Merrill and Bank of America Private Bank Launch AI-Powered Meeting Journey

Bank of America (NYSE: BAC) and Merrill rolled out AI-Powered Meeting Journey on March 26, 2026, to streamline advisor workflows across the wealth businesses.

Rhea-AI Summary

Bank of America (NYSE: BAC) and Merrill rolled out AI-Powered Meeting Journey on March 26, 2026, to streamline advisor workflows across the wealth businesses. The suite offers meeting prep, AI notetaking with client consent, and automated follow-up tasks, aiming to free advisor time for strategic client work.

Bank of America cites technology investment of $13.5 billion annually, with $4 billion for new initiatives such as AI.

Positive

• Up to 4 hours saved per meeting claimed, applied across millions of meetings annually
• $13.5B annual technology investment, including $4B for new initiatives like AI
• Integrated meeting workflow: prep, summarization, and follow-up automate advisor tasks

Negative

• None.

Argus Mar 26 session

-1.05% close to close Open Argus

Details

News Market Reaction – BAC

On Mar 26, the day this news came out, BAC closed 1.05% below the previous close.

Data tracked by StockTitan Argus for the Mar 26 session.

Market Context

This announcement extends Bank of America’s AI strategy into advisor meeting workflows, aiming to sa...

Analysis

This announcement extends Bank of America’s AI strategy into advisor meeting workflows, aiming to save up to four hours per meeting and deepen client engagement. It sits alongside sizable tech investment of $13.5 billion annually, including $4 billion for AI and other new initiatives, and builds on more than 3.2 billion Erica interactions. In evaluating impact, investors may watch adoption by Merrill and Private Bank advisors and how AI tools scale across the firm’s 59 million digital users.

Key Figures

Advisor time saved: up to four hours per meeting Tech investment: $13.5 billion annually AI initiatives spend: $4 billion annually +5 more

Advisor time saved

up to four hours per meeting

AI-Powered Meeting Journey estimated efficiency gain

Tech investment

$13.5 billion annually

Total Bank of America technology spend

AI initiatives spend

$4 billion annually

Portion of technology budget dedicated to new initiatives such as AI

Erica interactions

more than 3.2 billion

Client interactions with Erica since launch

U.S. clients served

nearly 70 million

Clients served in the United States

Retail financial centers

approximately 3,600

Number of U.S. retail financial centers

ATMs

approximately 15,000

ATM (automated teller machine) count in the U.S.

Digital users

approximately 59 million

Verified digital banking users

Previous AI Reports

5 past events · Latest: Mar 10

Same Type 5 events

1. Mar 10

   Digital AI engagement

   24h Move

   +1.4%

   Record 2025 digital activity with about 30 billion AI-enabled client interactions.

2. Dec 11

   AI treasury tooling

   24h Move

   +0.9%

   CashPro Forecasting AI helped 3,000+ firms save 250,000 hours in 2025.

3. Oct 27

   AI CashPro usage

   24h Move

   +0.9%

   Record use of AI-driven CashPro Chat and Search among corporate clients.

4. Sep 29

   AI market insights

   24h Move

   +0.4%

   Launch of AI-based Capital Markets Insights for investment-grade debt clients.

5. Aug 20

   Erica AI milestone

   24h Move

   +0.6%

   Erica virtual assistant surpassed 3 billion interactions and 1.7 billion insights.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

ai-powered, ai notetaker, automated teller machines, fdic, +1 more

5 terms

ai-powered technical

"Merrill and Bank of America Private Bank introduce an AI-powered meeting solution"

"AI-powered" describes technology that uses artificial intelligence to perform tasks, make decisions, or analyze information automatically. It’s similar to having a highly skilled assistant that can learn from data, recognize patterns, and improve over time, helping to make processes faster and more accurate. For investors, this means better insights and more efficient operations, potentially leading to smarter investment choices.

ai notetaker technical

"acts as an AI notetaker during virtual meetings, capturing discussion highlights"

An AI notetaker is software that listens to meetings, calls or presentations and automatically creates written transcripts, concise summaries and action items—like a digital secretary that turns spoken conversation into clear, searchable notes. Investors care because it can reduce administrative time, improve how quickly management extracts and acts on information, preserve compliance records and reveal operational trends, while also introducing data‑privacy and accuracy risks that can affect cost, efficiency and governance.

automated teller machines technical

"approximately 15,000 ATMs (automated teller machines) and award-winning digital banking"

Automated teller machines are electronic kiosks that let customers withdraw cash, deposit funds, transfer money and check balances without a human teller, using a bank card, PIN or contactless methods. For investors, an ATM network matters because its size, location and uptime affect a bank’s fee income, customer convenience and operating costs—similar to how a chain of storefronts increases reach and sales—so ATMs influence revenue, customer retention and competitive position.

fdic regulatory

"Are Not FDIC Insured | Are Not Bank Guaranteed | May Lose Value"

The Federal Deposit Insurance Corporation (FDIC) is a U.S. government agency that protects individual and business bank deposits by insuring accounts up to a set limit, acting like a safety net for savers if a bank fails. It matters to investors because FDIC insurance reduces the chance of sudden losses for depositors, supports confidence in the banking system, and can influence the perceived risk and stock value of banks and financial firms.

sipc regulatory

"MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC"

The Securities Investor Protection Corporation (SIPC) is a nonprofit organization that helps customers recover cash and securities if a registered brokerage firm fails and assets are missing. Think of it like an insurance backstop for your brokerage account—it can replace missing holdings up to legal limits but does not protect against losses from market movements or bad investment choices.

AI-generated analysis. How Rhea-AI works. Not financial advice.

See more from StockTitan in Google Search and AI answers. Adds StockTitan as a preferred source · opens Google

Add on Google Not now

AI solution modernizes the full lifecycle of client engagement

New capability can save financial advisors up to four hours per meeting across millions of meetings annually

Key Points

• Merrill and Bank of America Private Bank introduce an AI-powered meeting solution to transform the advisor-client experience.
• The solution's intelligent workflow tools help deliver meeting prep materials, summaries, and actionable next steps.
• This capability expands the firm's growing suite of tech‑enabled workflows as Bank of America accelerates its enterprise‑wide deployment of purpose‑built AI.

NEW YORK, March 26, 2026 /PRNewswire/ -- Bank of America's Wealth Management businesses, Merrill Wealth Management and Bank of America Private Bank, today announced the full-scale rollout of AI‑Powered Meeting Journey, an integrated solution that helps optimize how advisors and their teams prepare for, conduct, and follow up on client meetings. The streamlined meeting experience enables advisors to redirect meaningful time toward strategic planning and deeper client engagement.

"AI‑Powered Meeting Journey represents a meaningful advancement in how the wealth management industry uses AI," said Patricio Diaz, Chief Operating Officer at Merrill. "This latest solution empowers advisors to shift capacity toward activities that drive business growth and strengthen how we serve clients."

AI-Powered Meeting Journey Core Capabilities

• Meeting Prep: Quickly searches and consolidates client relationship insights and recent activity into ready‑to‑use prep materials to enable more personalized and productive client conversations.
• Meeting Summarization: With client consent, acts as an AI notetaker during virtual meetings, capturing discussion highlights and creating a shareable meeting summary.
• Meeting Follow‑Up: Summarizes meeting decisions and next steps based on meeting notes, generating tasks and documentation.

"Early users of the Meeting Prep and Meeting Summarization capabilities are already seeing significant improvements in their workflows," said Shimna Sameer, Head of Products, Solutions & Platforms at Bank of America Private Bank. "This is time our teams are reinvesting into client engagement, with even more proactive guidance and meaningful support."

Q&A: Bank of America's Approach to AI in Wealth Management

Q: How is AI used at Bank of America today?
A: Bank of America invests $13.5 billion annually on technology. Of this, $4 billion is dedicated to new initiatives, such as AI. AI is helping transform employee productivity and strengthen operational excellence. By leveraging AI at scale across our global operations, we are expanding capabilities, optimizing process efficiency, and driving exceptional client service.

Q: Why is AI a strategic priority for Bank of America's wealth management businesses?
A: AI enables us to deliver more personalized, efficient, and intuitive experiences for clients. AI increases advisors' capacity to focus on deeper client conversations, strategic planning, and long‑term relationship building.

Q: What's next for AI in Merrill and Private Bank?
A: We will continue expanding AI capabilities that strengthen advisor‑client relationships. Future advancements will focus on accelerating advisor efficiency, enhancing personalization and supporting more proactive guidance delivered through our high‑tech, high‑touch approach.

Q: What role will advisors continue to play as AI becomes more widely used in wealth management?
A: The role of the advisor will always remain central to the client relationship. While AI can enhance efficiency, it cannot replace the valuable judgment, empathy, understanding and personal connection advisors bring to clients.

Q: Has Bank of America been an early adopter of AI?
A: Bank of America has been investing in AI for more than a decade, taking a disciplined approach to developing and deploying AI solutions effectively and responsibly at scale. We work to ensure our AI solutions and investments are reusable across different areas of the business. For example, in 2018, we launched Erica®, the first widely adopted AI‑driven virtual financial assistant. Since then, clients have interacted with Erica more than 3.2 billion times. We leveraged the same underlying technology to launch ask MERRILL® and ask Private Banking®, helping advisors and employees quickly find information, connect with colleagues, and better serve clients.

Bank of America

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving nearly 70 million clients with approximately 3,600 retail financial centers, approximately 15,000 ATMs (automated teller machines) and award-winning digital banking with approximately 59 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

For more Bank of America news, including dividend announcements and other important information, visit the Bank of America newsroom and register for news email alerts.

Reporters may contact

Carolyn Batt, Bank of America     
Phone: 1.646.983.1369
carolyn.batt@bofa.com

Important disclosures

Investing involves risk. There is always the potential of losing money when you invest in securities. Past performance does not guarantee future results.

Merrill, its affiliates, and financial advisors do not provide legal, tax, or accounting advice. You should consult your legal and/or tax advisors before making any financial decisions.

This material does not take into account a client's particular investment objectives, financial situations, or needs and is not intended as a recommendation, offer, or solicitation for the purchase or sale of any security or investment strategy. Merrill offers a broad range of brokerage, investment advisory and other services. There are important differences between brokerage and investment advisory services, including the type of advice and assistance provided, the fees charged, and the rights and obligations of the parties. It is important to understand the differences, particularly when determining which service or services to select. For more information about these services and their differences, speak with your Merrill financial advisor.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

Investment products

Are Not FDIC Insured

Are Not Bank Guaranteed

May Lose Value

© 2026 Bank of America Corporation. All rights reserved.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/merrill-and-bank-of-america-private-bank-launch-ai-powered-meeting-journey-302725593.html

SOURCE Bank of America Corporation

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What is the AI-Powered Meeting Journey announced by Bank of America (BAC) on March 26, 2026?

The AI-Powered Meeting Journey is an integrated solution for advisor meetings, offering prep, notetaking, and follow-up automation. According to Bank of America, it consolidates client insights, acts as an AI notetaker with consent, and generates tasks and summaries to improve advisor efficiency.

How much time can advisors save with Bank of America's AI meeting tool (BAC)?

Bank of America says advisors can save up to four hours per meeting across millions of meetings annually. According to Bank of America, early users report significant workflow improvements and more time for strategic client engagement and proactive guidance.

What core features does Merrill and Bank of America Private Bank's AI meeting solution (BAC) include?

Core features include automated meeting prep, AI-driven meeting summarization with client consent, and follow-up task generation. According to Bank of America, these capabilities consolidate relationship insights and produce shareable summaries and actionable next steps.

How does this AI rollout fit into Bank of America's tech strategy for wealth management (BAC)?

This rollout expands the firm's suite of purpose-built AI workflows across wealth businesses to boost advisor productivity. According to Bank of America, the firm invests $13.5 billion annually in technology, including $4 billion for new initiatives like AI.

Will AI replace financial advisors at Merrill and Bank of America Private Bank (BAC)?

No; the company says AI is intended to augment advisors, not replace them, preserving judgment and client relationships. According to Bank of America, advisors remain central while AI increases capacity for deeper client conversations and planning.

How will client consent be handled for AI meeting summarization at Bank of America (BAC)?

Meeting summarization with AI operates only with client consent and produces shareable summaries and notes. According to Bank of America, the feature captures discussion highlights during virtual meetings and converts them into documented next steps and tasks.