Carrier Rebrands Global Command Centers to Advance Customer Outcomes

Rhea-AI Summary

Carrier Global Corporation (NYSE:CARR) has rebranded its global BluEdge Command Centers to Carrier Customer Command Centers, emphasizing its customer-centric approach in providing intelligent climate and energy solutions.

The centers' network monitors over 240,000 connected assets across 32,000 buildings worldwide on a 24/7 basis. Through predictive analytics, the centers identify 10,000+ service needs monthly and handle 12,000+ technician calls. Notably, they achieved a 60% remote resolution rate for HVAC and lighting issues over the past year, significantly reducing operational costs and downtime.

Positive

• Remote resolution of 60% of HVAC and lighting issues, reducing costs and downtime
• Extensive monitoring capability covering 240,000+ connected assets and 32,000+ buildings
• Recognition through multiple industry awards including 2022 IoT Innovator Awards and 2023/2025 Customer Service Awards
• Proactive identification of 10,000+ monthly service needs through predictive analytics

Negative

• None.

Award-winning network now known as Carrier Customer Command Centers

PALM BEACH GARDENS, Fla., Oct. 2, 2025 /PRNewswire/ -- Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions, today announced the rebranding of its global command centers as Carrier Customer Command Centers. The new identity underscores Carrier's customer-first commitment and the growing role of the centers in helping customers improve energy efficiency, increase equipment uptime, strengthen temperature compliance and lower maintenance costs.

Formerly known as BluEdge Command Centers, the facilities have earned multiple industry honors for innovation and service excellence, including gold for Best of IoT – Services at the 2022 IoT Innovator Awards and the 2023 and 2025 Excellence in Customer Service Awards from the Business Intelligence Group.

"Carrier Customer Command Centers consistently demonstrate our customer-first mindset," said Ajay Agrawal, Senior Vice President, Global Services & Chief Business Development Officer, Carrier. "The growing network, scale and capabilities of our command centers reflect how we're evolving to meet our customers' needs with intelligence, speed and purpose."

Carrier's 24/7 global network monitors more than 240,000 connected assets and supports over 32,000 buildings worldwide. Each month, the centers identify more than 10,000 service needs through predictive analytics — often before customers notice an issue — and handle over 12,000 service technician calls to accelerate resolution. Over the past year, the centers remotely resolved more than 60% of HVAC and lighting issues, reducing downtime and avoiding costly truck rolls.*

The Carrier Customer Command Centers also play a critical role in connected cold chain solutions, providing customers with enhanced visibility into shipments and greater assurance of compliance.

This rebranding reinforces Carrier's commitment to clarity, consistency and customer-centricity, aligned with its purpose to enhance the lives we live and the world we share.

For more information, visit corporate.carrier.com.

^{* Based on the industry standard of USD $500 per truck roll.}

About Carrier 

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Carrier. For the World We Share.

Contact:	Shawn Menezes
	Shawn.menezes@carrier.com

 

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SOURCE Carrier Global Corporation

FAQ

What is the new name of Carrier's global command centers?

Carrier has rebranded its BluEdge Command Centers to Carrier Customer Command Centers to emphasize its customer-first commitment.

How many connected assets does Carrier (NYSE:CARR) monitor through its command centers?

Carrier's command centers monitor more than 240,000 connected assets and support over 32,000 buildings worldwide through their 24/7 global network.

What is the remote resolution rate for Carrier's command centers?

Carrier's command centers achieved a 60% remote resolution rate for HVAC and lighting issues over the past year, avoiding costly truck rolls and reducing downtime.

How many service needs does Carrier identify monthly through its command centers?

Through predictive analytics, Carrier's command centers identify more than 10,000 service needs monthly and handle over 12,000 service technician calls.

What awards has Carrier's command center network received?

The centers have received the gold award for Best of IoT – Services at the 2022 IoT Innovator Awards and the Excellence in Customer Service Awards in 2023 and 2025 from the Business Intelligence Group.