Welcome to our dedicated page for Ttec Hldgs news (Ticker: TTEC), a resource for investors and traders seeking the latest updates and insights on Ttec Hldgs stock.
TTEC Holdings, Inc. (NASDAQ: TTEC) generates a steady flow of news as a global customer experience (CX) technology and services company focused on AI-enabled CX. Its announcements highlight developments across its TTEC Digital and TTEC Engage businesses, covering technology partnerships, geographic expansion, client programs, awards, and financial performance.
Readers following TTEC news can expect updates on digital transformation initiatives, such as TTEC Digital’s recognition as a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. News also covers collaborations with major technology providers, including TTEC Digital’s selection for Microsoft’s AI Business Solutions Inner Circle and its work with partners like VoxEQ to bring real-time voice biometrics and fraud prevention into SmartApps Cloud for financial services organizations.
TTEC’s news flow frequently features global delivery and expansion milestones. Recent releases describe growth in Latin America, where TTEC operates delivery centers in Mexico, Colombia, and Brazil serving banking and financial services clients, and expansion of operations in Egypt as part of its global offshoring network. Coverage also includes recognition for multilingual CX and diversity-focused operations in locations such as Greece.
Investors and CX professionals will also find earnings-related news, including quarterly results, segment commentary for TTEC Digital and TTEC Engage, and outlook updates. Additional stories highlight TTEC’s annual CX trends reports, which discuss themes like agentic AI, technology stack alignment, precision personalization, empathy in CX, and resilience. Together, these articles provide insight into how TTEC combines technology, analytics, and human expertise to shape its role in the customer experience industry.
TTEC (NASDAQ: TTEC) expanded its AI-driven frontline performance ecosystem with TTEC RealSkill and TTEC Perform, now supporting 100+ enterprise clients and at least 25,000 frontline agents globally.
Clients achieved measurable gains: 12% retention improvement, 6–8% lower AHT, 100% compliance accuracy within 60 days, 23% NPS lift, and a 10% sales conversion increase.
TTEC (NASDAQ:TTEC) will release fourth quarter and full year 2025 earnings after market close on Thursday, February 26, 2026. The company will host a live webcast and conference call at 8:30 a.m. ET on Friday, February 27, 2026.
Investors can access the live webcast or a later replay via the Investors Relations section at www.ttec.com.
TTEC (NASDAQ:TTEC) was named an Enterprise Innovator in HFS Research’s HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025 report on Jan 22, 2026.
HFS evaluated 22 providers and cited TTEC’s consult-to-operate model, AI-powered multilingual CX technologies (ADDI, Travel Genie, Botspot), CCaaS services, TTEC Digital capabilities, and the TTEC College of Travel with IATA. The report highlights client outcomes including >$20M in CX cloud value for a cruise line and $91M in fraud-related savings with 850% ROI and 24% productivity gain for a travel leader.
TTEC (NASDAQ: TTEC) on Jan. 15, 2026 won a Gold Award at the Brandon Hall Group Technology Excellence Awards in the Best Advance in Generative AI Learning Solution category for its Learning Wizards Suite. The entry is described as a proprietary, AI-enabled learning design ecosystem that reduces development time and improves design quality through AI-powered learning design, a human-in-the-loop approach, and measurable business impact tied to faster development and aligned outcomes. Winners will be honored at the Brandon Hall Group HCM Excellence Conference, Feb. 9-12, 2026, in West Palm Beach, Florida.
TTEC (NASDAQ: TTEC) announced that TTEC Digital was named a Leader and Star Performer in Everest Group’s 2025 PEAK Matrix Assessment for Digital Transformation Services for Mid-market Enterprises on Dec. 17, 2025.
The recognition places TTEC Digital in the top quartile of the Matrix and cites strengths in AI, data and analytics, automation, service scope, client satisfaction, and delivery capabilities. The company highlighted AI-led, asset-based investments to accelerate time-to-value and cited case studies showing improved customer experience, operational efficiency, and growth for mid-market clients.
TTEC (NASDAQ:TTEC) was named a Major Contender in the Everest Group Sales Services PEAK Matrix® Assessment 2025 on Dec 11, 2025.
The recognition covers TTEC’s end-to-end RevGen capabilities across outbound demand generation, inside sales, sales enablement, revenue operations and post-sales growth, and cites its AI-driven sales enablement, automation, and data-driven sales orchestration. Everest Group highlighted TTEC’s global delivery scale, multi-industry expertise, and partnerships with Salesforce, Outreach.io, Cresta, ZoomInfo, and Ambition.
The PEAK Matrix® evaluates providers on Market Impact and Vision & Capability; the 2025 assessment covered 24 B2B and 14 B2C providers.
TTEC (NASDAQ: TTEC) announced multiple wins at the 2025 European Contact Centre and Customer Service Awards on Dec 8, 2025, securing three Gold Awards and additional recognitions across Europe.
Key wins: Gold for Best Strategic Transformation Program (TTEC Digital with Willis Towers Watson), Gold for Best Multilingual Customer Service (TTEC Greece), and Gold for Best Approach to DEIB (TTEC Greece). TTEC Greece also earned Bronze for Most Effective Management of Peak Demand and was Highly Commended for technology application. TTEC was a finalist for Best BPO Partnership and a second Strategic Transformation entry with Volkswagen Group UK.
TTEC (NASDAQ:TTEC) announced a major expansion of its Cairo operations after the 2025 Global Offshoring Summit, signing an MOU with the Information Technology Industry Development Agency (ITIDA) and meeting senior Egyptian officials.
Under the agreement TTEC will grow its Cairo workforce by an additional 3,500 employees by 2029, expanding from its current site in Maadi Technology Park, which now employs over 500 people and supports 11 languages. The Cairo hub will deliver omnichannel CX services and serve as an innovation center for AI-enabled CX solutions and training in cloud, cybersecurity, and analytics.
TTEC (NASDAQ:TTEC) is expanding its Latin America CX footprint, operating seven delivery centers across Mexico, Colombia, and Brazil and serving global retail banks from Mexico City, Barranquilla, Bogotá, and São Paulo.
For a major global money transfer client, TTEC reports a 17% rise in customer experience scores, a 98% empathy score, a 15% drop in average handle time, and a reduction from 180 to 125 FTEs. The company says these results led to new engagements with multiple global retail banks, including one of the world’s top three institutions. TTEC highlights certified Great Place to Work status in Mexico, Colombia, and Brazil and promotes nearshore, Spanish- and Portuguese-language CX services focused on efficiency, compliance, and empathetic service.
TTEC (NASDAQ: TTEC) announced that TTEC Digital won the 2025 Microsoft Dynamics 365 Service Partner of the Year award on Nov 12, 2025, selected from more than 4,600 nominations. The company was recognized for implementing Microsoft Dynamics 365 and Microsoft Copilot solutions that drive AI-enabled customer experience and digital transformation.
TTEC Digital was also named to the 2025/26 Microsoft Inner Circle for AI Business Solutions, marking its 10th consecutive Inner Circle membership, a designation for the top 1% of Microsoft partners worldwide. The awards were announced ahead of Microsoft Ignite, Nov 18-21, 2025.