Salesforce Com Inc Stock Price, News & Analysis

Emerald Holding’s, Inc (EEX) announced the launch of Decentralization Deciphered (D2), a new brand aimed at supporting corporate leaders in navigating Web 3.0 technologies, including blockchain and NFTs.

The inaugural D2 Summit will take place on October 18-19, 2022, in New York City, featuring top experts from major companies such as Microsoft and Salesforce.

A recent survey showed digital transformation as the top priority for executives, surpassing market stability and competition concerns.

NTT DATA has signed a definitive agreement to acquire Apisero, a leading MuleSoft consulting firm, enhancing its digital transformation services and adding approximately 2,100 global resources. This acquisition aligns with NTT DATA's strategy to be a preferred partner in digital innovation, expanding its cloud and data engineering capabilities. Apisero's expertise in MuleSoft and Salesforce will support NTT DATA's growth, providing over 1,500 certified MuleSoft consultants. The transaction is subject to customary closing conditions and is expected to close within 30 days.

Five9 (NASDAQ: FIVN) announced its latest offering, Service Cloud Voice for Partner Telephony, enhancing integration with Salesforce (NEO: CRM). This upgrade meets the rising demand for improved customer experience in contact centers by providing agents and supervisors access to CRM and omnichannel insights. Key features include inbound screen pops, call logging, and data sharing across systems, driving personalized service. The integration aims to boost productivity and create a connected customer experience.

Salesforce has unveiled new innovations for Slack at Dreamforce 2022, enhancing team productivity and integration with Salesforce Customer 360. Key features include Slack canvas, a customizable workspace for teams to organize data, and improved Slack huddles with video and screen sharing capabilities. The new Slack platform supports faster automation for developers, while the Slack Partner Industry Solutions aim to assist various industries in digital transformation. These updates underscore Salesforce's commitment to optimizing remote and hybrid work environments.

Salesforce has unveiled Genie, a groundbreaking real-time data platform integral to the Customer 360 framework, enabling companies to deliver personalized customer experiences at scale. Key clients, including Ford and L'Oreal, are leveraging Genie to create a unified customer profile by harmonizing real-time data from multiple sources. Genie facilitates enhanced automation, intelligence, and real-time insights, critical for sales, service, and marketing operations. It features strategic partnerships with Snowflake and Amazon, enriching data sharing and AI capabilities, while ensuring compliance with data privacy.

PagerDuty (NYSE: PD) is enhancing its Customer Service Operations (CSOps) solution, now adopted by over 2,000 teams worldwide. This product line is the company's fastest-growing segment, integrating seamlessly with Salesforce (NEO: CRM) and enhancing collaboration between customer service and development teams. The solution aims to expedite issue resolution, improving customer satisfaction. With the PagerDuty Operations Cloud, organizations can proactively address digital operational challenges, minimizing potential revenue losses.

Salesforce has launched new Customer 360 innovations aimed at enhancing automation and intelligence for businesses. With 86% of consumers prioritizing brand experience as highly as products, Salesforce focuses on automated processes to boost operational efficiency amidst economic uncertainties. These innovations support businesses like Schneider Electric and GE Appliances in their digital transformations, with Salesforce running 1.3 trillion monthly automations. The platform is designed to help companies deliver smarter, personalized customer experiences while reducing costs.