Boeing Distribution launches unified ecommerce platform

Rhea-AI Summary

Boeing (NYSE: BA) launched a unified ecommerce platform for Boeing Distribution on November 17, 2025, consolidating parts, services and ordering into a single digital destination at shop.boeing.com/distribution. The platform provides a full product catalog for commercial, business, general aviation, vertical lift and defense customers, AI-powered smart search, real-time inventory visibility, mobile access and one single login.

The launch follows operational upgrades including enhanced AOG access, a streamlined customer support model and a new enterprise resource planning system to unify data and improve service efficiency.

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• The new platform marks a key milestone in Boeing Distribution's modernization and integration journey, and continues to build the foundation for growth.

PLANO, Texas, Nov. 17, 2025 /PRNewswire/ -- Boeing [NYSE: BA] announced a key milestone in its ongoing journey to modernize and integrate its distribution businesses with the launch of a new, unified ecommerce website. The new platform brings together Boeing Distribution's portfolio of products and services into one streamlined digital destination, simplifying how customers and suppliers connect, transact and grow with the company.

Over the past year, Boeing Distribution has implemented several key initiatives to strengthen operations and elevate the customer experience. These include enhanced AOG (Aircraft on Ground) access for faster response times, an improved customer support model that streamlines communication and resolution, and implementation of a new state-of-the-art enterprise resource planning system to unify data, improve visibility and support more efficient service.

"We want to simplify distribution services, maximize customer performance and be the preferred choice for customers and suppliers in the global distribution marketplace," said William Ampofo, senior vice president, Parts & Distribution and Supply Chain, Boeing Global Services. "The new ecommerce website – along with system and service enhancements – represents a significant step forward in that vision. Together, these investments strengthen our foundation and position us for continued growth."

The new Boeing Distribution ecommerce website offers:

• Visibility of Boeing's full product catalog and services offerings for commercial, business and general aviation, vertical lift and defense customers.
• Smart search, powered by AI, to help customers find products faster
• Access in one place to parts and services previously purchased separately from Boeing Distribution (formerly Aviall) and Boeing Distribution Services websites
• Real-time inventory visibility and order management
• Mobile-friendly design for easy access anytime, anywhere
• One single login

"Our integration journey doesn't stop here," said Travis Sullivan, Boeing Distribution vice president and general manager. "Through innovation, operational excellence and stronger supplier collaboration, we are building a modern, connected distribution business that improves the customer experience and provides the parts and services our global customers need, when and where they it."

Visit the new ecommerce website at: https://shop.boeing.com/distribution

A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity.

Contact
Paula Horton
Boeing Communications
1-425-919-9351
paula.r.horton@boeing.com

Boeing Media Relations
media@boeing.com

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SOURCE Boeing

FAQ

What did Boeing (BA) announce on November 17, 2025 about Boeing Distribution?

Boeing announced a unified ecommerce platform for Boeing Distribution available at shop.boeing.com/distribution to centralize parts and services.

How does the new Boeing Distribution ecommerce site improve parts ordering for BA customers?

The site offers a consolidated catalog, real-time inventory visibility, AI smart search and one single login to simplify ordering and tracking.

Will Boeing's (BA) new platform speed Aircraft on Ground (AOG) responses?

Boeing said the distribution upgrades include enhanced AOG access aimed at faster response times for customers.

Does the Boeing Distribution launch affect suppliers and third-party sellers for BA?

The platform centralizes supplier interactions and parts previously sold separately, aiming to streamline transactions and collaboration.

Where can BA investors find the new Boeing Distribution ecommerce platform?

The platform is live at https://shop.boeing.com/distribution as of November 17, 2025.

What operational changes accompanied Boeing Distribution's new ecommerce site for BA?

Boeing implemented a new enterprise resource planning system, improved customer support, and enhanced AOG access to support the platform.