TTEC Digital and VoxEQ Partner to Deliver Real-Time Voice Biometrics in SmartApps Cloud
TTEC Holdings (NASDAQ: TTEC) has announced a strategic partnership between TTEC Digital and VoxEQ to integrate voice biometrics and fraud prevention capabilities into SmartApps Cloud, TTEC Digital's proprietary platform for financial services companies.
The integration introduces VoxEQ's Verify solution, which offers real-time voice bio-signal intelligence to verify caller identities and detect potential imposters. Unlike traditional voiceprint systems, this solution provides comprehensive fraud protection for every call while reducing average handle time through simplified identity verification workflows.
Key features include enhanced authentication from the first second of a call, protection for all callers including first-time users, streamlined workflows, detection of synthetic voices, and a privacy-first architecture that doesn't store personal information.
TTEC Holdings (NASDAQ: TTEC) ha annunciato una partnership strategica tra TTEC Digital e VoxEQ per integrare funzionalità di biometria vocale e prevenzione delle frodi in SmartApps Cloud, la piattaforma proprietaria di TTEC Digital dedicata alle aziende del settore finanziario.
L'integrazione introduce Verify di VoxEQ, che fornisce intelligenza sui bio-segnali vocali in tempo reale per verificare l'identità del chiamante e individuare potenziali impostori. A differenza dei tradizionali sistemi basati su voiceprint, questa soluzione offre una protezione antifrode completa per ogni chiamata e riduce il tempo medio di gestione grazie a flussi di verifica dell'identità semplificati.
Le caratteristiche principali includono autenticazione migliorata fin dal primo secondo di chiamata, protezione per tutti i chiamanti inclusi gli utenti alla prima chiamata, flussi di lavoro snelli, rilevamento di voci sintetiche e un'architettura rispettosa della privacy che non memorizza informazioni personali.
TTEC Holdings (NASDAQ: TTEC) ha anunciado una asociación estratégica entre TTEC Digital y VoxEQ para integrar capacidades de biometría de voz y prevención de fraude en SmartApps Cloud, la plataforma propietaria de TTEC Digital para empresas del sector financiero.
La integración incorpora la solución Verify de VoxEQ, que ofrece inteligencia de bioseñales vocales en tiempo real para verificar la identidad de los llamantes y detectar posibles impostores. A diferencia de los sistemas tradicionales de huella vocal, esta solución brinda protección antifraude integral en cada llamada y reduce el tiempo medio de atención mediante flujos de verificación de identidad simplificados.
Las características clave incluyen autenticación mejorada desde el primer segundo de la llamada, protección para todos los usuarios incluidos los que llaman por primera vez, flujos de trabajo optimizados, detección de voces sintéticas y una arquitectura centrada en la privacidad que no almacena información personal.
TTEC Holdings (NASDAQ: TTEC)는 금융 서비스 기업을 위한 TTEC Digital의 독점 플랫폼인 SmartApps Cloud에 음성 생체인식 및 사기 방지 기능을 통합하기 위해 TTEC Digital과 VoxEQ 간의 전략적 파트너십을 발표했습니다.
이번 통합으로 VoxEQ의 Verify 솔루션이 도입되며, 실시간 음성 바이오신호 인텔리전스를 통해 발신자 신원을 확인하고 잠재적 사칭자를 탐지합니다. 기존의 음성 지문 시스템과 달리 이 솔루션은 모든 통화에 대한 포괄적 사기 방지를 제공하며, 신원 확인 워크플로우를 단순화해 평균 처리 시간을 단축합니다.
주요 기능으로는 통화 시작 즉시 향상된 인증, 최초 통화자 포함 모든 발신자 보호, 간소화된 워크플로우, 합성 음성 탐지, 개인정보를 저장하지 않는 프라이버시 우선 아키텍처 등이 있습니다.
TTEC Holdings (NASDAQ: TTEC) a annoncé un partenariat stratégique entre TTEC Digital et VoxEQ visant à intégrer des fonctionnalités de biométrie vocale et de prévention de la fraude dans SmartApps Cloud, la plateforme propriétaire de TTEC Digital destinée aux entreprises du secteur financier.
L'intégration introduit la solution Verify de VoxEQ, qui fournit une intelligence des bio-signaux vocaux en temps réel pour vérifier l'identité des appelants et détecter d'éventuels usurpateurs. Contrairement aux systèmes traditionnels basés sur l'empreinte vocale, cette solution offre une protection anti-fraude complète pour chaque appel tout en réduisant le temps moyen de traitement grâce à des flux de vérification d'identité simplifiés.
Les fonctionnalités clés incluent une authentification renforcée dès la première seconde de l'appel, une protection pour tous les appelants y compris les primo-appelants, des flux de travail rationalisés, la détection de voix synthétiques et une architecture priorisant la vie privée qui ne stocke pas d'informations personnelles.
TTEC Holdings (NASDAQ: TTEC) hat eine strategische Partnerschaft zwischen TTEC Digital und VoxEQ angekündigt, um Sprachbiometrie- und Betrugspräventionsfunktionen in SmartApps Cloud zu integrieren – der proprietären Plattform von TTEC Digital für Finanzdienstleister.
Die Integration bringt die Lösung VoxEQ Verify ein, die Echtzeit-Intelligenz zu sprachlichen Bio-Signalen liefert, um Anruferidentitäten zu verifizieren und potenzielle Betrüger zu erkennen. Im Unterschied zu herkömmlichen Voiceprint-Systemen bietet diese Lösung umfassenden Betrugsschutz für jeden Anruf und reduziert die durchschnittliche Bearbeitungszeit durch vereinfachte Identitätsprüfungsabläufe.
Wesentliche Merkmale sind verbesserte Authentifizierung ab der ersten Sekunde eines Anrufs, Schutz für alle Anrufer einschließlich Erstnutzer, optimierte Abläufe, Erkennung synthetischer Stimmen sowie eine datenschutzorientierte Architektur, die keine personenbezogenen Daten speichert.
- Integration enables real-time fraud detection using voice bio-signal intelligence
- Solution works for all callers including first-time and anonymous users
- Reduces average handle time through simplified identity verification workflows
- Privacy-focused architecture with no storage of personal information
- None.
Insights
TTEC's partnership with VoxEQ brings advanced voice biometrics to financial services, enhancing fraud prevention while improving customer experience.
TTEC Digital's integration of VoxEQ's voice biometrics technology into their SmartApps Cloud platform represents a significant enhancement to their financial services offering. Unlike conventional voiceprint systems that require opt-in and suffer from accuracy issues, this solution analyzes voice bio-signals from the first moment of interaction, providing universal protection regardless of caller history.
The technical advantages are substantial. VoxEQ's solution can detect sophisticated fraud attempts including synthetic voices and repeat imposters while maintaining compatibility with legitimate synthetic voice applications like voicemail. This addresses a critical vulnerability in financial contact centers, where traditional authentication methods create friction and still leave openings for social engineering attacks.
From an implementation perspective, the integration appears seamless within TTEC's existing SmartApps Cloud architecture. The privacy-first design that avoids storing personally identifiable information aligns with modern compliance requirements while reducing liability concerns. This approach solves the adoption challenges that have historically limited voiceprint technology's effectiveness.
For financial institutions using SmartApps Cloud, this partnership delivers the dual benefit of strengthening security posture while simultaneously reducing average handle times by simplifying authentication workflows. As voice-based fraud continues to rise in sophistication, this proactive enhancement positions TTEC to better serve its financial services clients with technology that addresses emerging threats without compromising customer experience.
The integration with TTEC Digital's proprietary SmartApps Cloud delivers cost-effective, AI-powered fraud prevention to organizations of all sizes
This partnership brings voice biometrics and fraud prevention to SmartApps Cloud, TTEC Digital's proprietary software platform for financial services companies. The integration with VoxEQ marks a significant step forward in empowering financial services organizations to detect fraud in real time using voice bio-signal intelligence to assist with the verification of a caller's identity and flag potential imposters.
"Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients," said Dave Seybold, CEO, TTEC Digital. "We're delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud detection to organizations of all sizes. By removing friction and enhancing caller protection, we're helping our clients build trust and deliver better experiences."
Unlike traditional voiceprint systems, which suffer from low opt-in rates, high false positives, and exploitable vulnerabilities, VoxEQ's Verify solution offers comprehensive fraud protection for every call. As part of TTEC Digital's SmartApps software, it also reduces average handle time by simplifying identity verification workflows, allowing agents to focus on serving customers rather than interrogating them.
"Phone-based fraud is rising fast, and bad actors are getting smarter every day," said Jack Caven, CEO, VoxEQ. "We're proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller — even those who've never been seen before."
Key benefits of the TTEC Digital SmartApps integration with VoxEQ include:
- Enhanced authentication with analysis of voice bio-signals from the first second of a call.
- Protection for all callers, including anonymous and first-time callers.
- Streamlined workflows that reduce average handle time.
- Detection of repeat imposters and synthetic voices, while allowing trusted synthetic use cases like voicemail systems and virtual agents.
- Privacy-first architecture with no storage of PII (personally identifiable information) or voiceprints.
As fraud threats continue to evolve, TTEC Digital and VoxEQ are committed to helping organizations stay ahead with intelligent, scalable solutions that protect every customer interaction. To explore how SmartApps Cloud and VoxEQ Verify can elevate contact center security and efficiency, visit ttecdigital.com/solutions/smartapps-cloud.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
About VoxEQ Inc.
VoxEQ is a leader in extracting compelling and meaningful insights about an individual, from their voice. VoxEQ serves top financial institutions and other commerce and customer focused companies - leveraging and blending best in class voice signal processing with AI/ML, VoxEQ analyzes subtle factors in the voice that provide clues to a person's physiology, health and well-being that transcend a voiceprint. For more information visit voxeq.ai.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
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