authID's PrivacyKey™ Delivers Powerful Performance, Delivering 472% Growth in Biometric Enrollments at One of the Largest Global Retailers

Rhea-AI Summary

authID (Nasdaq: AUID) reported that a major global retailer expanded its rollout after strong results using authID’s PrivacyKey™ and biometric platform. From Q3 to Q4 2025 the customer saw a 472% enrollment increase, >5x scale, 97.0% acceptance rate, and 97.9% first-attempt verification.

The deployment drove a 112% growth in accounts from net new users and reduced helpdesk friction by enabling sub-second biometric verification and cryptographic privacy protections.

Positive

• Enrollment +472% Q3→Q4 2025
• Acceptance rate 97.0% for biometric enrollments
• 97.9% first-attempt verification, reducing retries
• Accounts +112% from net new users
• Platform scales >5x while preserving speed and privacy

Negative

• None.

Key Figures

Biometric enrollment growth: 472% Account growth: 112% Enrollment scale factor: more than 5X +5 more

8 metrics

Biometric enrollment growth 472% Increase in users attaching biometrics from Q3 to Q4 2025 at a major retailer

Account growth 112% Growth in accounts from net new users at the retailer versus prior quarter

Enrollment scale factor more than 5X Identity operations scaling at the retail customer quarter-over-quarter

Acceptance rate 97.0% Acceptance rate for biometric enrollments at the retailer

First-attempt verification over 97.9% Users successfully completing biometric verification on first attempt

Retail breach cost $3.54M Global average cost of a data breach in retail in 2025 (IBM report)

Consumer fraud costs $15.6 billion Consumer fraud costs in 2024 cited from an Equifax report

False positive rate 1-in-1-billion Claimed False Positive Rate for authID’s biometric identity platform

Market Reality Check

Price: $1.84 Vol: Volume 601,250 is at 0.04...

low vol

$1.84 Last Close

Volume Volume 601,250 is at 0.04x the 20-day average of 17,096,219, indicating limited pre-news positioning. low

Technical Trading at $1.685, well below the $3.41 200-day MA and 82.42% under the 52-week high.

Peers on Argus

AUID was down 0.59% while momentum-screened peers like BNAI and DVLT showed upsi...

2 Up

AUID was down 0.59% while momentum-screened peers like BNAI and DVLT showed upside moves, pointing to stock-specific dynamics rather than a sector-wide shift.

Common Catalyst Select software/AI peers issued corporate update headlines, but no broad sector catalyst is evident from the limited peer news.

Historical Context

5 past events · Latest: Jan 29 (Positive)

Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Jan 29	Retail customer win	Positive	+7.0%	Global personal-care retailer chose authID and partner to secure identities.
Jan 15	Platform integration	Positive	+72.3%	ServiceNow integration to bring biometric identity to thousands of contact centers.
Jan 08	Workforce fraud prevention	Positive	-1.9%	Selection by workforce provider to fight employment identity fraud with biometrics.
Dec 04	Corrections deployment	Positive	-2.5%	Chosen to secure online education identities in correctional facilities.
Nov 24	Registered offering	Negative	-13.4%	Registered direct equity offering with multi-million dollar gross proceeds.

Pattern Detected

Commercial partnership and integration news often produced positive reactions, while some wins saw mild selloffs and the equity offering drew a notably negative response.

Recent Company History

Over recent months, authID has announced multiple commercial wins, including a global retailer selection on Jan 29, 2026, a ServiceNow integration on Jan 15, 2026, and deployments in workforce and correctional-education settings. A registered direct offering on Nov 24, 2025 was followed by a double‑digit decline. Today’s retail performance update builds on prior customer wins, highlighting scaling and adoption rather than new capital activity.

Market Pulse Summary

This announcement underscores substantial adoption at a major global retailer, including a 472% incr...

Analysis

This announcement underscores substantial adoption at a major global retailer, including a 472% increase in biometric enrollments, 112% account growth and a 97.0% acceptance rate. It reinforces authID’s positioning in combating deepfakes and account takeover fraud. Investors may weigh these operational gains against prior disclosures of revenue pressure and liquidity risk, watching future filings and customer wins to assess how performance scales across the broader customer base.

Key Terms

deepfakes, ransomware, biometric identity verification, cryptographic keys, +1 more

5 terms

deepfakes technical

"Global retailers face strong threats from deepfakes, AI hack attempts and advanced ransomware"

Deepfakes are audio, video or image content created or altered by artificial intelligence to make people appear to say, do, or be somewhere they did not. They matter to investors because a convincing fake can trigger sudden market moves, enable fraud, manipulate sentiment, or harm a company’s reputation—similar to a counterfeit document or forged signature sparking real financial consequences and regulatory scrutiny.

ransomware technical

"deepfakes, AI hack attempts and advanced ransomware, with cyber criminals often infiltrating"

Ransomware is malicious software that locks or encrypts a company’s computer files and systems, then demands payment for their release — like a thief changing the locks on a business and asking for a ransom. It matters to investors because attacks can halt operations, trigger large cleanup costs, damage customer trust, lead to regulatory fines or legal claims, and reduce future revenue, all of which can hurt a company’s financial value.

biometric identity verification technical

"quarterly review of authID’s biometric identity verification performance on the customer’s site"

Biometric identity verification uses a person’s physical or behavioral traits—such as fingerprints, facial features, iris patterns, or voice—to confirm they are who they claim to be, much like a unique key or signature that’s hard to forge. Investors care because it can cut fraud, speed customer sign‑up, and help meet regulations, affecting revenue and costs, while also creating privacy, technology and compliance risks that can influence company value.

cryptographic keys technical

"by storing only cryptographic keys in place of sensitive user data"

Cryptographic keys are pairs of digital codes used to lock and unlock information or authorize transactions; one key is kept secret to sign or access assets, and the other can be shared to verify identity or enable encrypted communication. For investors they matter because these keys control access to digital holdings and secure transaction records—if keys are lost, stolen, or mismanaged, value can be irreversibly lost and companies can face financial and regulatory damage.

account takeover fraud financial

"Account takeover fraud, in which bad actors take control of existing accounts, is a rapidly"

Account takeover fraud is when a criminal gains control of a customer’s online or financial account—using stolen passwords, personal details, or fake ID—to make unauthorized transfers, purchases, or changes. It matters to investors because widespread or repeated incidents can cause direct financial losses, higher costs for security and insurance, customer churn, and regulatory penalties, all of which can hurt a company’s revenue, reputation, and stock value.

AI-generated analysis. Not financial advice.

Identity solution scales at more than 5X while delivering exceptional performance at 97% acceptance rate

DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- (Nasdaq: AUID) etc. authID, a leading provider of biometric identity solutions, today announced that a major customer, one of the largest worldwide retailers, is preparing for an expanded rollout of authID’s identity platform after reporting strong operational results. 

Global retailers face strong threats from deepfakes, AI hack attempts and advanced ransomware, with cyber criminals often infiltrating these victims through social engineering at the help desk. Many large retailers fell victim to such attacks in 2025, with devastating impacts to payment systems, supply chain, and other operations. According to IBM's Cost of a Data Breach Report 2025, the global average cost of a data breach in the retail industry in 2025 was $3.54M. 

Following a recent quarterly review of authID’s biometric identity verification performance on the customer’s site, they reported substantial gains in their ability to onboard new users while denying bad actors.

With authID in place, including its PrivacyKey™ solution for cryptographically verifying identity and protecting user privacy, the customer more than doubled its identity operations compared to the prior quarter, and saw a 112% growth in accounts from net new users.

From Q3 to Q4 of 2025, the customer saw an enrollment increase of 472% for users attaching a biometric to their account, scaling more than 5x while delivering a 97.0% acceptance rate, along with very low abandonment rates.

Most importantly, over 97.9% of users successfully completed biometric verification on the first attempt, minimizing retries and improving overall user experience.   

With biometric identity assurance in place, the customer was further protected from some of the most sophisticated spoofing and cyber attacks.

AuthID's Proof™ and PrivacyKey™ solution provided significant improvements in secure user onboarding and throughput which enabled the customer to widen their deployment of authID’s biometric identity assurance solutions to a much wider base.

Specifically the new solution can be rolled out more broadly with confidence, ensuring accuracy, speed, and user engagement. In addition to the solution, authID’s Client Services team worked closely with the customer’s IT organization to measure success factors and look for opportunities to enhance the environment and make it available to additional users. 

The original deployment targeted improvements in failed password reset attempts, onboarding and verification rates, while lowering the risks and cost of manual helpdesk interventions. 

“In the case of this major retail customer, we’ve been able to provide in just a few short months exceptional scale, efficiency, and user experience improvements, and still we continue to find areas to increase the impact of our platform,” said Rhon Daguro, CEO of authID. “We also pride ourselves on our excellent Client Services team and their ability to help our customers achieve the best results.” 

authID’s biometric identity platform leads the industry in its sub-second ability to detect photo spoofing, videos, and deepfakes. The platform ensures that only live humans are presenting themselves for verification, along with authentic physical ID documents. Simultaneously, authID’s PrivacyKey™ solution protects user privacy and complies with regulations personal and biometric data, by storing only cryptographic keys in place of sensitive user data.  

When users contact the help desk, they receive a quick prompt on their device, allowing them to verify themselves biometrically. A common target is privileged or administrative accounts, and once compromised they can be used to install ransomware and cripple an organization. authID protects the integrity of these accounts by ensuring the identity of any caller. The process of verifying users takes less than one second. 

Account takeover fraud, in which bad actors take control of existing accounts, is a rapidly growing problem, with consumer fraud costs reaching $15.6 billion in 2024 according to a November report from Equifax. The FBI further reports that call center scams cost businesses over $1.9 billion in losses in 2024 alone.  

“Our customer realized strong operational upside across multiple regions globally, all the while delivering high completion rates and low operational friction,” added Daguro. “They have been able to observe measurable improvements quarter-over-quarter, validating our exceptional performance. This also shows our strong presence in the retail industry and demonstrates the platform’s ability to support large-scale, global deployments.”  

For more information on how authID secures call center operations, visit 

https://authid.ai/authid-use-cases/call-center-authentication/ 

For more information on how authID protects user privacy, visit

https://authid.ai/authid-products/privacykey/ 

About authID 

authID® (Nasdaq: AUID) ensures enterprises “Know Who's Behind the Device™” for every customer or employee login and transaction through its easy-to-integrate, patented, biometric identity platform. authID quickly and accurately verifies a user's identity, to enable only legit users. Leveraging a 1-in-1-billion False Positive Rate for the highest level of assurance, coupled with industry-leading speed and privacy-preserving technology, authID provides the most secure digital identity experience. Its IDX platform secures the distributed workforce of employees, contractors, and vendors, as well as bringing authorization and accountability for AI agents. By creating a biometric root of trust for each user, authID stops fraud at onboarding, prevents account takeover, detects and stops deepfakes, eliminates password risks and costs, and provides the fastest, frictionless, and most accurate user identity experience in the industry. For more information, please visit www.authID.ai.  

Investor Relations Contacts 

authID Investor Relations
investor-relations@authID.ai 

FAQ

What did authID (AUID) report about biometric enrollments at the retailer in Q4 2025?

AUID reported a 472% increase in biometric enrollments from Q3 to Q4 2025. According to authID, this reflects over fivefold scaling while maintaining a 97.0% acceptance rate and low abandonment.

How effective was authID's PrivacyKey™ for first-attempt biometric verification?

authID achieved 97.9% first-attempt success for users completing biometric verification. According to authID, this minimized retries and improved user experience with sub-second verification times.

What account growth did the retailer see after deploying authID's platform (AUID)?

The retailer saw 112% growth in accounts from net new users after deployment. According to authID, improved onboarding throughput and lower helpdesk friction enabled that growth across regions.

What security benefits did authID claim its solution provided for the retailer (AUID)?

authID said its platform reduced exposure to deepfakes, spoofing, and social-engineering attacks through live detection and cryptographic keys. According to authID, PrivacyKey stores keys instead of sensitive biometric data to protect privacy.

Will the retailer expand authID (AUID) deployment after the reported results?

Yes, the retailer is preparing an expanded rollout of authID’s identity platform after the strong operational metrics. According to authID, the results gave confidence to widen deployment with maintained accuracy and speed.