Florida City Gas and Florida Public Utilities Named 2025 Utility Customer Champions by Escalent
Chesapeake Utilities (NYSE: CPK) said subsidiaries Florida City Gas and Florida Public Utilities were named 2025 Utility Customer Champions by Escalent.
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Rhea-AI Summary
Chesapeake Utilities (NYSE: CPK) said subsidiaries Florida City Gas and Florida Public Utilities were named 2025 Utility Customer Champions by Escalent.
Both utilities scored 769 on Escalent's Engaged Customer Relationship Index; Florida City Gas earned its fourth recognition and Florida Public Utilities received the honor for the first time.
Details
News Market Reaction – CPK
On Jan 30, the day this news came out, CPK closed 1.08% above the previous close.
Data tracked by StockTitan Argus for the Jan 30 session.
Key Figures
- Customer Champion utilities
- 36 providers
- Number of utilities nationwide earning Escalent Utility Customer Champion status
- Customer score
- 769
- Engaged Customer Relationship Index score for Florida City Gas and Florida Public Utilities
- Customer Champion count
- 4 recognitions
- Total Escalent recognitions for Florida City Gas including 2025 award
- Current share price
- $127.30
- Price before this news; about 9.45% below 52-week high
Historical Context
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Named Employer Champion of the Year for accessibility and inclusion efforts.
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Reported higher Q3 results and reaffirmed EPS and capex guidance ranges.
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Declared $0.685 quarterly dividend, extending 65-year uninterrupted dividend record.
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Announced schedule and access details for upcoming Q3 earnings call and webcast.
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Subsidiary businesses honored as Stars of Delaware and best energy providers.
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
Key Terms
engaged customer relationship index technical
AI-generated analysis. How Rhea-AI works. Not financial advice.
"These honors reflect the strength of our teams and our shared commitment to delivering safe, reliable, customer‑focused service every day," said Jeff Sylvester, senior vice president and chief operating officer.
The Utility Customer Champion designation is based on Escalent's comprehensive research and analysis of customer experiences across the industry. This achievement underscores the subsidiaries' dedication to earning customer trust, providing customer‑centric support, and building strong, long-term relationships with the residential communities they serve.
"We're committed to putting the customer at the center of everything we do and strive to be a customer champion each and every day," said Kim Estrada, assistant vice president, customer operations. "We're honored to receive this recognition as we continue working to provide the best possible experience for our customers."
Utilities earning the Customer Champion designation score within the top decile of Escalent's Engaged Customer Relationship Index. Both Florida City Gas and Florida Public Utilities achieved strong scores of 769.
This marks Florida Public Utilities' first time receiving the Customer Champion designation and Florida City Gas' fourth recognition from Escalent. Florida City Gas was previously named a 2024 Customer Champion, 2023 Easiest to Do Business With Brand, and 2022 Most Trusted Utility Brand among residential customers.
About Chesapeake Utilities Corporation
Chesapeake Utilities Corporation is a diversified energy delivery company, listed on the New York Stock Exchange. Chesapeake Utilities Corporation offers sustainable energy solutions through its natural gas transmission and distribution, electricity generation and distribution, propane gas distribution, mobile compressed natural gas utility services and solutions, and other businesses. For more information, visit www.chpk.com.
About Florida City Gas
Florida City Gas provides natural gas service to more than 122,500 residential, commercial and industrial customers in
About Florida Public Utilities Company
Florida Public Utilities Company is a wholly owned subsidiary of Chesapeake Utilities Corporation (NYSE: CPK). Headquartered in
Media
Alexander Nye
Director, Strategic Communications
727.754.0136
ANye@chpk.com
Investors
Lucia M. Dempsey
Director, Investor Relations
347.804.9067
LDempsey@chpk.com
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SOURCE Chesapeake Utilities Corporation
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