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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
Verint (Nasdaq: VRNT) has announced the election of two new board members, Linda Crawford and Reid French, during its annual meeting held on June 17. Crawford has extensive experience in cloud software, previously serving at Salesforce and Helpshift. French, a seasoned software industry executive, formerly led Applied Systems, driving substantial revenue growth. Chairman and CEO Dan Bodner highlighted their SaaS expertise as a valuable addition to the board. Verint continues to enhance its customer engagement solutions leveraging AI and analytics.
Verint (Nasdaq: VRNT) reported its financial results for Q1 2022, ending April 30, 2021, achieving $201 million in revenue, an 8% year-over-year growth on a GAAP basis. The company experienced a net loss per share of ($0.04) on a GAAP basis, while diluted EPS was $0.44 non-GAAP. Key highlights include cloud revenue growth exceeding 35%, multi-year cloud wins totaling $34 million, and a notable registration increase of 40% for its Customer Engage Conference. The non-GAAP outlook for total revenue in the fiscal year is $860 million, with diluted EPS projected at $2.23.
Verint (NASDAQ: VRNT) announced that its AI and analytics solutions received perfect scores in 24 customer satisfaction categories according to DMG Consulting's 2021/2022 Interaction Analytics Product and Market Report. The report highlights Verint's substantial market share and year-over-year customer growth. Verint's analytics solutions excelled in product capabilities, effectiveness, and vendor satisfaction, particularly in areas such as AI, sentiment analysis, and support for remote agents. This recognition underscores Verint's commitment to enhancing customer experience through advanced analytics.
Verint (NASDAQ: VRNT) released new research indicating a shift in consumer banking habits, with users averaging 4.1 channels and Generation X averaging 5.3. The study highlights a growing popularity of micropayment apps, yet trust issues remain, especially among Baby Boomers. Significant reliance on digital banking solutions was observed, but 75% faced self-service failures. Notably, American Express and U.S. Bank reported increased customer satisfaction year-over-year. This ongoing evolution in customer engagement underscores the complexities banks must navigate to maintain satisfaction and loyalty.
Verint Systems Inc. (NASDAQ: VRNT) will hold a conference call on June 9, 2021, at 4:30 p.m. ET to discuss its first quarter financial results for the period ending April 30, 2021. An earnings press release will be issued post-market. The call will be accessible via telephone and webcast on Verint's Investor Relations page. Verint helps major brands enhance customer relationships through AI and analytics, positioning itself as a leader in customer engagement solutions.
Verint (NASDAQ: VRNT) has announced a series of events for June focusing on enhancing customer engagement in the banking and government sectors. Key discussions will cover community technology's evolution, cross-departmental customer experience strategies, and approaches to citizen engagement post-COVID. Notable events include a webinar on transforming citizen engagement and a session on AI-driven insights for customer interactions. Verint aims to assist organizations in improving their customer service capabilities amidst changing expectations.
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Verint (Nasdaq: VRNT) has announced that TELUS International has upgraded to the latest version of Verint Workforce Engagement, integrated with Google Cloud. This upgrade supports approximately 30,000 TELUS team members and enhances customer experience through advanced analytics and insights. The swift deployment, completed remotely during the COVID-19 pandemic, significantly reduced implementation time. Verint's partnership with TELUS and Google Cloud aims to provide a world-class platform empowering remote workforce management, ensuring flexibility and real-time operational insights.
Verint (NASDAQ: VRNT) is showcasing its latest AI and analytics innovations at the Engage21 customer conference, held May 19-21. Key offerings include Real-Time Agent Assist, Contextual Knowledge, and Verint Intelligent Virtual Assistant. These solutions empower employees with real-time guidance, enhancing productivity by 2.4 times and reducing service costs by 11.5 times, according to Aberdeen Research. Verint aims to address the Engagement Capacity Gap faced by organizations post-COVID, enabling better customer engagement.
Verint (Nasdaq: VRNT) announces participation in several virtual investor meetings slated for May. Key events include the Needham’s 16th Annual Technology and Media Conference on May 17, the Oppenheimer’s 22nd Annual Israeli Conference on May 24, and the JP Morgan’s 49th Annual Global Technology, Media and Communications Conference on May 25. Interested parties are advised to contact their broker’s sales representative for meeting arrangements. Verint is recognized for helping leading brands enhance customer relationships through its innovative Customer Engagement solutions.