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News about Salesforce, Inc. (NYSE: CRM) focuses on its activities as an AI-powered enterprise cloud and CRM provider, along with its role in helping organizations become what it calls Agentic Enterprises. Company announcements highlight new AI agents, platform enhancements, customer deployments, acquisitions, and capital allocation decisions that shape how Salesforce technology is used across industries.
Recent releases describe the general availability of a reimagined Slackbot as a personal agent for work inside Slack, designed to use conversational and customer context to help people find information, organize work, create content, and orchestrate workflows. Other news covers deployments of Agentforce 360 and Data 360 at institutions such as DeVry University, where AI agents support adult learners with 24/7 assistance, streamlined enrollment, and personalized guidance.
Salesforce news also details how public sector and life sciences organizations use its platforms. The U.S. Department of Transportation is reported to be expanding its use of Salesforce and Agentforce to modernize complaint management, safety inspections, interstate data sharing, and federal grantmaking. In life sciences, companies such as Novartis and AstraZeneca are described as selecting Agentforce Life Sciences to unify healthcare professional engagement and customer interactions using AI and data harmonization.
In addition, Salesforce publishes Cyber Week commerce data based on aggregated activity across digital storefronts powered by Agentforce Commerce, emphasizing the role of AI and agents in influencing sales and handling customer service interactions. Investors and observers can also find updates on dividends, acquisitions such as the completion of the Informatica transaction, and other corporate developments. This news feed provides an ongoing view into how Salesforce’s AI, data, and cloud capabilities are being adopted and expanded across sectors.
Salesforce (NYSE: CRM) will hold its annual Investor Day on Thursday, Sept. 23 at 8:00 a.m. PT / 11:00 a.m. ET. The event will be broadcast live on Salesforce’s investor relations website. An investor presentation will be available simultaneously at 12:00 p.m. PT. This event is part of Salesforce's initiative to provide insights into its strategic vision and growth prospects, further cementing its position as the global leader in CRM. Investors can access the live stream and presentation through Salesforce's dedicated pages.
FedEx (NYSE: FDX) and Salesforce (NYSE: CRM) have announced a multi-year partnership that integrates Salesforce Commerce Cloud and Order Management with FedEx and ShopRunner. This collaboration aims to streamline e-commerce operations, enhancing the customer experience while meeting the rising demand for efficient shipping. Companies will benefit from tools that provide better inventory management, real-time order visibility, and options for two-day shipping. The initial solutions are expected to launch in Spring 2022, with pricing details to be released then.
Salesforce (NYSE: CRM) has been recognized as a Leader in Gartner's 2021 Magic Quadrant for Digital Commerce, marking its sixth consecutive year in this position. The company's B2C Commerce Cloud ranked first in the B2C category, driven by features like technological reusability, global support for over 100 languages, and quick online selling solutions. Salesforce enhances customer engagement through AI capabilities and integrations across various platforms, allowing for a personalized shopping experience. This recognition underscores Salesforce's commitment to supporting businesses in adapting to the evolving digital commerce landscape.
Tableau, a leading analytics platform (NYSE: CRM), announced new capabilities and enterprise subscription plans aimed at enhancing digital transformations for organizations. Key improvements include better data governance, analytics scaling, and centralized security features. Tableau's innovations address challenges highlighted by research, emphasizing the critical need for effective data management in today's business environment. These features will be rolled out with Tableau version 2021.3 later this month, further empowering users to leverage data for improved business outcomes.
Salesforce (NYSE: CRM) reported a strong second quarter for fiscal 2022, with revenue of $6.34 billion, a 23% increase year-over-year. The company raised its full-year revenue guidance to $26.2 billion - $26.3 billion. Operating cash flow decreased by 10% to $0.39 billion, while GAAP operating margin stood at 5.2%. Notably, Salesforce's remaining performance obligation rose 23% year-over-year. The company initiated third-quarter revenue guidance of $6.78 billion - $6.79 billion, reflecting an approximate 25% growth compared to the previous year.
Tableau, the leading analytics platform, has opened registration for its annual conference scheduled for November 9-11, 2021. The event aims to connect individuals with data-driven insights and promote inclusivity through its 'Let's All Data' theme. Last year, over 150,000 participants registered for the virtual event, highlighting its significance in the data analytics community. Tableau emphasizes creating a culture of curiosity and informed decision-making to drive organizational success. For registration details, visit tableau.com/events/conference.
On August 17, 2021, Salesforce (NYSE: CRM) announced innovations to enhance collaboration via Slack, dubbed Slack-First Customer 360. This initiative aims to improve productivity by allowing teams to work seamlessly across sales, service, marketing, and analytics on a unified platform, driving faster response times and improved customer satisfaction. Highlights include faster sales cycles (15% improvement) and enhanced customer service efficiency (11% improvement). These capabilities will be piloted in Fall 2021, further solidifying Salesforce's position as a leader in the CRM space.
Salesforce (NYSE: CRM) launched Salesforce+, a new streaming service that offers live and on-demand content tailored for various business roles and industries. This platform features original series, podcasts, and programs designed to foster professional growth and community engagement. Notable series include "Leading Through Change," which has over 700 million views, and various career-focused shows hosted by industry leaders. Salesforce+ aims to enhance upcoming events like Dreamforce, enabling personalized viewing experiences for a global audience.
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Salesforce (NYSE: CRM) announced that its second quarter fiscal year 2022 results will be released on August 25, 2021, after market close. A conference call will follow at 2:00 p.m. PT / 5:00 p.m. ET to discuss financial results with investors. The event will be available via live webcast on the Salesforce Investor Relations website. Salesforce continues to lead in CRM, helping companies digitally transform and enhance customer relationships.