Crexendo Stock Price, News & Analysis

Crexendo, Inc. (NASDAQ: CXDO) is a software technology company that focuses on cloud communications and related services. According to company disclosures and recent press releases, Crexendo is a premier provider of cloud communication platform software and unified communications as a service (UCaaS), with offerings that span voice, video, contact center capabilities, and managed IT services tailored to businesses of many sizes.

The company is classified under the Computer Systems Design Services industry within the broader Professional, Scientific, and Technical Services sector. Its stock is listed on the NASDAQ under the ticker symbol CXDO. Filings with the U.S. Securities and Exchange Commission identify Crexendo, Inc. as a Nevada corporation.

Business Model and Segments

Based on information provided in public descriptions, Crexendo operates through two main business segments:

• Cloud Telecommunications – This segment focuses on cloud communications for business customers. It includes hardware and software that enable unified communication solutions using IP or cloud technology over high-speed internet connections. The segment is described as the primary contributor to the company’s revenue.
• Software Solutions – This segment is involved in software licenses, software maintenance support, and professional services. It generates subscription and maintenance support revenue from customer support and other supportive services. The company also notes that it offers warranties on its products.

Across these segments, Crexendo positions itself as a provider of cloud communications, UCaaS, call center and contact center capabilities, collaboration services, and other cloud business services. Public statements emphasize that the company’s cloud communications software platform supports millions of end users globally through a network of platform subscribers and a direct retail offering.

Cloud Communication Platform and UCaaS

Crexendo describes its core offering as a cloud communication platform that supports UCaaS. Its platform is used for business communications that include voice, video, and contact center functions. Press releases repeatedly refer to the platform as AI-enhanced and note that it supports over seven million end users globally, served through an extensive network of hundreds of cloud communication platform software subscribers as well as direct customers.

The company highlights that its platform is used by service providers and organizations that want to modernize communications infrastructure with scalable and flexible cloud-based technology. Crexendo’s communications software is also associated with session-based pricing, which is described in public materials as an approach that differs from traditional seat-based structures and is intended to give service providers more flexibility in how they license and deploy services.

AI-Enhanced Capabilities and CAIRO

Crexendo has publicly emphasized the integration of artificial intelligence into its platform. A recent announcement introduced CAIRO (Crexendo's AI Receptionist and Orchestrator), described as an intelligent, always-on AI phone agent for the Crexendo cloud business communications platform. According to the company, CAIRO:

• Greets, routes, and assists callers with human-like precision.
• Combines conversational AI, voice automation, and business-specific knowledge.
• Handles routine inquiries, automates call workflows, and escalates conversations to live agents when needed.

The company states that CAIRO is designed for simplicity and flexibility. Businesses can assign CAIRO to phone numbers, customize its voice and personality, and train it using existing websites, FAQs, or uploaded documents. The feature set described includes intelligent call routing and escalation, automated appointment scheduling with integrations to Microsoft Outlook 365 and Google Calendar, multilingual support, real-time notifications based on trigger keywords, analytics on call traffic and caller intent, intent-based call filtering, rogue caller detection, automated confirmations and reminders via text, and plug-and-play agent templates for deployment.

Global User Base and Partner Ecosystem

Crexendo’s public communications highlight a large and growing user base on its platform. Press releases state that its solutions support over seven million end users globally, and that this growth is achieved through a network of more than two hundred cloud communication platform software subscribers and a direct retail channel.

The company also emphasizes a broad ecosystem of service providers, technology partners, and integration partners. For example, Crexendo has announced partnerships with organizations such as:

• Gamma Communications – A strategic cooperation intended to align Gamma’s communications footprint with Crexendo’s NetSapiens UCaaS platform to support international growth for service providers, using Oracle Cloud Infrastructure (OCI) as a cloud foundation.
• NUSO – A preferred carrier relationship that allows Crexendo platform licensees to offer cloud communications capabilities over NUSO’s global delivery network, with service delivery in numerous countries.
• Dubber – An integration partner that adds secure, compliant multi-channel voice recording and AI-powered conversation intelligence to the NetSapiens platform.
• SNOM – A VoIP hardware partner and recurring sponsor of Crexendo’s NetSapiens Platform User Group Meeting, with devices that integrate with the NetSapiens platform.

These relationships are presented by the company as part of an ecosystem that supports service providers and enterprises using the Crexendo platform.

NetSapiens Platform and User Group Meetings

Crexendo’s NetSapiens platform is frequently referenced in its news releases as the foundation of its cloud communications offering. The platform is described as an agile, API-first UCaaS platform that supports millions of global end users and is deployed by service providers who license the technology.

The company hosts an annual NetSapiens Platform User Group Meeting (UGM), a multi-day event that brings together cloud communications service providers, technology innovators, ecosystem partners, sponsors, and industry analysts. Public announcements note that the UGM features panels and product sessions focused on AI-driven solutions and the future of unified communications and cloud contact center technology. Crexendo has reported record participation levels and sold-out sponsorships for recent UGMs, which it presents as evidence of strong engagement from its partner community.

Awards, Recognition, and Third-Party Validation

Crexendo highlights multiple forms of external recognition in its communications. For example, the company has reported:

• Recognition in G2 Winter 2026 Reports for VoIP, UCaaS, Contact Center, and Customer Communications Management, including 42 awards and top rankings in categories such as Best Usability, Best Results, Best Relationship, and Highest User Adoption.
• #1 ratings for Generative AI and AI Text Generation features in G2 reports, as well as #1 satisfaction ratings for capabilities such as Native VoIP, CCaaS option, Voicemail to Email, and Voicemail to SMS.
• Long-running streaks of high rankings on G2 for Quality of Support, Ease of Doing Business With, Ease of Use, Best Meets Requirements, and Users Most Likely to Recommend.
• Recognition in G2 Momentum Grid Reports as a top-trending provider in several categories.

In addition, Crexendo has referenced industry recognition from organizations such as Frost & Sullivan, as noted in its proxy materials, in connection with awards related to cloud communications strategy and growth. The company’s communications also note high customer ratings on review platforms.

Financial Reporting and Profitability

Crexendo provides detailed financial information in its SEC filings and earnings press releases. For example, the company’s report on its third quarter of 2025 includes data on total revenue, service revenue, software solutions revenue, product revenue, operating expenses, net income, non-GAAP net income, EBITDA, adjusted EBITDA, cash and cash equivalents, and cash flows from operating and financing activities. The company also discusses revenue growth rates and profitability trends in its management commentary.

In its proxy statement, Crexendo notes a history of achieving GAAP profitability over multiple consecutive quarters and non-GAAP net income over an extended period. These references are presented by the company as indicators of its financial performance and its approach to profitable growth.

Corporate Governance and Shareholder Matters

Crexendo’s SEC filings provide information on its corporate governance structure and shareholder matters. A recent Form 8-K describes the results of the company’s annual meeting of stockholders, including the election of directors, advisory approval of executive compensation, the advisory vote on the frequency of “say on pay” votes, and the ratification of the company’s independent registered public accounting firm.

The company’s definitive proxy statement outlines the agenda for the annual meeting, voting procedures, and the role of the Board of Directors. It also addresses matters such as the record date for voting, the number of shares outstanding, and the process for submitting proxies and revoking them.

Regulatory Filings and Transparency

Crexendo regularly files Form 10-K, Form 10-Q, and Form 8-K with the SEC. The company’s news releases explicitly direct investors to its Form 10-K for the year ended December 31, 2024 and subsequent Form 10-Q filings for a more detailed discussion of risk factors that may affect operations and results. Several Form 8-K filings reference the posting of investor presentations, the announcement of financial results, and changes related to directors and officers.

These filings and disclosures provide investors with information on Crexendo’s financial condition, risk profile, governance, and strategic direction as described by the company.

Investor Considerations

Investors researching CXDO stock can use Crexendo’s public statements and SEC filings to understand its role in the cloud communications and UCaaS market, its AI-enhanced platform capabilities, its partner ecosystem, and its financial performance. The company positions its platform as serving millions of global end users through service providers and direct customers, with a focus on cloud-based communications technology and related software solutions.

Frequently Asked Questions about Crexendo (CXDO)

• What does Crexendo, Inc. do?
  

  Crexendo, Inc. is a software technology company that provides cloud communication platform software and UCaaS offerings, including voice, video, contact center, and managed IT services tailored to business customers. It also offers software solutions related to cloud communications and business services.

• How does Crexendo generate revenue?
  

  According to company descriptions, Crexendo operates through a cloud telecommunications segment and a software solutions segment. The cloud telecommunications segment provides hardware, software, and unified communication solutions using IP or cloud technology, while the software solutions segment generates revenue from software licenses, software maintenance support, professional services, and subscription and maintenance support revenue from customer support and other supportive services.

• What is CAIRO in the context of Crexendo’s platform?
  

  CAIRO (Crexendo's AI Receptionist and Orchestrator) is described by the company as an intelligent, always-on AI phone agent for the Crexendo cloud business communications platform. It greets, routes, and assists callers, automates call workflows, handles routine inquiries, and escalates calls to live agents when needed. It includes features such as intelligent call routing, appointment scheduling via integrations with Microsoft Outlook 365 and Google Calendar, multilingual support, analytics, and automated notifications.

• How many users does the Crexendo platform support?
  

  Crexendo states in its public communications that its solutions support over seven million end users globally. These users are served through an extensive network of cloud communication platform software subscribers and the company’s direct retail offering.

• What is the NetSapiens platform?
  

  The NetSapiens platform is Crexendo’s UCaaS and cloud communications platform referenced in multiple press releases. It is described as an agile, API-first platform used by service providers and supporting millions of end users worldwide. The platform underlies many of the company’s cloud communication services and is a focus of its annual User Group Meeting.

• What types of partnerships has Crexendo announced?
  

  Crexendo has publicly announced partnerships with companies such as Gamma Communications, NUSO, Dubber, and SNOM. These partnerships relate to areas including international expansion for service providers, preferred carrier services, secure and compliant voice recording with AI insights, and VoIP hardware that integrates with the NetSapiens platform.

• Where can investors find more detailed risk information about Crexendo?
  

  Crexendo’s press releases direct investors to the company’s Form 10-K for the year ended December 31, 2024 and its Form 10-Q filings with the SEC for detailed discussions of risk factors that may affect its operations and results.

• Is Crexendo focused on AI in its product strategy?
  

  Public statements from Crexendo emphasize AI-enhanced capabilities within its cloud communications platform, including features such as CAIRO and AI-powered functions recognized in third-party reports like G2’s rankings for Generative AI and AI Text Generation. The company describes AI as a significant element of its platform development.