe.

Key wins: Gold for Best Strategic Transformation Program (TTEC Digital with Willis Towers Watson), Gold for Best Multilingual Customer Service (TTEC Greece), and Gold for Best Approach to DEIB (TTEC Greece). TTEC Greece also earned Bronze for Most Effective Management of Peak Demand and was Highly Commended for technology application. TTEC was a finalist for Best BPO Partnership and a second Strategic Transformation entry with Volkswagen Group UK.

TTEC (NASDAQ:TTEC) announced a major expansion of its Cairo operations after the 2025 Global Offshoring Summit, signing an MOU with the Information Technology Industry Development Agency (ITIDA) and meeting senior Egyptian officials.

Under the agreement TTEC will grow its Cairo workforce by an additional 3,500 employees by 2029, expanding from its current site in Maadi Technology Park, which now employs over 500 people and supports 11 languages. The Cairo hub will deliver omnichannel CX services and serve as an innovation center for AI-enabled CX solutions and training in cloud, cybersecurity, and analytics.

TTEC (NASDAQ:TTEC) is expanding its Latin America CX footprint, operating seven delivery centers across Mexico, Colombia, and Brazil and serving global retail banks from Mexico City, Barranquilla, Bogotá, and São Paulo.

For a major global money transfer client, TTEC reports a 17% rise in customer experience scores, a 98% empathy score, a 15% drop in average handle time, and a reduction from 180 to 125 FTEs. The company says these results led to new engagements with multiple global retail banks, including one of the world’s top three institutions. TTEC highlights certified Great Place to Work status in Mexico, Colombia, and Brazil and promotes nearshore, Spanish- and Portuguese-language CX services focused on efficiency, compliance, and empathetic service.

TTEC (NASDAQ: TTEC) announced that TTEC Digital won the 2025 Microsoft Dynamics 365 Service Partner of the Year award on Nov 12, 2025, selected from more than 4,600 nominations. The company was recognized for implementing Microsoft Dynamics 365 and Microsoft Copilot solutions that drive AI-enabled customer experience and digital transformation.

TTEC Digital was also named to the 2025/26 Microsoft Inner Circle for AI Business Solutions, marking its 10th consecutive Inner Circle membership, a designation for the top 1% of Microsoft partners worldwide. The awards were announced ahead of Microsoft Ignite, Nov 18-21, 2025.

TTEC (NASDAQ:TTEC) released its CX Trends 2026: Fast-Forward report on November 10, 2025, identifying five shifts shaping customer experience in 2026.

Key themes: agentic AI moving to production with a focus on trustworthy data and security; the need for tech stack clarity and platform consolidation; personalization evolving into precision via unified data; a reimagined balance of empathy between AI and humans; and resilience to address economic, workforce, and fraud challenges. The full report is available for download at ttec.com/cx-trends-2026-fast-forward.

TTEC (NASDAQ:TTEC) reported Q3 2025 revenue of $519.1M (down 1.9% year-over-year) and a GAAP net loss of $11.1M (negative 2.1% of revenue). Non-GAAP net income was $5.9M and Adjusted EBITDA was $43.4M (8.4% margin). Cash flow from operations improved to $4.2M versus negative $91.4M a year earlier; free cash flow was negative $9.6M. Capital expenditures rose to $13.8M in the quarter. As of Sept. 30, 2025, cash was $73.5M and debt was $886.0M (net debt $812.5M).

The company reiterated full‑year 2025 guidance: revenue $2,064M–$2,114M, adjusted EBITDA $215M–$235M, and Non‑GAAP EPS $0.95–$1.20. TTEC also extended its credit facility term to Nov 23, 2027. Segment notes: Digital revenue grew to $121.9M; Engage revenue was $397.2M.