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Salesforce, Inc. (CRM) delivers cloud-based customer relationship management solutions powering global enterprises. This page provides real-time access to official announcements, financial updates, and strategic developments shaping the CRM leader's trajectory.
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MuleSoft has launched a significant update to its Anypoint Platform with DataGraph, enabling developers to access data from multiple APIs through a single query without extra coding. This release aims to overcome integration challenges, which 90% of companies face in digital transformation, as highlighted by a McKinsey report. This platform empowers organizations to accelerate delivery speed, automate processes with new connectors, and deploy solutions in multi-cloud environments, enhancing overall operational efficiency.
Salesforce (NYSE: CRM) informed investors about an unsolicited mini-tender offer from Tutanota LLC to acquire up to 1 million shares of its common stock at $240 per share. The offer is conditional upon Salesforce's stock closing above $240 before it expires. Salesforce advises shareholders not to accept this offer, as it is below the market price and lacks sufficient protections provided by larger tender offers. The company emphasizes the importance of consulting with financial advisors regarding this unsolicited offer.
Salesforce (NYSE: CRM) will release its first quarter fiscal 2022 results on May 27, 2021, after market close. The company will conduct a conference call at 2:00 p.m. PT / 5:00 p.m. ET to discuss these results with investors. A live webcast and replay will be available on Salesforce's Investor Relations website. Salesforce is recognized as the global CRM leader, assisting companies in transforming and enhancing customer relationships.
Salesforce (NYSE: CRM) and Disney Studios Content have announced an innovation partnership aimed at enhancing the content production lifecycle. This collaboration will leverage Salesforce's platform to improve digital workflows, providing a comprehensive view of media performance, and enabling quick access to updates via mobile technology. The initiative promises to accelerate and coordinate production, benefitting both marketing and storytelling efforts. Disney aims to utilize Salesforce's technology to support its diverse slate of content for streaming and theatrical audiences.
Salesforce, the leading CRM provider, has been ranked #1 by IDC for the eighth consecutive year. According to the Worldwide Semiannual Software Tracker, Salesforce outperformed all competitors with significant revenue growth and market share expansion across various CRM segments, including sales and customer service applications. The company maintains its top position not just globally but also in key regions like North America, Western Europe, and Asia-Pacific. Salesforce's commitment to digital transformation continues to drive customer growth and engagement.
Salesforce, a leader in CRM, announced that Sonos, a top sound experience company, is enhancing its digital shopping and customer engagement through Salesforce's platforms. Amid the pandemic, Sonos rapidly pivoted to a direct-to-consumer model, achieving an 84% year-over-year growth in this area. Key advancements include improved customer service using Service Cloud, a connected e-commerce platform via Commerce Cloud, and personalized communications through Marketing Cloud. These initiatives are part of Sonos' strategy to adapt to changing consumer behaviors and enhance customer experiences.
Salesforce (CRM) launched its next-generation Service Cloud on April 21, 2021, aimed at enhancing customer service through a unified digital engagement platform. With a rise in customer service demands and a shift to remote work, the new technology addresses challenges faced by service agents. Key features include Service Cloud Voice, which integrates various communication channels, and Workforce Engagement, leveraging AI for staffing predictions. The enhancements aim to empower service employees and improve customer interactions across industries as businesses adapt to digital-first expectations.
Salesforce (NYSE: CRM) announced that its Chair and CEO, Marc Benioff, will participate in the World Economic Forum's Global Technology Governance Summit from April 5-7, 2021. Benioff will take part in two key sessions:
- April 5: Panel discussion on Technology Governance Outlook at 4:15 PM PST.
- April 6: Session titled An Insight, An Idea with Marc Benioff at 6:15 PM PST.
Live webcasts of both sessions will be available on the Forum's official website.
MuleSoft announced that TAB Bank is leveraging its Anypoint Platform to enhance its open banking strategy, enabling faster service delivery to SMEs. With this integration, TAB Bank processes loans 60x faster and streamlines account creation to just three minutes. TAB Bank's open banking APIs enhance customer experience, allowing for real-time data integration and faster transaction processing. The bank successfully processed 6,100 PPP loans during the pandemic, safeguarding over 47,000 jobs. As a result, TAB Bank now operates with 200 reusable APIs for efficient service delivery.
MuleSoft's 2021 Connectivity Benchmark Report reveals that integration challenges hinder digital transformation, with IT teams spending over a third of their time on integration tasks. Custom integrations cost enterprises an average of $3.5 million annually in labor. The report highlights that 90% of organizations face data silos, impacting their ability to deliver seamless customer experiences. As demands for faster digital delivery increase, organizations are focusing on cloud migration and automating processes. However, only 29% of their applications are integrated, indicating a significant opportunity for improvement.