TTEC Expands India Operations with New Mohali Customer Experience Center, Adding 400 New Jobs

Rhea-AI Summary

TTEC Holdings (NASDAQ: TTEC) announced the expansion of its India operations with a new customer experience center in Mohali, creating 400 new jobs to support a major U.S.-based healthcare organization. The facility will leverage AI-enabled technology including TTEC Perform, TTEC Let Me Know, and TTEC Clarity to deliver enhanced customer service experiences.

The company selected Mohali for its English-proficient talent pool and cultural alignment. Initially operating from C-205, Phase 8B, the center will relocate to Quark City in August. This expansion follows TTEC's growth in India, where it operates across Mumbai, Hyderabad, Ahmedabad, and Chennai with approximately 3,500 employees. In 2024, TTEC added 800 positions across its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio.

Positive

• Creation of 400 new jobs in Mohali to support U.S.-based healthcare organization
• Implementation of advanced AI-enabled technology for service delivery
• Strategic expansion in India with potential for additional client growth
• Strong track record of growth with 800 positions added in 2024 across Mumbai and Hyderabad facilities

Negative

• None.

AUSTIN, Texas and MOHALI, India, May 6, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator, today announced the expansion of its India operations with a new customer experience center in Mohali, also known as Sahibzada Ajit Singh Nagar (SAS Nagar).

This expansion will create 400 new jobs to support a major U.S.-based healthcare organization, with capacity to grow and serve additional clients as TTEC expands in the region.

President of TTEC Engage John Abou commented: "Today's customer experience leaders are looking for smarter, more agile ways to deliver value—and digital first CX programs are the answer. By combining the unique knowledge of our front-line teams with the precision of AI-powered insights, our new Mohali Customer Experience Center will enable clients to elevate outcomes, streamline operations, and do so with speed, efficiency, and confidence."

TTEC chose Mohali for its expansion due to the region's scalable, English-proficient talent pool and strong cultural alignment with the company's service-first mindset. Local values like seva (selfless service) and community cohesion naturally support TTEC's human-centered approach to customer experience.

TTEC's Mohali Customer Experience Center will initially operate from C-205, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab 140308. The company anticipates moving in August to Quark City, an IT and tech hub located in Mohali.

New hires at TTEC's state-of-the-art Mohali Customer Experience Center will leverage the company's latest AI-enabled technology to deliver seamless, human-centric service experiences. This includes TTEC Perform, an AI-powered performance enablement platform that helps frontline teams continually improve; TTEC Let Me Know, a generative AI tool that speeds knowledge retrieval to improve the customer and employee experience; and TTEC Clarity, which improves communication through accent softening and voice-to-voice translation.

"We're thrilled to continue our growth in India with this expansion into Mohali," said TTEC Engage Senior Vice President of Asia Pacific Operations Arnab Ray. "This investment reflects both the incredible talent in the region and TTEC's continued commitment to delivering exceptional experiences for our clients and their customers."

This move builds upon TTEC's significant growth in India, where the company has been operating for 24 years. In 2024, TTEC celebrated the one-year anniversaries of its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio, adding 800 positions to support these facilities. With approximately 3,500 employees across India, including sites in Ahmedabad and Chennai, TTEC continues to invest in the region's talent and infrastructure.

Interested candidates can learn more about TTEC's Mohali location here and can explore and apply to open positions here.

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566 

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SOURCE TTEC Holdings, Inc.

FAQ

How many new jobs will TTEC create with its Mohali expansion?

TTEC will create 400 new jobs at its new customer experience center in Mohali, India.

What AI technologies will TTEC implement in its new Mohali center?

TTEC will implement TTEC Perform (AI-powered performance enablement), TTEC Let Me Know (generative AI for knowledge retrieval), and TTEC Clarity (accent softening and voice-to-voice translation).

How many employees does TTEC currently have in India?

TTEC currently has approximately 3,500 employees across its facilities in India, including sites in Mumbai, Hyderabad, Ahmedabad, and Chennai.

Where will TTEC's new Mohali customer experience center be located?

The center will initially operate from C-205, Phase 8B, Industrial Area, Sector 74, Mohali, and will relocate to Quark City in August.

Why did TTEC choose Mohali for its expansion?

TTEC selected Mohali for its scalable, English-proficient talent pool and strong cultural alignment with the company's service-first mindset.