Florida City Gas and Florida Public Utilities Named 2025 Utility Customer Champions by Escalent

Rhea-AI Summary

Chesapeake Utilities (NYSE: CPK) said subsidiaries Florida City Gas and Florida Public Utilities were named 2025 Utility Customer Champions by Escalent.

Both utilities scored 769 on Escalent's Engaged Customer Relationship Index; Florida City Gas earned its fourth recognition and Florida Public Utilities received the honor for the first time.

News Market Reaction

+1.08%

1 alert

+1.08% News Effect

On the day this news was published, CPK gained 1.08%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Key Figures

Customer Champion utilities: 36 providers Customer score: 769 Customer Champion count: 4 recognitions +1 more

4 metrics

Customer Champion utilities 36 providers Number of utilities nationwide earning Escalent Utility Customer Champion status

Customer score 769 Engaged Customer Relationship Index score for Florida City Gas and Florida Public Utilities

Customer Champion count 4 recognitions Total Escalent recognitions for Florida City Gas including 2025 award

Current share price $127.30 Price before this news; about 9.45% below 52-week high

Market Reality Check

Price: $135.60 Vol: Volume 131,195 is 14% abo...

normal vol

$135.60 Last Close

Volume Volume 131,195 is 14% above the 20-day average of 115,501. normal

Technical Trading slightly above 200-day MA at 127.01, near longer-term trend.

Peers on Argus

CPK gained 1.15% while key gas utility peers showed mixed, mostly modest moves (...

CPK gained 1.15% while key gas utility peers showed mixed, mostly modest moves (e.g., OGS +1.14%, MDU -0.29%), pointing to a company-specific reaction rather than a broad sector shift.

Historical Context

5 past events · Latest: Nov 12 (Positive)

Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Nov 12	Workplace recognition	Positive	-0.6%	Named Employer Champion of the Year for accessibility and inclusion efforts.
Nov 06	Q3 2025 earnings	Positive	+2.0%	Reported higher Q3 results and reaffirmed EPS and capex guidance ranges.
Nov 06	Dividend declaration	Positive	+2.2%	Declared $0.685 quarterly dividend, extending 65-year uninterrupted dividend record.
Oct 21	Earnings call notice	Neutral	-1.7%	Announced schedule and access details for upcoming Q3 earnings call and webcast.
Sep 19	Service awards	Positive	+1.8%	Subsidiary businesses honored as Stars of Delaware and best energy providers.

Pattern Detected

Recognition- and reputation-focused news has generally seen small price moves, with most events aligning modestly positive but occasional mild divergences.

Recent Company History

Over the past few months, CPK has reported stronger Q3 2025 results with reaffirmed and raised guidance, maintained a long-running dividend track record including 65 years of uninterrupted payments, and received multiple regional and employer awards. These announcements typically produced modest positive reactions, especially around earnings and dividends, while some recognition-heavy news drew slight pullbacks. Today’s utility customer champion awards for Florida subsidiaries continue the theme of reputation and customer-service accolades within the regulated gas portfolio.

Regulatory & Risk Context

Active S-3 Shelf

Shelf Active

Active S-3 Shelf Registration 2025-08-25

An effective S-3ASR shelf filed on 2025-08-25 provides Chesapeake Utilities with pre-cleared flexibility to issue securities under its dividend reinvestment and related programs, though no usage has been recorded so far.

Market Pulse Summary

This announcement highlights that Florida City Gas and Florida Public Utilities, both Chesapeake Uti...

Analysis

This announcement highlights that Florida City Gas and Florida Public Utilities, both Chesapeake Utilities subsidiaries, were named 2025 Utility Customer Champions by Escalent, ranking in the top decile of its customer relationship index with scores of 769. It reinforces an ongoing narrative of service quality and stakeholder recognition alongside earlier awards. Investors tracking CPK may watch how such reputational strength complements financial metrics, regulatory developments, and capital plans reported in recent quarters.

Key Terms

engaged customer relationship index

1 terms

engaged customer relationship index technical

"Utilities earning the Customer Champion designation score within the top decile of Escalent's Engaged Customer Relationship Index."

A customer engagement relationship index is a composite score that measures how actively and closely a company’s customers interact with its products, services and brand over time. Investors use it like a health meter for the customer base—higher scores usually signal stronger loyalty, lower churn and more predictable revenue, while falling scores can warn of weakening demand or rising marketing and retention costs.

AI-generated analysis. Not financial advice.

DOVER, Del., Jan. 30, 2026 /PRNewswire/ -- Chesapeake Utilities Corporation (NYSE: CPK) announced that subsidiaries Florida City Gas and Florida Public Utilities have been recognized as 2025 Utility Customer Champions by Escalent, a leading data analytics and advisory firm serving the energy and utility industry. The two utilities are among just 36 providers nationwide honored for delivering exceptional service and demonstrating a strong commitment to customer satisfaction.

"These honors reflect the strength of our teams and our shared commitment to delivering safe, reliable, customer‑focused service every day," said Jeff Sylvester, senior vice president and chief operating officer.

The Utility Customer Champion designation is based on Escalent's comprehensive research and analysis of customer experiences across the industry. This achievement underscores the subsidiaries' dedication to earning customer trust, providing customer‑centric support, and building strong, long-term relationships with the residential communities they serve.

"We're committed to putting the customer at the center of everything we do and strive to be a customer champion each and every day," said Kim Estrada, assistant vice president, customer operations. "We're honored to receive this recognition as we continue working to provide the best possible experience for our customers."

Utilities earning the Customer Champion designation score within the top decile of Escalent's Engaged Customer Relationship Index. Both Florida City Gas and Florida Public Utilities achieved strong scores of 769.

This marks Florida Public Utilities' first time receiving the Customer Champion designation and Florida City Gas' fourth recognition from Escalent. Florida City Gas was previously named a 2024 Customer Champion, 2023 Easiest to Do Business With Brand, and 2022 Most Trusted Utility Brand among residential customers.

About Chesapeake Utilities Corporation
Chesapeake Utilities Corporation is a diversified energy delivery company, listed on the New York Stock Exchange. Chesapeake Utilities Corporation offers sustainable energy solutions through its natural gas transmission and distribution, electricity generation and distribution, propane gas distribution, mobile compressed natural gas utility services and solutions, and other businesses. For more information, visit www.chpk.com.

About Florida City Gas
Florida City Gas provides natural gas service to more than 122,500 residential, commercial and industrial customers in Florida's Miami-Dade, Broward, Brevard, Palm Beach, Hendry, Martin, St. Lucie and Indian River counties. Acquired by Chesapeake Utilities in 2023, Florida City Gas owns and operates approximately 3,980 miles of distribution and 80 miles of transmission pipeline. For more information about Florida City Gas, visit: floridacitygas.com.

About Florida Public Utilities Company
Florida Public Utilities Company is a wholly owned subsidiary of Chesapeake Utilities Corporation (NYSE: CPK). Headquartered in Yulee, Florida, FPU distributes natural gas and propane and provides electric services to more than 153,000 customers in markets throughout Florida. For more information about Florida Public Utilities, visit: fpuc.com.

Media
Alexander Nye
Director, Strategic Communications
727.754.0136
ANye@chpk.com

Investors
Lucia M. Dempsey
Director, Investor Relations
347.804.9067
LDempsey@chpk.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/florida-city-gas-and-florida-public-utilities-named-2025-utility-customer-champions-by-escalent-302675179.html

SOURCE Chesapeake Utilities Corporation

FAQ

What recognition did Chesapeake Utilities (CPK) receive for its Florida utilities in 2025?

Florida City Gas and Florida Public Utilities were named 2025 Utility Customer Champions by Escalent. According to the company, both subsidiaries scored 769 on Escalent's Engaged Customer Relationship Index, placing them within the top decile of evaluated utilities nationwide.

How many times has Florida City Gas been recognized by Escalent according to Chesapeake Utilities (CPK)?

Florida City Gas has been recognized four times by Escalent. According to the company, prior honors include 2024 Customer Champion, 2023 Easiest to Do Business With Brand, and 2022 Most Trusted Utility Brand.

Is this the first Escalent Customer Champion award for Florida Public Utilities under Chesapeake Utilities (CPK)?

Yes, this is Florida Public Utilities' first Customer Champion designation from Escalent. According to the company, the recognition reflects strong customer experience scores and marks a new milestone for the utility's residential service efforts.

What does the Escalent Customer Champion score of 769 mean for Chesapeake Utilities' (CPK) Florida operations?

A score of 769 places the utilities in Escalent's top decile for customer engagement and satisfaction. According to the company, the metric indicates sustained customer trust and consistent customer-centric service across the residential communities served.