TTEC Holdings Announces Leadership Transition for TTEC Digital

Rhea-AI Summary

TTEC (NASDAQ:TTEC) named Chris Brown president of TTEC Digital, effective immediately, succeeding Dave Seybold. Seybold will remain through April 30, 2026 to support the transition. Brown will report to Chairman and CEO Ken Tuchman and lead global strategy, P&L management, and operations.

Brown joined TTEC in 2015, previously served as Chief of Staff to the CEO, and has background in technology M&A, partnerships, and corporate development.

Positive

• Immediate succession with Chris Brown named president effective immediately
• Planned transition with Dave Seybold remaining through April 30, 2026
• Leadership continuity Brown reports to CEO Ken Tuchman and leads global P&L
• Relevant experience Brown at TTEC since 2015 with corporate development expertise

Negative

• CEO departure at TTEC Digital announced, effective April 30, 2026
• Short overlap transition period of roughly five weeks until April 30, 2026

Chris Brown named president of TTEC Digital; David Seybold to depart April 30

AUSTIN, Texas, March 23, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the appointment of Chris Brown as president of TTEC Digital, effective immediately.

Brown succeeds Dave Seybold, who is stepping down as TTEC Digital CEO and will remain with the Company through April 30, 2026, to ensure a seamless leadership transition. Brown will report directly to TTEC Chairman and CEO Ken Tuchman. In his new capacity, he will lead TTEC Digital’s global strategy, P&L management, and operational execution.

“Chris is the ideal leader to drive TTEC Digital into its next chapter, providing both continuity and a growth mindset,” said Tuchman. “For over a decade, Chris has played a central role at TTEC Digital, working with its key leaders and developing the strategic technology partnerships that define the business today. His deep institutional knowledge, strategic vision, and market credibility—spanning clients, partners, employees and the investment community—will be instrumental as we convert untapped potential into market-leading results.”

Brown joined TTEC in 2015 and most recently served as Chief of Staff to the Chairman and CEO, where he led corporate development and strategic partnerships. During his tenure, he has been a driving force in expanding TTEC’s ecosystem with premier CX technology partners.

Prior to TTEC, Brown spent over two decades advising technology and services firms (SaaS, AI, cloud and hyperscalers in particular) on M&A, capital markets, investor relations, and strategic transformation. His career spans senior leadership roles in investment banking at UBS focused on the technology sector, and management consulting at Mercer focused on strategy and data. Notably, as a key executive at Liquid Robotics (an AI-enabled ocean drone company), Brown orchestrated the product and strategy that culminated in the company’s successful acquisition by Boeing. He holds an MBA from the University of Chicago Booth School of Business and serves on the Board of Directors of Percepta, a leading provider of CX services for the automotive industry in partnership with Ford Motor Company.

“I am honored to lead this world-class team at a time of such immense opportunity,” said Brown. “TTEC Digital has something genuinely special — the ability to bring together world-class talent, marquee technology partnerships, deep AI and data expertise, and global CX delivery at scale. As the world’s largest pureplay CX technology and services player, TTEC Digital is creating real, tangible value for enterprise clients across the globe.”

Tuchman concluded, “We thank Dave Seybold for his leadership over the past three years. Dave was instrumental in establishing a unified TTEC Digital brand and aligning our teams around an AI-forward vision. We wish him the very best in his future endeavors.”

About TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's operational business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's employees operate on six continents and bring technology and humanity together to deliver differentiated business results. To learn more, visit us at ttec.com.

Media Contact
Meredith Matthews
meredith.matthews@ttec.com

Investor Relations
Robert Belknapp
bob.belknapp@ttec.com

FAQ

Who is the new president of TTEC Digital and when did the appointment take effect for TTEC (TTEC)?

Chris Brown is the new president of TTEC Digital, appointed effective immediately. According to the company, Brown will assume leadership of global strategy, P&L management, and operations and will report to Chairman and CEO Ken Tuchman.

When will Dave Seybold leave his role at TTEC Digital and what is the transition timeline for TTEC (TTEC)?

Dave Seybold will depart TTEC Digital on April 30, 2026, completing a phased transition. According to the company, Seybold will remain through that date to ensure a seamless handover to Chris Brown.

What responsibilities will Chris Brown hold as president of TTEC Digital (TTEC)?

Brown will lead TTEC Digital's global strategy, P&L management, and operational execution. According to the company, he will report directly to CEO Ken Tuchman and focus on converting growth opportunities into market results.

What relevant experience does Chris Brown bring to the TTEC Digital president role at TTEC (TTEC)?

Brown joined TTEC in 2015 and served as Chief of Staff to the CEO with corporate development and partnerships experience. According to the company, he has two decades advising tech firms and led strategic M&A and partnership work.

How did TTEC describe Dave Seybold’s contribution to TTEC Digital ahead of his departure (TTEC)?

TTEC thanked Dave Seybold for establishing a unified TTEC Digital brand and advancing an AI-forward vision. According to the company, Seybold was instrumental in aligning teams and building the business over the past three years.

Who will Chris Brown report to as president of TTEC Digital and what is the reporting structure at TTEC (TTEC)?

Chris Brown will report directly to TTEC Chairman and CEO Ken Tuchman. According to the company, this reporting line positions Brown to lead global strategy and P&L while aligning TTEC Digital with corporate priorities.