Telinta and Vida Team Up to Bring AI Agents to Telecom Service Providers

Key Terms

softswitch technical

A softswitch is a software-based system that directs phone calls and other real-time communications over the internet instead of using traditional hardware telephone switches; think of it as a virtual traffic controller that routes voice and video like cars on digital roads. For investors, softswitches matter because they lower operating costs, enable faster feature upgrades, and let service providers scale or add new services (like internet phone or hosted communications), influencing revenue growth and capital needs.

ai agent technical

An AI agent is software that uses artificial intelligence to observe data, decide on actions, and carry them out with little or no human intervention. For investors, AI agents matter because they can automate tasks like trading, customer support, or data analysis, potentially boosting efficiency, lowering costs, and changing a company’s competitive edge—much like a tireless, adaptable assistant running parts of a business continuously.

hosted pbx technical

A hosted PBX is a phone system run by an external provider in the cloud that handles a company's internal and external calls over the internet instead of on-site hardware. Think of it like renting a managed office phone service where the provider maintains equipment, software and upgrades. Investors care because it shifts upfront capital expenses into predictable subscription costs, affects operating flexibility and scalability, and can create recurring revenue or cost savings that influence profitability and risk.

sip trunking technical

SIP trunking is the method companies use to carry voice and related communications over the internet instead of traditional dedicated phone lines. Think of it like switching from a fleet of physical mail trucks to sending letters electronically: it often cuts phone costs, adds capacity on demand, and makes it easier to add services or locations. Investors care because it can lower ongoing expenses, reduce capital needs, and affect service reliability and vendor exposure.

ucaas technical

Unified Communications as a Service (UCaaS) is a cloud-based bundle of business communication tools — such as phone calling, video meetings, messaging, and voicemail — delivered over the internet instead of on-site hardware. For investors, UCaaS matters because it shifts companies from buying and maintaining equipment to paying recurring subscription fees, creating predictable revenue for providers and signaling how widely businesses are adopting flexible, remote-ready communications, which can affect growth and valuation.

webrtc technical

WebRTC is an open set of web technologies that lets browsers and apps transmit live audio, video and data directly between users without extra plugins or separate apps. For investors, it matters because adopting WebRTC can cut development and hosting costs, speed time-to-market for live features (like video calls or real‑time dashboards), and change privacy and regulatory responsibilities — like choosing between building your own phone network or using an in‑browser calling feature.

crm technical

Customer relationship management (CRM) is the set of tools, practices and software companies use to track and manage interactions with customers and potential customers, like an organized digital address book combined with a sales coach. It matters to investors because effective CRM systems can boost sales, improve customer retention and lower marketing costs, which directly affects revenue growth and profit margins — key drivers of a company’s value.

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• Telinta has integrated Vida’s AI Agent technology into its TeliCore softswitch platform for ITSPs.
• Learn more at a joint webinar on June 24 - register at telinta.com/vida

SPRINGFIELD, N.J. & AUSTIN, Texas--(BUSINESS WIRE)-- Telinta, a global leader in cloud-based Softswitch solutions, and Vida Global Inc. (NYSE American: VIDA), a leading AI agent operating system, have partnered to bring intelligent multi-language, multi-modal AI agent capabilities to telecom service providers using Telinta’s hosted Softswitch and Billing platform.

Telinta has integrated Vida’s AI agent technology into its TeliCore^TM platform, enabling telecom service providers to add the power of AI agents to popular services like Hosted PBX, SIP Trunking, UCaaS, VoIP calling via brandable Mobile and Desktop Softphones, WebRTC, and other business telecom services.

With Vida, Telinta customers get access to Vida’s platform to provide AI agents to their end-user business customers. Vida AI agents answer inbound calls with intelligent, natural-language responses informed by the end user’s knowledge base and CRM data. During a call, agents can send SMS messages with links to make purchases, access documentation, book reservations, or complete other online transactions. Agents also place outbound calls from predefined lists and return missed calls automatically, so that no customer interaction is lost.

To learn more, join Telinta and Vida for a free joint webinar on Wednesday, June 24, 2026, at 1:00pm Eastern Time.

To register, please visit: www.telinta.com/vida

Vida's AI Agent OS powers tons of communications and operations across many businesses. Built to move companies from proof of concept to full production, Vida gives enterprises, MSPs, and telecom service providers the tools to build, deploy, and manage AI agent workforces across voice, text, email, and chat — with the visibility, control, and compliance required to operate at scale. Vida AI Agents speak 10 languages by default, and have developed a unique method to register as SIP devices on existing phone systems, making deployment seamless for telecom providers.

Telinta’s cloud-based TeliCore platform is the largest of its kind in the world and has served VoIP providers around the globe since 2002, offering integrated switching, real-time billing, and more. The company offers white-label solutions that enable service providers and their resellers to offer a full portfolio of profitable VoIP services under their own brand and at their own prices.

Both companies will offer special promotions for new customers who sign up in 2026. Telinta will offer new customers a $400 discount on their first monthly invoice. Vida will offer $200 off platform fees for Telinta customers ($500/month plan) for the first three months of service. Vida is also happy to build a no-cost, no-commitment Proof of Concept agent to demonstrate its capabilities firsthand.

"Telecom providers have always been the infrastructure layer for business communication, and with this partnership, they can now be the AI layer too," said Jordan Gadapee, CMO of Vida. "Vida isn't just an AI feature. It's the operating system that lets Telinta's customers run their entire AI agent business, from deployment to monetization. Together, we believe Telinta and Vida give service providers what they need to deploy intelligent agents across voice, SMS, email, and chat, and turn that into a revenue-generating service for their own clients."

“For over two decades, Telinta has built a comprehensive ecosystem of industry-leading partners like Vida to help our ITSP customers grow,” said Alex Ferdman, Telinta CEO. “Telecom service providers can use Vida’s AI together with Telinta’s TeliCore platform to better compete and win in the marketplace.”

About Telinta

Founded in 2002, Telinta, Inc. offers secure and reliable cloud-based Switching and Billing solutions for VoIP service providers worldwide. Telinta’s full portfolio of white-label carrier-grade solutions is highly customizable for VoIP service providers and their resellers. This includes Hosted PBX, SIP Trunks, Business and Residential VoIP, UCaaS, VoIP calling with brandable Mobile and Desktop Softphones, WebRTC, and other hosted solutions. Please visit us at www.telinta.com for more information.

About Vida

Vida is an AI agent operating system that enables businesses to build, deploy, manage, and monetize AI agents capable of running business operations and communications. The platform is LLM-agnostic, orchestrating Vida's proprietary technology with leading large language models and other ancillary AI technologies, including voice, transcription, and OpenClaw, to deliver intelligent, full-stack agents across industries. Vida serves direct enterprise customers and a global network of resellers, agencies, and partners. For more information, visit vida.io.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260601376875/en/

Media Contacts:
Anthony Stiso
Vice President – Marketing and Sales
Telinta, Inc.
+1 973 467-3364 (menu option 1)

Illume PR for Vida
vida@illumepr.com

Source: Vida