TTEC Digital Recognized as Genesys 2024 CX Evolution Partner of the Year

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TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been awarded the 2024 CX Evolution Partner of the Year by Genesys, marking their 15th Partner of the Year recognition. The award acknowledges TTEC Digital's excellence in helping customers migrate to cloud services and modernize contact center operations.

As a Genesys Platinum Partner with a 25-year partnership history, TTEC Digital maintains over 300 dedicated Genesys client service employees and holds more than 400 Genesys certifications. The company specializes in providing AI-enabled solutions including CRM, contact center modernization, workforce enablement, and data analytics.

This recognition follows their 2023 Ascend North America Partner of the Year award from Genesys, reinforcing their position as a trusted advisor in CX transformation and digital innovation.

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AUSTIN, Texas, April 3, 2025 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX, today announced that TTEC Digital was honored with the 2024 CX Evolution Partner of the Year Award from Genesys^®, a global cloud leader in experience orchestration.

"This award recognizes our industry-leading CX transformation capabilities and unique position as a trusted advisor."

"TTEC Digital is thrilled to be recognized as the CX Evolution Partner of the Year by Genesys," said Tiffany Moses Gschwendtner, global Genesys practice lead at TTEC Digital. "Throughout our long tenure with Genesys, TTEC Digital has led a significant number of customers to the cloud. We've also proven that we're more than a migration partner. This award recognizes our industry-leading end-to-end CX transformation capabilities and unique position as a trusted advisor."

The CX Evolution Partner of the Year Award honors a Genesys partner who has demonstrated deep capabilities within the Genesys ecosystem to help customers migrate to the cloud, modernize their contact center operations, integrate digital channels and artificial intelligence, and empower digital transformation. This award marks the 15^th time TTEC Digital has been recognized by Genesys in a Partner of the Year category. TTEC Digital was also named the 2023 Ascend North America Partner of the Year by Genesys.

TTEC Digital is a Genesys Platinum Partner with more than 25 years of partnership. The company has more than 300 employees dedicated to serving Genesys clients and more than 400 Genesys certifications. TTEC Digital offers a wide range of AI-enabled solutions and managed services, including CRM, contact center modernization, workforce enablement enhancements, customer experience transformation, and data and analytics solutions.

More information about TTEC Digital's partnership with Genesys is available online at: TTECDigital.com/partners/genesys.

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com 
+1 281-770-2566

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SOURCE TTEC Holdings, Inc.

FAQ

What award did TTEC Digital receive from Genesys in 2024?

TTEC Digital received the 2024 CX Evolution Partner of the Year Award from Genesys, recognizing their excellence in cloud migration and contact center modernization.

How many Genesys Partner of the Year awards has TTEC (TTEC) received?

TTEC Digital has been recognized 15 times by Genesys in Partner of the Year categories, including the 2024 CX Evolution and 2023 Ascend North America Partner awards.

What is the scope of TTEC Digital's partnership with Genesys?

TTEC Digital is a Genesys Platinum Partner with a 25-year partnership, employing over 300 dedicated Genesys client service staff and maintaining more than 400 Genesys certifications.

What services does TTEC Digital offer through the Genesys partnership?

TTEC Digital offers AI-enabled solutions including CRM, contact center modernization, workforce enablement, customer experience transformation, and data analytics solutions.

How does TTEC Digital support cloud migration for customers?

TTEC Digital helps customers migrate to the cloud, modernize contact center operations, integrate digital channels and artificial intelligence, and enable digital transformation.