TTEC Egypt Expands with New Cairo Site, Welcomes Leading On-Demand Payment Solutions Client

Rhea-AI Summary

TTEC Holdings (NASDAQ: TTEC) celebrated the grand opening of its new site in Cairo's Maadi Technology Park, marking a significant expansion of its operations in Egypt. The expansion comes one year after TTEC's initial launch in Egypt and includes the addition of a prominent provider of on-demand pay solutions to its client roster.

The new facility aims to leverage Egypt's multilingual workforce and strategic location to deliver AI-enhanced customer experience solutions globally. The opening ceremony was attended by key officials including Egypt's Minister of Communications and Information Technology, Dr. Amr Talaat, and ITIDA CEO Ahmed Elzaher.

The expansion strengthens TTEC's ability to provide multilingual customer experience solutions for global clients while creating additional career opportunities for local talent. TTEC Egypt was recently recognized as a Great Place To Work®, highlighting its commitment to workplace excellence.

Positive

• Expansion of operations with new Cairo facility to meet growing client demand
• Addition of a prominent on-demand payment solutions provider as new key client
• Recognition as Great Place To Work®, indicating strong workplace culture

Negative

• None.

News Market Reaction

+1.14%

1 alert

+1.14% News Effect

On the day this news was published, TTEC gained 1.14%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Company celebrates grand opening, driving CX innovation in the region

DENVER and CAIRO, Feb. 13, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, celebrated the grand opening of its new site in Cairo's Maadi Technology Park last week, marking a significant expansion of its operations in Egypt. This milestone was further celebrated by the recent addition of a prominent provider of on-demand pay solutions to TTEC Egypt's roster of key clients.

TTEC initially launched in Egypt one year ago but needed to expand to serve growing client demand. The new facility represents a major investment in the region, reinforcing TTEC's commitment to leveraging Egypt's skilled talent pool to deliver premium CX solutions to global clients.

"The opening of our new Cairo site marks a significant step in our expansion within Egypt's dynamic market," said John Abou, President of TTEC Engage. "Egypt's multilingual workforce and strategic location make it an ideal hub for delivering world-class, AI-enhanced customer experience solutions worldwide. With the addition of our new client, we are further strengthening our commitment to providing exceptional customer experiences while creating new opportunities for local talent."

TTEC hosted a ribbon-cutting ceremony on Feb. 5 to commemorate the site's opening, joined by His Excellency Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology, and Ahmed Elzaher, CEO of Egypt's Information Technology Industry Development Agency (ITIDA), along with senior TTEC executives, local stakeholders, and client representatives.

"TTEC's expansion in Egypt underscores the country's standing as a leading global destination and a favorite offshoring hub," said Dr. Talaat. "The country's advanced digital infrastructure, skilled youth, and modern business parks provide an ideal environment for growth. The government continues to develop regulations that strengthen Egypt's ICT sector by attracting investments, creating jobs, and increasing digital exports."

New Site, New Opportunities

The new Cairo location strengthens TTEC's ability to provide AI-enhanced, multilingual customer experience solutions for a diverse portfolio of global clients.

Elzaher, the head of Egypt's IT development agency, emphasized Egypt's multilingual, skilled workforce as a key factor in attracting global companies like TTEC. He said ITIDA will continue to develop opportunities to meet the demand for high-quality, CX services, stating, "ITIDA is committed to boosting Egypt's competitiveness and outsourcing exports by advancing local talent and creating a supportive environment."

By expanding its footprint, TTEC aims to create additional career opportunities for Egypt's talented workforce while delivering cutting-edge customer engagement services. TTEC is recognized worldwide for its workplace excellence and our Cairo employees recently affirmed our outstanding culture by naming TTEC Egypt a Great Place To Work®.

A New Chapter in CX Excellence

The opening of TTEC's new site is further strengthened by the addition of a new key client to TTEC Egypt's growing portfolio, a prominent provider of earned wage access solutions. This industry leader selected TTEC for its expertise in delivering seamless, technology-driven customer support. The partnership is expected to enhance the client's ability to provide real-time financial solutions to customers while ensuring a superior CX experience.

To learn more about TTEC Egypt's growth, innovation, and career opportunities, visit ttec.com/global-locations/egypt.

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com/emea 

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566 

 

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SOURCE TTEC Holdings, Inc.

FAQ

When did TTEC open its new facility in Cairo's Maadi Technology Park?

TTEC celebrated the grand opening of its new site in Cairo's Maadi Technology Park on February 5, 2024.

What type of services will TTEC provide from its new Cairo facility?

TTEC will provide AI-enhanced, multilingual customer experience solutions for global clients from its new Cairo facility.

How long has TTEC been operating in Egypt before this expansion?

TTEC initially launched in Egypt one year ago before expanding with this new facility.

What recent client acquisition did TTEC Egypt announce?

TTEC Egypt announced the addition of a prominent provider of on-demand pay solutions as a key client.

What recognition did TTEC Egypt recently receive for its workplace culture?

TTEC Egypt was recently named a Great Place To Work®, recognizing its outstanding workplace culture.