TTEC Holdings cuts credit commitments to $960M

Revolving loan margins are scheduled to rise on November 16, 2026, unless a subsequent credit agreement amendment provides otherwise.

Rhea-AI Filing Summary

TTEC Holdings, Inc. amended its credit agreement with its lenders and Wells Fargo Bank, National Association, as administrative agent, effective October 1, 2026. The amendment reduces revolving credit commitments by $15 million to $960 million and caps aggregate outstanding revolving loans, swing loans and letters of credit at $950 million.

It keeps applicable margins at 3.250% for SOFR loans and 2.250% for base rate loans through November 15, 2026. Those margins are scheduled to increase to 6.250% and 5.250%, respectively, on November 16, 2026, unless a subsequent amendment provides otherwise. The amendment eliminates an extension fee of 1.50% of aggregate revolving credit commitments that otherwise would have been payable on October 1, 2026; TTEC paid lenders an upfront fee of $2.4 million, equal to 0.25% of commitments after the reduction.

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Positive

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• Moderate point. Forward-looking: it has not happened yet and may not happen.Loan margins are scheduled to rise to 6.250% for SOFR loans and 5.250% for base rate loans on November 16, 2026, unless a subsequent amendment provides otherwise.

8-K Event Classification

Item 1.01 — Entry into a Material Definitive Agreement

1 item

Item 1.01 Entry into a Material Definitive Agreement Business

The company signed a significant contract such as a merger agreement, credit facility, or major partnership.

Key Figures

Reduction in revolving credit commitments: $15 million Revolving credit commitments: $960 million Aggregate outstanding loans and letters of credit cap: $950 million +4 more

7 metrics

Reduction in revolving credit commitments $15 million Under the amendment effective October 1, 2026

Revolving credit commitments $960 million After the commitment reduction

Aggregate outstanding loans and letters of credit cap $950 million Applies to revolving loans, swing loans and letters of credit

Applicable margins through November 15, 2026 3.250% for SOFR loans; 2.250% for base rate loans Credit agreement margins

Applicable margins beginning November 16, 2026 6.250% for SOFR loans; 5.250% for base rate loans Unless a subsequent amendment provides otherwise

Upfront fee $2.4 million (0.25% of revolving credit commitments after the reduction) Paid to the lenders in connection with the amendment

Extension fee eliminated 1.50% of aggregate revolving credit commitments Otherwise would have been payable on October 1, 2026

Key Terms

swing loans, SOFR loans, base rate loans, applicable margin, +1 more

5 terms

swing loans financial

"aggregate outstanding revolving loans, swing loans and letters of credit"

SOFR loans financial

"applicable margin on revolving loans remains at 3.250% for SOFR loans"

base rate loans financial

"2.250% for base rate loans"

applicable margin financial

"the applicable margin on revolving loans remains at 3.250%"

Applicable margin is the extra percentage added to a base interest rate to calculate the actual interest a borrower pays on a floating-rate loan or credit line. Investors care because it directly affects a company’s borrowing cost—higher margins raise interest expense and reduce profit and cash flow, while lower margins make financing cheaper; think of it as a variable surcharge on a sale price that reflects the lender’s view of risk.

administrative agent financial

"Wells Fargo Bank, National Association, as administrative agent"

An administrative agent is a bank or financial firm appointed to handle the day-to-day paperwork and communication for a group of lenders on a loan or credit agreement, acting as the central point for collecting payments, distributing funds, monitoring covenants, and sharing information. For investors, the administrative agent matters because it influences how quickly lenders receive updates, how smoothly repayments and waivers are handled, and how effectively the lending group enforces terms — think of it as a property manager coordinating tasks for multiple owners.

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

How did TTEC (TTEC) change its revolving credit commitments?

TTEC reduced revolving credit commitments by $15 million to $960 million. The amendment also caps aggregate outstanding revolving loans, swing loans and letters of credit at $950 million.

What fees did TTEC (TTEC) pay or eliminate in the amendment?

TTEC paid the lenders an upfront fee of $2.4 million, equal to 0.25% of revolving credit commitments after the reduction. The amendment eliminated a 1.50% extension fee that otherwise would have been payable on October 1, 2026.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Available on EDGAR 10/07/2026 - 04:31 PM Accepted by SEC EDGAR 10/07/2026 - 04:30 PM Learn about SEC filing dates

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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): October 1, 2026

TTEC HOLDINGS, INC.

(Exact name of registrant as specified in its charter)

Texas | 001-11919 | 84-1291044

(State or other jurisdiction of incorporation) | (Commission File Number) | (IRS Employer Identification No.)

100 Congress Avenue, Suite 1425,  Austin, Texas 78701

(Address of principal executive offices, including zip code)

(303) 397-8100

(Registrant’s telephone number, including area code)

Not Applicable
(Former name or former address, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

¨	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
¨	Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
¨	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
¨	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading Symbol	Name of each exchange on which registered
Common stock of TTEC Holdings, Inc., $0.01 par value per share	TTEC	NASDAQ

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company ¨

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

Item 1.01 Entry into a Material Definitive Agreement.

On October 1, 2026, TTEC Holdings, Inc. (the “Company”), certain of its subsidiaries as guarantors, the lenders party thereto, and Wells Fargo Bank, National Association, as administrative agent, entered into the Twelfth Amendment (the “Amendment”) to the Amended and Restated Credit Agreement dated as of June 3, 2013 (as previously amended, the “Credit Agreement”). The Amendment became effective on October 1, 2026.

The Amendment, among other matters:

(i) reduces the aggregate revolving credit commitments under the Credit Agreement by $15 million, to $960 million;

(ii) provides that aggregate outstanding revolving loans, swing loans and letters of credit may not exceed $950 million;

(iii) extends through November 15, 2026 (from September 30, 2026) the period during which the applicable margin on revolving loans remains at 3.250% for SOFR loans and 2.250% for base rate loans, such that the increase in the applicable margin to 6.250% and 5.250%, respectively, will take effect on November 16, 2026 unless a subsequent amendment to the Credit Agreement provides otherwise; and

(iv) eliminates the extension fee of 1.50% of the aggregate revolving credit commitments that would otherwise have been payable by the Company on October 1, 2026.

In connection with the Amendment, the Company paid the lenders an upfront fee of $2.4 million (0.25% of the revolving credit commitments after giving effect to the commitment reduction.)

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

TTEC HOLDINGS, INC.
Date: October 7, 2026
By:	/s/ Kenneth R. Wagers, III
Name:	Kenneth R. Wagers, III
Title:	Chief Financial Officer

Filing Exhibits & Attachments

3 documents

Other Documents

• EX-101 XBRL TAXONOMY EXTENSION SCHEMA 2.9 KB
• EX-101 XBRL TAXONOMY EXTENSION LABEL LINKBASE 33.4 KB
• EX-101 XBRL TAXONOMY EXTENSION PRESENTATION LINKBASE 21.8 KB