Verint Sys Stock Price, News & Analysis

Verint Systems Inc (NASDAQ: VRNT) will conduct a conference call on March 31, 2021, at 4:30 p.m. ET to discuss its fourth quarter and full-year financial results for the year ended January 31, 2021. An earnings press release will be issued post-market closure on the same day. This call will be accessible via live webcast on Verint's Investor Relations page and through telephone. The company's focus on enhancing customer engagement through AI and analytics is highlighted, as it serves over 85 of the Fortune 100 companies.

Verint (NASDAQ: VRNT) has launched two webinar series focused on future work trends and the recent Verint Experience Index (VXI) retail report results. The webinars include a three-part series on building enduring customer relationships amidst evolving consumer demands, commencing on March 11. Key discussions will cover workforce trends, customer purchase behaviors during the pandemic, and retail communication strategies. Verint's findings reveal significant changes in consumer behavior, such as the popularity of curbside pickup, indicating a shift in retail dynamics.

Verint (Nasdaq: VRNT) released its Experience Index report, highlighting customer satisfaction rankings of major retailers. Costco leads with the highest trust (86.5) and recommendation scores (87.4), while Amazon excels in online purchasing satisfaction (87.7). The study, conducted during the holiday season, emphasizes the importance of customer experience, revealing that satisfied customers show significantly higher purchase intent. Retailers focused on digital transformation and effective fulfillment methods are noted as outperformers. The report surveyed 6,462 respondents, providing insights into consumer behaviors and preferences.

Verint (NASDAQ: VRNT) has been recognized as a market leader in Intelligent Virtual Assistants (IVAs) by multiple industry evaluations. Opus Research highlighted its top scores in Features, Technology, and Integration. Kisaco Research also ranked Verint first in its Leadership Chart, emphasizing its comprehensive feature set. Additionally, DMG Consulting noted high customer satisfaction for Verint's AI capabilities. The reports reflect Verint's ability to enhance customer interactions and operational efficiency through advanced AI technologies.

Research by Verint (NASDAQ: VRNT) reveals that only 50% of business leaders feel prepared for future customer engagement challenges, while 82% expect these challenges to grow in 2021. A survey involving over 2,000 global leaders highlighted a widening Engagement Capacity Gap, exacerbated by COVID-19. Key concerns include understanding changing customer behaviors (94%) and managing increased interaction volumes (88%). Despite recognition of the importance of cloud-based solutions, 30% of leaders cut investments in related technologies last year. Verint introduces new resources to address these urgent needs.

Verint Systems Inc. (NASDAQ: VRNT) announces a series of webinars addressing evolving customer engagement challenges in 2021. The discussions will focus on bridging the resource gap organizations face in meeting growing customer expectations. Key speakers include Ryan Hollenbeck and Jen Snell, who will explore new AI tools and strategies for enhancing customer retention and satisfaction. Verint aims to help organizations navigate the digital transformation landscape and improve their customer engagement strategies, emphasizing the importance of effective tools in contact centers.

Verint Systems Inc. (Nasdaq: VRNT) and 8x8, Inc. (NYSE: EGHT) announced a partnership to integrate cloud workforce management applications and cloud contact center solutions aimed at mid-market and enterprise businesses globally. The collaboration will allow customers to optimize contact center operations and enhance customer engagement through deep integrations of their platforms. Urban Outfitters highlighted the benefits of the integration, emphasizing improved real-time data access for better customer experience management.