TTEC Expands India Operations with New Mohali Customer Experience Center, Adding 400 New Jobs
TTEC Holdings (NASDAQ: TTEC) announced the expansion of its India operations with a new customer experience center in Mohali, creating 400 new jobs to support a major U.S.-based healthcare organization. The facility will leverage AI-enabled technology including TTEC Perform, TTEC Let Me Know, and TTEC Clarity to deliver enhanced customer service experiences.
The company selected Mohali for its English-proficient talent pool and cultural alignment. Initially operating from C-205, Phase 8B, the center will relocate to Quark City in August. This expansion follows TTEC's growth in India, where it operates across Mumbai, Hyderabad, Ahmedabad, and Chennai with approximately 3,500 employees. In 2024, TTEC added 800 positions across its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio.
TTEC Holdings (NASDAQ: TTEC) ha annunciato l'espansione delle sue operazioni in India con un nuovo centro di esperienza cliente a Mohali, creando 400 nuovi posti di lavoro per supportare un'importante organizzazione sanitaria con sede negli Stati Uniti. La struttura utilizzerà tecnologie abilitate dall'intelligenza artificiale, tra cui TTEC Perform, TTEC Let Me Know e TTEC Clarity, per offrire esperienze di servizio clienti migliorate.
L'azienda ha scelto Mohali per il suo bacino di talenti con ottima conoscenza dell'inglese e per l'allineamento culturale. Inizialmente opererà da C-205, Phase 8B, ma il centro si trasferirà a Quark City ad agosto. Questa espansione segue la crescita di TTEC in India, dove è presente a Mumbai, Hyderabad, Ahmedabad e Chennai con circa 3.500 dipendenti. Nel 2024, TTEC ha aggiunto 800 posizioni tra il suo Customer Experience Center di Mumbai e l'Hyderabad Digital Innovation Studio.
TTEC Holdings (NASDAQ: TTEC) anunció la expansión de sus operaciones en India con un nuevo centro de experiencia al cliente en Mohali, creando 400 nuevos empleos para apoyar a una importante organización de salud con sede en EE. UU. La instalación aprovechará tecnología habilitada con IA, incluyendo TTEC Perform, TTEC Let Me Know y TTEC Clarity, para ofrecer experiencias de servicio al cliente mejoradas.
La empresa eligió Mohali por su talento con dominio del inglés y alineación cultural. Inicialmente operará desde C-205, Phase 8B, y en agosto se trasladará a Quark City. Esta expansión sigue el crecimiento de TTEC en India, donde opera en Mumbai, Hyderabad, Ahmedabad y Chennai con aproximadamente 3,500 empleados. En 2024, TTEC añadió 800 puestos en su Centro de Experiencia al Cliente de Mumbai y en el Estudio de Innovación Digital de Hyderabad.
TTEC Holdings (NASDAQ: TTEC)은 인도 모할리(Mohali)에 새로운 고객 경험 센터를 개설하여 미국에 본사를 둔 주요 의료 기관을 지원하기 위해 400개의 신규 일자리를 창출한다고 발표했습니다. 이 시설은 TTEC Perform, TTEC Let Me Know, TTEC Clarity 등 AI 기반 기술을 활용하여 향상된 고객 서비스 경험을 제공할 예정입니다.
회사는 영어 능력이 뛰어난 인재 풀과 문화적 적합성을 이유로 모할리를 선택했습니다. 초기에는 C-205, Phase 8B에서 운영되며 8월에 Quark City로 이전할 예정입니다. 이번 확장은 뭄바이, 하이데라바드, 아메다바드, 첸나이에 약 3,500명의 직원을 둔 인도 내 TTEC의 성장에 따른 것입니다. 2024년에는 뭄바이 고객 경험 센터와 하이데라바드 디지털 혁신 스튜디오에서 800개의 일자리를 추가했습니다.
TTEC Holdings (NASDAQ : TTEC) a annoncé l'expansion de ses opérations en Inde avec un nouveau centre d'expérience client à Mohali, créant 400 nouveaux emplois pour soutenir une grande organisation de santé basée aux États-Unis. L'installation utilisera des technologies activées par l'IA, notamment TTEC Perform, TTEC Let Me Know et TTEC Clarity, pour offrir des expériences de service client améliorées.
L'entreprise a choisi Mohali pour son vivier de talents maîtrisant l'anglais et son alignement culturel. Le centre opérera initialement depuis C-205, Phase 8B, avant de déménager à Quark City en août. Cette expansion fait suite à la croissance de TTEC en Inde, où elle est présente à Mumbai, Hyderabad, Ahmedabad et Chennai avec environ 3 500 employés. En 2024, TTEC a ajouté 800 postes dans son centre d'expérience client de Mumbai et son studio d'innovation digitale à Hyderabad.
TTEC Holdings (NASDAQ: TTEC) gab die Erweiterung seiner Indien-Operationen mit einem neuen Customer Experience Center in Mohali bekannt, wodurch 400 neue Arbeitsplätze geschaffen werden, um eine große US-amerikanische Gesundheitsorganisation zu unterstützen. Die Einrichtung wird KI-gestützte Technologien wie TTEC Perform, TTEC Let Me Know und TTEC Clarity nutzen, um verbesserte Kundenerlebnisse zu bieten.
Das Unternehmen wählte Mohali aufgrund des englischsprachigen Talentpools und der kulturellen Übereinstimmung. Anfangs wird das Center von C-205, Phase 8B aus betrieben und zieht im August nach Quark City um. Diese Expansion folgt dem Wachstum von TTEC in Indien, wo das Unternehmen in Mumbai, Hyderabad, Ahmedabad und Chennai mit rund 3.500 Mitarbeitern tätig ist. Im Jahr 2024 wurden 800 Stellen am Customer Experience Center in Mumbai und im Digital Innovation Studio in Hyderabad geschaffen.
- Creation of 400 new jobs in Mohali to support U.S.-based healthcare organization
- Implementation of advanced AI-enabled technology for service delivery
- Strategic expansion in India with potential for additional client growth
- Strong track record of growth with 800 positions added in 2024 across Mumbai and Hyderabad facilities
- None.
Insights
TTEC adds 400 jobs in India, expanding operations to support major U.S. healthcare client with AI-enabled CX services.
TTEC's expansion in Mohali represents a calculated growth move within their established global delivery strategy. By adding 400 new jobs specifically to support a major U.S.-based healthcare organization, the company is deepening its presence in India where it already employs 3,500 people across multiple locations.
The selection of Mohali demonstrates strategic workforce planning, targeting a region with strong English proficiency and cultural values that align with service delivery needs. TTEC explicitly connects local values like "seva" (selfless service) to their customer experience philosophy, showing cultural integration as a competitive advantage.
This expansion follows TTEC's recent growth pattern in India, where they added 800 positions in 2024 for facilities in Mumbai and Hyderabad. The phased implementation approach—starting with an initial location before transitioning to Quark City tech hub in August—indicates disciplined expansion management.
The technology focus is particularly noteworthy. The new center will leverage three proprietary AI tools: TTEC Perform for agent improvement, TTEC Let Me Know for knowledge retrieval, and TTEC Clarity for accent softening and translation. This technology integration shows TTEC positioning at the intersection of human service and AI augmentation—a critical differentiator in the evolving CX industry.
Healthcare client acquisition is significant as these relationships typically involve complex compliance requirements and specialized knowledge, often resulting in longer-term, stickier client engagements. The 400 new positions represent an 11.4% increase to their India workforce, demonstrating meaningful but measured growth within their established business model.
This expansion will create 400 new jobs to support a major
President of TTEC Engage John Abou commented: "Today's customer experience leaders are looking for smarter, more agile ways to deliver value—and digital first CX programs are the answer. By combining the unique knowledge of our front-line teams with the precision of AI-powered insights, our new Mohali Customer Experience Center will enable clients to elevate outcomes, streamline operations, and do so with speed, efficiency, and confidence."
TTEC chose Mohali for its expansion due to the region's scalable, English-proficient talent pool and strong cultural alignment with the company's service-first mindset. Local values like seva (selfless service) and community cohesion naturally support TTEC's human-centered approach to customer experience.
TTEC's Mohali Customer Experience Center will initially operate from C-205, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab 140308. The company anticipates moving in August to Quark City, an IT and tech hub located in Mohali.
New hires at TTEC's state-of-the-art Mohali Customer Experience Center will leverage the company's latest AI-enabled technology to deliver seamless, human-centric service experiences. This includes TTEC Perform, an AI-powered performance enablement platform that helps frontline teams continually improve; TTEC Let Me Know, a generative AI tool that speeds knowledge retrieval to improve the customer and employee experience; and TTEC Clarity, which improves communication through accent softening and voice-to-voice translation.
"We're thrilled to continue our growth in
This move builds upon TTEC's significant growth in
Interested candidates can learn more about TTEC's Mohali location here and can explore and apply to open positions here.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
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