Citizens Financial Q3 profit rises 29% to $636M

Q: How much is CFG's quarterly dividend?

The board declared a quarterly common dividend of $0.52 per share, up $0.06, or 13%, from the prior quarter. It is payable November 13, 2026, to shareholders of record October 30, 2026.

The board declared a 13% dividend increase to $0.52 per share and raised repurchase-program capacity to $1.95 billion.

Filing Impact

(High)

Filing Sentiment

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Form Type

8-K

Rhea-AI Filing Summary

Citizens Financial Group (CFG) reported third-quarter 2026 net income of $636 million, up 29% year over year, and diluted earnings per share of $1.41, up 34%. Total revenue was $2.322 billion, up 10%, and net interest income was $1.675 billion, up 13%. Return on average tangible common equity was 15.1%, compared with 11.7% a year earlier. Net charge-offs were 0.37% of average loans and leases, versus 0.46%; the provision for credit losses was $125 million, compared with $154 million.

Tangible book value per common share was $35.78, down 6.6% from the prior quarter. Citizens attributed the decline to the negative impact of higher long-term rates on its investment securities and swap portfolios.

The board declared a quarterly common dividend of $0.52 per share, up $0.06, or 13%, from the prior quarter, payable November 13, 2026, to shareholders of record October 30, 2026. The board also increased common share repurchase program capacity to $1.95 billion, $1.3 billion above the $650 million of capacity remaining under the prior June 2025 authorization.

3 points · 0 major

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It reads the document as published, with the same rules for every company, and it does not look at what the market expected or at how the stock traded, so a point can be objectively good on a day the stock falls.

Rhea-AI Sentiment measures something else, the tone of the wording.

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0 major · 1 point

How the balance works

Positive

Moderate pointNet income reached $636 million, up 29% year over year.
Moderate pointRevenue reached $2.322 billion, up 10% year over year.
Moderate pointThe quarterly common dividend increased 13% to $0.52 per share.

Negative

Moderate pointTangible book value per common share fell 6.6% quarter over quarter to $35.78.

Filing Explained

Citizens reports $125 million of common-share repurchases in the third quarter, which is completed activity; the board separately set program capacity at $1.95 billion, not a reported purchase amount.

8-K Event Classification

3 items: 2.02, 7.01, 9.01

3 items

Item 2.02 Results of Operations and Financial Condition Financial

Disclosure of earnings results, typically an earnings press release or preliminary financials.

Item 7.01 Regulation FD Disclosure Disclosure

Material non-public information disclosed under Regulation Fair Disclosure, often investor presentations or guidance.

Item 9.01 Financial Statements and Exhibits Exhibits

Financial statements, pro forma financial information, or exhibit attachments filed with this report.

Key Figures

Net income: $636 million Diluted earnings per share: $1.41 Total revenue: $2.322 billion +4 more

7 metrics

Net income $636 million Third quarter 2026; up 29% year over year.

Diluted earnings per share $1.41 Third quarter 2026; up 34% year over year.

Total revenue $2.322 billion Third quarter 2026; up 10% year over year.

Net interest income $1.675 billion Third quarter 2026; up 13% year over year.

Quarterly common dividend $0.52 per share Declared for payment November 13, 2026; up 13% from the prior quarter.

Common share repurchase program capacity $1.95 billion Capacity after the board's increase.

Tangible book value per common share $35.78 Third quarter 2026; down 6.6% from the prior quarter.

Key Terms

Return on average tangible common equity, Pre-provision profit, Net interest margin, FTE, Allowance for credit losses, +1 more

5 terms

Return on average tangible common equity financial

"Return on average tangible common equity (non-GAAP)"

A profitability ratio that shows how much profit common shareholders earn from the bank’s tangible equity — the shareholder capital left after removing goodwill, intangible assets and preferred stock — averaged over a period. Investors use it like a yield on the company’s real, hard capital to judge how efficiently management turns those tangible resources into earnings and to compare returns across banks or over time.

Pre-provision profit financial

"Pre-provision profit (non-GAAP)"

Net interest margin, FTE financial

"Net interest margin on an FTE basis (non-GAAP)"

Allowance for credit losses financial

"Allowance for credit losses to loans and leases"

Allowance for credit losses is a reserve set aside by a financial institution to cover potential losses from borrowers who may not repay their loans. It acts like a safety net, helping the institution prepare for loans that might turn sour. For investors, it signals how cautious the institution is about the quality of its loans and potential risks to its financial health.

Common equity tier 1 capital ratio financial

"Common equity tier 1 capital ratio"

A bank’s common equity tier 1 (CET1) capital ratio measures the size of its strongest loss-absorbing capital—mainly common shares and retained earnings—relative to the bank’s assets after adjusting those assets for how risky they are (riskier loans count more). Think of it as the safety cushion compared with the weight of risky business; investors use it to judge a bank’s ability to survive losses, meet rules, and sustain dividends or growth.

Earnings Snapshot

Net income: $636 million

Third quarter 2026

Net income $636 million up 29% year over year

Diluted earnings per share $1.41 up 34% year over year

Total revenue $2.322 billion up 10% year over year

Net interest income $1.675 billion up 13% year over year

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What were CFG's third-quarter 2026 earnings?

Citizens Financial Group reported third-quarter 2026 net income of $636 million and diluted earnings per share of $1.41. Net income increased 29% and diluted earnings per share increased 34% year over year.

How much is CFG's quarterly dividend?

The board declared a quarterly common dividend of $0.52 per share, up $0.06, or 13%, from the prior quarter. It is payable November 13, 2026, to shareholders of record October 30, 2026.

How much repurchase-program capacity did CFG authorize?

The board increased common share repurchase program capacity to $1.95 billion, $1.3 billion above the $650 million of capacity remaining under the prior June 2025 authorization.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Available on EDGAR 10/16/2026 - 06:35 AM EDT Accepted by SEC EDGAR 10/16/2026 - 06:34 AM EDT

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): October 16, 2026

(Exact name of the registrant as specified in its charter)


Delaware		001-36636	05-0412693
(State or Other Jurisdiction of Incorporation)		(Commission File Number)	(I.R.S. Employer Identification Number)

One Citizens Plaza
Providence,	RI		02903
(Address of principal executive offices)			(Zip Code)

Registrant’s telephone number, including area code: (203) 900-6715

Not Applicable

(Former name or former address, if changed since last report.)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common stock, $0.01 par value per share	CFG	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E	CFG PrE	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 7.375% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series H	CFG PrH	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.500% Fixed-Rate Reset Non-Cumulative Perpetual Preferred Stock, Series I	CFG PrI	New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 under the Securities Act (17 CFR 230.405) or Rule 12b-2 under the Exchange Act (17 CFR 240.12b-2).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02 Results of Operations and Financial Condition.

On October 16, 2026, Citizens Financial Group, Inc. (the “Company”) issued a press release announcing its third quarter 2026 earnings and posted on its website the press release and a financial supplement. Copies of the press release and financial supplement are being furnished as Exhibits 99.1 and 99.3, respectively.

Item 7.01 Regulation FD Disclosure.

For the benefit of investors, the Company has posted on its website an investor presentation in connection with its earnings conference call. A copy of the investor presentation is being furnished as Exhibit 99.2.

The information in this Form 8-K and Exhibits attached hereto are being furnished pursuant to Items 2.02 and 7.01, respectively, and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, nor shall this information be deemed incorporated by reference into any filings under the Securities Act of 1933, as amended.

Item 9.01 Financial Statements and Exhibits.


	Exhibit Number	Description

(d)	Exhibit 99.1	Citizens Financial Group, Inc. press release dated October 16, 2026

	Exhibit 99.2	Citizens Financial Group, Inc. earnings release presentation issued October 16, 2026

	Exhibit 99.3	Citizens Financial Group, Inc. financial supplement for third quarter 2026

	Exhibit 104	Cover Page Interactive Data File (embedded within the Inline XBRL document)

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.


CITIZENS FINANCIAL GROUP, INC.

By:						/s/ Aunoy Banerjee
						Aunoy Banerjee
						Executive Vice President and Chief Financial Officer

Date: October 16, 2026

Citizens Financial Group, Inc. Reports Third Quarter 2026 Net Income of

$636 million, up 29% YoY, and EPS of $1.41, up 34% YoY and 8% QoQ

ROTCE of 15.1%; Dividend raised 13%

Positive Operating Leverage of 5.3% YoY


	Key Financial Data	3Q26			2Q26			3Q25			Third Quarter 2026 Highlights

Income Statement	($s in millions)										■EPS of $1.41; ROTCE of 15.1% –Continued strong Private Bank progress, contributing $0.16 to EPS ■PPNR of $929 million, up 4.5% QoQ, up 18.6% YoY –NII up 2.7% QoQ, with NIM up 2 bps to 3.19%; NII up 13% YoY, with NIM up 19 bps –Fees down 1% QoQ reflecting lower Mortgage and Capital Markets, partially offset by record Wealth; up 2.7% YoY –Positive operating leverage of 1.8% QoQ and 5.3% YoY ■Average loans up 1% QoQ, with growth led by Private Bank and retail; up 0.5% QoQ on a spot basis ■Credit continues to be broadly favorable; net charge-offs of 37 bps, stable QoQ; ACL coverage of 1.47% ■Average and spot deposits broadly stable QoQ –Private Bank spot deposits of $18.5 billion, up ~$750 million, or 4%, QoQ –Total deposit costs well controlled, up 3 bps QoQ ■Strong liquidity profile; spot LDR of 80.0% ■Strong CET1 ratio of 10.5% ■TBV/share of $35.78, down 6.6% QoQ
	Total revenue	$	2,322		$	2,283		$	2,118
	Pre-provision profit	929			889			783

	Provision for credit losses	125			134			154

	Net income	636			587			494






Balance Sheet & Credit Quality	($s in billions)
	Period-end loans and leases	$	148.2		$	147.5		$	140.9
	Average loans and leases	147.4			146.1			140.0
	Period-end deposits	185.2			185.6			180.0
	Average deposits	183.7			183.6			176.0
	Loan-to-deposit ratio (spot)	80.0		%	79.5		%	78.3		%

	NCO ratio	0.37		%	0.37		%	0.46		%

Financial Metrics	Diluted EPS	$	1.41		$	1.30		$	1.05

	ROTCE	15.1		%	13.9		%	11.7		%

	Net interest margin, FTE	3.19			3.17			3.00
	Efficiency ratio	60.0			61.1			63.0

	CET1	10.5		%	10.4		%	10.7		%
	TBV/Share	$	35.78		$	38.29		$	36.73


Comments from Chairman and CEO Bruce Van Saun

“We continued to deliver attractive revenue and earnings growth in the third quarter, notwithstanding significant volatility in the external environment,” said Chairman and CEO Bruce Van Saun. “We remain focused on executing our strategic initiatives, advancing our AI, technology and cybersecurity agenda, and attracting great talent. We remain confident in our positioning and outlook for Q4 and for 2027.”

Citizens also announced today that its board of directors declared a quarterly common stock dividend of $0.52 per share, a $0.06, or 13%, increase compared with the prior quarter. The dividend is payable on November 13, 2026 to shareholders of record at the close of business on October 30, 2026. In addition, Citizens announced today that its board of directors increased

Citizens Financial Group, Inc.

the capacity of its common share repurchase program to $1.95 billion, an increase of $1.3 billion above the $650 million of capacity currently remaining under the prior June 2025 authorization.

Earnings highlights(1):


	Quarterly Trends
										3Q26 change from
($s in millions, except per share data)	3Q26			2Q26			3Q25			2Q26					3Q25
Earnings										$/bps/%			%		$/bps/%			%
Net interest income	$	1,675		$	1,631		$	1,488		$	44		3	%	$	187		13	%
Noninterest income	647			652			630			(5)			(1)		17			3
Total revenue	2,322			2,283			2,118			39			2		204			10
Noninterest expense	1,393			1,394			1,335			(1)			—		58			4
Pre-provision profit	929			889			783			40			4		146			19
Provision for credit losses	125			134			154			(9)			(7)		(29)			(19)

Net income	636			587			494			49			8		142			29
Preferred dividends/other(2)	37			33			37			4			12		—			—
Net income available to common stockholders	$	599		$	554		$	457		$	45		8	%	$	142		31	%



Average common shares outstanding
Basic (in millions)	421.1			422.9			431.4			(1.7)			—		(10.2)			(2)
Diluted (in millions)	425.7			426.7			435.5			(1.0)			—		(9.8)			(2)
Diluted earnings per share	1.41			1.30			1.05			0.11			8		0.36			34

Performance metrics
Net interest margin	3.18		%	3.16		%	2.99		%	2		bps			19		bps
Net interest margin, FTE	3.19			3.17			3.00			2					19
Effective income tax rate	20.9			22.3			21.4			(143)					(52)

Efficiency ratio	60.0			61.1			63.0			(110)					(305)



Return on average tangible common equity	15.1			13.9			11.7			117					333


Return on average total tangible assets	1.13		%	1.06		%	0.93		%	7		bps			20		bps

Capital adequacy(3,4)
Common equity tier 1 capital ratio	10.5		%	10.4		%	10.7		%
Total capital ratio	13.7			13.6			13.9
Tier 1 leverage ratio	9.2			9.2			9.4
Tangible common equity ratio	6.7			7.2			7.4
Allowance for credit losses to loans and leases	1.47		%	1.48		%	1.56		%	(1)		bps			(9)		bps
Asset quality(4)
Nonaccrual loans and leases to loans and leases	0.99		%	0.97		%	1.08		%	2		bps			(9)		bps
Allowance for credit losses to nonaccrual loans and leases	149			152			145			(3)		%			4		%
Net charge-offs as a % of average loans and leases	0.37		%	0.37		%	0.46		%	—		bps			(9)		bps

(1) Unless otherwise noted, references to balance sheet items are on an average basis, loans exclude loans held for sale, earnings per share

represent fully diluted per common share and references to NIM are on a FTE basis.

(2) 3Q26 and 3Q25 include preferred stock early redemption costs of $4 million and $5 million, respectively.

(3) Current reporting-period regulatory capital ratios are preliminary.

(4) Capital adequacy and asset-quality ratios calculated on a period-end basis, except net charge-offs.

Citizens Financial Group, Inc.

Consolidated balance sheet summary(1):


										3Q26 change from
($s in millions)	3Q26			2Q26			3Q25			2Q26					3Q25
										$/bps			%		$/bps			%
Total assets	$	234,464		$	233,836		$	222,747		$	628		—	%	$	11,717		5	%
Total loans and leases	148,227			147,491			140,870			736			—		7,357			5
Total loans held for sale	884			1,458			1,334			(574)			(39)		(450)			(34)
Deposits	185,228			185,620			180,011			(392)			—		5,217			3

Stockholders' equity	25,162			26,183			25,829			(1,021)			(4)		(667)			(3)
Stockholders' common equity	22,952			24,072			23,718			(1,120)			(5)		(766)			(3)
Tangible common equity	$	15,070		$	16,185		$	15,848		$	(1,115)		(7)	%	$	(778)		(5)	%
Loan-to-deposit ratio (period-end)(2)	80.0		%	79.5		%	78.3		%	56		bps			176		bps
Loan-to-deposit ratio (average)(2)	80.2		%	79.6		%	79.6		%	62		bps			63		bps


(1) Represents period-end unless otherwise noted.
(2) Excludes loans held for sale.

Citizens Financial Group, Inc.

Discussion of results:


Net interest income										3Q26 change from
($s in millions)	3Q26			2Q26			3Q25			2Q26					3Q25
										$/bps			%		$/bps			%
Interest income:
Interest and fees on loans and leases and loans held for sale	$	2,056		$	1,994		$	1,928		$	62		3	%	$	128		7	%
Investment securities	462			446			433			16			4		29			7
Interest-bearing deposits in banks	103			103			97			—			—		6			6
Total interest income	$	2,621		$	2,543		$	2,458		$	78		3	%	$	163		7	%
Interest expense:
Deposits	$	767		$	747		$	816		$	20		3	%	$	(49)		(6)	%


Short-term borrowed funds	12			9			5			3			33		7			140
Long-term borrowed funds	167			156			149			11			7		18			12
Total interest expense	$	946		$	912		$	970		$	34		4	%	$	(24)		(2)	%
Net interest income	$	1,675		$	1,631		$	1,488		$	44		3	%	$	187		13	%

Net interest margin, FTE	3.19		%	3.17		%	3.00		%	2		bps			19		bps


Third quarter 2026			vs.			second quarter 2026

Net interest income of $1.7 billion increased 2.7%, reflecting a higher net interest margin along with a 1% increase in average interest-earning assets.

•Net interest margin of 3.19% increased 2 basis points, reflecting the benefit of lower terminated swap impacts and fixed-rate asset repricing, partially offset by increased funding costs.

•Interest-bearing deposit costs increased 5 basis points to 2.13%; total deposit costs increased 3 basis points to 1.66%; total cost of funds increased 3 basis points to 1.88%.


Third quarter 2026			vs.			third quarter 2025

Net interest income of $1.7 billion increased 13%, primarily reflecting a higher net interest margin, as well as a 6% increase in interest-earning assets.

•Net interest margin of 3.19% increased 19 basis points, largely driven by the benefit of lower terminated swap impacts and Non-Core runoff, fixed-rate asset repricing and improved funding costs.

Citizens Financial Group, Inc.


Noninterest Income							3Q26 change from
($s in millions)	3Q26		2Q26		3Q25		2Q26				3Q25
							$		%		$		%

Service charges and fees	$	120	$	117	$	112	$	3	3	%	$	8	7	%
Capital markets fees	149		153		166		(4)		(3)		(17)		(10)
Wealth fees	109		102		93		7		7		16		17
Card fees	90		89		87		1		1		3		3
Mortgage banking fees	35		42		49		(7)		(17)		(14)		(29)
Foreign exchange and derivative products	49		47		42		2		4		7		17
Letter of credit and loan fees	54		52		48		2		4		6		13
Securities gains, net	11		6		2		5		83		9		NM
Other income(1)	30		44		31		(14)		(32)		(1)		(3)
Noninterest income	$	647	$	652	$	630	$	(5)	(1)	%	$	17	3	%







(1) Includes bank-owned life insurance income and other miscellaneous income for all periods presented.


Third quarter 2026			vs.			second quarter 2026

Noninterest income of $647 million decreased $5 million, or 1%.

•Service charges and fees increased $3 million, primarily from higher overdraft fees.

•Capital markets fees decreased $4 million to $149 million, reflecting lower loan syndication and debt and equity underwriting fees, largely offset by higher M&A fees.

•Wealth fees increased $7 million to $109 million, a new record, primarily reflecting higher advisory fees.

•FX and derivative products increased $2 million, given higher FX and commodities client hedging activity.

•Mortgage banking fees decreased $7 million, primarily due to a decline in net MSR valuation of $13 million, partially offset by higher servicing revenue.

•Other income decreased $14 million, reflecting several modest revenue items in the prior quarter.


Third quarter 2026			vs.			third quarter 2025

Noninterest income of $647 million increased $17 million, or 3%.

•Service charges and fees increased $8 million, primarily reflecting higher overdraft and cash management fees.

•Capital markets fees decreased $17 million, primarily driven by lower M&A relative to particularly strong results in third quarter 2025.

•Wealth fees increased $16 million, primarily from growth in AUM, reflecting net inflows and market appreciation.

•Mortgage banking fees decreased $14 million, reflecting lower net MSR valuation results and lower production fees, partially offset by higher servicing revenue.

Citizens Financial Group, Inc.


Noninterest Expense							3Q26 change from
($s in millions)	3Q26		2Q26		3Q25		2Q26				3Q25
							$		%		$		%
Salaries and employee benefits	$	750	$	745	$	705	$	5	1	%	$	45	6	%
Equipment and software	202		195		197		7		4		5		3
Outside services	174		174		161		—		—		13		8
Occupancy	107		108		106		(1)		(1)		1		1
Other operating expense	160		172		166		(12)		(7)		(6)		(4)
Noninterest expense	$	1,393	$	1,394	$	1,335	$	(1)	—	%	$	58	4	%


Third quarter 2026			vs.			second quarter 2026

Noninterest expense of $1.4 billion was stable.

•Salaries and employee benefits increased $5 million, primarily reflecting the continued Private Bank & Wealth buildout, an increase in Commercial, as well as higher medical benefit costs.

•Equipment and software increased $7 million, largely due to higher technology-related costs.

•Other operating expense decreased $12 million, reflecting the impact of various sundry items.

The effective tax rate of 20.9% in third quarter 2026 compares with 22.3% in second quarter 2026. The lower third quarter tax rate reflected the recognition of discrete tax benefits.


Third quarter 2026			vs.			third quarter 2025

Noninterest expense of $1.4 billion increased 4%.

•Salaries and employee benefits increased $45 million, reflecting the continued Private Bank & Wealth buildout.

•Outside services increased $13 million, primarily reflecting costs to implement the Reimagine the Bank program.

•Other operating expense decreased $6 million, reflecting the impact of various sundry items.

The effective tax rate was 20.9% in third quarter 2026 compared with 21.4% in third quarter 2025.

Citizens Financial Group, Inc.


Interest-earning assets							3Q26 change from
($s in millions)	3Q26		2Q26		3Q25		2Q26				3Q25
Period-end interest-earning assets							$		%		$		%
Investments	$	45,690	$	46,345	$	44,456	$	(655)	(1)	%	$	1,234	3	%
Interest-bearing deposits in banks	12,517		12,648		11,090		(131)		(1)		1,427		13
Commercial loans and leases	77,223		77,284		72,493		(61)		—		4,730		7
Retail loans	71,004		70,207		68,377		797		1		2,627		4
Total loans and leases	148,227		147,491		140,870		736		—		7,357		5
Loans held for sale	884		1,458		1,334		(574)		(39)		(450)		(34)

Total loans and leases and loans held for sale	149,111		148,949		142,204		162		—		6,907		5
Total period-end interest-earning assets	$	207,318	$	207,942	$	197,750	$	(624)	—	%	$	9,568	5	%
Average interest-earning assets(1)
Investments	$	49,211	$	48,088	$	46,453	$	1,123	2	%	$	2,758	6	%
Interest-bearing deposits in banks	10,941		10,839		9,015		102		1		1,926		21
Commercial loans and leases	76,920		76,548		72,150		372		—		4,770		7
Retail loans	70,434		69,580		67,861		854		1		2,573		4
Total loans and leases	147,354		146,128		140,011		1,226		1		7,343		5
Loans held for sale	1,436		1,715		2,119		(279)		(16)		(683)		(32)

Total loans and leases and loans held for sale	148,790		147,843		142,130		947		1		6,660		5
Total average interest-earning assets	$	208,942	$	206,770	$	197,598	$	2,172	1	%	$	11,344	6	%
(1) Total average interest-earning assets excludes the mark-to-market on investment securities and unsettled purchases or sales of loans and investments.


Third quarter 2026			vs.			second quarter 2026

Period-end interest-earning assets of $207.3 billion decreased $624 million, reflecting a $655 million decrease in investments in securities and $574 million decrease in loans held for sale, partially offset by a $736 million increase in total loans and leases. Total loans and leases increased $736 million, as growth in the Private Bank, and growth in home equity and mortgage, were partially offset by commercial real estate paydowns, lower commercial line utilization, and runoff of Non-Core loans.

Average interest-earning assets of $208.9 billion increased $2.2 billion, or 1%, primarily reflecting a $1.2 billion increase in total loans and leases, and a $1.1 billion increase in investments.

The average effective duration of the securities portfolio was 4.6 years, compared with 4.1 years at June 30, 2026 and 3.6 years at September 30, 2025.


Third quarter 2026			vs.			third quarter 2025

Period-end interest-earning assets of $207.3 billion increased $9.6 billion, or 5%, reflecting a $1.2 billion increase in investments in securities, a $1.4 billion increase in cash held in interest-bearing deposits and a $6.9 billion increase in total loans and leases and loans held for sale. The increase in total loans and leases and loans held for sale was largely driven by growth in the Private Bank and growth in commercial, given net new money originations in corporate banking and higher commercial line utilization, partially offset by commercial real estate paydowns. Retail also grew $2.6 billion, reflecting growth in home equity and mortgage, partially offset by Non-Core portfolio runoff.

Average interest-earning assets of $208.9 billion increased $11.3 billion, primarily reflecting a $6.7 billion increase in total loans and leases and loans held for sale, as well as $1.9 billion increase in cash held in interest-bearing deposits and a $2.8 billion increase in investments in securities.

Citizens Financial Group, Inc.


Deposits							3Q26 change from
($s in millions)	3Q26		2Q26		3Q25		2Q26				3Q25
Period-end deposits							$		%		$		%
Noninterest-bearing demand	$	40,916	$	40,939	$	39,472	$	(23)	—	%	$	1,444	4	%
Checking with interest	38,526		40,258		35,219		(1,732)		(4)		3,307		9
Savings	22,424		23,570		24,759		(1,146)		(5)		(2,335)		(9)
Money market	63,379		60,029		59,709		3,350		6		3,670		6
Time	19,983		20,824		20,852		(841)		(4)		(869)		(4)
Total period-end deposits	$	185,228	$	185,620	$	180,011	$	(392)	—	%	$	5,217	3	%
Average deposits
Noninterest-bearing demand	$	40,567	$	39,881	$	38,070	$	686	2	%	$	2,497	7	%
Checking with interest	38,684		38,632		34,748		52		—		3,936		11
Savings	22,923		23,780		25,001		(857)		(4)		(2,078)		(8)
Money market	61,115		60,295		57,783		820		1		3,332		6
Time	20,447		21,032		20,355		(585)		(3)		92		—
Total average deposits	$	183,736	$	183,620	$	175,957	$	116	—	%	$	7,779	4	%


Third quarter 2026			vs.			second quarter 2026

Total period-end deposits of $185.2 billion are broadly stable, reflecting growth in the Private Bank and Commercial, largely offset by a decrease in Consumer. Private Bank deposits increased 4% to $18.5 billion at the end of third quarter 2026.

Average deposits of $183.7 billion are broadly stable, primarily reflecting growth in Commercial, largely offset by a decrease in Consumer.


Third quarter 2026			vs.			third quarter 2025

Total period-end deposits of $185.2 billion increased 3%, driven by Private Bank growth of $6.1 billion.

Average deposits of $183.7 billion were up 4%, largely reflecting growth in the Private Bank.

Citizens Financial Group, Inc.


Borrowed Funds							3Q26 change from
($s in millions)	3Q26		2Q26		3Q25		2Q26				3Q25
Period-end borrowed funds							$		%		$		%
Short-term borrowed funds	$	819	$	1,159	$	214	$	(340)	(29) %		$	605	NM
Long-term borrowed funds
FHLB advances	7,613		5,763		14		1,850		32		7,599		NM
Senior debt	7,318		7,078		6,825		240		3		493		7
Subordinated debt and other debt	1,422		1,421		1,620		1		—		(198)		(12)
Auto collateralized borrowings	660		928		1,982		(268)		(29)		(1,322)		(67)
Total borrowed funds	$	17,832	$	16,349	$	10,655	$	1,483	9	%	$	7,177	67	%
Average borrowed funds
Short-term borrowed funds	$	1,627	$	989	$	589	$	638	65 %		$	1,038	176	%
Long-term borrowed funds
FHLB advances	4,718		3,538		1,009		1,180		33 %		3,709		NM
Senior debt	7,117		7,078		6,823		39		1		294		4
Subordinated debt and other debt	1,422		1,419		1,622		3		—		(200)		(12)
Auto collateralized borrowings	784		1,077		2,189		(293)		(27)		(1,405)		(64)
Total average borrowed funds	$	15,668	$	14,101	$	12,232	$	1,567	11	%	$	3,436	28	%


Third quarter 2026			vs.			second quarter 2026

Period-end borrowed funds increased $1.5 billion, primarily reflecting an increase in FHLB advances, partially offset by a decrease in short-term borrowed funds and a decrease in collateralized borrowings on auto loans as the associated portfolio runs down.

Average borrowed funds increased $1.6 billion, driven primarily by an increase in FHLB advances and an increase in short-term borrowed funds, partially offset by a decrease in auto collateralized borrowings.


Third quarter 2026			vs.			third quarter 2025

Period-end borrowed funds increased $7.2 billion, primarily reflecting increases in FHLB advances, short-term borrowed funds and senior debt, partially offset by the decrease in auto collateralized borrowings as the associated portfolio runs down.

Average borrowed funds increased by $3.4 billion, given increases in FHLB advances, short-term borrowed funds and senior debt, partially offset by the decrease in auto collateralized borrowings.

Citizens Financial Group, Inc.


Capital										3Q26 change from
($s and shares in millions, except per share data)	3Q26			2Q26			3Q25			2Q26				3Q25
Period-end capital										$		%		$		%
Stockholders' equity	$	25,162		$	26,183		$	25,829		$	(1,021)	(4)	%	$	(667)	(3)	%
Stockholders' common equity	22,952			24,072			23,718			(1,120)		(5)		(766)		(3)
Tangible common equity	15,070			16,185			15,848			(1,115)		(7)		(778)		(5)
Tangible book value per common share	$	35.78		$	38.29		$	36.73		$	(2.51)	(7)	%	$	(0.95)	(3)	%
Common shares - at end of period	421.2			422.7			431.5			(1.5)		—		(10.2)		(2)
Common shares - average (diluted)	425.7			426.7			435.5			(1.0)		—	%	(9.8)		(2)	%
Common equity tier 1 capital ratio(1)	10.5		%	10.4		%	10.7		%
Total capital ratio(1)	13.7			13.6			13.9
Tangible common equity ratio	6.7			7.2			7.4

(1) Current reporting-period regulatory capital ratios are preliminary.


Third quarter 2026

•The CET1 capital ratio of 10.5% as of September 30, 2026 compares with 10.4% at June 30, 2026 and 10.7% at September 30, 2025.

•Total capital ratio of 13.7% compares with 13.6% at June 30, 2026 and 13.9% as of September 30, 2025.

•Tangible common equity ratio of 6.7% compares with 7.2% at June 30, 2026 and 7.4% as of September 30, 2025.

•Tangible book value per common share of $35.78, decreased 6.6% compared with second quarter 2026, and 2.6% versus third quarter 2025, given the negative impact of higher long-term rates on the investment securities and swap portfolios.

•Total capital returned to shareholders was $322 million in third quarter 2026.

◦Paid $197 million in common dividends to shareholders during third quarter 2026. This compares with $197 million in common dividends during second quarter 2026 and $184 million during third quarter 2025.

◦Repurchased $125 million of common shares during third quarter 2026, compared with $225 million in second quarter 2026 and $75 million in third quarter 2025.

•Citizens’ board of directors declared an increase in its quarterly common dividend to $0.52 per share, up $0.06 or 13% compared with the prior quarter, payable in 4Q26.

•The board of directors also increased the capacity of Citizens’ common share repurchase program to $1.95 billion, an increase of $1.3 billion above the $650 million of capacity currently remaining under the prior June 2025 authorization.

Citizens Financial Group, Inc.


Credit quality review										3Q26 change from
($s in millions)	3Q26			2Q26			3Q25			2Q26					3Q25
										$/bps/%			%		$/bps/%			%
Nonaccrual loans and leases(1)	$	1,461		$	1,435		$	1,518		$	26		2	%	$	(57)		(4)	%
90+ days past due and accruing(2)	165			183			162			(18)			(10)		3			2
Net charge-offs	137			135			162			2			1		(25)			(15)
Provision for credit losses	125			134			154			(9)			(7)		(29)			(19)

Allowance for credit losses	$	2,172		$	2,184		$	2,201		$	(12)		(1)	%	$	(29)		(1)	%
Nonaccrual loans and leases to loans and leases	0.99		%	0.97		%	1.08		%	2		bps			(9)		bps
Net charge-offs as a % of total loans and leases	0.37			0.37			0.46			—					(9)

Allowance for credit losses to loans and leases	1.47			1.48			1.56			(1)					(9)

Allowance for credit losses to nonaccrual loans and leases	149		%	152		%	145		%	(3)		%			4		%
(1) Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.
(2) 90+ days past due and accruing includes $157 million, $172 million, and $114 million of loans fully or partially guaranteed by the FHA, VA, and USDA for September 30, 2026, June 30, 2026, and September 30, 2025, respectively.


Third quarter 2026			vs.			second quarter 2026

•Nonaccrual loans of $1.5 billion increased 2%, driven by modest increases in C&I and residential mortgage. The nonaccrual loans to total loans ratio of 0.99% compares with 0.97% at June 30, 2026.

•Net charge-offs of $137 million, or 37 basis points of average loans and leases, was stable compared with the prior quarter.

•The third quarter 2026 provision for credit losses of $125 million compares with $134 million for second quarter 2026.

•The ratio of allowance for credit losses to total loans of 1.47% was down slightly compared with 1.48% as of June 30, 2026 reflecting improved loan mix given a decrease in general office and multi-family commercial real estate balances, with originations primarily in C&I and retail real estate secured that have a lower loss content profile.

•The allowance for credit losses to nonaccrual loans and leases ratio of 149% declined from 152% at June 30, 2026, reflecting the slight decrease in the allowance for credit losses and the modest increase in nonaccrual loans.


Third quarter 2026			vs.			third quarter 2025

•Nonaccrual loans decreased 4% driven largely by an 11% decrease in commercial, largely reflecting an 18% decline in commercial real estate. The nonaccrual loans to total loans ratio of 0.99% compares with 1.08% at September 30, 2025.

•Net charge-offs of $137 million, or 37 basis points of average loans and leases compares with 46 basis points for third quarter 2025, reflecting a decrease in commercial real estate and retail.

•Provision for credit losses of $125 million decreased compared with a $154 million provision in third quarter 2025 reflecting the runoff of the Non-Core portfolio and improving credit trends and loan mix.

•Allowance for credit losses of $2.2 billion decreased $29 million compared with September 30, 2025 given the continued Non-Core runoff and other improvements in loan mix. Allowance for credit losses ratio of 1.47% as of September 30, 2026 compares with 1.56% as of September 30, 2025.

•The allowance for credit losses to nonaccrual loans and leases ratio of 149% compares with 145% as of September 30, 2025.

Citizens Financial Group, Inc.

Corresponding Financial Tables and Information

Investors are encouraged to review the foregoing summary and discussion of Citizens’ earnings and financial condition in conjunction with the detailed financial tables and other information available on the Investor Relations portion of the company’s website at www.citizensbank.com/about-us.

Media: Peter Lucht - (781) 655-2289

Investors: Chris Emerson – (781) 655-5582

Conference Call

CFG management will host a live conference call today with details as follows:

Time: 9:00 am ET

Dial-in: (800) 369-1703, conference ID 1679767

Webcast/Presentation: The live webcast will be available at http://investor.citizensbank.com under Events & Presentations.

Replay Information: A replay of the conference call will be available beginning at 12:00 pm ET on October 16, 2026 through November 15, 2026. The webcast replay will be available at http://investor.citizensbank.com under Events & Presentations.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $234.5 billion in assets as of September 30, 2026. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail, private banking, wealth management and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,000 ATMs and approximately 1,000 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. Consumer Banking includes Citizens Private Bank & Wealth, which integrate banking services and wealth management solutions to serve high- and ultra-high-net-worth individuals and families, as well as investors, entrepreneurs and businesses. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on X, LinkedIn or Facebook.

Citizens Financial Group, Inc.

Non-GAAP Financial Measures and Reconciliations

Non-GAAP Financial Measures:

This document contains non-GAAP financial measures that we believe provide useful information to investors to understand our results of operations or financial condition. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP financial measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP. See the following pages for reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

Citizens Financial Group, Inc.

Non-GAAP financial measures and reconciliations

(in millions, except share, per-share and ratio data)


		QUARTERLY TRENDS
								3Q26 Change
		3Q26		2Q26		3Q25		2Q26				3Q25
								$/bps		%		$/bps		%
Pre-provision profit:
Total revenue (GAAP)	A	$2,322		$2,283		$2,118		$39		2	%	$204		10	%
Less: Noninterest expense (GAAP)	B	1,393		1,394		1,335		(1)		—		58		4
Pre-provision profit (non-GAAP)		$929		$889		$783		$40		4	%	$146		19	%
Operating leverage:
Total revenue (GAAP)	A	$2,322		$2,283		$2,118		$39		1.72	%	$204		9.64	%
Less: Noninterest expense (GAAP)	B	1,393		1,394		1,335		(1)		(0.11)		58		4.32
Operating leverage										1.83	%			5.32	%
Efficiency ratio:
Efficiency ratio	B/A	59.98	%	61.08	%	63.03	%	(110)	bps			(305)	bps
Book value per common share and tangible book value per common share:
Common shares - at period-end (GAAP)	C	421,219,810		422,677,660		431,453,142		(1,457,850)		—	%	(10,233,332)		(2	%)
Common stockholders' equity (GAAP)	D	$22,952		$24,072		$23,718		($1,120)		(5)		($766)		(3)
Less: Goodwill (GAAP)		8,220		8,220		8,187		—		—		33		—
Less: Other intangible assets (GAAP)		100		105		123		(5)		(5)		(23)		(19)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		440		—		—		(2)		—
Tangible common equity (non-GAAP)	E	$15,070		$16,185		$15,848		($1,115)		(7	%)	($778)		(5	%)
Book value per common share (GAAP)	D/C	$54.49		$56.95		$54.97		($2.46)		(4	%)	($0.48)		(1	%)
Tangible book value per common share (non-GAAP)	E/C	35.78		38.29		36.73		(2.51)		(7)		(0.95)		(3)
Net interest income and net interest margin on an FTE basis:
Net interest income (annualized) (GAAP)	F	$6,645		$6,542		$5,902		$103		2	%	$743		13	%
Average interest-earning assets (GAAP)	G	208,942		206,770		197,598		2,172		1		11,344		6
Net interest margin (GAAP)	F/G	3.18	%	3.16	%	2.99	%	2	bps			19	bps
Net interest income (GAAP)		$1,675		$1,631		$1,488		$44		3	%	$187		13	%
FTE adjustment		3		3		4		—		—		(1)		(25)
Net interest income on an FTE basis (non-GAAP)		1,678		1,634		1,492		44		3		186		12
Net interest income on an FTE basis (annualized) (non-GAAP)	H	6,657		6,555		5,919		102		2		738		12
Net interest margin on an FTE basis (non-GAAP)	H/G	3.19	%	3.17	%	3.00	%	2	bps			19	bps
Return on average common equity and return on average tangible common equity:
Net income available to common stockholders (GAAP)	I	$599		$554		$457		$45		8	%	$142		31	%
Average common equity (GAAP)	J	$23,644		$23,839		$23,288		($195)		(1)		$356		2
Less: Average goodwill (GAAP)		8,220		8,221		8,187		(1)		—		33		—
Less: Average other intangibles (GAAP)		103		109		126		(6)		(6)		(23)		(18)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		440		—		—		(2)		—
Average tangible common equity (non-GAAP)	K	$15,759		$15,947		$15,415		($188)		(1	%)	$344		2	%
Return on average common equity (GAAP)	I/J	10.05	%	9.31	%	7.77	%	74	bps			228	bps
Return on average tangible common equity (non-GAAP)	I/K	15.08	%	13.91	%	11.75	%	117	bps			333	bps
Return on average total assets and return on average total tangible assets:
Net income (GAAP)	L	$636		$587		$494		$49		8	%	$142		29	%
Average total assets (GAAP)	M	$231,250		$229,263		$219,117		$1,987		1		$12,133		6
Less: Average goodwill (GAAP)		8,220		8,221		8,187		(1)		—		33		—
Less: Average other intangibles (GAAP)		103		109		126		(6)		(6)		(23)		(18)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		440		—		—		(2)		—
Average tangible assets (non-GAAP)	N	$223,365		$221,371		$211,244		$1,994		1	%	$12,121		6	%
Return on average total assets (GAAP)	L/M	1.09	%	1.03	%	0.90	%	6	bps			19	bps
Return on average total tangible assets (non-GAAP)	L/N	1.13	%	1.06	%	0.93	%	7	bps			20	bps

Citizens Financial Group, Inc.

Non-GAAP financial measures and reconciliations (continued)

(in millions, except share, per-share and ratio data)


		QUARTERLY TRENDS
								3Q26 Change
		3Q26		2Q26		3Q25		2Q26			3Q25
								$/bps	%		$/bps	%
Common equity ratio and tangible common equity ratio:
Total assets (GAAP)	O	$234,464		$233,836		$222,747		$628	—	%	$11,717	5	%
Less: Goodwill (GAAP)		8,220		8,220		8,187		—	—		33	—
Less: Other intangible assets (GAAP)		100		105		123		(5)	(5)		(23)	(19)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		440		—	—		(2)	—
Tangible assets (non-GAAP)	P	$226,582		$225,949		$214,877		$633	—	%	$11,705	5	%
Common equity ratio (GAAP)	D/O	9.8	%	10.3	%	10.6	%	(50) bps			(86) bps
Tangible common equity ratio (non-GAAP)	E/P	6.7		7.2		7.4		(50) bps			(70) bps

Citizens Financial Group, Inc.

Forward-Looking Statements

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words "believes," "expects," "anticipates," "estimates," "intends," "plans," "goals," "targets," "initiatives," "potentially," "probably," "projects," "outlook," and "guidance", or similar expressions or future conditional verbs such as "may," "will," "likely," "should," "would," and "could."

Forward-looking statements are based upon the current beliefs and expectations of management and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

•Negative economic, business, and political conditions, including as a result of the interest rate environment, supply chain disruptions, tariffs, inflationary pressures, and labor shortages that adversely affect the general economy, housing prices, the job market, consumer confidence, and spending habits;

•The general state of the economy and employment, as well as general business and economic conditions, and changes in the competitive environment;

•Our capital and liquidity requirements under regulatory standards and our ability to generate capital and liquidity on favorable terms;

•The effect of changes in our credit ratings on our cost of funding, access to capital markets, ability to market our securities, and overall liquidity position;

•The effect of changes in the level of commercial and consumer deposits on our funding costs and net interest margin;

•Our ability to achieve our financial performance goals and execute on our strategic business initiatives, including the continued expansion of Private Bank & Wealth, and our aim to position us as a more innovative, modern, and customer-centric bank;

•The effects of geopolitical instability, including the war in Ukraine and the conflict in the Middle East, on economic and market conditions, inflationary pressures and the interest rate environment, commodity price and foreign exchange rate volatility, and heightened cybersecurity risks;

•Our ability to comply with supervisory requirements and expectations as well as new or amended regulations;

•Liabilities and business restrictions resulting from litigation and regulatory investigations;

•The impact of changes in interest rates on our net interest income, net interest margin, mortgage originations, and mortgage servicing rights, as well as on market liquidity, which could affect our funding sources and ability to originate and distribute financial products in the primary and secondary markets;

•Financial services reform and other current, pending, or future legislation or regulation that could have a negative effect on our revenue and businesses;

•Environmental risks, such as physical or transition risks associated with climate change, and social and governance risks that could adversely affect our reputation, operations, business, and customers;

•A failure in, or breach of, our compliance with laws, as well as operational or security systems or infrastructure, or those of our third-party vendors or other service providers, including as a result of cyberattacks; and

•Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, balance sheet growth, market conditions, and regulatory considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from, or pay any dividends to, holders of our common stock, or as to the amount of any such repurchases or dividends.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part I, Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2025 as filed with the Securities and Exchange Commission.

Note: Per share amounts and ratios presented in this document are calculated using whole dollars.

Citizens Financial Group, Inc.

CFG-IR

3Q26 Financial Results October 16, 2026

2 Forward-looking statements and use of non-GAAP financial measures This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward- looking statement. These statements often include the words "believes," "expects," "anticipates," "estimates," "intends," "plans," "goals," "targets," "initiatives," "potentially," "probably," "projects," "outlook," and "guidance", or similar expressions or future conditional verbs such as "may," "will," "likely," "should," "would," and "could." Forward-looking statements are based upon the current beliefs and expectations of management and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation: • Negative economic, business, and political conditions, including as a result of the interest rate environment, supply chain disruptions, tariffs, inflationary pressures, and labor shortages that adversely affect the general economy, housing prices, the job market, consumer confidence, and spending habits; • The general state of the economy and employment, as well as general business and economic conditions, and changes in the competitive environment; • Our capital and liquidity requirements under regulatory standards and our ability to generate capital and liquidity on favorable terms; • The effect of changes in our credit ratings on our cost of funding, access to capital markets, ability to market our securities, and overall liquidity position; • The effect of changes in the level of commercial and consumer deposits on our funding costs and net interest margin; • Our ability to achieve our financial performance goals and execute on our strategic business initiatives, including the continued expansion of Private Bank & Wealth, and our aim to position us as a more innovative, modern, and customer-centric bank; • The effects of geopolitical instability, including the war in Ukraine and the conflict in the Middle East, on economic and market conditions, inflationary pressures and the interest rate environment, commodity price and foreign exchange rate volatility, and heightened cybersecurity risks; • Our ability to comply with supervisory requirements and expectations as well as new or amended regulations; • Liabilities and business restrictions resulting from litigation and regulatory investigations; • The impact of changes in interest rates on our net interest income, net interest margin, mortgage originations, and mortgage servicing rights, as well as on market liquidity, which could affect our funding sources and ability to originate and distribute financial products in the primary and secondary markets; • Financial services reform and other current, pending, or future legislation or regulation that could have a negative effect on our revenue and businesses; • Environmental risks, such as physical or transition risks associated with climate change, and social and governance risks that could adversely affect our reputation, operations, business, and customers; • A failure in, or breach of, our compliance with laws, as well as operational or security systems or infrastructure, or those of our third-party vendors or other service providers, including as a result of cyberattacks; and • Management’s ability to identify and manage these and other risks. In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, balance sheet growth, market conditions, and regulatory considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from, or pay any dividends to, holders of our common stock, or as to the amount of any such repurchases or dividends. More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section in Part I, Item 1A of our Annual Report on Form 10-K for the fiscal year ended December 31, 2025 as filed with the Securities and Exchange Commission. Non-GAAP Financial Measures: This document contains non-GAAP financial measures that we believe provide useful information to investors to understand our results of operations or financial condition. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP financial measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP. The Appendix presents reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

3 3Q26 Earnings highlights 3Q26 2Q26 3Q25 Q/Q Y/Y $s in millions $/bps % $/bps % Net interest income $ 1,675 $ 1,631 $ 1,488 $ 44 3 % $ 187 13 % Noninterest income 647 652 630 (5) (1) 17 3 Total revenue 2,322 2,283 2,118 39 2 204 10 Noninterest expense 1,393 1,394 1,335 (1) — 58 4 Pre-provision profit 929 889 783 40 4 146 19 Provision for credit losses 125 134 154 (9) (7) (29) (19) Income before income tax expense 804 755 629 49 6 175 28 Income tax expense 168 168 135 — — 33 24 Net income $ 636 $ 587 $ 494 $ 49 8 % $ 142 29 % Preferred dividends/other(1) 37 33 37 4 12 — — Net income available to common stockholders $ 599 $ 554 $ 457 $ 45 8 % $ 142 31 % $s in billions Average interest-earning assets $ 208.9 $ 206.8 $ 197.6 $ 2.2 1 % $ 11.3 6 % Average deposits $ 183.7 $ 183.6 $ 176.0 $ 0.1 — % $ 7.8 4 % Performance metrics Net interest margin 3.18 % 3.16 % 2.99 % 2 bps 19 bps Net interest margin, FTE(2) 3.19 3.17 3.00 2 19 Loan-to-deposit ratio (period-end) 80.0 79.5 78.3 56 176 ROTCE 15.1 13.9 11.7 117 333 Efficiency ratio 60.0 61.1 63.0 (110) (305) Noninterest income as a % of total revenue 28 % 29 % 30 % (68) bps (189) bps Operating leverage 1.83 % 5.32 % Per common share Diluted earnings $ 1.41 $ 1.30 $ 1.05 $ 0.11 8 % $ 0.36 34 % Tangible book value $ 35.78 $ 38.29 $ 36.73 $ (2.51) (7) % $ (0.95) (2.6) % Average diluted shares outstanding (in millions) 425.7 426.7 435.5 (1.0) — % (9.8) (2) % See pages 31-32 for notes and important information on Non-GAAP Financial Measures.

4 ■ CET1 ratio of 10.5%(1); 8.7% adjusted for AOCI opt-out removal – Dividend raised 13%, to $0.52 per share; share repurchases of $125 million in 3Q26 ■ Strong liquidity profile; spot LDR of 80%; average and spot deposits broadly stable QoQ – Private Bank spot deposits of $18.5 billion, up ~$750 million, or 4%, QoQ ■ Average loans up 1% QoQ, with growth led by the Private Bank; up 0.5% QoQ on a spot basis ■ Credit continues to be broadly favorable with net charge-offs of 37 bps, stable QoQ; ACL coverage of 1.47% ■ EPS of $1.41, up 8% QoQ and 34% YoY, reflecting strong PPNR growth ■ ROTCE of 15.1%, up 117 bps QoQ; up 333 bps YoY ■ PPNR of $929 million, up 4.5% QoQ; up 18.6% YoY; Record revenue with: – NII up 2.7% QoQ, with NIM up 2 bps to 3.19%; NII up 13% YoY, with NIM up 19 bps – Fees down 1% QoQ reflecting lower Mortgage and Capital Markets, partially offset by record Wealth; up 2.7% YoY, with Wealth up 17% – Efficiency ratio improved 110 bps QoQ to 60.0% Strong 3Q26 results; EPS up 34% YoY, 5.3% positive operating leverage Strong capital and liquidity position while continuing to repurchase shares Maintaining prudent lending and risk posture 3Q26 Overview ■ Private Bank's strong momentum continuing; contributed $0.16 to 3Q26 EPS (11% of total); ROE >25%(2); continuing to add Wealth talent ■ Good visibility and confidence in driving NII higher, with NIM projected to reach 3.30-3.50% by 4Q27 ■ Continued strong execution of strategic initiatives (Private Bank & Wealth, NYC Metro, NExT, Payments) ■ Reimagine the Bank (multi-year transformational program) progressing well; targeting ~$225 million pre-tax run- rate benefit by year-end 2027 and ~$450+ million by year-end 2028 Well positioned to achieve 16-18% ROTCE by end of 2027 PPNR performance 3Q26 QoQ YoY NII $ 1,675 2.7% 12.6% Fees 647 (0.8) 2.7 Expenses 1,393 (0.1) 4.3 PPNR $ 929 4.5% 18.6% See pages 31-32 for notes and important information on Non-GAAP Financial Measures. $s in millions

5 3.17% 0.02% 0.04% (0.04)% 3.19% 2Q26 Terminated swaps Fixed-rate asset repricing & asset yield and mix Funding pricing and mix 3Q26 $197.6B $199.2B $201.9B $206.8B $208.9B $1,488 $1,537 $1,562 $1,631 $1,675 3.00% 3.07% 3.14% 3.17% 3.19% 3Q25 4Q25 1Q26 2Q26 3Q26 ■ NII up 2.7%, reflects higher NIM and a 1% increase in average interest-earning assets – NIM of 3.19%, up 2 bps QoQ, reflecting the benefit of lower terminated swap impacts and fixed-rate asset repricing, partially offset by increased funding costs ■ Interest-earning assets yield of 4.96%, up 6 bps ■ Interest-bearing deposit costs up 5 bps to 2.13% ■ Total deposit costs up 3 bps to 1.66%; total cost of funds up 3 bps to 1.88% Net interest income NII and NIM Average interest-earning assets Net interest income NIM, FTE Linked Quarter NIM 2Q26 to 3Q26 $s in millions, except earning assets

6 $630 $620 $606 $652 $647 3Q25 4Q25 1Q26 2Q26 3Q26 Noninterest income $s in millions Linked Quarter Year-Over-Year Noninterest income $s in millions 3Q26 2Q26 3Q25 $ Q/Q Y/Y Service charges and fees $ 120 $ 117 $ 112 $ 3 $ 8 Capital markets fees 149 153 166 (4) (17) Wealth fees 109 102 93 7 16 Card fees 90 89 87 1 3 Mortgage banking fees 35 42 49 (7) (14) FX and derivative products 49 47 42 2 7 Letter of credit and loan fees 54 52 48 2 6 Securities gains, net 11 6 2 5 9 Other income(1) 30 44 31 (14) (1) Noninterest income $ 647 $ 652 $ 630 $ (5) $ 17 Noninterest income details ■ Noninterest income of $647 million, up 3% – Service charges and fees increased $8 million, primarily reflecting higher overdraft and cash management fees – Capital markets fees decreased $17 million, or 10%, primarily driven by lower M&A relative to particularly strong results in third quarter 2025 – Wealth fees increased $16 million, or 17%, primarily from growth in AUM, reflecting net inflows and market appreciation – Mortgage banking fees decreased $14 million, reflecting lower net MSR valuation results and lower production fees, partially offset by higher servicing revenue +3% YoY -1% QoQ See pages 31-32 for notes. ■ Noninterest income of $647 million, down 1% – Service charges and fees increased $3 million, primarily from higher overdraft fees – Capital markets fees decreased $4 million, reflecting lower loan syndication and debt and equity underwriting fees, largely offset by higher M&A fees – Record wealth fees increased $7 million, primarily reflecting higher advisory fees – FX and derivative products increased $2 million, given higher FX and commodities client hedging activity – Mortgage banking fees decreased $7 million, primarily due to a decline in net MSR valuation of $13 million, partially offset by higher servicing revenue – Other income decreased $14 million, reflecting several modest revenue items in the prior quarter

7 Noninterest expense Linked Quarter Year-Over-Year 3Q26 2Q26 3Q25 $ $s in millions Q/Q Y/Y Salaries & employee benefits $ 750 $ 745 $ 705 $ 5 $ 45 Equipment & software 202 195 197 7 5 Outside services 174 174 161 — 13 Occupancy 107 108 106 (1) 1 Other operating expense 160 172 166 (12) (6) Noninterest expense $ 1,393 $ 1,394 $ 1,335 $ (1) $ 58 Full-time equivalents (FTEs) 17,609 17,727 17,496 (118) 113 Noninterest expense details $1,335 $1,343 $1,378 $1,394 $1,393 63.0% 62.2% 63.6% 61.1% 60.0% Noninterest expense Efficiency ratio 3Q25 4Q25 1Q26 2Q26 3Q26 ■ Noninterest expense of $1.4 billion was stable – Salaries and benefits increased $5 million, primarily reflecting the continued Private Bank & Wealth buildout, an increase in Commercial, as well as higher medical benefit costs – Equipment and software increased $7 million, largely due to higher technology-related costs – Other operating expense decreased $12 million, reflecting the impact of various sundry items ■ Noninterest expense of $1.4 billion, up 4% – Salaries and benefits increased $45 million, reflecting the continued Private Bank & Wealth buildout – Outside services increased $13 million, primarily reflecting costs to implement the Reimagine the Bank program – Other operating expense decreased $6 million, reflecting the impact of various sundry items $s in millions Noninterest expense 3Q26 Reimagine the Bank implementation costs of ~$15 million

8 $140.0 $141.8 $143.4 $146.1 $147.4 $3.3 $2.7 $2.2 $1.8 $1.4 $136.7 $139.1 $141.2 $144.3 $146.0 Non-Core Core Loan yield 3Q25 4Q25 1Q26 2Q26 3Q26 ~20% QoQ ■ Period-end loans up $0.7 billion, or 0.5% – Private Bank growth of $2.0 billion, driven by commercial line utilization, multi-family and residential mortgage – Commercial* down $1.5 billion, or 2%, given CRE paydowns and lower commercial line utilization – Retail* up $565 million, driven by home equity – Non-Core loans down $332 million, reflecting continued auto runoff ■ Average loans up $1.2 billion, or 1% ■ Loan yield of 5.45%, up 9 bps Loans and leases $s in billions Average loans and leases $140.9 $142.7 $143.7 $147.5 $148.2 $3.0 $2.5 $2.0 $1.6 $1.3 $137.9 $140.2 $141.7 $145.9 $146.9 Non-Core Core 3Q25 4Q25 1Q26 2Q26 3Q26 $s in billions Period-end loans and leases 5.35% 5.29% 5.28% 5.36% 5.45% Linked Quarter Year-Over-Year ~21% QoQ ~1%QoQ ~1% QoQ *Excludes Non-Core portfolio and Private Bank. Commercial product includes Business Banking. See page 34 for details. ■ Period-end loans up $7.4 billion, or 5%, including Non-Core runoff of $1.7 billion; Core loans up $9.1 billion, or 7% – Private Bank growth of $5.7 billion, driven primarily by residential mortgage, multi-family, and commercial line utilization – Retail* up $2.1 billion, driven by home equity and mortgage – Commercial* up $1.2 billion, reflecting corporate banking net new money originations and higher line utilization, partially offset by CRE paydowns ■ Average loans up $7.3 billion, or 5%; Core loans up 7%

9 $176.0 $179.9 $181.3 $183.6 $183.7 3Q25 4Q25 1Q26 2Q26 3Q26 Deposit performance and cost of funds $s in billions Average deposits 1.84% 1.72% 1.60% 1.63% 1.66% 2.35% 2.20% 2.04% 2.08% 2.13% Total deposit costs Interest-bearing deposit costs CommercialConsumer Treasury/Other Year-Over-YearPeriod-end deposits Linked Quarter ■ Average deposits broadly stable, primarily reflecting growth in Commercial, largely offset by a decrease in Consumer ■ Period-end deposits broadly stable, reflecting growth in the Private Bank and Commercial, largely offset by a decrease in Consumer – Private Bank deposits increased 4% to $18.5 billion ■ Interest-bearing deposit costs up 5 bps to 2.13% ■ Total deposit costs up 3 bps ■ Total cost of funds up 3 bps $s in billions ■ Average deposits up $7.8 billion, or 4%, largely reflecting growth of $7.5 billion in the Private Bank ■ Period-end deposits up $5.2 billion, or 3%, driven by Private Bank growth of $6.1 billion ■ Interest-bearing deposit costs down 22 bps ■ Total deposit costs down 18 bps ■ Total cost of funds down 17 bps $180.0 $183.3 $184.0 $185.6 $185.2 Consumer Commercial Treasury/Other 3Q25 4Q25 1Q26 2Q26 3Q26

10 Branch deposits 47% Business Banking 12% Citizens Access 4% Private Bank & Wealth 11% Commercial 25% Treasury/ Other 1% As of 9/30/26 Highly diversified and retail-oriented deposit base $185.2B Period-end deposits Peer Avg(1) Business mix Product mix Strong consumer deposit base(1) (as % of total average deposits) 42% 42% 42% 22% 22% 22% 20% 20% 20% NIB Low-cost deposits 3Q25 2Q26 3Q26 NIB and low-cost deposits (2) 57% 64% 63% 2Q26 2Q26 3Q26 See pages 31-32 for notes. NIB 22% Checking With Interest 21% Savings 9% Citizens Access Savings 3% Money Market 34% Time 11% (as % of total deposits at 9/30/26)

11 $1,518 $1,504 $1,497 $1,435 $1,461 $933 $895 $867 $818 $833 $585 $609 $630 $617 $628 Commercial Retail Nonaccrual loans to total loans 3Q25 4Q25 1Q26 2Q26 3Q26 $154 $137 $140 $134 $125 $162 $155 $138 $135 $137 0.46% 0.43% 0.39% 0.37% 0.37% Provision for credit losses Net charge-offs Net c/o ratio 3Q25 4Q25 1Q26 2Q26 3Q26 Credit quality overview $s in millions $s in millions Credit provision expense; net charge-offs Nonaccrual loans Commentary ■ Net charge-offs of $137 million, or 37 bps of average loans, stable QoQ ■ Nonaccrual loans of $1.5 billion are up 2% QoQ, reflecting modest increases in C&I and residential mortgage, and down 4% YoY, largely reflecting an 18% decline in commercial real estate 1.08% 1.05% 1.04% 0.97% 0.99%

12 ■ The allowance for credit losses declined slightly, reflecting improved loan mix, with reductions in the CRE General Office and Multi-family categories, along with lower loss-content originations in Commercial and Private Bank C&I, and residential real estate secured ■ The General Office portfolio continues to be well reserved, with consistent progress on workouts – ACL coverage for CRE General Office of 7.6%, combined with charge-offs taken on the portfolio since March 31, 2023, equates to an expected loss rate of ~19%* on the portfolio Allowance for credit losses $2,201 $2,183 $2,185 $2,184 $2,172 1.37% 1.35% 1.27% 1.27% 1.28% 1.74% 1.70% 1.75% 1.67% 1.64% Retail Commercial Retail ACL Commercial ACL 3Q25 4Q25 1Q26 2Q26 3Q26 $s in millions Allowance for credit losses (1) * Expected loss rate calculated relative to the $4.1B General Office portfolio balance at 3/31/23, the start of loss emergence. Commentary 1.56% 1.53% 1.52% 1.48% 1.47% Total ACL ratio: See pages 31-32 for notes. (1)

13 Strong capital position $s in billions (period-end) 3Q25 4Q25 1Q26 2Q26 3Q26 Basel III basis(1) Common equity tier 1 capital $ 18.0 $ 18.2 $ 18.2 $ 18.4 $ 18.7 Risk-weighted assets $ 168.9 $ 171.5 $ 173.3 $ 176.3 $ 177.3 Common equity tier 1 ratio 10.7 % 10.6 % 10.5 % 10.4 % 10.5 % Tier 1 capital ratio 11.9 % 11.9 % 11.7 % 11.6 % 11.8 % Total capital ratio 13.9 % 13.8 % 13.7 % 13.6 % 13.7 % Tangible common equity ratio 7.4 % 7.5 % 7.3 % 7.2 % 6.7 % TBV/share CET1 $ % 2Q26 10.41% $38.29 Net Income 0.36 1.51 3.9% Common and preferred dividends (0.13) (0.54) (1.4) RWA increase (0.05) Treasury stock (0.07) (0.14) (0.4) Goodwill and intangibles — 0.01 — AOCI — (3.37) (8.8) Other 0.01 0.02 0.1 Total change 0.12 (2.51) (6.6)% 3Q26 10.53% $35.78 CET1 ratio remains strong(2) Highlights ■ 3Q26 CET1 ratio of 10.5% – 8.7% CET1 ratio adjusted for AOCI opt-out removal ■ TBV/share of $35.78 was down 6.6% QoQ, and 2.6% YoY ■ Total capital returned to shareholders was $322 million in 3Q26 – Paid $197 million in common dividends to shareholders – Repurchased $125 million of common stock at a weighted-average price of $70.76 ■ Citizens' board of directors declared an increase in its quarterly common dividend to $0.52 per share, up $0.06 or 13% compared with the prior quarter, payable in 4Q26 ■ The board of directors also increased the capacity of Citizens' common share repurchase program to $1.95 billion, an increase of $1.3 billion above the $650 million of capacity currently remaining under the prior June 2025 authorization See pages 31-32 for notes.

14 ■ Spot deposits up ~$750 million QoQ; average deposits relatively stable reflecting heightened influx of interest- bearing deposits during 2Q26; strong client growth continues ■ ~33% spot DDA; ~2% total deposit cost, down ~7 bps QoQ Deposits $5.3 $8.4 $10.3 $5.9 $9.7 $11.7 Avg Spot 3Q25 2Q26 3Q26 $10.7 $18.3 $18.1$12.5 $17.8 $18.5 Avg Spot 3Q25 2Q26 3Q26 Loans Private Bank buildout continues strong progress Strong momentum in 2026 $s in billions $9.0 $11.2 $12.4 $7.6 $9.6 $10.6 AUM Transactional assets 3Q25 2Q26 3Q26 As of 9/30/26 $s in billions Client Assets ■ Avg. portfolio yield ~6.0%; ~4% spread over deposit cost, stable QoQ ■ 3Q26 loan growth driven by increased commercial line utilization and strong originations in relationship-oriented residential mortgage and multi-family (2) (1) (3) 10 Private Bank Offices opened to date $s in billions ■ 12 advisor teams added since launch across key markets ■ Aim to co-locate Private Wealth teams in all Private Bank markets ■ Total Client Assets of $12.4 billion at 3Q26 includes transactional assets of $1.8 billion See pages 31-32 for notes. Open Planned 2027 expansion San Francisco, CA Boston, MA Mill Valley, CA New York, NY San Diego, CA Palm Beach, FL Newport Beach, CA West Palm Beach, FL Menlo Park, CA Laurel Village, CA Beverly Hills, CA (1H27) Greenwich, CT (1H27) Boca Raton, FL (2H27) Manhattan Beach, CA (2H27) Walnut Creek, CA (2H27) Wellesley, MA (2H27)

15 Reimagine the Bank progressing well Mobilized the program; simplifying the bank Foundation now in place to accelerate program benefits in 2027 and 2028 35+ of 50+ planned initiatives launched to date 500+ colleagues dedicated to execution Corporate office location strategy designed for enhanced collaboration and efficiency Streamlined process for approving new technology, AI tools and vendors AI research and meeting prep now used by ~50% of bankers and analysts in Commercial Banking AI phone support built for the most common reasons credit card customers call; customers get answers faster ~95% of software engineers use AI coding tools, shifting focus to shaping solutions and validating output AI-driven complaint logging for Credit Card; improves service and frees agents for more complex calls Reached ~90% of the 2026 vendor savings target ~25% faster onboarding of cash management products and AI assistance with payment inquiries ■ Expect minimal EPS impact in 2026 as start-up costs offset in-year benefits – ~$100 million pre-tax run-rate benefit by year-end 2026 ■ ~$225 million pre-tax run-rate benefit by year-end 2027 ■ ~$450+ million pre-tax run-rate benefit by year-end 2028 Tracking well with original financial targets provided January 2026 35 applications rationalized YTD; simplifying our technology environment and lowering costs ~30% Reduction in software delivery cycle time, accelerating innovation and enabling new capabilities to reach market faster Efficiency gains Productivity enhancement

16 4Q26 outlook vs. 3Q26 3Q26 4Q26 Outlook Net interest income $1,675MM ■ Up ~2.5% to 3% Noninterest income $647MM ■ Up ~4 to 5% Noninterest expense $1,393MM ■ Up ~1% Net charge-offs $137MM; 37 bps ■ Stable to down slightly CET1 ratio(1) 10.5% ■ ~10.6% to 10.7%; expect ~$200 million in share repurchases Tax rate 20.9% ■ ~22% See pages 31-32 for notes.

17 Meaningful NIM improvement through 2027 Balance sheet progression/macro impacts Projected NIM range Fixed-rate asset repricing benefit Cumulative time-based NIM benefit from terminated swaps vs. 3Q26 4Q26 4Q27 In basis points +5 +9 +5 to +8 -3 to +14 ~3.30 to 3.50% Chart not to scale Net benefit +2 to +22 bps 3.30% 3.50% ■ Terminated swaps ■ Stable-to-improving balance sheet mix – Continued growth in DDA and low-cost deposits – Rotation of loan capital to more attractive portfolios ■ Relatively stable macroeconomic outlook and expectation for higher rates provides less downside risk given our slightly asset sensitive balance sheet Assumes 10-year treasury rate of ~5.00% through the end of 2027 +2 Cumulative NIM impact from starting point 3Q26 3Q24 2.77% 3Q26 3.19% 4Q26 4Q27 +42 bps -3 to 0 ~3.23 to 3.26% 3Q26 to 4Q27 Factors supporting 3.30 to 3.50% NIM target Time-based NIM benefit +9 bps

18 ■ Track record of strong execution; excellence in our capabilities, highly competitive with mega-banks and peers ■ Reimagine the Bank (multi-year transformational program) off to a strong start; targeting ~$100 million pre-tax run-rate benefit by year-end 2026, ~$225 million by year-end 2027, and ~$450+ million by year-end 2028 ■ Strong capital and liquidity position ■ Credit continues to be broadly favorable; strong credit allowance ■ Flexibility to support customers and invest while continuing to return capital to shareholders – Repurchased $125 million of common stock in 3Q26 Citizens is an attractive investment opportunity Maintaining a robust balance sheet Transformed since IPO given strong leadership, differentiated strategy, and customer-focused culture Well positioned to deliver 16 to 18% ROTCE by end of 2027 given strategic initiatives and NII tailwinds ■ Transformed Consumer Bank with leading retail deposit franchise; well positioned in NYC Metro to gain market share; launch of NExT program to accelerate household and deposit growth ■ Well-positioned Commercial Bank ready to serve private capital and high-growth sectors of the U.S. economy ■ Building the premier Private Bank & Wealth franchise – Continued to make strong progress, contributing $0.16 to EPS in 3Q26 – Investing for growth while sustaining attractive returns ■ NIM tailwind and positive balance sheet dynamics to drive higher NII through 2027 ■ Execution of strategic initiatives, positive operating leverage, lower credit costs and share repurchases also contribute to ROTCE improvement Continue to have a series of unique initiatives that will lead to relative medium-term outperformance

Appendix ■ Key performance metrics ■ Private Bank financial performance ■ Interest rate risk management ■ AOCI Accretion ■ Non-Core portfolio ■ Preferred dividend schedule ■ Credit

20 Net income available to common shareholders and EPS $s in millions, except per share data é4% $889 $929 2Q26 3Q26 Linked-quarter results Return on average total tangible assets Return on average tangible common equity Average loans $s in billions Average deposits $s in billions é1% $3.5 2 $3.5 6 é8% $146.1 $147.4 2Q26 3Q26 $183.6 $183.7 2Q26 3Q26 1.06% 1.13% 2Q26 3Q26 13.9% 15.1% 2Q26 3Q26 $554 $599 $1.30 $1.41 2Q26 3Q26 é8% Pre-provision profit $s in millions é117 bps é7 bpsstable Return on average tangible common equity See pages 31-32 for important information on Non-GAAP Financial Measures.

21 Net income available to common shareholders and EPS $s in millions, except per share data é19% $783 $929 3Q25 3Q26 Year-over-year results Return on average total tangible assets Return on average tangible common equity Average loans $s in billions Average deposits $s in billions é5% $3.5 2 $3.5 6 é34% $140.0 $147.4 3Q25 3Q26 $176.0 $183.7 3Q25 3Q26 0.93% 1.13% 3Q25 3Q26 11.7% 15.1% 3Q25 3Q26 $457 $599 $1.05 $1.41 3Q25 3Q26 é31% Pre-provision profit $s in millions é333 bps é20 bpsé4% See pages 31-32 for important information on Non-GAAP Financial Measures. Return on average tangible common equity

22 3Q26 Private Bank financial performance $s in millions 3Q26 2Q26 1Q26 4Q25 3Q25 Net interest income $161.6 $148.8 $134.1 $118.3 $100.2 Noninterest income 26.8 23.1 23.0 23.7 20.2 Total revenue 188.4 171.9 157.1 141.9 120.4 Noninterest expense 98.9 88.4 91.4 85.7 73.0 Pre-provision profit 89.4 83.6 65.7 56.2 47.4 Provision for credit losses — — — — — Income before income tax expense 89.4 83.6 65.7 56.2 47.4 Income tax expense 23.1 21.5 16.9 14.2 12.0 Net income 66.4 62.0 48.8 42.0 35.4 Contribution to total CFG Diluted EPS $0.16 $0.15 $0.11 $0.10 $0.08 $s in billions Interest-earning assets (spot) $11.7 $9.7 $7.7 $7.2 $5.9 Total Commercial $7.7 $6.3 $5.0 $4.9 $4.2 Total Retail $4.0 $3.4 $2.7 $2.3 $1.7 Total loans (spot) $11.7 $9.7 $7.7 $7.2 $5.9 Total deposits (spot) 18.5 17.8 16.6 14.5 12.5 Risk-weighted assets (spot) $11.6 $9.9 $8.2 $7.6 $6.4 Performance metrics: Efficiency ratio 52.5% 51.4% 58.2% 60.4% 60.6% Noninterest income as a % of total revenue 14.2% 13.4% 14.7% 16.7% 16.8% $s in billions Client assets(1) Assets Under Management (AUM)(2) $10.6 $9.6 $8.7 $8.6 $7.6 Transactional assets(3) 1.8 1.6 1.4 1.4 1.4 Total Private Bank client assets $12.4 $11.2 $10.1 $10.0 $9.0 See pages 31-32 for notes.

23 $30.0 $29.2 $31.0 $32.8 $29.2 $29.9 $29.0 $27.4 $8.6 $14.2 $18.7 $23.8 $25.2 $26.9 $26.6 $25.4 1Q26 2Q26 3Q26 4Q26 1Q27 2Q27 3Q27 4Q27 $28.6 $30.8 $28.9 $22.9 $10.4 $2.8 $16.4 $26.0 $22.7 2025 2026 2027 2028 2029 Interest rate risk management W.A. receive-fixed rate 3.4% 3.5% 3.6% 3.6% 3.7% 3.7% 3.7% 3.7% 3.2% 3.5% 3.7% 3.7% 3.7% Executed post 6/30/23 3.9% 3.8% 3.8% 3.7% 3.7% 3.8% 3.7% 3.7% 4.0% 3.8% 3.7% 3.7% 3.7% Executed pre 6/30/23 3.2% 3.2% 3.2% 3.3% 3.4% 3.4% 3.3% 3.3% 3.1% 3.2% 3.4% 2.6% —% NII impact from terminated swaps ($MM): In-period impact $(88) $(62) $(52) $(28) $(16) $(10) $(9) $(4) $(457) $(230) $(40) $(3) $0 Sequential benefit $15 $26 $10 $24 $12 $6 $1 $5 $36 $227 $190 $37 $3 Receive-fixed cash flow swaps (average notional in $ billions) ■ Slightly asset sensitive; ~1% impact to NII over the next 12 months with a gradual +/- 100 bps change in rates relative to the forward curve ■ Receive-fixed cash flow swaps represent the primary tool to manage overall asset sensitivity – Well hedged against lower rates through 2027 ■ Pay-fixed swaps against securities portfolio help protect capital by reducing AOCI volatility Receive-fixed swaps executed post 6/30/23 Receive-fixed swaps executed pre 6/30/23 (legacy) Fixed/floating-rate mix 10% 12% 78% Securities $43B 38% 21% 41% Loans $148B Fixed Fixed with hedges Floating Floating with hedges Commentary 15% 15% 70% As of 9/30/26 (1) See pages 31-32 for notes.

24 AOCI accretion Protecting CET1 - AFS marks; duration decreasing with securities portfolio hedging; less sensitivity to rates. Illustrate how sensitivity to a 50 bp move has fallen from 12/31/22 to 9/30/23 to 12/31/23 ...As recent actions limit AOCI volatility to protect capital $(2.8) $(2.3) $(2.0) $(1.8) $(0.2) $(0.2) $(0.2) $(0.2) $(0.6) $(0.5) $(0.2) $(0.1) 9/30/2026 12/31/2026 12/31/2027 12/31/2028 $(3.7) $(2.5) $(2.1) ~44% TCE CET1(2) $(3.1) $(2.3) $(2.0) Commentary ■ Expect benefit to capital via accretion to AOCI as unrealized losses "burn off" – ~$1.1 billion in unrealized losses related to securities and pension expected to "burn off" by YE2028, adding ~60 bps to the CET1 ratio adjusted for AOCI(4) ■ Portfolio management actions focused on managing duration of AFS securities to protect capital by limiting volatility in AOCI – Immediate 50 bp parallel increase in rates would negatively impact CET1 ratio adjusted for AOCI by ~30 bps; a 50 bp parallel decrease would positively impact by ~30 bps Burn-off by YE2028 ~35% (1) Select totals may not sum due to rounding (2) CET1 adjusted for AOCI opt-out removal accretion based on a forward curve with the 10-year Treasury yield of ~5.00% by year-end 2028 (3) Unrealized losses in swap portfolio includes both active and terminated swaps (4) CET1 ratio impact for illustrative purposes assumes the RWA balance at 9/30/26 Projected accretion to TCE and CET1 adjusted for AOCI opt-out removal(1) Accretes to CET1(2) (3) $(3.0) $(2.6) Swaps Pension Securities

25 $13.7 $6.9 $2.5 $2.0 $1.6 $1.3 $1.0 $0.3 $2.0 $3.4 $1.6 $1.3 $0.9 $0.7 $0.4 $— $10.4 $4.7 $3.3 $2.2 2Q23 4Q24 4Q25 1Q26 2Q26 3Q26 4Q26 4Q27 Non-Core portfolio update Non-Core Dedicated structural funding Indirect auto Auto collateralized borrowings As of period end; $s in billions See pages 31-32 for notes. Non-Core portfolio(1) progression Education and other retail (purchased) Non-Core portfolio has been reduced to ~$1.3 billion at 3Q26; expected to decline to ~$1.0 billion by year-end 2026 2026 quarterly progression

26 Preferred dividend schedule See pages 31-32 for notes. Estimated preferred dividend impact(1) $s in millions 4Q26 1Q27 2Q27 3Q27 4Q27 Series B (floating) ~$6 ~$6 ~$6 ~$6 ~$6 Series C (floating) ~$6 ~$6 ~$6 ~$6 ~$6 Series E ~$6 ~$6 ~$6 ~$6 ~$6 Series H ~$7 ~$7 ~$7 ~$7 ~$7 Series I ~$7 ~$7 ~$7 ~$7 ~$7 Series J(2) ~$12 ~$7 ~$7 ~$7 ~$7 Total(3) ~$42 ~$38 ~$38 ~$39 ~$39 (1) Based on currently outstanding preferred shares; estimated preferred dividends for floating rate payments in the periods presented are based on the forward curve as of September 30, 2026 (2) Long first dividend recorded in 4Q26 on the Series J Preferred Stock (3) Select totals may not sum due to rounding

27 $77.2B Commercial credit portfolio(1) Commercial portfolio risk ratings(5) $s in billions 62% 67% 68% 17% 16% 16% 15% 12% 11% 6% 5% 5% 3Q25 2Q26 3Q26 B- and lower B+ to B BB+ to BB- AAA+ to BBB- $77.2 Highlights $77.3 $ Balances % of C&I Finance and Insurance $ 21.0 14 % Capital call facilities $ 10.5 Private Credit Finance 4.5 Other Finance and Insurance 6.0 Other Manufacturing 3.4 2 Technology 3.4 2 Accommodation and Food Services 2.1 2 Health, Pharma, Social Assistance 2.6 2 Professional, Scientific, and Technical 2.5 2 Wholesale Trade 2.9 2 Retail Trade 1.8 1 Other Services 2.3 2 Energy & Related 2.0 1 Rental and Leasing 1.9 1 Consumer Products Manufacturing 0.6 — Administrative and Waste Management 1.6 1 Arts, Entertainment, and Recreation 1.6 1 Automotive 1.0 1 Other (2) 3.2 2 Total C&I $ 53.9 36 % CRE Multi-family $ 8.5 6 % Office 3.6 3 Credit tenant lease and life sciences(3) $ 1.7 Other general office 1.9 Industrial 2.0 1 Retail 2.6 2 Co-op 1.7 1 Data Center(4) 1.5 1 Hospitality 0.3 — Other (2) 3.1 2 Total CRE $ 23.3 16 % Total Commercial loans & leases $ 77.2 52 % Total CFG $ 148.2 Diverse and granular portfolio ■ Disciplined capital allocation and risk appetite – Highly experienced leadership team – Focused client selection ■ C&I portfolio has focused growth on larger, mid-corporate customers, thereby improving overall asset quality – ~84% of C&I portfolio is investment grade equivalent(6) ■ Leveraged loans ~1.2% of total CFG loans, granular hold positions with an average outstanding of ~$10 million ■ CRE portfolio is well diversified across asset type, geography, and borrowers with the emphasis on strong sponsor selection – CRE portfolio down $2.2 billion, or ~9% year-over-year, driven primarily by paydowns $72.5 See pages 31-32 for notes. $s in billions

28 47% 48% 48% 31% 31% 31% 14% 13% 13% 3% 3% 3%5% 5% 5% 3Q25 2Q26 3Q26 $37.0 $20.9 $1.2 $3.1 $4.9 $3.9 $71.0B Retail credit portfolio 800+ 740-799 680-739 640-679 <640 $71.0 $s in billions $70.2 Home equity Retail portfolio(1) Residential mortgage Auto Education - in school Education - refinance Other retail ~95% Super-prime/prime* ~82% Secured ■ Retail portfolio mix continues to improve with focus on high quality relationship lending ■ Core real estate secured increased to 82% of the portfolio as Non-Core reduced significantly from 19% in 2Q23** to 2% in 3Q26 – Mortgage: FICO ~790; weighted-average LTV of ~51% – Home equity: FICO ~765; ~28% secured by 1st lien ◦ ~98% CLTV less than 80%; ~86% CLTV less than 70% ■ Core unsecured relatively stable at 16% of the portfolio; targeting super-prime/high-prime relationship borrowers – Education: FICO ~785 ◦ In-school: ~97% co-signed ◦ Refinance: ~35% advanced degrees – Other retail: consists primarily of Card and Citizens Pay; target high-quality borrowers; loss sharing in Citizens Pay High quality, diverse portfolio *Super-prime/prime defined as FICO of 680 or above at origination Retail portfolio FICOs(2) $68.4 Homeowners ~2/3 See pages 31-32 for notes. As of 9/30/26 62% 82% 19% 16%19% 2% 2Q23** 3Q26 Non-Core (Auto & other indirect lending) Core unsecured (Education, Other retail) Core real estate secured (Mortgage, Home equity) of unsecured retail borrowers(3) of retail portfolio > 680 Improving retail portfolio mix of retail portfolio **2Q23 represents the start of the Non-Core portfolio designation $71.0B$73.0B $s in billions To discuss: provide LTV stratification of 1st mortgages in light of B3E?

29 Allocation of allowance for credit losses by product type September 30, 2026 June 30, 2026 $s in millions Loans and Leases Allowance Coverage Loans and Leases Allowance Coverage Commercial and industrial(1) $ 53,889 $675 1.25 % $ 53,467 $665 1.24 % Commercial real estate 23,334 589 2.52 23,817 628 2.64 Total commercial 77,223 1,264 1.64 77,284 1,293 1.67 Residential mortgages 37,036 228 0.62 36,374 221 0.61 Home equity 20,926 170 0.81 20,276 159 0.78 Automobile 1,170 5 0.46 1,482 6 0.41 Education 7,969 268 3.36 8,044 259 3.22 Other retail 3,903 237 6.08 4,031 246 6.12 Total retail loans 71,004 908 1.28 70,207 891 1.27 Allowance for credit losses(2) $148,227 $2,172 1.47 % $147,491 $2,184 1.48 % See pages 31-32 for notes.

30 Delinquency by product type September 30, 2026 (%) June 30, 2026 (%) Days Past Due and Accruing Days Past Due and Accruing Current 30-59 60-89 90+ Nonaccrual Current 30-59 60-89 90+ Nonaccrual Commercial and industrial 99.47 % 0.04 % 0.02 % — % 0.47 % 99.47 % 0.04 % 0.02 % 0.01 % 0.46 % Commercial real estate 96.64 0.76 0.10 0.02 2.48 97.31 0.02 0.23 0.03 2.41 Total commercial 98.61 0.26 0.04 0.01 1.08 98.82 0.03 0.08 0.01 1.06 Residential mortgages(1) 98.63 0.20 0.12 0.42 0.63 98.63 0.20 0.10 0.47 0.60 Home equity 97.89 0.43 0.15 — 1.53 97.85 0.45 0.14 — 1.56 Automobile 94.36 2.91 1.11 — 1.62 94.80 2.77 1.01 — 1.42 Education 99.04 0.40 0.28 0.03 0.25 99.12 0.39 0.21 0.02 0.26 Other retail 97.98 0.69 0.46 — 0.87 97.99 0.62 0.42 — 0.97 Total retail 98.36 0.36 0.18 0.22 0.88 98.34 0.37 0.16 0.25 0.88 Total 98.48 % 0.31 % 0.11 % 0.11 % 0.99 % 98.60 % 0.19 % 0.12 % 0.12 % 0.97 % See pages 31-32 for notes.

31 Notes on Non-GAAP Financial Measures See important information on our use of Non-GAAP Financial Measures at the beginning of this presentation and reconciliations to GAAP financial measures at the end of this presentation. Allowance coverage ratios for loans and leases includes the allowance for funded loans and leases in the numerator and funded loans and leases in the denominator. Allowance coverage ratios for credit losses includes the allowance for funded loans and leases and allowance for unfunded lending commitments in the numerator and funded loans and leases in the denominator. General Notes a. References to net interest margin are on a fully taxable equivalent ("FTE") basis. b. Throughout this presentation, references to consolidated and/or commercial loans and loan growth include leases. Loans held for sale are also referred to as LHFS. c. Select totals may not sum due to rounding. d. Based on Basel III standardized approach. Capital Ratios are preliminary. e. Throughout this presentation, reference to balance sheet items are on an average basis and loans exclude held for sale unless otherwise noted. Notes Notes on slide 3 - 3Q26 Earnings highlights 1) 3Q26 and 3Q25 include preferred stock early redemption costs of $4 million and $5 million, respectively. 2) See general note a). Notes on slide 4 - 3Q26 Overview 1) See general note d). 2) Represents Return on Regulatory Capital. See page 37 for details. Notes on slide 6 - Noninterest income 1) Includes bank-owned life insurance income and other miscellaneous income for all periods presented. Notes on slide 10 - Highly diversified and retail-oriented deposit base 1) Estimated based on available company disclosures; Citizens stable deposits calculated using average Consumer deposits excluding Private Bank & Wealth. 2) Includes branch-based checking with interest and savings. Notes on slide 12 - Allowance for credit losses 1) Allowance for credit losses to nonaccrual loans and leases. Notes on slide 13 - Strong capital position 1) See general note d). 2) See general note c). Notes on slide 14 - Private Bank buildout continues strong progress 1) Total Client Assets (TCA) include Assets Under Management (AUM) and Transactional Assets. AUM represent assets for which Citizens’ investment advisory affiliates provide continuous and regular supervisory or management services. Transaction assets represent assets for which Citizens' Wealth Management affiliates provide execution, custody, record keeping, reporting and other administrative services. 2) Assets Under Management referenced represents AUM of Citizens Private Wealth & Citizens Wealth Management, our Private Bank advisory affiliates. 3) Transactional assets referenced represents assets of Citizens Wealth Management, our Private Bank brokerage affiliate. Notes on slide 16 - 3Q26 outlook vs. 2Q26 1) See general note d). Notes on slide 22 - 3Q26 Private Bank financial performance 1) Total Client Assets (TCA) include Assets Under Management (AUM) and Transactional Assets. AUM represents assets for which Citizens’ investment advisory affiliates provide continuous and regular supervisory or management services. Transaction assets represent assets for which Citizens' Wealth Management affiliates provide execution, custody, record keeping, reporting and other administrative services. 2) Assets Under Management referenced represent AUM of Citizens Private Wealth & Citizens Wealth Management, our Private Bank advisory affiliates. 3) Transactional assets referenced represent assets of Citizens Wealth Management, our Private Bank brokerage affiliate.

32 Notes continued Notes on slide 23 - Interest rate risk management 1) Represents fair value balances. Notes on slide 25 - Non-Core portfolio update 1) See general note c). Notes on slide 27 - $77.2B Commercial credit portfolio 1) See general note c). 2) Includes deferred fees and costs. 3) Credit tenant lease includes loans to nationally recognized tenants with high credit ratings and life sciences includes loans to provide lab and office space for tenants involved in the study and development of scientific discoveries. 4) In the current quarter, the Data Center portfolio includes loans previously presented within Industrial and Other, reflecting a refinement to the loan industry classification system for the commercial real estate portfolio. 5) Reflects period end balances 6) Represents a rating agency bond-equivalent of Investment Grade based on internal risk ratings. Notes on slide 28 - $71.0B Retail credit portfolio 1) See general note c). 2) Reflects period end balances. 3) Estimated based on 2025 data. Source: Citizens Customer Intelligence Platform (CIP), Experian, Equifax, and Intercontinental Exchange. Notes on slide 29 - Allocation of allowance for credit losses by product type 1) Coverage ratio includes total commercial allowance for unfunded lending commitments and total commercial allowance for loan and lease losses in the numerator and total commercial loans and leases in the denominator. 2) Coverage ratio reflects total allowance for credit losses for the respective portfolio. Notes on slide 30 - Delinquency by product type 1) 90+ days past due and accruing includes $157 million, $172 million,and $114 million of loans fully or partially guaranteed by the FHA, VA, and USDA for September 30, 2026, June 30, 2026, and September 30, 2025, respectively.

33 Non-GAAP financial measures and reconciliations $s in millions, except share, per share and ratio data QUARTERLY TRENDS 3Q26 Change 3Q26 2Q26 3Q25 2Q26 3Q25 $/bps % $/bps % Pre-provision profit: Total revenue (GAAP) A $2,322 $2,283 $2,118 $39 2% $204 10% Noninterest expense (GAAP) B 1,393 1,394 1,335 (1) — 58 4 Pre-provision profit (non-GAAP) $929 $889 $783 $40 4% $146 19% Return on average common equity and return on average tangible common equity: Net income available to common stockholders (GAAP) C $599 $554 $457 $45 8% $142 31% Average common equity (GAAP) D $23,644 $23,839 $23,288 ($195) (1%) $356 2% Less: Average goodwill (GAAP) 8,220 8,221 8,187 (1) — 33 — Less: Average other intangibles (GAAP) 103 109 126 (6) (6) (23) (18) Add: Average deferred tax liabilities related to goodwill (GAAP) 438 438 440 — — (2) — Average tangible common equity (non-GAAP) E $15,759 $15,947 $15,415 ($188) (1%) $344 2% Return on average common equity C/D 10.05 % 9.31% 7.77 % 74 bps 228 bps Return on average tangible common equity (non-GAAP) C/E 15.08 % 13.91% 11.75 % 117 bps 333 bps Return on average total assets and return on average total tangible assets: Net income (GAAP) F $636 $587 $494 $49 8% $142 29% Average total assets (GAAP) G $231,250 $229,263 $219,117 $1,987 1% $12,133 6% Less: Average goodwill (GAAP) $8,220 $8,221 $8,187 ($1) —% $33 —% Less: Average other intangibles (GAAP) $103 $109 $126 ($6) (6%) ($23) (18%) Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP) $438 $438 $440 $— —% ($2) —% Average tangible assets (non-GAAP) H $223,365 $221,371 $211,244 $1,994 1% $12,121 6% Return on average total assets F/G 1.09 % 1.03% 0.90 % 6 bps 19 bps Return on average total tangible assets (non-GAAP) F/H 1.13 % 1.06% 0.93 % 7 bps 20 bps Book value per common share and tangible book value per common share: Common shares - at period-end (GAAP) I 421,219,810 422,677,660 431,453,142 (1,457,850) —% (10,233,332) (2%) Common stockholders' equity (GAAP) J $22,952 $24,072 $23,718 ($1,120) (5) ($766) (3) Less: Goodwill (GAAP) 8,220 8,220 8,187 — — 33 — Less: Other intangible assets (GAAP) 100 105 123 (5) (5) (23) (19) Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP) 438 438 440 — — (2) — Tangible common equity (non-GAAP) K $15,070 $16,185 $15,848 ($1,115) (7%) ($778) (5%) Book value per common share (GAAP) J/I $54.49 $56.95 $54.97 ($2.46) (4%) ($0.48) (1%) Tangible book value per common share (non-GAAP) K/I $35.78 $38.29 $36.73 ($2.51) (7%) ($0.95) (3%)

34 Non-GAAP financial measures and reconciliations QUARTERLY TRENDS 3Q26 Change 3Q26 2Q26 3Q25 2Q26 3Q25 $/bps % $/bps % Common equity ratio and tangible common equity ratio: Total assets (GAAP) L $234,464 $233,836 $222,747 $628 —% $11,717 5% Less: Goodwill (GAAP) 8,220 8,220 8,187 — — 33 — Less: Other intangible assets (GAAP) 100 105 123 (5) (5) (23) (19) Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP) 438 438 440 — — (2) — Tangible assets (non-GAAP) M $226,582 $225,949 $214,877 $633 —% $11,705 5% Common equity ratio (GAAP) J/L 9.8 % 10.3 % 10.6 % (50) bps (86) bps Tangible common equity ratio (non-GAAP) K/M 6.7 7.2 7.4 (50) bps (70) bps Net interest income and net interest margin on an FTE basis: Net interest income (annualized) (GAAP) N $6,645 $6,542 $5,902 $103 2% $743 13% Average interest-earning assets (GAAP) O 208,942 206,770 197,598 2,172 1 11,344 6 Net interest margin (GAAP) N/O 3.18 % 3.16% 2.99% 2 bps 19 bps Net interest income (GAAP) $1,675 $1,631 $1,488 $44 3% $187 13% FTE adjustment 3 3 4 — — (1) (25) Net interest income on an FTE basis (non-GAAP) 1,678 1,634 1,492 44 3 186 12 Net interest income on an FTE basis (annualized) (non-GAAP) P 6,657 6,555 5,919 102 2 738 12 Net interest margin on an FTE basis (non-GAAP) P/O 3.19 % 3.17% 3.00% 2 bps 19 bps Total Retail loans excluding Private Bank and non-core - at period-end Total Retail loans - at period-end $71,004 $70,207 $68,377 $797 1% $2,627 4% Less: Non-core retail loans - at period-end 1,276 1,608 2,972 (332) (21) (1,696) (57) Less: Private bank retail loans - at period-end 3,972 3,408 1,749 564 17 2,223 127 Total Retail loans excluding Private Bank and non-core - at period-end $65,756 $65,191 $63,656 $565 1% $2,100 3% Total Commercial loans excluding Private Bank - at period-end Total Commercial loans - at period-end $77,223 $77,284 $72,493 ($61) —% $4,730 7% Less: Private bank commercial loans - at period-end $7,684 $6,282 $4,189 $1,402 22 $3,495 83 Total Commercial loans excluding Private Bank - at period-end $69,539 $71,002 $68,304 ($1,463) (2%) $1,235 2% $s in millions, except share, per share and ratio data

35 Financial measures and reconciliations - Efficiency ratio and Operating leverage $s in millions, except share, per share and ratio data QUARTERLY TRENDS 3Q26 Change 3Q26 2Q26 1Q26 4Q25 3Q25 2Q26 3Q25 $/bps % $/bps % Efficiency ratio and Operating leverage: Total revenue (GAAP) A $2,322 $2,283 $2,168 $2,157 $2,118 $39 1.72% $204 9.64% Noninterest expense (GAAP) B 1,393 1,394 $1,378 $1,343 1,335 (1) (0.11) 58 4.32 Efficiency ratio B/A 60.0% 61.1% 63.6 % 62.2% 63.0% (110) bps (305) bps Operating leverage A-B 1.83% 5.32%

36 Non-GAAP financial measures and reconciliations - CET1 adjusted for AOCI opt-out removal QUARTERLY TRENDS 3Q26 2Q26 CET1 Ratio adjusted for AOCI opt-out removal CET1 capital $ 18,673 $ 18,364 Less: AFS securities - AOCI 2,078 1,103 HTM securities - AOCI(1) 748 628 DTA for AFS/HTM securities 47 31 Pension 242 244 DTA for Pension 3 4 CET 1 capital adjusted for AOCI opt-out removal A $15,555 $16,354 Risk-weighted assets 177,258 176,336 Less: HTM securities - AOCI 128 108 AFS securities - AOCI 325 181 DTA for AFS/HTM securities (2,277) (1,385) Pension 242 244 DTA for Pension (213) (214) Risk-weighted assets adjusted for AOCI opt-out removal B $179,053 $177,402 CET1 Ratio adjusted for AOCI opt-out removal A/B 8.7 % 9.2 % $s in millions, except share, per share and ratio data (1) "HTM securities - AOCI" refers to unrealized losses recognized on securities before transfer to HTM

37 Non-GAAP financial measures and reconciliations - Private Bank Return on Regulatory Capital $s in millions, except share, per share and ratio data 3Q26 Net income available to common stockholders: Private Bank Net income available to common stockholders, (GAAP) A $66 Regulatory Capital: Private Bank Average Risk Weighted Assets (1) B $9,965 CFG Capital Allocation Rate (2) C 10.0 % Private Bank Regulatory Capital D=B*C $997 Private Bank Return on Regulatory Capital A/D 26 % (1) RWA is based on the Basel III standardized approach. (2) Capital allocation rate is management-defined for internal performance evaluation. It is not based on GAAP.

Financial Supplement

Third Quarter 2026


Table of Contents						Page

Consolidated Financial Highlights						3

Consolidated Statements of Operations (unaudited)						4

Consolidated Balance Sheets (unaudited)						5

Loans and Deposits						6

Average Balance Sheets, Annualized Yields and Rates						7

Mortgage Banking Fees						9

Segment Financial Highlights						10

Credit-Related Information:
Nonaccrual loans and leases						13
Loans and Leases 90 Days or More Past Due and Accruing						14
Charge-offs, Recoveries, and Related Ratios						15
Summary of Changes in the Components of the Allowance for Credit Losses						17

Capital and Ratios						18

Non-GAAP Financial Measures and Reconciliations						19
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.

CONSOLIDATED FINANCIAL HIGHLIGHTS

(dollars in millions, except per share data)


		QUARTERLY TRENDS																		FOR THE NINE MONTHS ENDED SEPTEMBER 30,
												3Q26 Change												2026 Change
		3Q26		2Q26		1Q26		4Q25		3Q25		2Q26				3Q25				2026		2025		2025
												$/bps		%		$/bps		%						$/bps		%
SELECTED OPERATING DATA
Total revenue	A	$2,322		$2,283		$2,168		$2,157		$2,118		$39		2	%	$204		10	%	$6,773		$6,090		$683		11	%
Noninterest expense	B	1,393		1,394		1,378		1,343		1,335		(1)		—		58		4		4,165		3,968		197		5
Pre-provision profit1		929		889		790		814		783		40		4		146		19		2,608		2,122		486		23
Provision (benefit) for credit losses		125		134		140		137		154		(9)		(7)		(29)		(19)		399		471		(72)		(15)
NET INCOME		636		587		517		528		494		49		8		142		29		1,740		1,303		437		34
Net income available to common stockholders		599		554		484		489		457		45		8		142		31		1,637		1,199		438		37
PER COMMON SHARE DATA
Basic earnings		$1.42		$1.31		$1.14		$1.14		$1.06		$0.11		8	%	$0.36		34	%	$3.87		$2.76		$1.11		40	%
Diluted earnings		1.41		1.30		1.13		1.13		1.05		0.11		8		0.36		34		3.83		2.74		1.09		40
Cash dividends declared and paid per common share		0.46		0.46		0.46		0.46		0.42		—		—		0.04		10		1.38		1.26		0.12		10
Book value per common share		54.49		56.95		56.48		56.39		54.97		(2.46)		(4)		(0.48)		(1)		54.49		54.97		(0.48)		(1)
Tangible book value per common share1		35.78		38.29		37.94		38.07		36.73		(2.51)		(7)		(0.95)		(3)		35.78		36.73		(0.95)		(3)
Dividend payout ratio		32	%	35	%	40	%	40	%	40	%	(272)	bps			(723)	bps			36	%	46	%	(999)	bps
COMMON SHARES OUTSTANDING
Average: Basic		421,148,362		422,871,137		425,344,491		429,483,110		431,365,552		(1,722,775)		—	%	(10,217,190)		(2	%)	423,105,960		434,416,696		(11,310,736)		(3	%)
Diluted		425,662,538		426,681,848		429,894,837		434,077,960		435,472,350		(1,019,310)		—		(9,809,812)		(2)		427,338,300		437,915,596		(10,577,296)		(2)
Common shares at period-end		421,219,810		422,677,660		426,023,578		429,242,174		431,453,142		(1,457,850)		—		(10,233,332)		(2)		421,219,810		431,453,142		(10,233,332)		(2)
FINANCIAL RATIOS
Net interest margin		3.18	%	3.16	%	3.14	%	3.06	%	2.99	%	2 bps				19 bps				3.16	%	2.94	%	22	bps
Net interest margin, FTE1,2		3.19		3.17		3.14		3.07		3.00		2				19				3.17		2.95		22
Return on average common equity		10.05		9.31		8.19		8.16		7.77		74				228				9.18		7.07		211
Return on average tangible common equity1		15.08		13.91		12.19		12.18		11.75		117				333				13.73		10.84		289
Return on average total assets		1.09		1.03		0.94		0.95		0.90		6				19				1.02		0.80		22
Return on average total tangible assets1		1.13		1.06		0.97		0.98		0.93		7				20				1.06		0.83		23
Effective income tax rate		20.86		22.29		20.46		22.03		21.38		(143)				(52)				21.23		21.06		17
Efficiency ratio	B/A	59.98		61.08		63.55		62.24		63.03		(110)				(305)				61.49		65.16		(367)
Noninterest income as a % of total revenue		27.86		28.54		27.95		28.75		29.75		(68)				(189)				28.12		29.12		(100)
Operating leverage:
Total revenue		$2,322		$2,283						$2,118		$39		1.72	%	$204		9.64	%	$6,773		$6,090		$683		11.22	%
Less: Noninterest expense		1,393		1,394						1,335		(1)		(0.11)		58		4.32		4,165		3,968		197		4.96
Operating leverage														1.83	%			5.32	%							6.26	%
CAPITAL RATIOS - PERIOD-END (PRELIMINARY)
CET1 capital ratio		10.5	%	10.4	%	10.5	%	10.6	%	10.7	%
Tier 1 capital ratio		11.8		11.6		11.7		11.9		11.9
Total capital ratio		13.7		13.6		13.7		13.8		13.9
Tier 1 leverage ratio		9.2		9.2		9.3		9.5		9.4
Common equity ratio		9.8		10.3		10.6		10.7		10.6
Tangible common equity ratio1		6.7		7.2		7.3		7.5		7.4
SELECTED BALANCE SHEET DATA
Loan-to-deposit ratio (period-end balances)		80.02	%	79.46	%	78.07	%	77.84	%	78.26	%	56	bps			176	bps			80.02	%	78.26	%	176	bps
Loan-to-deposit ratio (average balances)		80.20		79.58		79.09		78.82		79.57		62	bps			63	bps			79.63		80.05		(42)	bps
Full-time equivalent colleagues (period-end)		17,609		17,727		17,380		17,398		17,496		(118)		(1)	%	113		1	%	17,609		17,496		113		1	%

1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

2 Net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21% to adjust for the tax-exempt status of income from certain assets held by the Company.

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)

(dollars in millions)


	QUARTERLY TRENDS											FOR THE NINE MONTHS ENDED SEPTEMBER 30,
						3Q26 Change								2026 Change
	3Q26	2Q26	1Q26	4Q25	3Q25	2Q26			3Q25			2026	2025	2025
						$	%		$	%				$	%
INTEREST INCOME
Interest and fees on loans and leases	$2,034	$1,968	$1,884	$1,901	$1,897	$66	3	%	$137	7	%	$5,886	$5,577	$309	6	%
Interest and fees on loans held for sale	22	26	21	22	31	(4)	(15)		(9)	(29)		69	83	(14)	(17)
Investment securities	462	446	424	434	433	16	4		29	7		1,332	1,279	53	4
Interest-bearing deposits in banks	103	103	91	89	97	—	—		6	6		297	278	19	7
Total interest income	2,621	2,543	2,420	2,446	2,458	78	3		163	7		7,584	7,217	367	5
INTEREST EXPENSE
Deposits	767	747	715	781	816	20	3		(49)	(6)		2,229	2,413	(184)	(8)
Short-term borrowed funds	12	9	4	—	5	3	33		7	140		25	22	3	14
Long-term borrowed funds	167	156	139	128	149	11	7		18	12		462	466	(4)	(1)
Total interest expense	946	912	858	909	970	34	4		(24)	(2)		2,716	2,901	(185)	(6)
Net interest income	1,675	1,631	1,562	1,537	1,488	44	3		187	13		4,868	4,316	552	13
NONINTEREST INCOME
Service charges and fees	120	117	112	112	112	3	3		8	7		349	332	17	5
Capital markets fees	149	153	134	140	166	(4)	(3)		(17)	(10)		436	371	65	18
Wealth fees	109	102	100	98	93	7	7		16	17		311	262	49	19
Card fees	90	89	83	86	87	1	1		3	3		262	260	2	1
Mortgage banking fees	35	42	42	52	49	(7)	(17)		(14)	(29)		119	181	(62)	(34)
Foreign exchange and derivative products	49	47	44	34	42	2	4		7	17		140	122	18	15
Letter of credit and loan fees	54	52	50	49	48	2	4		6	13		156	137	19	14
Securities gains, net	11	6	7	7	2	5	83		9	NM		24	14	10	71
Other income	30	44	34	42	31	(14)	(32)		(1)	(3)		108	95	13	14
Total noninterest income	647	652	606	620	630	(5)	(1)		17	3		1,905	1,774	131	7
TOTAL REVENUE	2,322	2,283	2,168	2,157	2,118	39	2		204	10		6,773	6,090	683	11
Provision (benefit) for credit losses	125	134	140	137	154	(9)	(7)		(29)	(19)		399	471	(72)	(15)
NONINTEREST EXPENSE
Salaries and employee benefits	750	745	758	716	705	5	1		45	6		2,253	2,082	171	8
Equipment and software	202	195	197	199	197	7	4		5	3		594	584	10	2
Outside services	174	174	162	148	161	—	—		13	8		510	485	25	5
Occupancy	107	108	114	109	106	(1)	(1)		1	1		329	326	3	1
Other operating expense	160	172	147	171	166	(12)	(7)		(6)	(4)		479	491	(12)	(2)
Total noninterest expense	1,393	1,394	1,378	1,343	1,335	(1)	—		58	4		4,165	3,968	197	5
Income before income tax expense	804	755	650	677	629	49	6		175	28		2,209	1,651	558	34
Income tax expense	168	168	133	149	135	—	—		33	24		469	348	121	35
Net income	$636	$587	$517	$528	$494	$49	8	%	$142	29	%	$1,740	$1,303	$437	34	%

Net income available to common stockholders	$599	$554	$484	$489	$457	$45	8	%	$142	31	%	$1,637	$1,199	$438	37	%

CONSOLIDATED BALANCE SHEETS (unaudited)

(dollars in millions, except par value)


PERIOD-END BALANCES	AS OF					SEPTEMBER 30, 2026 CHANGE
	Sept 30, 2026	June 30, 2026	Mar 31, 2026	Dec 31, 2025	Sept 30, 2025	June 30, 2026			September 30, 2025
						$	%		$	%
ASSETS
Cash and due from banks	$1,041	$1,219	$1,084	$1,464	$1,254	($178)	(15	%)	($213)	(17	%)
Interest-bearing cash and due from banks	11,925	11,541	11,246	11,263	10,396	384	3		1,529	15
Interest-bearing deposits in banks	592	1,107	830	961	694	(515)	(47)		(102)	(15)
Debt securities available for sale, at fair value	36,030	37,448	36,361	35,697	35,419	(1,418)	(4)		611	2
Debt securities held to maturity	8,298	7,638	7,800	7,933	8,124	660	9		174	2
Loans held for sale	884	1,458	1,537	1,198	1,334	(574)	(39)		(450)	(34)
Loans and leases	148,227	147,491	143,667	142,692	140,870	736	—		7,357	5
Less: Allowance for loan and lease losses	(1,905)	(1,969)	(1,958)	(1,943)	(1,972)	64	(3)		67	(3)
Net loans and leases	146,322	145,522	141,709	140,749	138,898	800	1		7,424	5
Premises and equipment	883	873	874	915	857	10	1		26	3
Bank-owned life insurance	3,493	3,470	3,464	3,441	3,422	23	1		71	2
Goodwill	8,220	8,220	8,221	8,187	8,187	—	—		33	—
Other intangible assets	100	105	112	115	123	(5)	(5)		(23)	(19)
Other assets	16,676	15,235	14,680	14,428	14,039	1,441	9		2,637	19
TOTAL ASSETS	$234,464	$233,836	$227,918	$226,351	$222,747	$628	—	%	$11,717	5	%
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES
Deposits:
Noninterest-bearing	$40,916	$40,939	$41,672	$40,417	$39,472	($23)	—	%	$1,444	4	%
Interest-bearing	144,312	144,681	142,363	142,896	140,539	(369)	—		3,773	3
Total deposits	185,228	185,620	184,035	183,313	180,011	(392)	—		5,217	3
Short-term borrowed funds	819	1,159	54	58	214	(340)	(29)		605	NM
Long-term borrowed funds:
FHLB advances	7,613	5,763	2,513	2,014	14	1,850	32		7,599	NM
Senior debt	7,318	7,078	7,076	6,328	6,825	240	3		493	7
Subordinated debt and other debt	2,082	2,349	2,671	2,882	3,602	(267)	(11)		(1,520)	(42)
Total long-term borrowed funds	17,013	15,190	12,260	11,224	10,441	1,823	12		6,572	63
Other liabilities	6,242	5,684	5,397	5,439	6,252	558	10		(10)	—
TOTAL LIABILITIES	209,302	207,653	201,746	200,034	196,918	1,649	1		12,384	6
STOCKHOLDERS' EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented	2,210	2,111	2,111	2,111	2,111	99	5		99	5
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented	7	7	7	7	7	—	—		—	—
Additional paid-in capital	22,546	22,521	22,466	22,476	22,448	25	—		98	—
Retained earnings	12,389	11,987	11,631	11,345	11,056	402	3		1,333	12
Treasury stock, at cost	(8,308)	(8,182)	(7,955)	(7,652)	(7,526)	(126)	(2)		(782)	(10)
Accumulated other comprehensive income (loss)	(3,682)	(2,261)	(2,088)	(1,970)	(2,267)	(1,421)	(63)		(1,415)	(62)
TOTAL STOCKHOLDERS' EQUITY	25,162	26,183	26,172	26,317	25,829	(1,021)	(4)		(667)	(3)
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$234,464	$233,836	$227,918	$226,351	$222,747	$628	—	%	$11,717	5	%
Memo: Total tangible common equity1	$15,070	$16,185	$16,165	$16,341	$15,848	($1,115)	(7	%)	($778)	(5	%)

1 Represents a non-GAAP financial measure. For further information on this measure, refer to "Non-GAAP Financial Measures and Reconciliations."

LOANS AND DEPOSITS

(dollars in millions)


PERIOD-END BALANCES	AS OF					SEPTEMBER 30, 2026 CHANGE
	Sept 30, 2026	June 30, 2026	Mar 31, 2026	Dec 31, 2025	Sept 30, 2025	June 30, 2026			September 30, 2025
						$	%		$	%
LOANS AND LEASES
Commercial and industrial	$53,889	$53,467	$50,307	$49,232	$46,953	$422	1	%	$6,936	15	%
Commercial real estate	23,334	23,817	24,282	24,580	25,540	(483)	(2)		(2,206)	(9)
Total commercial	77,223	77,284	74,589	73,812	72,493	(61)	—		4,730	7
Residential mortgages	37,036	36,374	35,404	35,024	34,477	662	2		2,559	7
Home equity	20,926	20,276	19,449	19,069	18,415	650	3		2,511	14
Automobile	1,170	1,482	1,863	2,310	2,816	(312)	(21)		(1,646)	(58)
Education	7,969	8,044	8,340	8,416	8,556	(75)	(1)		(587)	(7)
Other retail	3,903	4,031	4,022	4,061	4,113	(128)	(3)		(210)	(5)
Total retail	71,004	70,207	69,078	68,880	68,377	797	1		2,627	4
Total loans and leases	$148,227	$147,491	$143,667	$142,692	$140,870	$736	—	%	$7,357	5	%
Loans held for sale	884	1,458	1,537	1,198	1,334	(574)	(39)		(450)	(34)
Loans and leases and loans held for sale	$149,111	$148,949	$145,204	$143,890	$142,204	$162	—	%	$6,907	5	%

DEPOSITS
Noninterest-bearing demand	$40,916	$40,939	$41,672	$40,417	$39,472	($23)	—	%	$1,444	4	%
Checking with interest	38,526	40,258	37,675	37,428	35,219	(1,732)	(4)		3,307	9
Savings	22,424	23,570	24,114	24,353	24,759	(1,146)	(5)		(2,335)	(9)
Money market	63,379	60,029	59,611	60,062	59,709	3,350	6		3,670	6
Time	19,983	20,824	20,963	21,053	20,852	(841)	(4)		(869)	(4)
Total deposits	$185,228	$185,620	$184,035	$183,313	$180,011	($392)	—	%	$5,217	3	%


AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)

	QUARTERLY TRENDS												3Q26 Change
	3Q26				2Q26				3Q25				2Q26			3Q25
	Average Balance	Interest	Rate		Average Balance	Interest	Rate		Average Balance	Interest	Rate		Average Balance	Interest	Rate	Average Balance	Interest	Rate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks	$10,941	$103	3.66	%	$10,839	$103	3.78	%	$9,015	$97	4.24	%	$102	$—	(12) bps	$1,926	$6	(58) bps
Taxable investment securities	49,210	462	3.75		48,087	446	3.71		46,452	433	3.71		1,123	16	4	2,758	29	4
Non-taxable investment securities	1	—	2.60		1	—	2.60		1	—	2.60		—	—	—	—	—	—
Total investment securities	49,211	462	3.75		48,088	446	3.71		46,453	433	3.71		1,123	16	4	2,758	29	4
Commercial and industrial	53,179	750	5.53		52,214	707	5.35		46,351	581	4.91		965	43	18	6,828	169	62
Commercial real estate	23,741	332	5.47		24,334	333	5.41		25,799	380	5.76		(593)	(1)	6	(2,058)	(48)	(29)
Total commercial	76,920	1,082	5.51		76,548	1,040	5.37		72,150	961	5.21		372	42	14	4,770	121	30
Residential mortgages	36,604	381	4.16		35,793	367	4.09		34,134	339	3.98		811	14	7	2,470	42	18
Home equity	20,571	334	6.45		19,876	319	6.43		18,027	322	7.07		695	15	2	2,544	12	(62)
Automobile	1,317	16	4.91		1,667	20	4.78		3,096	35	4.44		(350)	(4)	13	(1,779)	(19)	47
Education	7,973	124	6.16		8,183	124	6.11		8,513	129	5.98		(210)	—	5	(540)	(5)	18
Other retail	3,969	97	9.70		4,061	98	9.67		4,091	111	10.92		(92)	(1)	3	(122)	(14)	(122)
Total retail	70,434	952	5.38		69,580	928	5.34		67,861	936	5.49		854	24	4	2,573	16	(11)
Total loans and leases	147,354	2,034	5.45		146,128	1,968	5.36		140,011	1,897	5.35		1,226	66	9	7,343	137	10
Loans held for sale	1,436	22	5.92		1,715	26	6.04		2,119	31	5.73		(279)	(4)	(12)	(683)	(9)	19
Total interest-earning assets	208,942	2,621	4.96		206,770	2,543	4.90		197,598	2,458	4.92		2,172	78	6	11,344	163	4
Noninterest-earning assets	22,308				22,493				21,519				(185)			789
TOTAL ASSETS	$231,250				$229,263				$219,117				$1,987			$12,133
INTEREST-BEARING LIABILITIES
Checking with interest	$38,684	$142	1.46	%	$38,632	$132	1.38	%	$34,748	$134	1.54	%	$52	$10	8	$3,936	$8	(8)
Savings	22,923	56	0.98		23,780	64	1.06		25,001	86	1.36		(857)	(8)	(8)	(2,078)	(30)	(38)
Money market	61,115	395	2.57		60,295	374	2.49		57,783	411	2.82		820	21	8	3,332	(16)	(25)
Time	20,447	174	3.37		21,032	177	3.39		20,355	185	3.61		(585)	(3)	(2)	92	(11)	(24)
Total interest-bearing deposits	143,169	767	2.13		143,739	747	2.08		137,887	816	2.35		(570)	20	5	5,282	(49)	(22)
Short-term borrowed funds	1,627	12	2.86		989	9	3.43		589	5	2.91		638	3	(57)	1,038	7	(5)
FHLB advances	4,718	49	4.01		3,538	35	3.94		1,009	12	4.64		1,180	14	7	3,709	37	(63)
Senior debt	7,117	91	5.12		7,078	89	5.01		6,823	88	5.16		39	2	11	294	3	(4)
Subordinated debt and other debt	2,206	27	5.04		2,496	32	5.09		3,811	49	5.16		(290)	(5)	(5)	(1,605)	(22)	(12)
Total long-term borrowed funds	14,041	167	4.73		13,112	156	4.74		11,643	149	5.11		929	11	(1)	2,398	18	(38)
Total borrowed funds	15,668	179	4.54		14,101	165	4.65		12,232	154	5.01		1,567	14	(11)	3,436	25	(47)
Total interest-bearing liabilities	158,837	946	2.37		157,840	912	2.31		150,119	970	2.56		997	34	6	8,718	(24)	(19)
Noninterest-bearing demand deposits	40,567				39,881				38,070				686			2,497
Other noninterest-bearing liabilities	5,917				5,592				5,387				325			530
TOTAL LIABILITIES	205,321				203,313				193,576				2,008			11,745
STOCKHOLDERS' EQUITY	25,929				25,950				25,541				(21)			388
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$231,250				$229,263				$219,117				$1,987			$12,133
INTEREST RATE SPREAD			2.59	%			2.59	%			2.36	%			—			23
NET INTEREST INCOME AND NET INTEREST MARGIN		$1,675	3.18	%		$1,631	3.16	%		$1,488	2.99	%		$44	2		$187	19
NET INTEREST INCOME AND NET INTEREST MARGIN, FTE1		$1,678	3.19	%		$1,634	3.17	%		$1,492	3.00	%		$44	2		$186	19
Memo: Total deposits (interest-bearing and noninterest-bearing demand)	$183,736	$767	1.66	%	$183,620	$747	1.63	%	$175,957	$816	1.84	%	$116	$20	3 bps	$7,779	($49)	(18) bps

1Net interest income and net interest margin are presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21% to adjust for the tax-exempt status of income from certain assets held by the Company and are considered non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."


AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)

	FOR THE NINE MONTHS ENDED SEPTEMBER 30,								2026 Change
	2026				2025				2025
	Average Balance	Interest	Rate		Average Balance	Interest	Rate		Average Balance	Interest	Rate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks	$10,623	$297	3.68	%	$8,445	$278	4.35	%	$2,178	$19	(67)	bps
Taxable investment securities	48,084	1,332	3.69		46,354	1,279	3.68		1,730	53	1
Non-taxable investment securities	1	—	2.60		1	—	2.60		—	—	—
Total investment securities	48,085	1,332	3.69		46,355	1,279	3.68		1,730	53	1
Commercial and industrial	51,856	2,101	5.34		44,972	1,645	4.83		6,884	456	51
Commercial real estate	24,156	993	5.42		26,429	1,151	5.74		(2,273)	(158)	(32)
Total commercial	76,012	3,094	5.37		71,401	2,796	5.16		4,611	298	21
Residential mortgages	35,833	1,101	4.10		33,480	984	3.92		2,353	117	18
Home equity	19,898	960	6.45		17,338	923	7.11		2,560	37	(66)
Automobile	1,689	60	4.78		3,727	123	4.41		(2,038)	(63)	37
Education	8,198	375	6.12		9,280	405	5.83		(1,082)	(30)	29
Other retail	4,015	296	9.86		4,285	346	10.83		(270)	(50)	(97)
Total retail	69,633	2,792	5.36		68,110	2,781	5.45		1,523	11	(9)
Total loans and leases	145,645	5,886	5.36		139,511	5,577	5.31		6,134	309	5
Loans held for sale	1,553	69	5.87		2,023	83	5.45		(470)	(14)	42
Total interest-earning assets	205,906	7,584	4.89		196,334	7,217	4.88		9,572	367	1
Noninterest-earning assets	22,365				21,372				993
TOTAL ASSETS	$228,271				$217,706				$10,565
INTEREST-BEARING LIABILITIES
Checking with interest	$38,120	$396	1.39	%	$33,770	$367	1.45	%	$4,350	$29	(6)
Savings	23,596	185	1.05		25,430	260	1.36		(1,834)	(75)	(31)
Money market	60,520	1,119	2.47		55,656	1,144	2.75		4,864	(25)	(28)
Time	20,747	529	3.40		22,093	642	3.89		(1,346)	(113)	(49)
Total interest-bearing deposits	142,983	2,229	2.08		136,949	2,413	2.36		6,034	(184)	(28)
Short-term borrowed funds	1,028	25	3.17		729	22	3.85		299	3	(68)
FHLB advances	3,233	98	3.99		891	31	4.62		2,342	67	(63)
Senior debt	7,014	266	5.06		6,998	264	5.03		16	2	3
Subordinated debt and other debt	2,506	98	5.23		4,374	171	5.22		(1,868)	(73)	1
Total long-term borrowed funds	12,753	462	4.82		12,263	466	5.07		490	(4)	(25)
Total borrowed funds	13,781	487	4.70		12,992	488	5.00		789	(1)	(30)
Total interest-bearing liabilities	156,764	2,716	2.31		149,941	2,901	2.58		6,823	(185)	(27)
Noninterest-bearing demand deposits	39,916				37,326				2,590
Other noninterest-bearing liabilities	5,596				5,618				(22)
TOTAL LIABILITIES	202,276				192,885				9,391
STOCKHOLDERS' EQUITY	25,995				24,821				1,174
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$228,271				$217,706				$10,565
INTEREST RATE SPREAD			2.58	%			2.30	%			28
NET INTEREST INCOME AND NET INTEREST MARGIN		$4,868	3.16	%		$4,316	2.94	%		$552	22
NET INTEREST INCOME AND NET INTEREST MARGIN, FTE1		$4,877	3.17	%		$4,328	2.95	%		$549	22
Memo: Total deposits (interest-bearing and noninterest-bearing demand)	$182,899	$2,229	1.63	%	$174,275	$2,413	1.85	%	$8,624	($184)	(22)	bps

1 Net interest income and net interest margin are presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21% to adjust for the tax-exempt status of income from certain assets held by the Company and are considered non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

MORTGAGE BANKING FEES SUMMARY

(dollars in millions)


	QUARTERLY TRENDS																		FOR THE NINE MONTHS ENDED SEPTEMBER 30,
											3Q26 Change												2026 Change
	3Q26		2Q26		1Q26		4Q25		3Q25		2Q26				3Q25				2026		2025		2025
											$/bps		%		$/bps		%						$/bps		%
MORTGAGE BANKING FEES
Production revenue	$11		$15		$21		$19		$18		($4)		(27	%)	($7)		(39	%)	$47		$52		($5)		(10	%)
Mortgage servicing revenue	37		30		24		21		29		7		23		8		28		91		89		2		2
MSR valuation changes, net of hedge impact	(13)		(3)		(3)		12		2		(10)		NM		(15)		NM		(19)		40		(59)		NM
Total mortgage banking fees	$35		$42		$42		$52		$49		($7)		(17	%)	($14)		(29	%)	$119		$181		($62)		(34	%)

Pull-through adjusted locks	$1,394		$2,590		$2,299		$2,486		$2,150		($1,196)		(46	%)	($756)		(35	%)	$6,283		$6,720		($437)		(7	%)

Production revenue as a percentage of Pull-through adjusted locks	0.80	%	0.58	%	0.90	%	0.78	%	0.81	%	22	bps			(1)	bps			0.74	%	0.77	%	(2)	bps

RESIDENTIAL REAL ESTATE ORIGINATIONS
Retail	$2,214		$2,657		$1,944		$2,175		$2,019		($443)		(17	%)	$195		10	%	$6,815		$5,652		$1,163		21	%
Third Party	1,424		2,079		1,854		2,179		1,837		(655)		(32)		(413)		(22)		5,357		5,227		130		2
Total	$3,638		$4,736		$3,798		$4,354		$3,856		($1,098)		(23	%)	($218)		(6	%)	$12,172		$10,879		$1,293		12	%

Originated for sale	$1,924		$2,676		$2,415		$2,748		$2,379		($752)		(28	%)	($455)		(19	%)	$7,015		$6,781		$234		3	%
Originated for investment	1,714		2,060		1,383		1,606		1,477		(346)		(17)		237		16		5,157		4,098		1,059		26
Total	$3,638		$4,736		$3,798		$4,354		$3,856		($1,098)		(23	%)	($218)		(6	%)	$12,172		$10,879		$1,293		12	%

MORTGAGE SERVICING INFORMATION (UPB)
Loans serviced for others	$94,305		$94,589		$94,794		$94,877		$95,244		($284)		—	%	($939)		(1	%)	$94,305		$95,244		($939)		(1	%)
Owned loans serviced	37,260		36,975		35,888		35,599		34,760		285		1		2,500		7		37,260		34,760		2,500		7
Total	$131,565		$131,564		$130,682		$130,476		$130,004		$1		—	%	$1,561		1	%	$131,565		$130,004		$1,561		1	%

MSR at fair value	$1,602		$1,482		$1,462		$1,455		$1,430		$120		8	%	$172		12	%	$1,602		$1,430		$172		12	%

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING

(dollars in millions)


	QUARTERLY TRENDS																		FOR THE NINE MONTHS ENDED SEPTEMBER 30,
CONSUMER BANKING											3Q26 Change												2026 Change
	3Q26		2Q26		1Q26		4Q25		3Q25		2Q26				3Q25				2026		2025		2025
											$/bps		%		$/bps		%						$/bps		%
Net interest income	$1,393		$1,348		$1,309		$1,299		$1,262		$45		3	%	$131		10	%	$4,050		$3,673		$377		10	%
Noninterest income	317		314		299		315		311		3		1		6		2		930		937		(7)		(1)
Total revenue	1,710		1,662		1,608		1,614		1,573		48		3		137		9		4,980		4,610		370		8
Noninterest expense	1,015		1,016		1,028		984		979		(1)		—		36		4		3,059		2,896		163		6
Profit (loss) before credit losses	695		646		580		630		594		49		8		101		17		1,921		1,714		207		12
Net charge-offs	74		72		71		80		81		2		3		(7)		(9)		217		248		(31)		(13)
Income (loss) before income tax expense (benefit)	621		574		509		550		513		47		8		108		21		1,704		1,466		238		16
Income tax expense (benefit)	160		148		131		139		130		12		8		30		23		439		371		68		18
Net income (loss)	$461		$426		$378		$411		$383		$35		8	%	$78		20	%	$1,265		$1,095		$170		16	%
AVERAGE BALANCES
Total assets	$87,563		$85,302		$83,870		$82,552		$80,729		$2,261		3	%	$6,834		8	%	$85,592		$79,040		$6,552		8	%
Total loans and leases1	80,783		78,550		77,089		75,980		74,274		2,233		3		6,509		9		78,821		72,588		6,233		9
Deposits	135,629		136,722		133,126		131,488		128,547		(1,093)		(1)		7,082		6		135,168		127,193		7,975		6
Interest-earning assets	81,400		79,163		77,695		76,583		74,870		2,237		3		6,530		9		79,433		73,176		6,257		9
KEY METRICS
Net interest margin	6.79	%	6.83	%	6.83	%	6.73	%	6.69	%	(4)	bps			10	bps			6.82	%	6.71	%	11	bps
Efficiency ratio	59.33		61.14		63.94		60.98		62.22		(181)	bps			(289)	bps			61.42		62.82		(140)	bps
Loan-to-deposit ratio (period-end balances)	60.21		58.07		56.55		57.28		57.40		214	bps			281	bps			60.21		57.40		281	bps
Loan-to-deposit ratio (average balances)	58.98		56.84		57.36		57.19		57.16		214	bps			182	bps			57.73		56.49		124	bps

1 Includes loans held for sale.

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING

(dollars in millions)


	QUARTERLY TRENDS																		FOR THE NINE MONTHS ENDED SEPTEMBER 30,
COMMERCIAL BANKING											3Q26 Change												2026 Change
	3Q26		2Q26		1Q26		4Q25		3Q25		2Q26				3Q25				2026		2025		2025
											$/bps		%		$/bps		%						$/bps		%
Net interest income	$481		$467		$456		$450		$448		$14		3	%	$33		7	%	$1,404		$1,328		$76		6	%
Noninterest income	285		292		263		262		286		(7)		(2)		(1)		—		840		733		107		15
Total revenue	766		759		719		712		734		7		1		32		4		2,244		2,061		183		9
Noninterest expense	333		326		334		357		333		7		2		—		—		993		977		16		2
Profit (loss) before credit losses	433		433		385		355		401		—		—		32		8		1,251		1,084		167		15
Net charge-offs	62		63		64		70		78		(1)		(2)		(16)		(21)		189		239		(50)		(21)
Income (loss) before income tax expense (benefit)	371		370		321		285		323		1		—		48		15		1,062		845		217		26
Income tax expense (benefit)	84		90		78		70		75		(6)		(7)		9		12		252		195		57		29
Net income (loss)	$287		$280		$243		$215		$248		$7		3	%	$39		16	%	$810		$650		$160		25	%
AVERAGE BALANCES
Total assets	$69,091		$69,614		$67,737		$66,750		$66,134		($523)		(1	%)	$2,957		4	%	$68,819		$65,931		$2,888		4	%
Total loans and leases1	65,485		66,421		64,574		63,356		62,905		(936)		(1)		2,580		4		65,496		62,801		2,695		4
Deposits	45,396		44,064		45,354		45,443		44,482		1,332		3		914		2		44,938		43,056		1,882		4
Interest-earning assets	66,725		67,145		65,345		64,248		63,719		(420)		(1)		3,006		5		66,410		63,485		2,925		5
KEY METRICS
Net interest margin	2.87	%	2.78	%	2.84	%	2.78	%	2.78	%	9	bps			9	bps			2.83	%	2.80	%	3	bps
Efficiency ratio	43.39		42.71		46.66		50.09		45.15		68	bps			(176)	bps			44.21		47.38		(317)	bps
Loan-to-deposit ratio (period-end balances)	137.67		142.67		141.03		132.96		132.70		(500)	bps			497	bps			137.67		132.70		497	bps
Loan-to-deposit ratio (average balances)	142.83		148.75		140.64		138.26		140.06		(592)	bps			277	bps			144.04		144.50		(46)	bps

1 Includes loans held for sale.

SEGMENT FINANCIAL HIGHLIGHTS - OTHER

(dollars in millions)


	QUARTERLY TRENDS											FOR THE NINE MONTHS ENDED SEPTEMBER 30,
OTHER1						3Q26 Change								2026 Change
	3Q26	2Q26	1Q26	4Q25	3Q25	2Q26			3Q25			2026	2025	2025
						$	%		$	%				$	%
Net interest income	($199)	($184)	($203)	($212)	($222)	($15)	(8	%)	$23	10	%	($586)	($685)	$99	14	%
Noninterest income	45	46	44	43	33	(1)	(2)		12	36		135	104	31	30
Total revenue	(154)	(138)	(159)	(169)	(189)	(16)	(12)		35	19		(451)	(581)	130	22
Noninterest expense	45	52	16	2	23	(7)	(13)		22	96		113	95	18	19
Profit (loss) before provision (benefit) for credit losses	(199)	(190)	(175)	(171)	(212)	(9)	(5)		13	6		(564)	(676)	112	17
Provision (benefit) for credit losses	(11)	(1)	5	(13)	(5)	(10)	NM		(6)	(120)		(7)	(16)	9	56
Income (loss) before income tax expense (benefit)	(188)	(189)	(180)	(158)	(207)	1	1		19	9		(557)	(660)	103	16
Income tax expense (benefit)	(76)	(70)	(76)	(60)	(70)	(6)	(9)		(6)	(9)		(222)	(218)	(4)	(2)
Net income (loss)	($112)	($119)	($104)	($98)	($137)	$7	6	%	$25	18	%	($335)	($442)	$107	24	%
AVERAGE BALANCES
Total assets	$74,596	$74,347	$72,617	$71,940	$72,254	$249	—	%	$2,342	3	%	$73,860	$72,735	$1,125	2	%
Total loans and leases2	2,522	2,872	3,258	3,944	4,950	(350)	(12)		(2,428)	(49)		2,882	6,145	(3,263)	(53)
Deposits	2,711	2,834	2,835	2,926	2,928	(123)	(4)		(217)	(7)		2,793	4,026	(1,233)	(31)
Interest-earning assets	60,818	60,462	58,889	58,336	59,009	356	1		1,809	3		60,063	59,673	390	1

1 Consists primarily of treasury and community development, and includes assets, liabilities, capital, revenues, provision (benefit) for credit losses, expenses, and income tax expense (benefit) not attributed to our Consumer Banking or Commercial Banking segments.

2 Includes loans held for sale.

CREDIT-RELATED INFORMATION

(dollars in millions)


	AS OF										SEPTEMBER 30, 2026 CHANGE
	Sept 30, 2026		June 30, 2026		Mar 31, 2026		Dec 31, 2025		Sept 30, 2025		June 30, 2026				September 30, 2025
											$/bps/%		%		$/bps/%		%
NONACCRUAL LOANS AND LEASES
Commercial and industrial	$255		$244		$188		$277		$230		$11		5	%	$25		11	%
Commercial real estate	578		574		679		618		703		4		1		(125)		(18)
Total commercial	833		818		867		895		933		15		2		(100)		(11)
Residential mortgages1	234		220		217		196		188		14		6		46		24
Home equity	321		316		324		319		297		5		2		24		8
Automobile	19		21		23		28		31		(2)		(10)		(12)		(39)
Education	20		21		21		20		20		(1)		(5)		—		—
Other retail	34		39		45		46		49		(5)		(13)		(15)		(31)
Total retail	628		617		630		609		585		11		2		43		7
Total nonaccrual loans and leases	1,461		1,435		1,497		1,504		1,518		26		2		(57)		(4)
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases	1.29	%	1.33	%	1.36	%	1.36	%	1.40	%	(4)	bps			(11)	bps
Allowance for credit losses to loans and leases	1.47		1.48		1.52		1.53		1.56		(1)	bps			(9)	bps
Allowance for loan and lease losses to nonaccrual loans and leases	130		137		131		129		130		(7	%)			—	%
Allowance for credit losses to nonaccrual loans and leases	149		152		146		145		145		(3	%)			4	%
Nonaccrual loans and leases to loans and leases	0.99		0.97		1.04		1.05		1.08		2	bps			(9)	bps

1 Loans fully or partially guaranteed by the FHA, VA, and USDA are classified as accruing.

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions)


	AS OF					SEPTEMBER 30, 2026 CHANGE
	Sept 30, 2026	June 30, 2026	Mar 31, 2026	Dec 31, 2025	Sept 30, 2025	June 30, 2026			September 30, 2025
						$/bps	%		$/bps	%
LOANS AND LEASES 90 DAYS OR MORE PAST DUE AND ACCRUING
Commercial and industrial	$2	$3	$1	$5	$39	($1)	(33	%)	($37)	(95	%)
Commercial real estate	4	6	26	20	7	(2)	(33)		(3)	(43)
Total commercial	6	9	27	25	46	(3)	(33)		(40)	(87)
Residential mortgages1	157	172	179	141	114	(15)	(9)		43	38
Home equity	—	—	—	1	—	—	—		—	—
Automobile	—	—	—	—	—	—	—		—	—
Education	2	2	2	2	2	—	—		—	—
Other retail	—	—	—	—	—	—	—		—	—
Total retail	159	174	181	144	116	(15)	(9)		43	37
Total loans and leases	$165	$183	$208	$169	$162	($18)	(10	%)	$3	2	%

1 90+ days past due and accruing includes $157 million, $172 million, $179 million, $141 million, and $114 million of loans fully or partially guaranteed by the FHA, VA, and USDA for September 30, 2026, June 30, 2026, March 31, 2026, December 31, 2025, and September 30, 2025, respectively.

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions)


	QUARTERLY TRENDS											FOR THE NINE MONTHS ENDED SEPTEMBER 30,
						3Q26 Change								2026 Change
	3Q26	2Q26	1Q26	4Q25	3Q25	2Q26			3Q25			2026	2025	2025
						$	%		$	%				$	%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial and industrial	$42	$51	$50	$40	$33	($9)	(18	%)	$9	27	%	$143	$106	$37	35	%
Commercial real estate	33	25	41	42	58	8	32		(25)	(43)		99	163	(64)	(39)
Total commercial	75	76	91	82	91	(1)	(1)		(16)	(18)		242	269	(27)	(10)
Residential mortgages	1	1	1	5	1	—	—		—	—		3	2	1	50
Home equity	5	5	6	5	3	—	—		2	67		16	12	4	33
Automobile	7	8	9	12	13	(1)	(13)		(6)	(46)		24	47	(23)	(49)
Education	26	26	22	26	25	—	—		1	4		74	107	(33)	(31)
Other retail	50	50	54	57	62	—	—		(12)	(19)		154	193	(39)	(20)
Total retail	89	90	92	105	104	(1)	(1)		(15)	(14)		271	361	(90)	(25)
Total gross charge-offs	$164	$166	$183	$187	$195	($2)	(1	%)	($31)	(16	%)	$513	$630	($117)	(19	%)
GROSS RECOVERIES
Commercial and industrial	$1	$2	$15	$6	$3	($1)	(50	%)	($2)	(67	%)	$18	$7	$11	157	%
Commercial real estate	1	3	3	1	3	(2)	(67)		(2)	(67)		7	4	3	75
Total commercial	2	5	18	7	6	(3)	(60)		(4)	(67)		25	11	14	127
Residential mortgages	1	1	3	—	1	—	—		—	—		5	2	3	150
Home equity	5	5	4	5	6	—	—		(1)	(17)		14	17	(3)	(18)
Automobile	6	7	7	9	9	(1)	(14)		(3)	(33)		20	32	(12)	(38)
Education	6	6	6	6	5	—	—		1	20		18	18	—	—
Other retail	7	7	7	5	6	—	—		1	17		21	21	—	—
Total retail	25	26	27	25	27	(1)	(4)		(2)	(7)		78	90	(12)	(13)
Total gross recoveries	$27	$31	$45	$32	$33	($4)	(13	%)	($6)	(18	%)	$103	$101	$2	2	%
NET CHARGE-OFFS (RECOVERIES)
Commercial and industrial	$41	$49	$35	$34	$30	($8)	(16	%)	$11	37	%	$125	$99	$26	26	%
Commercial real estate	32	22	38	41	55	10	45		(23)	(42)		92	159	(67)	(42)
Total commercial	73	71	73	75	85	2	3		(12)	(14)		217	258	(41)	(16)
Residential mortgages	—	—	(2)	5	—	—	—		—	—		(2)	—	(2)	—
Home equity	—	—	2	—	(3)	—	—		3	100		2	(5)	7	NM
Automobile	1	1	2	3	4	—	—		(3)	(75)		4	15	(11)	(73)
Education	20	20	16	20	20	—	—		—	—		56	89	(33)	(37)
Other retail	43	43	47	52	56	—	—		(13)	(23)		133	172	(39)	(23)
Total retail	64	64	65	80	77	—	—		(13)	(17)		193	271	(78)	(29)
Total net charge-offs	$137	$135	$138	$155	$162	$2	1	%	($25)	(15	%)	$410	$529	($119)	(22	%)

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions)


	QUARTERLY TRENDS																		FOR THE NINE MONTHS ENDED SEPTEMBER 30,
											3Q26 Change												2026 Change
	3Q26		2Q26		1Q26		4Q25		3Q25		2Q26				3Q25				2026		2025		2025
											$/bps		%		$/bps		%						$/bps		%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial and industrial	0.31	%	0.38	%	0.28	%	0.28	%	0.26	%	(7)	bps			5	bps			0.32	%	0.30	%	2	bps
Commercial real estate	0.54		0.36		0.64		0.64		0.85		18				(31)				0.51		0.81		(30)
Total commercial	0.38		0.37		0.40		0.40		0.47		1				(9)				0.38		0.48		(10)
Residential mortgages	—		0.01		(0.02)		0.05		—		(1)				—				—		—		—
Home equity	—		0.01		0.04		—		(0.06)		(1)				6				0.02		(0.04)		6
Automobile	0.18		0.19		0.35		0.60		0.43		(1)				(25)				0.26		0.52		(26)
Education	1.01		0.94		0.80		0.94		0.92		7				9				0.92		1.28		(36)
Other retail	4.23		4.22		4.74		5.02		5.45		1				(122)				4.39		5.38		(99)
Total retail	0.36		0.37		0.38		0.46		0.45		(1)				(9)				0.37		0.53		(16)
Total loans and leases	0.37	%	0.37	%	0.39	%	0.43	%	0.46	%	—	bps			(9)	bps			0.38	%	0.51	%	(13)	bps
Memo: Average loans
Commercial and industrial	$53,179		$52,214		$50,140		$48,108		$46,351		$965		2	%	$6,828		15	%	$51,856		$44,972		$6,884		15	%
Commercial real estate	23,741		24,334		24,401		25,043		25,799		(593)		(2)		(2,058)		(8)		24,156		26,429		(2,273)		(9)
Total commercial	76,920		76,548		74,541		73,151		72,150		372		—		4,770		7		76,012		71,401		4,611		6
Residential mortgages	36,604		35,793		35,090		34,752		34,134		811		2		2,470		7		35,833		33,480		2,353		7
Home equity	20,571		19,876		19,230		18,754		18,027		695		3		2,544		14		19,898		17,338		2,560		15
Automobile	1,317		1,667		2,090		2,557		3,096		(350)		(21)		(1,779)		(57)		1,689		3,727		(2,038)		(55)
Education	7,973		8,183		8,442		8,469		8,513		(210)		(3)		(540)		(6)		8,198		9,280		(1,082)		(12)
Other retail	3,969		4,061		4,017		4,074		4,091		(92)		(2)		(122)		(3)		4,015		4,285		(270)		(6)
Total retail	70,434		69,580		68,869		68,606		67,861		854		1		2,573		4		69,633		68,110		1,523		2
Total loans and leases	$147,354		$146,128		$143,410		$141,757		$140,011		$1,226		1	%	$7,343		5	%	$145,645		$139,511		$6,134		4	%

CREDIT-RELATED INFORMATION, CONTINUED

(dollars in millions)


	QUARTERLY TRENDS											FOR THE NINE MONTHS ENDED SEPTEMBER 30,
						3Q26 Change								2026 Change
	3Q26	2Q26	1Q26	4Q25	3Q25	2Q26			3Q25			2026	2025	2025
						$	%		$	%				$	%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning	$1,969	$1,958	$1,943	$1,972	$2,008	$11	1	%	($39)	(2	%)	$1,943	$2,061	($118)	(6	%)









Charge-offs:
Commercial	75	76	91	82	91	(1)	(1)		(16)	(18)		242	269	(27)	(10)
Retail	89	90	92	105	104	(1)	(1)		(15)	(14)		271	361	(90)	(25)
Total charge-offs	164	166	183	187	195	(2)	(1)		(31)	(16)		513	630	(117)	(19)
Recoveries:
Commercial	2	5	18	7	6	(3)	(60)		(4)	(67)		25	11	14	127
Retail	25	26	27	25	27	(1)	(4)		(2)	(7)		78	90	(12)	(13)
Total recoveries	27	31	45	32	33	(4)	(13)		(6)	(18)		103	101	2	2
Net charge-offs	137	135	138	155	162	2	1		(25)	(15)		410	529	(119)	(22)
Provision (benefit) for loan and lease losses:
Commercial	3	72	130	50	62	(69)	(96)		(59)	(95)		205	201	4	2
Retail	70	74	23	76	64	(4)	(5)		6	9		167	239	(72)	(30)
Total provision (benefit) for loan and lease losses	73	146	153	126	126	(73)	(50)		(53)	(42)		372	440	(68)	(15)
Allowance for loan and lease losses - ending	$1,905	$1,969	$1,958	$1,943	$1,972	($64)	(3	%)	($67)	(3	%)	$1,905	$1,972	($67)	(3	%)

Allowance for unfunded lending commitments - beginning	$215	$227	$240	$229	$201	($12)	(5	%)	$14	7	%	$240	$198	$42	21	%


Provision (benefit) for unfunded lending commitments	52	(12)	(13)	11	28	64	NM		24	86		27	31	(4)	(13)
Allowance for unfunded lending commitments - ending	$267	$215	$227	$240	$229	$52	24	%	$38	17	%	$267	$229	$38	17	%
Total allowance for credit losses - ending	$2,172	$2,184	$2,185	$2,183	$2,201	($12)	(1	%)	($29)	(1	%)	$2,172	$2,201	($29)	(1	%)

Memo: Total allowance for credit losses by product
Commercial	$1,264	$1,293	$1,304	$1,252	$1,265	($29)	(2	%)	($1)	—	%	$1,264	$1,265	($1)	—	%
Retail	908	891	881	931	936	17	2		(28)	(3)		908	936	(28)	(3)
Total allowance for credit losses	$2,172	$2,184	$2,185	$2,183	$2,201	($12)	(1	%)	($29)	(1	%)	$2,172	$2,201	($29)	(1	%)

CAPITAL AND RATIOS

(dollars in millions)


	AS OF																FOR THE NINE MONTHS ENDED SEPTEMBER 30,
											SEPTEMBER 30, 2026 CHANGE								2026 Change
	Sept 30, 2026		June 30, 2026		Mar 31, 2026		Dec 31, 2025		Sept 30, 2025		June 30, 2026			September 30, 2025			2026	2025	2025
											$	%		$	%				$	%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital	$18,673		$18,364		$18,178		$18,240		$18,046		$309	2	%	$627	3	%
Tier 1 capital	20,883		20,475		20,289		20,351		20,157		408	2		726	4
Total capital	24,341		23,933		23,751		23,654		23,455		408	2		886	4
Risk-weighted assets	177,258		176,336		173,268		171,493		168,932		922	1		8,326	5
Adjusted average assets1	226,047		223,517		218,192		215,321		213,536		2,530	1		12,511	6
CET1 capital ratio	10.5	%	10.4	%	10.5	%	10.6	%	10.7	%
Tier 1 capital ratio	11.8		11.6		11.7		11.9		11.9
Total capital ratio	13.7		13.6		13.7		13.8		13.9
Tier 1 leverage ratio	9.2		9.2		9.3		9.5		9.4
TANGIBLE COMMON EQUITY (PERIOD-END)
Common stockholders' equity	$22,952		$24,072		$24,061		$24,206		$23,718		($1,120)	(5	%)	($766)	(3	%)	$22,952	$23,718	($766)	(3	%)
Less: Goodwill	8,220		8,220		8,221		8,187		8,187		—	—		33	—		8,220	8,187	33	—
Less: Other intangible assets	100		105		112		115		123		(5)	(5)		(23)	(19)		100	123	(23)	(19)
Add: Deferred tax liabilities2	438		438		437		437		440		—	—		(2)	—		438	440	(2)	—
Total tangible common equity3	$15,070		$16,185		$16,165		$16,341		$15,848		($1,115)	(7	%)	($778)	(5	%)	$15,070	$15,848	($778)	(5	%)
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders' equity	$23,644		$23,839		$23,995		$23,823		$23,288		($195)	(1	%)	$356	2	%	$23,825	$22,661	$1,164	5	%
Less: Goodwill	8,220		8,221		8,198		8,187		8,187		(1)	—		33	—		8,213	8,187	26	—
Less: Other intangible assets	103		109		114		120		126		(6)	(6)		(23)	(18)		108	134	(26)	(19)
Add: Deferred tax liabilities2	438		438		437		440		440		—	—		(2)	—		437	439	(2)	—
Total tangible common equity3	$15,759		$15,947		$16,120		$15,956		$15,415		($188)	(1	%)	$344	2	%	$15,941	$14,779	$1,162	8	%
INTANGIBLE ASSETS (PERIOD-END)
Goodwill	$8,220		$8,220		$8,221		$8,187		$8,187		$—	—	%	$33	—	%	$8,220	$8,187	$33	—	%
Other intangible assets	100		105		112		115		123		(5)	(5)		(23)	(19)		100	123	(23)	(19)
Total intangible assets	$8,320		$8,325		$8,333		$8,302		$8,310		($5)	—	%	$10	—	%	$8,320	$8,310	$10	—	%

1 Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred taxes, and the accumulated other comprehensive
income impact related to the adoption of post-retirement benefit plan guidance under GAAP.

2 Deferred tax liabilities relate to tax-deductible goodwill and other intangible assets.

3 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

(dollars in millions, except per share data)

Non-GAAP Financial Measures

This document contains non-GAAP financial measures that we believe provide useful information to investors to understand our results of operations or financial condition. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP financial measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP. The following tables present reconciliations of our non-GAAP financial measures to the most directly comparable GAAP financial measures.

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(dollars in millions, except per share data)


		QUARTERLY TRENDS																		FOR THE NINE MONTHS ENDED SEPTEMBER 30,
												3Q26 Change												2026 Change
		3Q26		2Q26		1Q26		4Q25		3Q25		2Q26				3Q25				2026		2025		2025
												$		%		$		%						$		%
Pre-provision profit:
Total revenue (GAAP)	A	$2,322		$2,283		$2,168		$2,157		$2,118		$39		2	%	$204		10	%	$6,773		$6,090		$683		11	%
Less: Noninterest expense (GAAP)	B	1,393		1,394		1,378		1,343		1,335		(1)		—		58		4		4,165		3,968		197		5
Pre-provision profit (non-GAAP)		$929		$889		$790		$814		$783		$40		4	%	$146		19	%	$2,608		$2,122		$486		23	%
Book value per common share and tangible book value per common share:
Common shares - at period-end (GAAP)	C	421,219,810		422,677,660		426,023,578		429,242,174		431,453,142		(1,457,850)		—	%	(10,233,332)		(2	%)	421,219,810		431,453,142		(10,233,332)		(2	%)
Common stockholders' equity (GAAP)	D	$22,952		$24,072		$24,061		$24,206		$23,718		($1,120)		(5)		($766)		(3)		$22,952		$23,718		($766)		(3)
Less: Goodwill (GAAP)		8,220		8,220		8,221		8,187		8,187		—		—		33		—		8,220		8,187		33		—
Less: Other intangible assets (GAAP)		100		105		112		115		123		(5)		(5)		(23)		(19)		100		123		(23)		(19)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		437		437		440		—		—		(2)		—		438		440		(2)		—
Tangible common equity (non-GAAP)	E	$15,070		$16,185		$16,165		$16,341		$15,848		($1,115)		(7	%)	($778)		(5	%)	$15,070		$15,848		($778)		(5	%)
Book value per common share (GAAP)	D/C	$54.49		$56.95		$56.48		$56.39		$54.97		($2.46)		(4	%)	($0.48)		(1	%)	$54.49		$54.97		($0.48)		(1	%)
Tangible book value per common share (non-GAAP)	E/C	35.78		38.29		37.94		38.07		36.73		(2.51)		(7)		(0.95)		(3)		35.78		36.73		(0.95)		(3)
Net interest income and net interest margin on an FTE basis:
Net interest income (annualized) (GAAP)	F	$6,645		$6,542		$6,337		$6,098		$5,902		$103		2	%	$743		13	%	$6,509		$5,771		$738		13	%
Average interest-earning assets (GAAP)	G	208,942		206,770		201,929		199,167		197,598		2,172		1		11,344		6		205,906		196,334		9,572		5
Net interest margin (GAAP)	F/G	3.18	%	3.16	%	3.14	%	3.06	%	2.99	%	2	bps			19	bps			3.16	%	2.94	%	22	bps
Net interest income (GAAP)		$1,675		$1,631		$1,562		$1,537		$1,488		$44		3	%	$187		13	%	$4,868		$4,316		$552		13	%
FTE adjustment		3		3		3		4		4		—		—		(1)		(25)		9		12		(3)		(25)
Net interest income on an FTE basis (non-GAAP)		1,678		1,634		1,565		1,541		1,492		44		3		186		12		4,877		4,328		549		13
Net interest income on an FTE basis (annualized) (non-GAAP)	H	6,657		6,555		6,350		6,112		5,919		102		2		738		12		6,522		5,787		735		13
Net interest margin on an FTE basis (non-GAAP)	H/G	3.19	%	3.17	%	3.14	%	3.07	%	3.00	%	2	bps			19	bps			3.17	%	2.95	%	22	bps
Return on average common equity and return on average tangible common equity:
Net income available to common stockholders (GAAP)	I	$599		$554		$484		$489		$457		$45		8	%	$142		31	%	$1,637		$1,199		$438		37	%
Average common equity (GAAP)	J	$23,644		$23,839		$23,995		$23,823		$23,288		($195)		(1)		$356		2		$23,825		$22,661		$1,164		5
Less: Average goodwill (GAAP)		8,220		8,221		8,198		8,187		8,187		(1)		—		33		—		8,213		8,187		26		—
Less: Average other intangibles (GAAP)		103		109		114		120		126		(6)		(6)		(23)		(18)		108		134		(26)		(19)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		437		440		440		—		—		(2)		—		437		439		(2)		—
Average tangible common equity (non-GAAP)	K	$15,759		$15,947		$16,120		$15,956		$15,415		($188)		(1	%)	$344		2	%	$15,941		$14,779		$1,162		8	%
Return on average common equity (GAAP)	I/J	10.05	%	9.31	%	8.19	%	8.16	%	7.77	%	74	bps			228	bps			9.18	%	7.07	%	211	bps
Return on average tangible common equity (non-GAAP)	I/K	15.08	%	13.91	%	12.19	%	12.18	%	11.75	%	117	bps			333	bps			13.73	%	10.84	%	289	bps

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED

(dollars in millions, except per share data)


		QUARTERLY TRENDS																		FOR THE NINE MONTHS ENDED SEPTEMBER 30,
												3Q26 Change												2026 Change
		3Q26		2Q26		1Q26		4Q25		3Q25		2Q26				3Q25				2026		2025		2025
												$/bps		%		$/bps		%						$/bps		%
Return on average total assets and return on average total tangible assets:
Net income (GAAP)	L	$636		$587		$517		$528		$494		$49		8	%	$142		29	%	$1,740		$1,303		$437		34	%
Average total assets (GAAP)	M	$231,250		$229,263		$224,224		$221,242		$219,117		$1,987		1		$12,133		6		$228,271		$217,706		$10,565		5
Less: Average goodwill (GAAP)		8,220		8,221		8,198		8,187		8,187		(1)		—		33		—		8,213		8,187		26		—
Less: Average other intangibles (GAAP)		103		109		114		120		126		(6)		(6)		(23)		(18)		108		134		(26)		(19)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		437		440		440		—		—		(2)		—		437		439		(2)		—
Average tangible assets (non-GAAP)	N	$223,365		$221,371		$216,349		$213,375		$211,244		$1,994		1	%	$12,121		6	%	$220,387		$209,824		$10,563		5	%
Return on average total assets (GAAP)	L/M	1.09	%	1.03	%	0.94	%	0.95	%	0.90	%	6	bps			19	bps			1.02	%	0.80	%	22	bps
Return on average total tangible assets (non-GAAP)	L/N	1.13	%	1.06	%	0.97	%	0.98	%	0.93	%	7	bps			20	bps			1.06	%	0.83	%	23	bps
Common equity ratio and tangible common equity ratio:
Total assets (GAAP)	O	$234,464		$233,836		$227,918		$226,351		$222,747		$628		—	%	$11,717		5	%	$234,464		$222,747		$11,717		5	%
Less: Goodwill (GAAP)		8,220		8,220		8,221		8,187		8,187		—		—		33		—		8,220		8,187		33		—
Less: Other intangible assets (GAAP)		100		105		112		115		123		(5)		(5)		(23)		(19)		100		123		(23)		(19)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)		438		438		437		437		440		—		—		(2)		—		438		440		(2)		—
Tangible assets (non-GAAP)	P	$226,582		$225,949		$220,022		$218,486		$214,877		$633		—	%	$11,705		5	%	$226,582		$214,877		$11,705		5	%
Common equity ratio (GAAP)	D/O	9.8	%	10.3	%	10.6	%	10.7	%	10.6	%	(50) bps				(86) bps				9.8	%	10.6	%	(86) bps
Tangible common equity ratio (non-GAAP)	E/P	6.7		7.2		7.3		7.5		7.4		(50) bps				(70) bps				6.7		7.4		(70) bps

Source: View Original Filing on SEC EDGAR

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