Q1 2026 loss, yet full-year guidance reaffirmed at TTEC (NASDAQ: TTEC)
Rhea-AI Filing Summary
TTEC Holdings, Inc. reported weaker results for the first quarter of 2026, with revenue of $496.2 million versus $534.2 million a year earlier and income from operations of $18.5 million compared to $24.2 million.
The company posted a net loss attributable to stockholders of $7.6 million, or $(0.16) per diluted share, versus net income of $1.4 million, or $0.03 per diluted share. Non-GAAP EPS was $0.15 versus $0.28, and adjusted EBITDA was $45.8 million versus $56.4 million. Despite the soft quarter, TTEC reiterated its full-year 2026 outlook, guiding revenue to $2.01–$2.06 billion and non-GAAP EPS to $1.06–$1.32, with segment guidance for both Engage and Digital businesses.
Positive
- None.
Negative
- Q1 2026 earnings deterioration: Revenue declined to $496.2M from $534.2M, while results swung from net income of $1.4M to a net loss attributable to stockholders of $7.6M and non-GAAP EPS fell from $0.28 to $0.15.
Insights
TTEC posted a soft Q1 with a GAAP loss but maintained full-year 2026 guidance.
TTEC saw Q1 2026 revenue decline to $496.2M from $534.2M, with income from operations down to $18.5M. Higher net interest expense and a very high effective tax rate of 297.6% drove a net loss of $7.6M attributable to stockholders.
On an adjusted basis, non-GAAP income from operations was $31.7M and adjusted EBITDA was $45.8M, both below the prior year. Non-GAAP EPS fell to $0.15 from $0.28. Segment results showed year-over-year revenue and margin pressure in both TTEC Engage and TTEC Digital.
Management reaffirmed full-year 2026 guidance, including total revenue of $2,005M–$2,055M, adjusted EBITDA of $220M–$240M, and non-GAAP EPS of $1.06–$1.32. This implies expectations for stronger performance in later quarters relative to Q1.
8-K Event Classification
Key Figures
Key Terms
Adjusted EBITDA financial
Non-GAAP EPS financial
Free Cash Flow financial
restructuring charges financial
effective tax rate financial
forward-looking statements regulatory
Earnings Snapshot
For full-year 2026, TTEC guides revenue to $2,005M–$2,055M, non-GAAP adjusted EBITDA to $220M–$240M, non-GAAP operating income to $159M–$179M, and non-GAAP EPS to $1.06–$1.32.
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FORM
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Item 2.02 Results of Operations and Financial Condition.
On May 7, 2026 TTEC Holdings, Inc. (“TTEC”) issued a press release announcing financial results for its first quarter 2026, the reporting period ended March 31, 2026.
A copy of the May 7, 2026 press release is attached hereto as Exhibit 99.1 to this current report on Form 8-K and incorporated into this Item 2.02 by reference.
The information in this Item 2.02 of Form 8-K and Exhibit 99.1 hereto is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in any such filing.
Item 9.01. Financial Statements and Exhibits
(d) Exhibits.
EXHIBIT INDEX
| Exhibit No. | Description | |
| 99.1 | Press release announcing financial results for first quarter ended March 31, 2026 | |
| 104 | Cover Page Interactive Data File (formatted in Inline XBRL and contained in Exhibit 101) |
SIGNATURE
Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
| TTEC Holdings, Inc. | ||
| (Registrant) | ||
| Date: May 7, 2026 | By: | /s/ Kenneth R. Wagers, III |
| Kenneth R. Wagers, III Chief Financial Officer | ||
2
Exhibit 99.1
TTEC Announces First Quarter 2026 Financial Results
and Reiterates Outlook for Full Year 2026
AUSTIN, Texas, May 7, 2026 – TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global technology, consulting and managed services company focused on delivering solutions at the intersection of data, AI and customer experience, announced today financial results for the first quarter ended March 31, 2026.
"While our performance this quarter was impacted by timing shifts across the business, our commitment to our annual plan is steadfast. Our momentum moving into the balance of the year with recent exciting new client wins and embedded base growth in our diversified portfolio, gives us confidence that we are on our way to achieving our full year objectives,” commented Ken Tuchman, chairman and chief executive officer, TTEC.
Tuchman continued, "Market demand for our AI expertise is accelerating. Enterprise brands are looking for partners who can bridge the gap between high-level AI strategy and practical, large-scale CX technology and services execution. Our ability to design, build, and operate secure and scalable solutions provides a distinct competitive advantage that is translating into new contract wins and a growing pipeline. While we have more work to do to achieve our historic growth and margin profile, we have the right strategies and teams in place to deliver on our full year commitments, and lead in this rapidly evolving customer experience market.”
FIRST QUARTER 2026 FINANCIAL HIGHLIGHTS
Revenue
| · | First quarter 2026 GAAP revenue was $496.2 million, a 7.1 percent decrease compared to $534.2 million in the prior year. |
| · | Foreign exchange had a $7.8 million positive impact on revenue in the first quarter of 2026. |
Income from Operations
| · | First quarter 2026 GAAP income from operations was $18.5 million, or 3.7 percent of revenue, compared to $24.2 million, or 4.5 percent of revenue in the prior year. |
| · | Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $31.7 million, or 6.4 percent of revenue, compared to $41.5 million, or 7.8 percent of revenue in the prior year. |
| · | Foreign exchange had a $0.6 million negative impact on Non-GAAP income from operations in the first quarter of 2026. |
Adjusted EBITDA
| · | First quarter 2026 Non-GAAP Adjusted EBITDA was $45.8 million, or 9.2 percent of revenue, compared to $56.4 million, or 10.6 percent of revenue in the prior year. |
Earnings Per Share
| · | First quarter 2026 GAAP fully diluted net loss per share was $0.11 compared to net income per share of $0.07 in the prior year. |
| · | Non-GAAP fully diluted earnings per share was $0.15 compared to $0.28 in the prior year. |
CASH FLOW AND BALANCE SHEET
| · | Cash flow from operations in the first quarter of 2026 was $27.5 million compared to $21.6 million for the first quarter of 2025. |
| · | Free cash flow in the first quarter of 2026 was $21.1 million compared to $16.2 million for the first quarter of 2025. |
| · | Capital expenditures in the first quarter of 2026 were $6.4 million compared to $5.4 million for the first quarter of 2025. |
| · | As of March 31, 2026, TTEC had cash and cash equivalents of $88.7 million and debt of $891.5 million, resulting in a net debt position of $802.7 million. This compares to a net debt position of $881.4 million for the same period 2025. |
SEGMENT REPORTING & COMMENTARY
TTEC reports financial results for TTEC Digital and TTEC Engage business segments. Financial highlights for the two business segments are provided below.
TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions
| · | First quarter 2026 GAAP revenue for TTEC Digital was $101.9 million, a decrease of 5.7 percent compared to $108.0 million for the year ago period. |
| · | Income from operations was $1.4 million or 1.3 percent of revenue compared to $5.9 million or 5.4 percent of revenue in the prior year. |
| · | Non-GAAP income from operations was $6.7 million, or 6.6 percent of revenue compared to operating income of $12.1 million or 11.2 percent of revenue in the prior year. |
TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services
| · | First quarter 2026 GAAP revenue for TTEC Engage was $394.3 million, a 7.5 percent decrease from $426.2 million for the year ago period. |
| · | Income from operations was $17.1 million or 4.3 percent of revenue compared to $18.3 million, or 4.3 percent of revenue in the prior year. |
| · | Non-GAAP income from operations was $24.9 million, or 6.3 percent of revenue, compared to operating income of $29.4 million, or 6.9 percent of revenue in the prior year. |
| · | Foreign exchange had a $6.9 million positive impact on revenue and a $0.8 million negative impact on income from operations. |
BUSINESS OUTLOOK
“Our first quarter financial results were slightly below expectations across both segments, primarily due to timing factors. In TTEC Digital, we signed significant new professional services engagements with a large portion phased late in the quarter, impacting near-term revenue and profitability. With this sales momentum and a growing pipeline, we are confident we will deliver meaningful growth in our diversified practices throughout the remainder of the year. In TTEC Engage, we continue to focus on profit optimization through the rationalization of certain underperforming clients, infusing AI-technology into business process enhancements, and growing our offshore revenue mix. These initiatives are anticipated to deliver profitability improvements throughout the remainder of the year,” commented Kenny Wagers, chief financial officer of TTEC.
Wagers continued, “Our confidence in the business segments remains unchanged and we are re-affirming our full year guidance.”
TTEC Full Year 2026 Outlook
| Full Year 2026 Guidance | Full Year 2026 Mid-Point | |||
| Revenue | $2,005M — $2,055M | $2,030M | ||
| Non-GAAP adjusted EBITDA | $220M — $240M | $230M | ||
| Non-GAAP adjusted EBITDA margins | 11.0% — 11.7% | 11.3% | ||
| Non-GAAP operating income | $159M — $179M | $169M | ||
| Non-GAAP operating income margins | 7.9% — 8.7% | 8.3% | ||
| Interest expense, net | ($72M) — ($74M) | ($73M) | ||
| Non-GAAP adjusted tax rate | 38% — 42% | 40% | ||
| Diluted share count | 48.5M — 48.7M | 48.6M | ||
| Non-GAAP earnings per a share | $1.06 — $1.32 | $1.19 |
Engage Full Year 2026 Outlook
| Full Year 2026 Guidance | Full Year 2026 Mid-Point | |||
| Revenue | $1,585M — $1,615M | $1,600M | ||
| Non-GAAP adjusted EBITDA | $164M — $176M | $170M | ||
| Non-GAAP adjusted EBITDA margins | 10.3% — 10.9% | 10.6% | ||
| Non-GAAP operating income | $114M — $126M | $120M | ||
| Non-GAAP operating income margins | 7.2% — 7.8% | 7.5% |
Digital Full Year 2026 Outlook
| Full Year 2026 Guidance | Full Year 2026 Mid-Point | |||
| Revenue | $420M — $440M | $430M | ||
| Non-GAAP adjusted EBITDA | $56M — $64M | $60M | ||
| Non-GAAP adjusted EBITDA margins | 13.3% — 14.6% | 14.0% | ||
| Non-GAAP operating income | $45M — $53M | $49M | ||
| Non-GAAP operating income margins | 10.6% — 12.0% | 11.3% |
The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company’s control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company’s 2025 financial results as reported under GAAP.
NON-GAAP FINANCIAL MEASURES
This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.
| · | GAAP metrics are presented in accordance with Generally Accepted Accounting Principles. |
| · | Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items. |
EARNINGS WEBCAST/CONFERENCE CALL
TTEC will host a live webcast and conference call at 8:30 a.m. ET on Friday, May 8, 2026. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.
ABOUT TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.
FORWARD-LOOKING STATEMENTS
This Earnings Press Release and related oral statements contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.
In this Release when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,” “estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,” or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,” “us” and “our” and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2025 and any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) which are available on TTEC’s website www.ttec.com, and on the SEC's public website at www.sec.gov.
Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.
TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(unaudited)
| Three months ended | ||||||||
| March 31, | ||||||||
| 2026 | 2025 | |||||||
| Revenue | $ | 496,175 | $ | 534,228 | ||||
| Operating Expenses: | ||||||||
| Cost of services | 387,866 | 414,547 | ||||||
| Selling, general and administrative | 66,539 | 70,037 | ||||||
| Depreciation and amortization | 21,305 | 22,698 | ||||||
| Restructuring charges, net | 1,450 | 1,996 | ||||||
| Impairment losses | 520 | 761 | ||||||
| Total operating expenses | 477,680 | 510,039 | ||||||
| Income From Operations | 18,495 | 24,189 | ||||||
| Other income (expense), net | (15,875 | ) | (11,628 | ) | ||||
| Income Before Income Taxes | 2,620 | 12,561 | ||||||
| Provision for income taxes | (7,797 | ) | (9,315 | ) | ||||
| Net (Loss) / Income | (5,177 | ) | 3,246 | |||||
| Net (loss) / income attributable to noncontrolling interest | (2,432 | ) | (1,862 | ) | ||||
| Net (Loss) / Income Attributable to TTEC Stockholders | $ | (7,609 | ) | $ | 1,384 | |||
| Net (Loss) / Income Per Share | ||||||||
| Basic | $ | (0.11 | ) | $ | 0.07 | |||
| Diluted | $ | (0.11 | ) | $ | 0.07 | |||
| Net (Loss) / Income Per Share Attributable to TTEC Stockholders | ||||||||
| Basic | $ | (0.16 | ) | $ | 0.03 | |||
| Diluted | $ | (0.16 | ) | $ | 0.03 | |||
| Income From Operations Margin | 3.7 | % | 4.5 | % | ||||
| Net (Loss) / Income Margin | (1.0 | )% | 0.6 | % | ||||
| Net (Loss) / Income Attributable to TTEC Stockholders Margin | (1.5 | )% | 0.3 | % | ||||
| Effective Tax Rate | 297.6 | % | 74.2 | % | ||||
| Weighted Average Shares Outstanding | ||||||||
| Basic | 48,580 | 47,771 | ||||||
| Diluted | 48,580 | 48,225 | ||||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT INFORMATION
(In thousands)
(unaudited)
| Three months ended | ||||||||
| March 31, | ||||||||
| 2026 | 2025 | |||||||
| Revenue: | ||||||||
| TTEC Digital | $ | 101,865 | $ | 108,040 | ||||
| TTEC Engage | 394,310 | 426,188 | ||||||
| Total | $ | 496,175 | $ | 534,228 | ||||
| Income From Operations: | ||||||||
| TTEC Digital | $ | 1,359 | $ | 5,864 | ||||
| TTEC Engage | 17,136 | 18,325 | ||||||
| Total | $ | 18,495 | $ | 24,189 | ||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In thousands)
(unaudited)
| March 31, | December 31, | |||||||
| 2026 | 2025 | |||||||
| ASSETS | ||||||||
| Current assets: | ||||||||
| Cash and cash equivalents | $ | 88,747 | $ | 82,901 | ||||
| Accounts receivable, net | 429,447 | 455,829 | ||||||
| Prepaids and other current assets | 95,068 | 124,006 | ||||||
| Income and other tax receivables | 8,772 | 10,615 | ||||||
| Total current assets | 622,034 | 673,351 | ||||||
| Property and equipment, net | 104,478 | 111,778 | ||||||
| Operating lease assets | 75,760 | 86,064 | ||||||
| Goodwill | 368,185 | 368,678 | ||||||
| Other intangibles assets, net | 125,665 | 133,688 | ||||||
| Income and other tax receivables, long-term | 8,536 | 8,595 | ||||||
| Other assets | 107,957 | 116,928 | ||||||
| Total non-current assets | 790,581 | 825,731 | ||||||
| Total assets | $ | 1,412,615 | $ | 1,499,082 | ||||
| LIABILITIES AND EQUITY | ||||||||
| Current liabilities: | ||||||||
| Accounts payable | $ | 65,753 | $ | 72,637 | ||||
| Accrued employee compensation and benefits | 113,039 | 155,400 | ||||||
| Deferred revenue | 60,211 | 58,828 | ||||||
| Current operating lease liabilities | 32,044 | 34,188 | ||||||
| Other current liabilities | 37,953 | 34,899 | ||||||
| Total current liabilities | 309,000 | 355,952 | ||||||
| Long-term liabilities: | ||||||||
| Line of credit | 889,000 | 905,000 | ||||||
| Non-current operating lease liabilities | 52,324 | 61,170 | ||||||
| Other long-term liabilities | 60,533 | 64,057 | ||||||
| Total long-term liabilities | 1,001,857 | 1,030,227 | ||||||
| Equity: | ||||||||
| Common stock | 487 | 486 | ||||||
| Additional paid in capital | 435,047 | 432,268 | ||||||
| Treasury stock | (584,900 | ) | (584,900 | ) | ||||
| Accumulated other comprehensive income (loss) | (113,657 | ) | (106,938 | ) | ||||
| Retained earnings | 346,542 | 354,151 | ||||||
| Noncontrolling interest | 18,239 | 17,836 | ||||||
| Total equity | 101,758 | 112,903 | ||||||
| Total liabilities and equity | $ | 1,412,615 | $ | 1,499,082 | ||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(unaudited)
| Three Months Ended | Three Months Ended | |||||||
| March 31, | March 31, | |||||||
| 2026 | 2025 | |||||||
| Cash flows from operating activities: | ||||||||
| Net (loss) / income | $ | (5,177 | ) | $ | 3,246 | |||
| Adjustment to reconcile net income to net cash provided by operating activities : | ||||||||
| Depreciation and amortization | 21,305 | 22,698 | ||||||
| Amortization of contract acquisition costs | 292 | 494 | ||||||
| Amortization of debt issuance costs | 733 | 510 | ||||||
| Imputed interest expense and fair value adjustments to contingent consideration | - | - | ||||||
| Provision for credit losses | 184 | 251 | ||||||
| Loss on disposal of assets | 54 | 316 | ||||||
| Loss on dissolution of subsidiary | 102 | - | ||||||
| Impairment losses | 520 | 761 | ||||||
| Deferred income taxes | - | 1,913 | ||||||
| Excess tax benefit from equity-based awards | 205 | 236 | ||||||
| Equity-based compensation expense | 2,826 | 3,250 | ||||||
| Loss / (gain) on foreign currency derivatives | 165 | (68 | ) | |||||
| Changes in assets and liabilities, net of acquisitions: | ||||||||
| Accounts receivable | 24,915 | 14,189 | ||||||
| Prepaids and other current assets | 29,466 | (7,921 | ) | |||||
| Operating lease assets | 8,342 | 9,715 | ||||||
| Other noncurrent assets | 5,494 | (3,514 | ) | |||||
| Accrued employee comp & benefits | (41,600 | ) | (21,758 | ) | ||||
| Accounts payable and other current liabilities | (11,609 | ) | 3,868 | |||||
| Deferred revenue and customer advances | 1,473 | 5,543 | ||||||
| Operating lease liabilities | (7,538 | ) | (9,297 | ) | ||||
| Other noncurrent liabilities | (2,617 | ) | (2,840 | ) | ||||
| Net cash provided by operating activities | 27,535 | 21,592 | ||||||
| Cash flows from investing activities: | ||||||||
| Proceeds from sale of property, plant and equipment | 1,460 | 127 | ||||||
| Purchases of property, plant and equipment | (6,400 | ) | (5,406 | ) | ||||
| Net cash used in investing activities | (4,940 | ) | (5,279 | ) | ||||
| Cash flows from financing activities: | ||||||||
| Net proceeds / (borrowings) from line of credit | (16,000 | ) | (11,000 | ) | ||||
| Payments on other debt | (372 | ) | (462 | ) | ||||
| Payments to noncontrolling interest | (1,800 | ) | (2,211 | ) | ||||
| Tax payments related to the issuance of restricted stock units | (46 | ) | (62 | ) | ||||
| Payments of debt issuance costs | (134 | ) | - | |||||
| Net cash used in financing activities | (18,352 | ) | (13,735 | ) | ||||
| Effect of exchange rate changes on cash and cash equivalents and restricted cash | 1,603 | (2,434 | ) | |||||
| Increase / (decrease) in cash, cash equivalents and restricted cash | 5,846 | 144 | ||||||
| Cash, cash equivalents and restricted cash, beginning of period | 82,901 | 84,991 | ||||||
| Cash, cash equivalents and restricted cash, end of period | $ | 88,747 | $ | 85,135 | ||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
(unaudited)
| Three months ended | ||||||||
| March 31, | ||||||||
| 2026 | 2025 | |||||||
| Revenue | $ | 496,175 | $ | 534,228 | ||||
| Reconciliation of Non-GAAP Income from Operations and EBITDA: | ||||||||
| Income from Operations | $ | 18,495 | $ | 24,189 | ||||
| Restructuring charges, net | 1,450 | 1,996 | ||||||
| Impairment losses | 520 | 761 | ||||||
| Property costs not related to operations | - | (46 | ) | |||||
| Mexico VAT consulting fees | 12 | 408 | ||||||
| Expenses related to non-binding offer | 659 | 3,189 | ||||||
| Equity-based compensation expenses | 2,826 | 3,250 | ||||||
| Amortization of purchased intangibles | 7,693 | 7,750 | ||||||
| Non-GAAP Income from Operations | $ | 31,655 | $ | 41,497 | ||||
| Non-GAAP Income from Operations Margin | 6.4 | % | 7.8 | % | ||||
| Depreciation and amortization | 13,612 | 14,948 | ||||||
| Loss on sale of subsidiary | 401 | - | ||||||
| Gain on property sale | (135 | ) | (450 | ) | ||||
| Mexico VAT Recovery | (34 | ) | (3,906 | ) | ||||
| Foreign exchange loss / (gain), net | (375 | ) | 750 | |||||
| Other Income (expense), net | 658 | 3,589 | ||||||
| Adjusted EBITDA | $ | 45,782 | $ | 56,428 | ||||
| Adjusted EBITDA Margin | 9.2 | % | 10.6 | % | ||||
| Reconciliation of Non-GAAP EPS: | ||||||||
| Net (Loss) Income | $ | (5,177 | ) | $ | 3,246 | |||
| Add: Asset impairment and restructuring charges | 1,970 | 2,757 | ||||||
| Add: Equity-based compensation expenses | 2,826 | 3,250 | ||||||
| Add: Amortization of purchased intangibles | 7,693 | 7,750 | ||||||
| Add: Software accelerated amortization | - | - | ||||||
| Add: Property costs not related to operations | - | (46 | ) | |||||
| Add: Expenses related to non-binding offer | 659 | 3,189 | ||||||
| Add: Gain on property sale | (135 | ) | (450 | ) | ||||
| Add: Foreign VAT (inclusive of interest) | (376 | ) | (7,823 | ) | ||||
| Add: Write-off of acquisition related receivable | - | - | ||||||
| Add: Loss on sale of subsidiary | 401 | - | ||||||
| Add: Foreign exchange loss / (gain), net | (375 | ) | 750 | |||||
| Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above | (286 | ) | 1,002 | |||||
| Non-GAAP Net Income | $ | 7,200 | $ | 13,625 | ||||
| Diluted shares outstanding | 48,580 | 48,225 | ||||||
| Non-GAAP EPS | $ | 0.15 | $ | 0.28 | ||||
| Reconciliation of Free Cash Flow: | ||||||||
| Cash Flow From Operating Activities: | ||||||||
| Net (loss) / income | $ | (5,177 | ) | $ | 3,246 | |||
| Adjustments to reconcile net income to net cash provided by operating activities: | ||||||||
| Depreciation and amortization | 21,305 | 22,698 | ||||||
| Other | 11,407 | (4,352 | ) | |||||
| Net cash provided by operating activities | 27,535 | 21,592 | ||||||
| Less - Total Cash Capital Expenditures | 6,400 | 5,406 | ||||||
| Free Cash Flow | $ | 21,135 | $ | 16,186 | ||||
TTEC HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
(unaudited)
Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :
| TTEC Engage | TTEC Digital | |||||||||||||||
| Q1 26 | Q1 25 | Q1 26 | Q1 25 | |||||||||||||
| Income from Operations | $ | 17,136 | $ | 18,325 | $ | 1,359 | $ | 5,864 | ||||||||
| Restructuring charges, net | 1,035 | 1,292 | 415 | 703 | ||||||||||||
| Impairment losses | 520 | 720 | - | 42 | ||||||||||||
| Mexico VAT Consulting Fees | 12 | 408 | - | - | ||||||||||||
| Property costs not related to operations | - | (46 | ) | - | - | |||||||||||
| Expenses related to non-binding offer | 357 | 2,633 | 302 | 556 | ||||||||||||
| Equity-based compensation expenses | 1,843 | 2,023 | 983 | 1,227 | ||||||||||||
| Amortization of purchased intangibles | 4,043 | 4,067 | 3,650 | 3,683 | ||||||||||||
| Non-GAAP Income from Operations | $ | 24,946 | $ | 29,422 | $ | 6,709 | $ | 12,075 | ||||||||
| Depreciation and amortization | 10,937 | 12,139 | 2,675 | 2,809 | ||||||||||||
| Mexico VAT Recovery | (34 | ) | (3,906 | ) | - | - | ||||||||||
| Loss on sale of subsidiary | - | - | 401 | - | ||||||||||||
| Gain on Property Sale | (135 | ) | (450 | ) | - | - | ||||||||||
| Foreign exchange loss / (gain), net | (372 | ) | 751 | (3 | ) | (1 | ) | |||||||||
| Other Income (expense), net | 654 | 3,587 | 4 | 2 | ||||||||||||
| Adjusted EBITDA | $ | 35,996 | $ | 41,543 | $ | 9,786 | $ | 14,885 | ||||||||