Appian Connected Claims 2.0 Transforms Insurance Claims Management with AI
- Recognition as Leader in Everest Group's 2025 PEAK Matrix Assessment validates product strength
- Platform is already trusted by major insurance companies like Aon, Canada Life, and Aviva
- Solution targets growing market projected to reach $638.3 billion by 2032
- AI Document Center enables automated data extraction and improved straight-through processing
- None.
Insights
Appian's Connected Claims 2.0 strengthens its position in the growing insurance technology market with advanced AI capabilities and industry recognition.
Appian's launch of Connected Claims 2.0 represents a strategic expansion in the insurance technology sector, addressing a market projected to reach
The technology architecture combines three of Appian's core capabilities: Case Management Studio for workflow management, AI agents for intelligent automation, and data fabric for seamless integration. The new AI Document Center is particularly significant as it enables users to train models for data extraction from unstructured documents—addressing one of insurance's most persistent operational challenges.
Everest Group's recognition of Appian as a Leader in its PEAK Matrix® Assessment provides important third-party validation of the company's technology approach. The assessment considered vision, capabilities, flexibility, customer engagement, and value delivery—suggesting Appian's solution isn't just technologically sound but also demonstrating market adoption.
The endorsements from established insurance clients like Aon, Canada Life, and Aviva further validate Appian's market traction. The solution's ability to support multiple insurance stakeholders—from claims adjusters to fraud teams and compliance departments—indicates potential for deep penetration across insurance operations.
This launch positions Appian to capitalize on the insurance industry's ongoing digital transformation efforts, with the AI-powered automation potentially creating competitive differentiation in a crowded enterprise software market. Appian's approach of embedding AI directly into processes aligns with the broader enterprise trend toward operational AI rather than standalone AI applications.
Appian is named a 'Leader' in Everest Group's 'AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix®' for 2025
Driven by rapid digital transformation, the global insurance claims services processing market is projected to reach
Appian's Connected Claims solution brings powerful AI-driven support to every adjuster, making it easier to manage the demands of a document-heavy claims environment. With capabilities like data classification, document summarization, contextual chat, and next-best-action recommendations, AI accelerates work and improves decision-making. The next generation of the solution introduces the Appian AI Document Center, enabling users to easily train models to extract data from unstructured documents. This means faster intake, more accurate data capture, and seamless handoff for tasks like fraud detection and automated triage. Over time, users can achieve high accuracy and boost straight-through processing (STP) rates—freeing human experts to focus only on the most complex cases. The result is faster, smarter claims handling with less manual work.
Trusted by companies like Aon, Canada Life, and Aviva, Appian has also been named a Leader in Everest Group's AI-enabled Claims Management Systems for Property & Casualty (P&C) Insurance – Products PEAK Matrix® Assessment 2025. The assessment considered several factors, including each provider's vision and strategy, technology capabilities, deployment flexibility, customer engagement models, support services, and overall value delivered. Appian's recognition as a Leader highlights its strength in embedding AI directly into processes. This approach enables insurers to easily access powerful AI capabilities exactly when and where they're needed—with just a few clicks.
"Appian's Connected Claims solution, built on its low-code platform, combines AI-driven document processing, seamless third-party integrations, and configurable accelerators to deliver rapid time-to-value for P&C insurers," said Aurindum Mukherjee, Practice Director at Everest Group. "Strong integration support across payment, risk, and fraud systems, coupled with proven success driving accelerated business value for insurers and high client satisfaction for implementation and support, underpins Appian's position as a Leader in Everest Group's AI-enabled Claims Management Systems PEAK Matrix® Assessment 2025."
"We are launching Appian Connected Claims 2.0 to meet the urgent need for speed and early value realization as the insurance industry tackles complexity, " said Jake Sloan, Global Vice President of Insurance, Appian. "Our solution drives digital-first claims innovation, aligning with core admin cloud modernization for early value realization. It's configurable, rapidly deployable, and leverages the latest powerful AI in Process to accelerate cycles, combat fraud, and personalize customer experiences. Connected Claims 2.0 empowers insurers to transform operations, balancing efficiency and accuracy with superior customer satisfaction, truly leading the evolution of claims management."
Connected Claims 2.0 supports insurance companies, from claims adjusters, fraud detection teams, customer service representatives, regulatory compliance teams, to IT and operations teams.
About Appian
Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN]
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Disclaimer
Licensed extracts taken from Everest Group's PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions.
Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
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