Verizon Business Ranked #1 in Customer Satisfaction by JD Power for Large Enterprise & Medium Business Internet Service

Rhea-AI Summary

Verizon (NYSE: VZ) reported that Verizon Business was ranked #1 in customer satisfaction for both Large Enterprise and Medium Business segments in the JD Power 2026 U.S. Business Internet Satisfaction Study℠. The rankings are based on responses from 4,091 business internet customers surveyed from March through May 2026.

According to Verizon, the study showed a 12-point cross-industry decline in large-enterprise performance and reliability scores, while Verizon Business achieved top marks in Performance and Reliability for both segments. Verizon Business ranked #1 in five of seven factors for Large Enterprise and across all seven factors for Medium Business, supported by offerings such as 5G Business Internet, Fios Business Internet, Verizon AI Connect and Managed Network Services.

Positive

• #1 JD Power 2026 rankings for customer satisfaction in Large Enterprise and Medium Business internet segments
• Top satisfaction scores drawn from 4,091 surveyed business internet customers between March and May 2026

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• None.

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As AI data demands redefine reliability metrics, Verizon Business moves up to #1 spot in both the Large Enterprise and Medium Business segments

NEW YORK, Aug. 26, 2026 (GLOBE NEWSWIRE) -- Evolving artificial intelligence initiatives and real-time data tools are placing unprecedented strain on customer networks, challenging industry-wide satisfaction metrics for large enterprises. Amidst this growing complexity, Verizon Business has answered the call, unseating a multi-year incumbent to claim the #1 ranking in customer satisfaction for both Large Enterprises and Medium Business segments in the JD Power 2026 U.S. Business Internet Satisfaction Study^℠.¹

According to the study, heightened customer sensitivity to downtime contributed to a 12-point cross-industry drop in large-enterprise performance and reliability metrics. In the face of these challenges, Verizon Business bucked the trend, ascending to the top spot through its customer-centric focus on meeting enterprises’ most demanding data needs. The #1 rankings are based on responses from 4,091 business internet customers surveyed from March through May 2026, including top marks for Verizon in the Performance and Reliability category for both the Large Enterprise and Medium Business segments.

“In an era where AI and high-stakes data demands require heightened resilience, this recognition shows that our network performance sets the industry benchmark,” said Massimo Peselli, Chief Revenue Officer, Global Enterprise and Public Sector for Verizon Business. “As the industry continues to transform, Verizon Business is delivering the reliability that allows the world’s largest and fastest growing organizations to embrace innovation and technological evolution.”

Verizon Business’ internet products and services include 5G Business Internet (wireless internet connectivity), Fios Business Internet (fiber-based connectivity solutions), Verizon AI Connect (AI network infrastructure and connectivity), Managed Network Services (diverse global IT services), and more.

The study evaluates customer experiences across seven key factors: performance and reliability; cost of service; communications; sales representatives; billing; digital account management; and customer support.

Verizon Business outperformed providers in the large enterprise and medium business segments, earning the top ranking across key categories:

• Large Enterprise (500+ employees): Ranked #1 in Performance and Reliability, Billing, Communications, Sales Representatives, and Customer Support.
• Medium Business (20–499 employees): Ranked #1 across all seven measured factors, including Cost of Service and Digital Account Management.

To learn more about Verizon’s award-winning business internet and connectivity solutions, visit verizon.com/business/products/internet.

This announcement was originally published by Verizon. Read the original press release.

¹Verizon received the highest score among both large enterprises and medium businesses in the JD Power 2026 U.S. Business Internet Satisfaction Study of business customers’ satisfaction with their internet services. Visit jdpower.com/awards for more details.

Media contact:
Matthew Conte
Phone Number
(917) 848-3040
Email
matthew.conte@verizon.com

FAQ

What JD Power recognition did Verizon Business (VZ) receive in August 2026?

Verizon Business was ranked #1 in customer satisfaction for both Large Enterprise and Medium Business internet segments. According to Verizon, this comes from the JD Power 2026 U.S. Business Internet Satisfaction Study℠ of business customers’ satisfaction with their internet services.

How many customers were surveyed in the JD Power 2026 study cited by Verizon (VZ)?

The JD Power 2026 U.S. Business Internet Satisfaction Study℠ surveyed 4,091 business internet customers. According to Verizon, responses were collected from March through May 2026 and formed the basis for the #1 satisfaction rankings in large enterprise and medium business segments.

In which categories did Verizon Business (VZ) rank #1 for large enterprises in 2026?

Verizon Business ranked #1 in Performance and Reliability, Billing, Communications, Sales Representatives and Customer Support for large enterprises. According to Verizon, these results reflect satisfaction among organizations with 500 or more employees using its business internet services.

How did Verizon Business (VZ) perform for medium business internet satisfaction in the 2026 JD Power study?

Verizon Business ranked #1 across all seven measured factors for medium businesses in 2026. According to Verizon, this includes Performance and Reliability, Cost of Service, Communications, Sales Representatives, Billing, Digital Account Management and Customer Support for companies with 20–499 employees.

What market conditions did Verizon (VZ) highlight around the 2026 JD Power internet rankings?

Verizon highlighted that AI initiatives and real-time data tools are straining networks and increasing downtime sensitivity. According to Verizon, these pressures contributed to a 12-point cross-industry drop in large-enterprise performance and reliability, while Verizon Business still achieved the top satisfaction rankings.

Which Verizon (VZ) business internet products are linked to its 2026 JD Power satisfaction results?

Verizon associates its rankings with offerings like 5G Business Internet, Fios Business Internet, Verizon AI Connect and Managed Network Services. According to Verizon, these products support performance, reliability and managed connectivity for large enterprises and medium businesses across evolving AI and data demands.