Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings (NASDAQ: TTEC) has unveiled a new blended healthcare digital sales model designed to enhance member acquisition and engagement while reducing costs for healthcare organizations. The model operates on a shared technology platform that combines digital solutions with skilled associates to deliver personalized customer experiences.

The solution offers up to 30% cost savings through a shared operating model and features a unified cloud-based contact center platform integrating telephony, CRM, and quote-shop-apply functionalities. The system employs HIPAA-compliant security protocols with AES 256-bit encryption for data protection.

Key benefits include enhanced operational efficiency, increased sales conversions through AI-driven insights, and improved member satisfaction through personalized support from licensed associates.

TTEC Holdings (NASDAQ:TTEC) has announced an expanded strategic partnership between TTEC Digital and Verint to offer Verint's CX Automation platform through TTEC's Google GCP cloud contact center portfolio. The partnership aims to provide customers with immediate access to innovations for enhancing loyalty, increasing revenue, and improving contact center efficiencies.

The collaboration integrates Verint's end-to-end CX Automation platform as a service within TTEC Digital's Google high-availability cloud infrastructure. TTEC Digital will continue to provide consulting, integration, and support services across its cloud and premise offerings. The partnership leverages TTEC Digital's global experience in CCaaS, Google AI, and cloud infrastructure, combined with Verint's CX Automation platform, delivering a best-of-breed solution at competitive pricing.

TTEC Holdings (NASDAQ: TTEC), a global CX technology and services company, has achieved Great Place to Work® certification in 15 countries, with Egypt being the newest addition. The certification, based on employee feedback, marks the second consecutive year of recognition across multiple regions including Asia, Europe, Latin America, and North America.

The recognition validates TTEC's commitment to fostering an inclusive workplace culture since its founding in 1982. According to Laura Butler, TTEC's Chief People Officer, the company's people-first approach and locally tailored strategies have successfully driven employee engagement and customer experience excellence across global operations.

The certification process involved comprehensive employee surveys evaluating workplace culture, leadership effectiveness, and job satisfaction. TTEC's recognition emphasizes its focus on career development, leadership, teamwork, and positive impact initiatives.

TTEC Holdings reported challenging Q4 and full-year 2024 results. Q4 revenue declined 9.4% to $567.4M, with net income of $4.6M. Full-year revenue dropped 10.4% to $2.208B, with a net loss of $310.6M, primarily due to a $196M impairment charge in Q2.

Key financial metrics include Q4 Adjusted EBITDA of $50.9M (9.0% of revenue) and full-year Adjusted EBITDA of $202.3M (9.2% of revenue). The company reported negative cash flow from operations of $58.8M for 2024, largely due to discontinuation of accounts receivable factoring.

Notable developments include: suspension of semi-annual cash dividend to prioritize debt reduction, sale of Englewood property for $45.5M, and relocation of headquarters to Austin, Texas. The company's net debt position stood at $893.0M as of December 31, 2024.

TTEC Holdings (NASDAQ: TTEC) celebrated the grand opening of its new site in Cairo's Maadi Technology Park, marking a significant expansion of its operations in Egypt. The expansion comes one year after TTEC's initial launch in Egypt and includes the addition of a prominent provider of on-demand pay solutions to its client roster.

The new facility aims to leverage Egypt's multilingual workforce and strategic location to deliver AI-enhanced customer experience solutions globally. The opening ceremony was attended by key officials including Egypt's Minister of Communications and Information Technology, Dr. Amr Talaat, and ITIDA CEO Ahmed Elzaher.

The expansion strengthens TTEC's ability to provide multilingual customer experience solutions for global clients while creating additional career opportunities for local talent. TTEC Egypt was recently recognized as a Great Place To Work®, highlighting its commitment to workplace excellence.

TTEC Holdings (NASDAQ:TTEC), a global CX technology and services provider specializing in AI-enabled customer experience solutions, has scheduled its fourth quarter and full year 2024 earnings release for Thursday, February 27, 2025, after market close. The company will host a live webcast and conference call on Friday, February 28, 2025, at 8:30 a.m. ET. Investors can access the webcast through the 'Investors Relations' section of TTEC's website, with a replay available for those unable to attend the live event.

TTEC Holdings (NASDAQ: TTEC) has achieved Silver Certification in Management Leadership for Tomorrow's (MLT) Black Equity at Work program, demonstrating progress in advancing racial equity. The certification recognizes TTEC's commitment across core business functions including hiring, promotion, compensation, and workplace inclusion.

The certification followed a rigorous evaluation process assessing the company's progress in key areas: Black representation at all levels, inclusive workplace culture, fair compensation practices, and employee development opportunities. TTEC's employee resource group, Champions of Color, has been instrumental in fostering an inclusive environment through various initiatives and cultural celebrations.

TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been named Cisco Reimagine Customer Experiences Partner of the Year for the Americas. The company achieved 44% year-over-year growth in bookings with Cisco in FY24. TTEC Digital has expanded its services with new offerings including WxCC Jet and InteractionSync for Cisco Webex Contact Center, while focusing on the commercial space with Webex Enterprise Contact Center solutions.

As a 20-year Cisco partner and five-time partner of the year winner, TTEC Digital was the first to implement Cisco Contact Center in the cloud. The company serves various sectors including banking, healthcare, insurance, and government services, combining CX strategy with technology solutions.

TTEC Holdings (NASDAQ: TTEC) has released its top five Customer Experience (CX) trends for 2025, highlighting the convergence of AI, data, and global connectivity. The trends include: Borderless CX utilizing AI-powered translation tools; Advanced Data Insights for improved omnichannel strategies; AI in Self-Service combining autonomous agents with human support; Redefining the CX Workforce through AI-enhanced training; and Unlocking Customer Value through integrated sales efforts and data-driven insights.

The company emphasizes 2025 as a pivotal year where practical execution will supersede technological hype, focusing on building robust foundations for seamless customer experiences and operational readiness.