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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
Verint (NASDAQ: VRNT) named Dave Rhodes as Chief Executive Officer, effective February 24, 2026.
Rhodes, formerly CEO of Calabrio, will lead the combined Verint–Calabrio organization to accelerate its CX Automation vision, unifying Verint’s enterprise automation and AI platform with Calabrio’s workforce engagement solutions and large customer-experience data set.
Verint (NASDAQ: VRNT) announced it won two TrustRadius 2026 Buyer’s Choice awards based on customer reviews, including top ratings in the Contact Center category and recognition for Workforce Management (WFM). The awards are based entirely on customer feedback collected by TrustRadius. Verint said the recognition reflects customers achieving stronger, faster and measurable AI-driven business outcomes and underscores the company’s focus on AI-powered CX automation for contact centers.
Verint (NASDAQ:VRNT) was named a Leader in Frost & Sullivan’s Frost Radar™: Voice of Customer Analytics, 2025 report on December 18, 2025.
The report highlights Verint’s 50+ AI-powered CX Automation bots, open interoperable platform, outcome-driven deployment model, and GenAI-driven automation that aims to deliver measurable business outcomes in weeks. Frost & Sullivan cited Verint’s strength in shifting VoC from reactive to predictive analytics, mining unstructured data at scale, and enabling hyper-personalization.
Customer example Budderfly noted real-time decisioning and measurable CSAT improvements after integrating Verint VoC. The company encouraged readers to download the Frost Radar report for full details.
Verint (NASDAQ: VRNT) celebrated customer achievements at the 2025 EMEA Inspire Awards in London on November 24, 2025. Winners from six EMEA countries were recognised across eight categories for CX Automation and AI outcomes, with awards highlighting stronger, faster and measurable results in employee and agent experience.
Top Platinum winners included BT Group, Groupe Orange, AXA Health, Philips, People's Partnership, Domestic & General, Sedgwick, and Novuna Consumer Finance.
Verint (NASDAQ: VRNT) was Certified™ as a Great Place To Work for the third consecutive year on November 20, 2025. Globally, 85% of employees said Verint is a great place to work and the company earned certification in 16 countries in 2025.
High scores included innovation, commitment to values, equality, work‑life balance and remote work; improvements were noted in agility and learning and development. CEO Dan Bodner highlighted the company’s culture and talent retention focus.
Verint (NASDAQ: VRNT) held Engage 2025 in Orlando and presented its Global Customer Awards recognizing organizations that used Verint CX automation and AI to improve customer and employee experience.
Awards covered five categories: Accelerated Insights with AI, Excellence in Elevating CX, Excellence in Elevating EX, Increased Agent Capacity, and Supercharged Self-Service. Winners included New York Life Group Benefit Solutions, CVS Aetna, Pilot Company with Five9, MSC Industrial Supply, and Volaris, among others. Judges were Robin Gareiss and Juanita Coley. Verint said winners demonstrated tangible AI-driven CX outcomes; more information is available at Engage25 and Verint.com.
Dialpad and Verint (NASDAQ: VRNT) announced a reseller partnership on October 22, 2025 to deliver enterprise-grade workforce management (WFM) integrated with Dialpad’s AI-powered communications platform.
The integration offers two options: Dialpad WFM for small-to-mid-size contact centers and Verint Open Platform for large, complex operations, with real-time agent status syncing, automation to replace manual entry, TimeFlex Bot schedule adjustments, and support for compliance across regions. The solution is available immediately to Dialpad Enterprise customers.
Verint (NASDAQ: VRNT) was named an AI Vision and Capability market leader and designated an “Enterprise Transformer” in the 2025 APAC Contact Centre CX Platforms with AI Buyers Guide published October 14, 2025.
The report evaluated 17 vendors, praising Verint’s mature AI agent portfolio, early AI strategy, Verint Open Platform, Engagement Data Hub with AI bots, strong customer base in regulated and high-volume sectors, and an expansive partner ecosystem across Asia Pacific.
Verint (NASDAQ: VRNT) announced the winners of its Global Customer Awards at the Engage 2025 conference in Orlando, Florida. The awards recognize organizations leveraging Verint's CX Automation solutions to achieve significant AI business outcomes across five categories: Accelerated Insights with AI, Excellence in Elevating CX, Excellence in Elevating EX, Increased Agent Capacity, and Supercharged Self-Service.
Notable winners include NY York Life Group Benefit Solutions (Platinum in Accelerated Insights with AI), CVS Aetna (Platinum in Excellence in Elevating CX), Pilot Company (Platinum in Excellence in Elevating EX), MSC Industrial Supply (Platinum in Increased Agent Capacity), and Volaris (Platinum in Supercharged Self-Service).
Verint (NASDAQ: VRNT), The CX Automation Company, recognized outstanding partners at its Engage 2025 conference in Orlando, Florida. The company honored various organizations across North and Latin America for their achievements in customer engagement and AI implementation.
Key winners include Five9 as Global Partner of the Year, Avaya as Global Transformational Partner of the Year, and Servion Global Services for the CX Automation & Innovation Award. Latin American recipients included Avaya, Belltech, Wittel, and Five9 for various achievements in customer experience automation.